Manage Likewize

How to cancel likewize device protection and get your refund in india

What is likewize and how does it work

Likewize provides on-demand device repair and protection services across India, allowing you to book technician visits for mobile phone repairs, diagnostics, and equipment maintenance through a simple online platform.

Understanding likewize's service model

Likewize operates as a device repair booking service where you can request repairs at home or visit a service centre. The platform handles diagnostic checks, parts replacement, claims processing, and warranty management for your devices. You manage all your bookings through their online "Manage Booking" portal, which gives you control over appointment scheduling, changes, and cancellations in one place.

The service covers repair calls, technician visits, parts diagnostics, and claim handling where applicable. Likewize also offers subscription-based protection plans if you want ongoing coverage rather than paying per repair.

How likewize bookings work in practice

You book repairs online and receive an order reference number via email. This reference becomes your key to managing that specific booking. You can modify appointment dates, change service addresses, or cancel entirely through the Manage Booking portal without needing to call customer support.

Support information, help documentation, and customer reviews are available on Likewize's official help pages. However, Stopee recommends keeping copies of all booking confirmations and cancellation records for your protection.

Your consumer rights when cancelling device repair services in india

Indian consumer law protects you when you cancel repair services, giving you clear rights to refunds, replacements, or remedies if service quality falls short.

Legal protections under indian consumer protection law

Under the Consumer Protection Act, 2019, you have the right to cancel service contracts within a reasonable timeframe if the service provider has not yet commenced work. This means if you notify Likewize before repair work begins, you are entitled to recover the full amount paid, minus any costs the company genuinely incurred.

Additionally, if Likewize provides defective repair work or fails to complete services as promised, you have the right to seek refunds, re-repairs, or compensation through formal consumer redressal channels. The law also protects you from unfair trade practices, including hidden charges or misleading representations about cancellation terms.

Escalation points if likewize refuses your refund

If Likewize denies your legitimate cancellation claim, you can escalate your complaint to your District Consumer Dispute Redressal Commission (for claims up to ₹1 crore) or the National Consumer Helpline at 1800-11-4000 (toll-free, operating Monday to Saturday, 9:30 AM to 5:30 PM). Stopee recommends documenting everything in writing, including email cancellation requests and responses, because these records are essential evidence if you need to file a formal complaint.

Methods to cancel your likewize booking or subscription

You have multiple ways to cancel, each suited to different circumstances and levels of urgency.

Cancel through the manage booking portal

The fastest and most straightforward method is using Likewize's online portal, which processes cancellations instantly and provides immediate confirmation.

1. Visit the Likewize Manage Booking page at their official cancellation portal
2. Enter the email address and order reference number from your original booking confirmation email
3. Click "Cancel My Appointment" when the booking details appear
4. You will be asked to type the confirmation text "CANCEL-REPAIR" exactly as shown to prevent accidental cancellations
5. Submit your cancellation request
6. Likewize will display a cancellation confirmation number on-screen - copy this immediately
7. Save or screenshot this confirmation, then check your email within 5 minutes for a confirmation email

Pro tip: Complete this process at least 24 hours before your scheduled repair to avoid call-out fees. If you cancel within 24 hours of the appointment, you may be charged a cancellation penalty.

Cancel by contacting likewize support directly

If you cannot access the online portal or need to cancel a subscription rather than a single booking, contact Likewize customer support directly.

1. Gather your booking reference or subscription account details
2. Call Likewize customer support (number available on their contact page) or submit a cancellation request via their contact form
3. Clearly state that you want to cancel and provide your reference number
4. Ask the support representative to confirm cancellation in writing via email
5. Request that they specify any refund amount and deductions in the email
6. Keep this email as proof of your cancellation request

Warning: Never rely on a phone call alone. Always follow up with an email summarizing what you discussed, and ask the support team to reply confirming the details. This protects you if there is later disagreement about whether you cancelled.

Change booking details instead of cancelling

If you want to reschedule rather than cancel entirely, use the Manage Booking portal to adjust your appointment date or service address.

• Log into Manage Booking and select your appointment
• Choose the option to change the date or address
• Select your new preferred appointment window
• Confirm the change - no refund is needed because you are rescheduling, not cancelling

Changes must be submitted at least 24 hours before your current appointment to avoid penalties. Stopee recommends making changes as soon as possible to give Likewize time to coordinate with technicians.

