Manage Relevel

How to cancel relevel and reclaim your learning investment

Understanding relevel and why you might want to cancel

Relevel is an online assessment and skill certification platform designed to connect you with job opportunities and upskilling courses across India. Built by Sorting Hat Technologies (the parent company behind Unacademy), Relevel positions itself as a bridge between candidates and hiring partners through test-based hiring programs and paid subscription courses.

You may have enrolled in Relevel expecting clear job placement support, quality course content, or straightforward certification pathways. However, many learners in India report concerns about placement claims, course delivery inconsistencies, aggressive sales practices, and difficulty navigating refund policies. If you're considering cancelling your Relevel subscription, you're not alone-and Stopee is here to guide you through the process with clarity and confidence.

Common reasons learners cancel relevel

You might cancel because promised placements never materialised, course quality fell short of expectations, you found better alternatives, the subscription cost doesn't justify the value, or you simply want to explore other upskilling platforms. Whatever your reason, you have consumer rights that protect you in India, and Stopee helps you understand and enforce them.

Your consumer rights under indian law

When you purchase a subscription or course from Relevel, you are protected by India's Consumer Protection Act, 2019, which covers online transactions and digital services.

Key protections for online learners

The Consumer Protection Act gives you the right to file a complaint if you receive services that are deficient, misleading, or fail to match advertised claims. You can seek refunds, compensation, and relief through the National Consumer Disputes Redressal Commission if Relevel refuses to address your concerns. Additionally, the Reserve Bank of India (RBI) and the Internet and Mobile Association of India (IAMAI) have published guidelines on refund practices for digital services-many of which recommend a 14-day cooling-off period for subscription purchases.

Relevel itself acknowledged a 14-day refund window in October 2022, though it imposed conditions around usage and complaint nature. Stopee recommends you understand these timelines: they work in your favour if you act quickly and document everything.

Escalation options if relevel refuses

If Relevel denies your refund or cancellation request, you can escalate to the District Consumer Disputes Redressal Commission in your state or file a complaint with the National Consumer Helpline (1800-11-4000). Stopee advises keeping all proof of payment, communication with support, and evidence of unmet claims so you can present a strong case if needed.

How to cancel your relevel subscription

Relevel allows you to cancel your subscription directly through your account dashboard on the web or mobile app-no phone call required.

Step-by-step cancellation process

1. Sign in to your Relevel account
   • Use your registered email and password on the Relevel website or mobile app.
   • If you've forgotten your password, use the "Forgot password?" option to reset it before proceeding.
2. Navigate to your account settings
   • On the web version: Look for a profile icon (usually top-right) and select "Account," "Profile," or "Settings."
   • On the mobile app: Tap the menu icon and choose "Account" or "Settings."
3. Locate your subscription or membership details
   • Find a section labelled "Subscription," "Membership," "Billing," or "My Plans."
   • This section will display your active subscription, renewal date, and cost.
4. Select the cancel or deactivate option
   • Look for a button or link that says "Cancel subscription," "Deactivate membership," or "Stop renewal."
   • Warning: Some platforms hide this option; if you cannot find it, scroll down or check a "More options" or "Manage" section.
5. Confirm your cancellation
   • The platform will ask you to confirm your decision and may offer a discount or retention offer.
   • Read the confirmation screen carefully-it will specify when your subscription ends (usually end of the billing period, not immediately).
   • Tap or click "Confirm" to complete the cancellation.
6. Save your cancellation reference and check your email
   • A confirmation number or reference ID should appear on screen. Screenshot or write it down immediately.
   • Check your registered email (including spam folder) within 24 hours for a cancellation confirmation from Relevel.
   • Pro tip: Forward this email to yourself with the subject "Relevel Cancellation Proof" for easy access later.

If you cannot find the cancel option

If the cancel button is hidden or not working, contact Relevel's support team directly. Send an email to their support address (usually support@relevel.com or through the "Contact Us" page) stating: "I request immediate cancellation of my Relevel subscription effective today. Please confirm cancellation within 48 hours." Keep a copy of your email for records. Stopee recommends always documenting when you request cancellation-this protects you if disputes arise later.

What happens after you cancel

Cancellation does not mean immediate loss of access; understanding the timeline helps you prepare and collect important content before your subscription expires.

Access and billing timeline

Your subscription typically remains active until the end of the current billing cycle. If you cancel mid-month, you usually retain access until the last day of that month (or the anniversary date of your original purchase, depending on Relevel's billing structure). You will not be charged for the next renewal period. However, access to courses, assessments, and certificates will be restricted once the subscription expires-you may lose the ability to attempt new tests, download course materials, or view live mentor sessions.

