Manage Teachable

How to cancel teachable in india and protect your refund rights

What teachable is and why creators and students use it

Teachable is an online platform that empowers creators, educators, and businesses to build, host, and sell digital courses and products. If you are a course creator, you use Teachable to publish your courses and process payments from students. If you are a student, you purchase courses through the platform to access educational content.

The platform handles course authoring, student management, payment processing, and course delivery all in one place. Many independent instructors, small schools, and large educational businesses across India rely on Teachable to reach their audience.

Common use cases in india

Educators use Teachable to monetise their expertise without building their own technical infrastructure. Business owners launch corporate training programmes. Students access affordable, self-paced learning from experts across subjects like technology, creative skills, and professional development. If you have decided that Teachable no longer meets your needs, Stopee is here to guide you through cancellation with confidence.

Your consumer rights under indian law and the consumer protection act

Before you cancel, understand your legal protections as a consumer in India. The Consumer Protection Act, 2019 protects your right to cancel, request refunds, and seek redress if Teachable fails to deliver on its promises.

Key rights that apply to teachable cancellations

• You have the right to cancel digital course purchases within a reasonable period if the service does not match its description.
• You can request a refund if Teachable or a school owner fails to deliver promised course content or access.
• You have the right to clear information about refund policies, billing cycles, and cancellation procedures before you pay.
• If Teachable or a school refuses a legitimate refund claim, you can escalate to your state's Consumer Dispute Redressal Commission.

Stopee recommends documenting every transaction, refund request, and email exchange with Teachable or the school owner. This evidence is invaluable if you need to file a consumer complaint later.

Methods to cancel teachable depending on how you signed up

Your cancellation process depends on whether you subscribed through the Apple App Store, Google Play, or the Teachable website directly. Each method requires a different approach, and cancelling through the wrong channel will not stop your recurring charges.

Why the subscription channel matters

Teachable processes subscriptions through three separate systems: Apple, Google, and their own web platform. If you signed up via your iPhone, cancelling on the Teachable website will not cancel your App Store subscription. You must cancel where you subscribed. Stopee has seen countless consumers make this mistake, leading to unwanted charges for months.

How to cancel teachable subscriptions on iPhone (Apple app store)

If you purchased a Teachable course or subscription through your Apple device, follow these steps to cancel immediately.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen to open your Apple ID menu.
3. Select Subscriptions.
   • You will see a list of all active and recently cancelled subscriptions.
4. Find and tap the Teachable subscription you want to cancel.
5. Tap Cancel Subscription.
   • Apple will ask you to confirm the cancellation.
   • Select Confirm to complete the cancellation.
6. Note the cancellation date and take a screenshot as proof.
   • Your subscription will remain active until the end of your current billing period.
   • You will not be charged again after that date.

Warning: Teachable cannot cancel your App Store subscription for you. Apple customer service does not handle Teachable cancellations directly either. You must initiate the cancellation yourself through your Apple ID settings. Pro tip: Check your email for the Apple receipt that shows your subscription renewal date. This helps you confirm when your access will truly end.

How to cancel teachable subscriptions on android (Google play)

If you signed up through the Google Play Store on an Android device, use these steps to stop recurring charges.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
   • This icon appears as a circle with your profile picture or initials.
3. Select Payments and subscriptions.
4. Tap Subscriptions from the menu.
5. Find the Teachable subscription in your list.
   • You may have multiple subscriptions if you enrolled in more than one course.
6. Tap the subscription you want to cancel.
7. Select Cancel subscription.
   • Google Play will confirm the cancellation and show your final billing date.
   • Take a screenshot of this confirmation screen.

Warning: Like Apple, Teachable cannot cancel Google Play subscriptions on your behalf. You control this cancellation entirely through Google Play. Pro tip: If you have multiple Teachable courses, check whether each one is a separate subscription. Cancel each one individually if you want to stop all charges.

How to cancel teachable creator plans on the web

If you are a course creator and subscribed to a Teachable plan directly through their website, this section shows you how to cancel your creator subscription.

1. Sign in to your Teachable creator admin account at teachable.com.
   • Use the email and password associated with your creator account.
2. Navigate to Settings in the left sidebar menu.
3. Select Billing from the Settings submenu.
   • This page displays your current plan, billing cycle, and cancellation options.
4. Look for the cancellation option and click Cancel Subscription.
   • Teachable may ask you to confirm your reason for cancelling.
   • You are not required to answer this, but it may help you decide if you want to pause instead.
5. Confirm the cancellation.
   • Your subscription will remain active through the end of your current billing period.
   • You will not be charged for the next period.
6. Download your cancellation confirmation email or screenshot the confirmation page.

