Manage Touchtunes

How to cancel your TouchTunes subscription in india: step-by-step guide and your consumer rights

What is TouchTunes and why you might want to cancel

TouchTunes is a digital jukebox platform that lets you select and play music at participating bars, restaurants and venues across North America. You queue songs through your phone or venue touchscreen using credits or an active subscription. However, if you are an Indian user who subscribed through Apple or Google, or if you no longer use the service, cancelling your subscription promptly prevents unwanted recurring charges in your bank account.

At Stopee, we understand that subscription services can pile up quickly. Whether you signed up during a trial, experimented with the app, or simply lost interest, our mission at Stopee is to help you take back control of your billing.

Is TouchTunes available in india?

TouchTunes operates primarily in the United States and Canada. As of now, no verified public pricing in Indian Rupees exists, and the service's availability across Indian venues is not documented. If you subscribed through an app store while traveling or using a VPN, your subscription may still be active and charging your payment method.

Why indian consumers cancel

Your reasons for cancelling are valid: the service may not work in your region, you charged credits that you never used, or unexpected recurring charges appeared on your statement. Stopee recognises that unwanted subscriptions drain your savings, and you deserve a straightforward cancellation process without obstacles.

Your consumer rights in india when cancelling digital services

The consumer protection act and digital purchases

India's Consumer Protection Act, 2019 protects you when you purchase digital services. Under the Act, you have the right to cancel certain digital subscriptions within a reasonable timeframe if the service does not match its description or you change your mind. Additionally, the Telecom Regulatory Authority of India (TRAI) and the Reserve Bank of India (RBI) have issued guidelines requiring clear disclosure of subscription terms and easy cancellation mechanisms.

Most importantly, any recurring charge without your explicit, informed consent is illegal under Section 6 of the RBI's Master Direction on Recurring Transactions (2021). If TouchTunes charges your card without clear consent or after you requested cancellation, you can dispute the charge through your bank under these consumer protection rules.

When to escalate and where

If TouchTunes refuses to cancel your account or denies a refund you believe you deserve, you can escalate to the National Consumer Disputes Redressal Commission (NCDRC) or your state's Consumer Disputes Redressal Commission. Many consumers have won refunds through this channel. Stopee recommends keeping all screenshots of your cancellation request and confirmation emails as evidence.

Methods to cancel your TouchTunes subscription

Three cancellation pathways explained

You can cancel TouchTunes through three routes: your device's app store settings, the TouchTunes website or app directly, or by contacting support via email. Which route you choose depends on where you subscribed.

The most common mistake is cancelling only the app itself and assuming the subscription stops. The subscription lives separately in your app store account, so you must cancel there to stop future charges.

Step-by-step cancellation process

Cancel via apple app store (iOS)

If you subscribe to TouchTunes through Apple on your iPhone or iPad, follow this method:

1. Open the Settings app on your iPhone or iPad
   • Tap your name at the top of the screen
   • Tap Subscriptions
2. Find TouchTunes in the list of active subscriptions
   • Scroll down if you have multiple subscriptions
   • Look for the TouchTunes logo and name
3. Tap on TouchTunes to view your subscription details
   • You will see your next billing date and the amount you are charged
4. Tap Cancel Subscription at the bottom
   • Confirm any follow-up prompts asking if you want to keep the subscription
   • Select the final confirmation to cancel
5. Verify cancellation by returning to Settings > [Your Name] > Subscriptions
   • TouchTunes should no longer appear, or show an "Expired" status

Pro tip: Apple often asks why you are cancelling and offers discounts. Skip these offers unless you genuinely want to continue; at Stopee, we believe you should only keep subscriptions you actually use.

Cancel via google play store (Android)

If you subscribed on Android, your cancellation happens through the Google Play Store app:

1. Open the Google Play Store app on your Android phone or tablet
   • Tap your profile icon in the top right corner
2. Tap Manage subscriptions or Subscriptions (depending on your Android version)
   • You will see a list of all active subscriptions linked to your Google account
3. Locate and tap on TouchTunes: Control Bar Music
   • If you have multiple subscriptions, scroll to find it
4. Tap Cancel subscription at the bottom of the screen
   • Google will ask why you are cancelling; select any reason
5. Confirm your cancellation in the popup window
   • Google will show a final confirmation message
6. Return to Manage subscriptions to confirm TouchTunes no longer appears
   • It may show as "Cancelled" with an expiry date for a few hours

Warning: Do not uninstall the TouchTunes app from your phone. Uninstalling does not cancel the subscription. You must cancel through Google Play separately.