Refund eligibility and what you can expect to receive

Your refund depends entirely on when you cancel relative to when your repair is scheduled to begin.

Full refunds: cancelling before service starts

You are entitled to a full refund of all amounts paid if you notify Likewize by 8:00 AM on the day before your scheduled repair appointment. This aligns with Indian consumer law protecting your right to change your mind before a service begins.

The full refund covers the service charge you paid, though it does not include any promotional discount you may have used (which typically cannot be refunded separately).

Partial refunds and deductions: late cancellations

If you cancel after 8:00 AM on the day before your appointment but before the technician arrives, Likewize may deduct a call-out fee (the cost of dispatching a technician) or a cancellation penalty from your refund. The exact amount varies by region and the type of service booked.

If the repair work has already commenced - meaning the technician has started diagnosing or repairing your device - Likewize may deduct charges for the work already completed before issuing a refund for the remainder.

No refund scenarios

If your repair is complete, you cannot cancel and receive a refund unless the work was defective or failed to meet standards described. In such cases, your remedy is a re-repair, replacement, or compensation complaint through consumer redressal, not a cancellation refund.

Pro tip: Always request an itemized breakdown of any deductions before accepting a refund. If Likewize refuses to explain charges, escalate to the District Consumer Commission using Stopee's guidance on consumer rights.

Pricing, plans, and subscription costs in india

Understanding Likewize's cost structure helps you determine if the service is worth keeping or cancelling.

Likewize pricing and plan details

As of 2024-2025, exact rupee (₹) pricing for Likewize plans in India is not publicly listed. You must contact Likewize directly or log into your account to view region-specific rates and billing terms. Stopee recommends comparing costs with competitors before committing to any long-term subscription.

What happens after you cancel likewize

Once cancellation is processed, several things change in your account and service access.

Your account status and appointment removal

After Likewize processes your cancellation through the Manage Booking portal or support team, your appointment is immediately removed from their system. The technician will not be assigned to your case, and you will not receive appointment reminders or follow-up calls.

Your cancellation confirmation email serves as proof that the cancellation was accepted. Keep this email for at least 6 months in case a dispute arises about billing or refunds.

Subscription cancellations require separate action

If you cancel a single repair booking, your ongoing subscription does not automatically stop. You must cancel your subscription separately to prevent future charges.

1. Log into your Likewize account and navigate to "Subscriptions" or "Billing"
2. Locate your active subscription plan
3. Select "Cancel Subscription" or "End Plan"
4. Review any early termination fees (these may apply if you cancel before your billing period ends)
5. Confirm the cancellation
6. Verify that your cancellation confirmation appears on-screen and in your email

Warning: Subscriptions often continue silently even after you cancel individual bookings. Check your bank or credit card statements for 30 days after cancellation to ensure no charges appear. If a charge appears after cancellation, contact Likewize support and file a dispute with your bank if necessary.

Refund timeline and payment method

Likewize typically processes refunds to your original payment method (debit card, credit card, or digital wallet) within 5 to 7 business days after your cancellation is confirmed. However, your bank may take an additional 2 to 3 days to credit the amount to your account, so allow up to 10 business days total.

If no refund appears after 10 business days, contact Likewize support with your cancellation reference number and ask for a refund status update.

Common mistakes to avoid when cancelling likewize

Cancelling a service can feel straightforward, but small missteps often lead to unexpected charges or lost refunds.

Forgetting to cancel subscriptions separately from bookings

The biggest mistake customers make is cancelling one repair appointment and assuming the subscription stops too. It does not. You end up charged the following month for a service you no longer want.

Always cancel both: the individual booking and the underlying subscription. Check your account one week later to confirm no new charges appear.

Cancelling too late and losing the full refund

If you cancel after 8:00 AM on the day before your appointment, you forfeit the full refund. Call-out fees and cancellation penalties typically range from ₹300 to ₹1,000 depending on your region and service type.

Calculate your refund carefully. If you are receiving only ₹2,000 back on a ₹3,000 booking, ask Likewize to itemize exactly what was deducted and why. If the explanation does not match their stated policy, dispute it with the District Consumer Commission using Stopee's consumer rights guidance.

Not keeping cancellation proof

Screenshots of cancellation confirmations expire or fade. Emails can be deleted or lost. Save your confirmation email in a permanent folder, and take a screenshot of the on-screen confirmation number the moment it appears.