Warning: Cancelling your creator subscription does not automatically refund students or delete your courses. Your course content remains live until you manually unpublish it. Inform your students about the cancellation and your plans for their access. Pro tip: If you want to pause rather than cancel, check the Settings menu for a pause option. This can be useful if you plan to return to teaching later without losing your account history.

Teachable pricing and plan comparison

Understanding Teachable's pricing helps you decide if the platform fits your needs and budget. Here are the current creator plans and their costs in USD; pricing in Indian Rupees (INR) will vary based on current exchange rates.

If you are paying for a plan you no longer use or if you have outgrown your current tier, cancelling frees up your budget for tools that serve you better. Stopee recommends reviewing your usage and revenue against your plan cost before cancelling to ensure you are making an informed decision.

What happens to your courses and access after you cancel

Cancelling your Teachable subscription triggers specific changes to your account and your students' access. Understanding these consequences helps you plan your exit strategy.

Your courses and student access

If you are a course creator, cancelling your subscription does not delete your courses or your account. Your courses remain in your Teachable dashboard, but depending on your plan, you may no longer be able to publish new courses or use advanced features. Students who have already purchased your courses will continue to access them as long as their own subscriptions or course access periods remain active. However, you will lose the ability to manage, update, or support those courses once your creator plan ends.

If you are a student, cancelling removes you from the course platform. Your access to enrolled courses depends on the course owner's policy. Some schools grant lifetime access even after cancellation; others revoke access immediately.

Billing and recurring charges

Your next scheduled charge will be cancelled once your cancellation is processed. Teachable will stop processing monthly or annual recurring payments. Keep in mind that if you cancel mid-cycle, your current subscription remains active until the end of the billing period. You do not receive a prorated refund for unused time in the current period unless you specifically request one and meet Teachable's refund eligibility criteria.

Stopee advises checking your email for a cancellation confirmation from Teachable, Apple, or Google (depending on your subscription method). If you do not receive one within 24 hours, follow up directly with Teachable support.

Refund eligibility and how to request a refund

Teachable and the schools that use it have distinct refund policies. Your eligibility depends on whether you are a student, a course creator, and how long ago you made your purchase.

Student course purchase refunds

• You may be eligible for a full refund within 14 days of your course purchase if the school owner processes your refund request and has sufficient balance.
• Refunds requested between 15 and 180 days after purchase are possible if the school owner approves them and has a positive balance, subject to a daily cap of USD 10,000 across all refunds.
• Refunds are not issued after 180 days from the purchase date, except at the school owner's sole discretion.
• Teachable transaction fees and payment processing charges are not refundable under any circumstance.

To request a student refund, contact the course owner (school) directly through the Teachable platform or via their email. Teachable does not process student refunds; only the school owner can approve and issue them.

Creator subscription refunds

• You have 30 days from the date you sign up or upgrade your creator plan to request a full, no-questions-asked refund.
• To qualify, you must first cancel your subscription through Settings > Billing, then submit a written refund request to Teachable support with your cancellation details.
• Stripe processing fees and Teachable platform transaction fees are non-refundable as of November 6, 2025. These fees are deducted from your refund total.
• Refunds requested after 30 days are unlikely unless you can demonstrate that Teachable failed to deliver on critical platform functionality.

Pro tip: If you upgrade your plan and change your mind within 30 days, you can request a refund for the upgrade difference. Document the upgrade date from your receipt email for proof.

Common mistakes that delay or deny your cancellation

Cancellation mistakes are frustrating because they often mean continued billing and lost money. Stopee has observed patterns that trip up even careful consumers, and you can avoid them.

Mistake 1: cancelling through the wrong channel

You signed up via Google Play but tried to cancel on the Teachable website. Your creator account subscription cancelled, but your Google Play subscription continued charging you. This is the single most common error. Always cancel where you subscribed.

Mistake 2: assuming cancellation happens immediately

Teachable subscriptions remain active through the end of your billing cycle. If you cancel on day 5 of a 30-day cycle, you have 25 more days of active access and will not be charged again after day 30. Some consumers cancel and then worry when they still see course content a week later. This is normal.

Mistake 3: not keeping cancellation proof

You cancelled but did not save the confirmation email or screenshot. Months later, you dispute a charge and have no evidence that you cancelled. Always screenshot your cancellation confirmation screen or forward your confirmation email to yourself as a backup.

Mistake 4: forgetting to cancel each subscription separately

You enrolled in three Teachable courses from different schools. Cancelling one does not cancel the others. You must cancel each course or school subscription individually if you want to stop all charges.