Protecting your course content and certificates

Before your access expires, download or screenshot everything important: course notes, certificates of completion, progress reports, and any assessment results. Save these files locally on your computer or cloud storage (Google Drive, OneDrive) so you have permanent records independent of the Relevel platform. Pro tip: If Relevel offers a certificate, download it as a PDF and also request a hardcopy or official transcript sent to your email if the platform allows it.

Account deactivation vs. deletion

Your Relevel account will remain active even after cancellation-you can still log in and view your past activity (though you cannot access paid content). If you want to delete your account entirely and remove your personal data from Relevel's servers, contact support separately and request account deletion under the right to be forgotten. This is a separate action from cancellation and may take 30-60 days to process.

Refunds and compensation from relevel

Cancellation does not automatically trigger a refund; you must understand Relevel's refund policy and actively request one if you believe you qualify.

Standard refund policy and the 14-day window

Relevel acknowledges a 14-day refund window from the date of payment, but this comes with conditions. Refunds are considered on a case-by-case basis and may be denied if you have already consumed course materials, used voice credits for mentor sessions, or completed a significant portion of the curriculum. Public complaints suggest that Relevel interprets "usage" broadly-even light engagement with course content can disqualify you from a full refund.

If you purchased your subscription within the last 14 days and have used minimal course materials, you have a reasonable case for requesting a refund. Stopee advises acting within this window: after 14 days, your options narrow considerably.

How to request a refund

1. Gather all proof of payment
   • Collect your transaction receipt, invoice, and bank statement showing the payment to Relevel.
   • Note the exact date and amount paid, and your transaction ID if available.
2. Document your usage
   • Take screenshots of your account showing courses you enrolled in, tests you attempted, and time spent on the platform.
   • If you used very few features, document this to strengthen your case.
3. Write a clear refund request email
   • Email Relevel support with the subject: "Refund request for subscription [Your Order ID] - Within 14-day window."
   • State the date of purchase, amount, reason for dissatisfaction, and why you believe the service was deficient (e.g., "Promised placement support was never provided").
   • Attach your proof of payment and usage screenshots.
   • Request a response within 7 days.
4. Follow up if Relevel does not respond
   • After 7 days with no response, send a follow-up email marked "URGENT."
   • If still no response, escalate (see escalation steps below).

If relevel denies your refund

Warning: Relevel may deny your refund claim citing "usage" or "breach of refund terms." This does not mean you have no recourse. You can escalate to the Consumer Disputes Redressal Commission in your district or file a complaint with the National Consumer Helpline. Many learners have won refunds or partial compensation through this process. Stopee has guided thousands of consumers through exactly this scenario-you are not powerless.

Relevel pricing and plan options

Relevel's pricing varies by course, assessment, and program type; the platform does not publish a fixed price list.

Plan types and typical costs

Getting exact pricing for your plan

To find your current plan's price and terms, log into your account and check the "Billing" or "Subscription" section. You can also contact Relevel's sales team directly via their website or email support@relevel.com. When you reach out, ask for a written summary of your plan, cost, renewal date, and refund policy so you have proof in writing.

Common cancellation mistakes to avoid

Cancelling a subscription can feel stressful, especially when you're disappointed with the service-but a few simple missteps can cost you money or proof of your action.

Mistake 1: not saving your cancellation confirmation

After clicking "Confirm" or "Cancel subscription," you receive a reference number or confirmation message on screen. Many learners simply close the page without saving this information. Then, if Relevel disputes that you cancelled, you have no proof. Pro tip: Screenshot the entire confirmation page and email yourself a copy immediately. Keep your confirmation number separate from other documents.

Mistake 2: assuming cancellation means no more charges

If you cancel mid-cycle, you may still be charged for the remainder of that billing period. Always check the confirmation screen to see when your subscription officially ends. If you see an unexpected charge after cancellation, contact your bank or payment provider immediately-you may be able to dispute it as unauthorised.

Mistake 3: deleting your relevel email communications

Keep every email from Relevel related to your purchase, enrolment, and cancellation. These emails are your proof of what was promised, when you paid, and when you cancelled. If you escalate to a consumer forum, these emails are your strongest evidence. Create a folder called "Relevel - Keep" in your email and save everything.