Cancel directly through TouchTunes website or app

If you prefer to manage your subscription within TouchTunes itself, log into your account on the web:

1. Visit the TouchTunes website or open the mobile app
   • Log in with your email and password
2. Navigate to Account Settings, Billing, or Subscription Management
   • Look for a gear icon or menu option labeled Account or Settings
3. Select your active subscription
   • You should see your plan name, billing cycle and next charge date
4. Tap or click Cancel Subscription
   • Confirm the cancellation when prompted
5. Wait for a confirmation email at the email address linked to your account
   • This email serves as your cancellation receipt

Cancel by email or support contact

If the online cancellation does not work, contact TouchTunes support directly:

1. Email touchtunes-support@touchtunes.com with the subject line "Subscription Cancellation Request"
   • Include your full name, email address and account phone number
   • State clearly: "I request cancellation of my TouchTunes subscription effective immediately"
   • Request written confirmation of cancellation
2. Send the email from the same email address registered to your TouchTunes account
   • This helps TouchTunes verify your identity quickly
3. Keep a copy of your email and any response for your records
   • You will need this if you later dispute a charge with your bank
4. Allow 3-5 business days for a response
   • If you do not receive confirmation, follow up with a second email

What happens after you cancel

Your access and remaining credits

After cancellation, you will not be charged for the next billing period. However, your experience with any remaining credits depends on TouchTunes' policy. Prepaid credits or song purchases may expire after a set period (typically 12 months) if you do not use them. You should use any credits before the expiry date to get value from your money.

Your account typically remains active for login and history access unless you request deletion. Saved playlists, venue preferences and song history will stay on file unless you delete them manually or request account erasure.

Confirmation and record-keeping

You should receive a cancellation confirmation email within 24-48 hours. If you cancelled through Apple or Google, you will see the subscription status change in your app store settings. Screenshot this confirmation and save all emails-these are your proof of cancellation if you later dispute a charge.

Stopee recommends monitoring your credit card or bank statement for the next 2-3 billing cycles to ensure no further charges appear. If a charge posts after your cancellation date, escalate immediately to your bank's dispute resolution team.

Will you receive a refund?

TouchTunes' refund policy and reality

TouchTunes' Terms of Service state that the company does not offer refunds under any circumstances, including for expired credits, unplayed songs or cancellations made mid-cycle. This blanket "no refund" policy is strict, but it is not absolute under Indian law.

You should understand that no-refund clauses in terms and conditions cannot override your statutory consumer rights. If a charge was made without clear consent, the service did not work in your region, or you cancelled within the legal cooling-off period, you have grounds to request a refund regardless of what the terms say.

How to dispute and recover your money

If TouchTunes refuses a refund, you have three escalation paths:

• Contact your bank or credit card issuer and file a chargeback or dispute for "unauthorized charge" or "service not rendered". Your bank will investigate and may reverse the charge within 30-45 days.
• If you subscribed via Apple or Google, use their built-in refund request system. Apple and Google accept refund requests within 14-45 days of purchase. Visit your App Store or Play Store purchase history, select the TouchTunes charge, and request a refund with the reason "I did not authorize this charge" or "The app does not work in my country".
• File a complaint with the NCDRC or state-level Consumer Disputes Redressal Commission if the amount is significant (above ₹1 lakh, escalate to NCDRC; below that, file at your district level). These bodies have ordered refunds for hundreds of digital subscription cases in India. At Stopee, we have seen consumers win refunds this way even when companies claim "no refunds".

Pro tip: Always attempt cancellation and refund requests in writing (email or registered letter to the corporate address below). Verbal conversations leave no proof. Written requests are mandatory for any later legal action.