If Likewize later claims your appointment was not cancelled and tries to charge you, you need proof. Stopee recommends creating a simple spreadsheet tracking the date you cancelled, the confirmation number, and the expected refund amount.

Disputing charges without written evidence

If you disagree with a cancellation fee or refund deduction, calling customer support alone will not help. You must send a written complaint via email, citing your booking reference and the specific charges you dispute.

Keep a copy of this email and Likewize's response. If they refuse to adjust the refund, you have written evidence to present to the District Consumer Dispute Redressal Commission.

Should you cancel or keep likewize

Before you decide, weigh the value you receive against the cost.

Reasons to keep your likewize subscription

• You repair devices frequently (more than twice per year) and the subscription saves money compared to individual call-out fees
• You value same-day or next-day repair appointments and priority technician dispatch
• Your device is out of manufacturer warranty and repair costs are otherwise high
• The subscription covers accidental damage or physical drops, which standard warranties do not

Reasons to cancel likewize

• You rarely book repairs (fewer than two per year) and are paying more in subscriptions than individual repairs would cost
• Your device is still under manufacturer warranty and you can use warranty claims instead
• You have found a cheaper local technician or repair shop with the same quality
• You are dissatisfied with repair quality, technician response times, or customer support
• Your device is old or you are planning to replace it soon

Calculate your actual spending: add up all subscription charges over the past 12 months and divide by the number of repairs you used. If the per-repair cost is higher than local alternatives, cancellation makes financial sense.

Checklist: cancelling likewize safely and completely

Use this step-by-step checklist to ensure your cancellation is processed correctly and fully.

Complete this checklist before and after cancellation. Stopee has helped thousands of consumers cancel subscriptions successfully by following this exact process, and the evidence you gather here is critical if you ever need to escalate to a consumer authority.

How to contact likewize for cancellation and support

When you need to cancel or require support after cancellation, here is how to reach Likewize's team.

Likewize india registered office and correspondence address

For formal cancellation requests or complaints that require written documentation, you can send correspondence to:

Likewize India Shared Services LLP
Registered Legal/Corporate Office Address
[Contact Likewize directly via their website or support portal for the current mailing address]

When sending a formal cancellation letter, include your booking reference, email address, phone number, the date of your booking, and a clear statement that you are requesting cancellation and a full refund (if applicable). Keep a copy of this letter and send it via registered post or email to create a paper trail.

Likewize contact options

• Official website: Visit Likewize's help pages and contact form
• Email support: Use the contact form on their website to submit cancellation requests in writing
• Phone support: Call the customer support number listed on your booking confirmation or the Likewize website
• Manage Booking portal: Log in directly to cancel without calling
• National Consumer Helpline (escalation): Call 1800-11-4000 (toll-free) if Likewize refuses your cancellation or refund

Stopee recommends using the Manage Booking portal for speed and the email contact form for formal records. Always combine both methods: use the portal to cancel immediately, then send an email confirmation requesting a written response within 24 hours.

Final steps: staying protected after you cancel

Cancellation is only the beginning. Protecting yourself from future charges and disputes requires ongoing vigilance.

Monitor your bank account for recurring charges

Check your debit card, credit card, and digital wallet statements for 60 days after cancellation. Likewize should not charge you after your cancellation is confirmed, but billing errors happen. If an unexpected charge appears, immediately contact Likewize support and file a dispute with your bank.

Your bank can reverse unauthorized charges within 90 days of the transaction, so act quickly if you spot a problem.

Keep all cancellation records permanently

Save your cancellation confirmation email, screenshot, and refund receipt in a dedicated folder on your computer or cloud storage. Do not rely on accessing them through Likewize's website, which may delete old records after 12 months.

If you ever need to file a consumer complaint or dispute with your bank, these records are your proof of cancellation and refund eligibility.

Consider filing feedback or a review

If your cancellation experience was smooth, leave positive feedback to help other consumers. If you encountered difficulties, post an honest review on consumer review platforms and mention how the issue was resolved. This builds a public record that helps Stopee and other advocates identify patterns of unfair cancellation practices.

Stopee has helped thousands of consumers successfully cancel device protection services and recover unfair charges by following these exact steps and keeping detailed records. Your cancellation may be simple, or it may require escalation to consumer authorities - but with clear documentation and knowledge of your rights, you are protected either way. Take action today, keep your confirmation records, and do not hesitate to escalate if Likewize refuses a legitimate refund. Your rights as a consumer in India are backed by law.