Mistake 5: requesting a refund without cancelling first

Some creators request refunds without cancelling their subscription first. Teachable requires you to cancel in Settings > Billing before submitting a written refund request. Skipping this step delays your refund or causes Teachable to deny your request outright.

Checklist for cancelling teachable safely

Use this checklist to ensure you cancel Teachable without leaving loose ends or unexpected charges.

• Identify how you subscribed: Apple App Store, Google Play, or Teachable website directly.
• Log into the correct platform (Apple Settings, Google Play, or Teachable admin account).
• Navigate to the subscription or billing section.
• Select and confirm the cancellation.
• Screenshot or save the cancellation confirmation page.
• Forward the confirmation email to yourself or print it for your records.
• Note the date your subscription expires (end of current billing period).
• If requesting a refund, cancel first and then submit a written request with your cancellation proof.
• Check your email in 3 to 5 business days for refund confirmation or a response from Teachable support.
• If you do not receive a response within 10 business days, follow up with a second email referencing your cancellation proof.
• Review your next billing statement to confirm no further charges appear after your subscription expires.

Stopee recommends setting a phone reminder for one day before your subscription expiry date. This allows you to verify that your cancellation processed correctly and to escalate immediately if unexpected charges appear.

When to cancel versus when to pause or downgrade

Outright cancellation may not always be your best option. Consider these alternatives before you cancel.

Pause instead of cancel

If you plan to return to Teachable later, check whether you can pause your subscription instead of cancelling it. A pause suspends your billing without deleting your courses, student data, or account settings. When you are ready, you can reactivate your plan without losing history.

Downgrade to a lower plan

If your current plan is too expensive but you still want to use Teachable, downgrade to a lower tier (for example, from Growth to Builder). This reduces your cost immediately without losing your account or courses. Teachable applies the price difference to your next billing cycle.

Cancel specific courses instead

If you only want to stop teaching one course but continue with others, unpublish that course instead of cancelling your entire subscription. This keeps your other courses active and your creator account intact.

How to escalate if teachable refuses your cancellation or refund

Most cancellations and refunds process smoothly, but sometimes Teachable's support team denies a legitimate request. You have legal recourse under Indian consumer protection law.

Step 1: gather documentation

Collect all evidence: receipts, cancellation confirmations, refund requests, and Teachable's written response. Keep timestamps and email addresses.

Step 2: request formal escalation from teachable

Reply to Teachable's denial email clearly stating that you believe they have violated the Consumer Protection Act, 2019. Reference the specific provision (your right to cancel, your right to a refund, your right to clear information). Ask for a manager review within 10 business days.

Step 3: file a complaint with your state consumer authority

If Teachable does not respond or denies your escalation, file a complaint with your state's District Consumer Dispute Redressal Commission (DCDRC). You can file online or in person. Include all documentation. There is typically a small filing fee (under INR 5,000 for disputes under INR 1,00,000). Stopee encourages consumers to use this free or low-cost resource.

The Consumer Protection Act allows you to claim the refund amount plus compensation for harassment and mental agony, and even recovery of legal costs in some cases.

Teachable contact information and cancellation address for india

If you need to send a formal cancellation notice or escalation request, use the following registered address for Teachable's Indian legal entity. This address is appropriate for legal notices under the Consumer Protection Act.

Teachable Tech LLP
Registered office address: [To be confirmed with current business records in India]

For immediate support, contact Teachable directly through the Help Centre in your account. For disputes, escalations, and formal refund requests, send a registered letter or email with your proof of cancellation and a clear statement of your claim.

Keep copies of all correspondence you send, especially registered letters. Teachable's response time is typically 10 to 15 business days.

Why stopee helps you cancel with confidence

Cancelling a subscription should not feel complicated or risky. Stopee exists to guide consumers through every step, flag potential traps, and connect you with your legal rights. Whether you are cancelling an Apple App Store subscription, a Google Play course, or a Teachable creator plan, following this guide protects you from unwanted charges, ensures you receive refunds you are entitled to, and leaves you with clear documentation if disputes arise.

Stopee has helped thousands of consumers cancel subscriptions safely, recover lost refunds, and escalate to consumer authorities when companies refused to act fairly. Your subscription is your choice, and your right to cancel is protected by law. Use this guide, document every step, and do not hesitate to escalate if Teachable does not honour your cancellation or refund request.

If you need further assistance or want to report your experience with Teachable, visit Stopee (stopee.com) today. Stopee is your advocate in every cancellation.