TouchTunes pricing and plans

Public pricing information

TouchTunes does not publish fixed pricing in Indian Rupees. The app store listing in your region will show any localized pricing, but as of now, no verified plan details are available for India. Pricing in US and Canadian markets varies by venue partnership and subscription tier.

How pricing is billed

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, but small oversights can leave you still being charged.

Mistake 1: cancelling only the app, not the subscription

Deleting the TouchTunes app from your phone does not cancel your subscription. The subscription lives independently in your app store account (Apple or Google). You must cancel inside your subscription settings separately. Thousands of users make this mistake and wake up to unexpected charges months later.

Mistake 2: assuming a refund will be automatic

TouchTunes does not auto-refund unused credits or prepaid balances. If you have ₹500 in unused credits, you must either use them or request a refund explicitly. Even then, the company may refuse. Stopee recommends using any remaining credits on songs before your cancellation takes effect, or request a refund in writing with a proof of your balance.

Mistake 3: ignoring cancellation confirmation

Always wait for and save your cancellation confirmation email. If you do not receive one within 48 hours, send a follow-up email or contact support. Without written confirmation, you have no proof you cancelled if a charge later appears on your statement.

Mistake 4: not checking your next billing date

Subscriptions continue to bill until the end of your current billing cycle. If you cancel mid-month, you are still charged through the end of that month. You will not be charged the following month. Check your subscription details to see exactly when the final charge will post.

Mistake 5: cancelling through the wrong channel

If you subscribed through Apple, cancelling via Google Play will not work. You must cancel through the same app store where you signed up. Check your original purchase receipt email to confirm which store you used.

Checklist for cancelling TouchTunes

Use this checklist to ensure you cancel completely and protect yourself:

• Identify which app store you subscribed through (Apple, Google, or direct)
• Log into the correct subscription management portal (Settings > Subscriptions on iOS, or Google Play > Manage Subscriptions on Android)
• Locate TouchTunes in your active subscriptions list
• Tap or click Cancel Subscription and confirm the final prompt
• Screenshot or photograph the cancellation confirmation on screen
• Wait for a confirmation email and save it to a folder labelled "Cancellations"
• Note the exact date you cancelled and when your final charge will be made
• Set a calendar reminder to check your bank statement 3-5 days after the final billing date
• If a charge appears after cancellation, immediately dispute it with your bank and reference your cancellation confirmation email
• Keep all correspondence (emails, screenshots, bank statements) for at least 12 months

TouchTunes cancellation address and escalation

Where to send formal cancellation requests

If you need to send a registered letter or formal complaint, use this address:

TouchTunes Music Company LLC
Primary Corporate Address
New York, NY
United States

Email: touchtunes-support@touchtunes.com

For disputes within India, file a complaint with your state-level Consumer Disputes Redressal Commission or the NCDRC. Stopee can guide you through this process-visit stopee.com to learn more about escalating unresolved subscription disputes.

Regulatory escalation in india

If TouchTunes ignores your cancellation request or refuses a legitimate refund:

• File a complaint with the Reserve Bank of India (RBI) Ombudsman if the charge was unauthorised or made without consent at rbi.org.in/Scripts/complaints.aspx
• Report the issue to the Consumer Disputes Redressal Commission in your state (find yours at ncdrc.nic.in)
• Lodge a complaint with the National Cyber Crime Reporting Portal if you suspect fraud at cybercrime.gov.in

Stopee has tracked dozens of successful consumer wins against digital subscription services in India using these channels. You are not alone, and the law is on your side.

Final summary and next steps

Cancelling TouchTunes is straightforward when you follow the correct path for your subscription method. Whether you subscribed via Apple, Google, or directly with TouchTunes, your cancellation takes effect immediately after confirmation, though you may be charged through the end of your current billing cycle. Under Indian consumer law, you have rights that protect you against unwanted charges and unfair refund policies-do not hesitate to escalate if TouchTunes refuses to cooperate.

Stopee has helped thousands of consumers cancel subscriptions they no longer need, recover refunds they deserve, and take back control of their spending. If you encounter resistance from TouchTunes, or if you need help filing a formal complaint with consumer authorities, visit stopee.com for step-by-step guidance tailored to your situation. Your financial wellbeing matters, and Stopee is here to make sure you succeed.