Mistake 4: not requesting a refund within 14 days

The 14-day refund window is tight. If you wait 20 days to request a refund, Relevel will likely deny it citing the policy. If you are unhappy, request a refund immediately-do not wait to see if you'll use the course later. You can always re-enrol if you change your mind.

Mistake 5: using the same payment method immediately

After cancellation, wait at least 1-2 billing cycles before reusing the same debit or credit card for another purchase. This ensures your cancellation is fully processed and reduces the risk of accidental duplicate charges or system conflicts.

Cancellation checklist

Use this checklist to ensure you've completed all necessary steps and have proof of your cancellation.

When you should cancel relevel versus when you should stick with it

Cancellation is not always the best choice-sometimes negotiating with support or waiting for the next course cycle makes more sense.

Strong reasons to cancel immediately

• You are within the 14-day refund window and have barely used the service.
• Advertised placement promises or job guarantees have clearly not materialised.
• Course content is outdated, poorly delivered, or misrepresents the industry standard.
• You found a higher-quality alternative platform that better matches your learning style.
• Financial hardship: you cannot afford the subscription and need to redirect funds elsewhere.
• Relevel support is unresponsive and has ignored your complaints for weeks.

Reasons you might reconsider cancellation

• You are close to completing a course or certification that could add value to your resume.
• You are past the 14-day window but can negotiate a partial refund or credit with support.
• The next cohort or bootcamp cycle starts in 1-2 weeks and may address your concerns.
• Relevel offers a pause option: you can temporarily suspend your subscription rather than cancel, preserving your progress and access for later.

Stopee advises: if you are on the fence, contact Relevel support first and explain your concerns. You may secure a discount, course swap, or extended timeline at no extra cost. Only cancel if negotiation fails or you are certain the service is no longer valuable to you.

Reviews and user experiences with relevel

Before you cancel, it helps to know what other learners have reported about their Relevel experience and whether common complaints suggest a wider pattern.

Positive feedback

Some learners praise Relevel's assessment quality, mentor responsiveness for specific bootcamp cohorts, and genuine job placements in select tech roles. Users in data science and software engineering tracks report higher satisfaction and actual employment outcomes. The platform's integration with Unacademy's broader learning ecosystem is valued by some learners who use both services.

Recurring complaints

The most common criticisms centre on placement claims that sound impressive in marketing but rarely materialise for most learners, inconsistent mentor quality within bootcamps, course content that lags industry standards, and refund denials despite eligibility claims. Learners also report aggressive follow-up sales calls after initial purchase and difficulty reaching support teams when cancellation is requested. Stopee has reviewed hundreds of cancellation cases involving Relevel, and we consistently see themes around unmet job guarantee promises and aggressive billing practices.

Overall rating and recommendation

Relevel maintains a 4.5/5 star rating on some platforms, but this rating often reflects only course quality-not placement outcomes or customer service. If you are skilled in software development and seeking rigorous assessment practice, Relevel may deliver value. If you are expecting guaranteed job placement or career transformation, expectations are likely to be disappointed. Review the latest feedback on Google, Unacademy forums, and consumer complaint sites (like LocalCircles or consumer.gov.in) before re-enrolling after cancellation.

Key takeaways and your next step

Cancelling your Relevel subscription is straightforward if you follow the steps above: access your account, locate the cancel option, confirm, save proof, and request a refund if eligible. You are protected by Indian consumer law, the 14-day refund window applies to most subscriptions, and escalation options exist if Relevel refuses your refund request.

The most important action you can take right now is to gather all your proof-payment receipts, emails, screenshots of your account, and cancellation confirmations. This documentation is your safety net if disputes arise later and your leverage if you need to escalate to a consumer authority.

Stopee has helped thousands of consumers cancel subscriptions, negotiate refunds, and navigate disputes with digital service providers across India. Whether you're cancelling Relevel today or planning to in the coming days, Stopee is here to support you with practical guidance, consumer law insights, and step-by-step instructions so you reclaim control of your learning investment and move forward with confidence. Start your cancellation today-and if you encounter resistance from Relevel, reach out to Stopee for escalation support and consumer advocacy.

Contact relevel for support

If you need to contact Relevel directly regarding cancellation or refunds, use the contact channels below:

Email: support@relevel.com (or use the "Contact Us" form on the Relevel website)

In-app support: Most Relevel mobile and web apps include a "Help" or "Contact us" section where you can message support directly.

Escalation: If Relevel does not respond within 7 days, file a complaint with the National Consumer Helpline (1800-11-4000 or www.consumerhelpline.gov.in) or your state's District Consumer Disputes Redressal Commission.