Manage Camping And Caravanning Club

How to cancel your camping and caravanning club membership and reclaim your money

Understanding the camping and caravanning club

The Camping And Caravanning Club is a UK-based membership organisation that gives you access to campsites, exclusive discounts, booking tools and community resources for camping and caravanning enthusiasts across Europe and beyond.

If you've joined from India or are an overseas member, you operate under UK membership terms and policies. There is no separate India-specific membership agreement published by the club, which means your cancellation rights are governed by UK consumer law and the club's standard terms.

At Stopee, we help members like you understand exactly what happens when you cancel, what refunds you're entitled to, and how to avoid losing money to unclear terms and auto-renewal traps.

What services does the camping and caravanning club offer?

Your membership includes access to the club's network of campsites, the SiteSeeker App for managing bookings and account settings, guides, digital resources and member-only discounts on camping gear and services.

You can book individual campsites for holidays, and you receive regular newsletters and access to the club's community events and forums.

Why members cancel

Most members cancel because they don't use the service frequently enough to justify the annual cost, they've found cheaper alternatives, or they've realised auto-renewal has charged them without explicit reminder.

Others cancel after joining impulsively during a promotional offer, or because they've relocated and no longer camp in the UK or Europe.

Your consumer rights when cancelling

You have legal protections under UK consumer law, even though you're in India, because you entered into a contract with a UK business.

The 14-day cooling-off period

If you joined or renewed your membership on or after 14 October 2025, you have a 14-day "cooling-off" window to cancel and receive a full refund without penalty.

This period starts from the date you receive your membership confirmation email. You must submit your cancellation request within this window by phone, email or the SiteSeeker App.

Warning: If the club has recorded any service use (such as logging into the app, downloading guides or making a booking), they may argue you've lost your cooling-off right and refuse a full refund. Keep detailed records of what you've accessed and when you cancellation request was made.

Pro tip: Take a screenshot of your account login history and any confirmation emails before you submit your cancellation. This protects you if the club disputes your claim.

Cancellation outside the cooling-off period

Once 14 days have passed, membership refunds are generally not available under the club's terms. However, you can still cancel and stop future auto-renewals at any time.

If you believe the club has charged you unfairly or breached UK consumer protection law, you can escalate to the UK Financial Conduct Authority (FCA) or Citizens Advice Consumer Service, even from India.

How to cancel your camping and caravanning club membership

You have three cancellation methods available. Choose the one that gives you the clearest written proof.

Method 1: cancel via the SiteSeeker app (fastest)

1. Open the SiteSeeker App on your phone or tablet and log in with your membership credentials.
2. Tap the menu icon or "Settings" at the bottom right of your screen.
3. Look for "Account" or "Membership" and select "Manage Membership" or "Cancel Membership".
4. Read the cancellation notice carefully. It will outline your refund status based on your join date.
5. Confirm the cancellation by tapping the final "Cancel Membership" button.
6. Take a screenshot of the confirmation page showing the date and time of cancellation.
7. The app should email you a cancellation receipt within 1 hour. Save this email in a dedicated folder.

Method 2: cancel by phone (most secure)

1. Call the Camping And Caravanning Club customer service line. You will need your membership number (shown on your welcome email or latest invoice).
2. When you reach an agent, state clearly: "I want to cancel my membership effective immediately" and provide your membership number.
3. Ask the agent to confirm:
   • Whether you are within the 14-day cooling-off period
   • Whether you qualify for a refund
   • The expected refund amount and processing time (usually 5-10 working days)
   • Whether any future auto-renewals will be stopped
4. Request the agent email you a cancellation confirmation with a reference number.
5. Note the agent's name, call time and confirmation reference in your records.

Pro tip: Call during business hours (UK time) and record the call if local laws permit. This creates a paper trail if the club later disputes your cancellation.

Method 3: cancel by email (slowest but creates a record)

1. Compose an email to the club's customer service address (check their official website for the cancellation email).
2. Include in the subject line: "Cancellation Request - Membership [Your Membership Number]".
3. In the body, write:
   • Your full name and membership number
   • Your date of birth (for verification)
   • Your email address and phone number
   • The statement: "I request cancellation of my membership effective immediately"
   • The date you joined (so they can assess cooling-off eligibility)
4. Request a written confirmation email with a cancellation reference number.
5. Send from the email address registered with your account.
6. Keep the email and any reply in a safe folder for at least 12 months.

Warning: Emails can be delayed or missed. If you don't receive a reply within 3 working days, follow up with a second email or call instead.

Cancelling campsites bookings separately from membership

Cancelling your membership does NOT automatically cancel future campsite reservations you've already made. You must cancel bookings separately.

How to cancel a campsite booking

1. Log into your SiteSeeker App or the club website and navigate to "My Bookings".
2. Select the campsite booking you want to cancel.
3. Tap or click "Cancel Booking".
4. Review the cancellation policy shown for that specific booking (it varies by site and arrival date).
5. Confirm the cancellation and take a screenshot of the confirmation.

Refund timeline for campsite cancellations

Your refund depends on how far in advance you cancel before your arrival date.

Pricing and membership costs in india

The Camping And Caravanning Club does not publish India-specific pricing on its official website. Costs are listed in GBP (British pounds) for UK members.

If you joined via a third-party reseller or comparison site showing prices in INR, those sites often add conversion fees or markups. Always verify the exact charge on your bank statement against the official club rates in GBP.

Typical membership costs (UK pricing)

Pro tip: Exchange rates fluctuate. When you cancel, confirm the exact GBP amount charged to your card, then convert to INR using your bank's historical rate on that charge date. This reveals hidden markups from third-party sellers.

What happens after you cancel

Cancellation is not instant, and your membership status can remain active briefly while the club processes your request.

Membership access and data

Once the club approves your cancellation, your SiteSeeker App login may be disabled within 1-3 working days. You will lose access to member-only discounts and resources.

The club retains your personal data (name, email, payment details) in accordance with UK data protection law (GDPR). You can request data deletion after cancellation by submitting a Subject Access Request.

Auto-renewal and future charges

If you cancell during the cooling-off period, the club must stop all future auto-renewals immediately.

If you cancel outside the cooling-off period, you must explicitly request that auto-renewal be disabled. Ask the club in writing to confirm that no charge will occur on your next renewal date.

Warning: Many members report being charged for renewal months after they thought they'd cancelled. Check your bank statement on the anniversary of your join date to ensure no charge appears.

Refund processing time

Eligible refunds (within the 14-day cooling-off period) typically take 5-10 working days to appear in your bank account or on your credit card. International payments from the UK to India may take 10-14 days depending on your bank.

If you don't see a refund after 14 days, contact the club and request a refund status check with a reference number.

Common mistakes when cancelling

It's frustrating to cancel only to find yourself charged again or denied a refund you should have received. Here's how to avoid the most common traps.

Mistake 1: assuming auto-renewal will stop automatically

It won't. Even if you cancel your membership, if you don't explicitly tell the club to stop auto-renewal, you may be charged on your next renewal date.

Always request written confirmation that auto-renewal is disabled and no future charges will occur.

Mistake 2: cancelling via app and expecting immediate access loss

The app may still work for several days after your cancellation request. This doesn't mean your cancellation failed. The club needs time to process it. Do not make any bookings or purchases during this window.

Mistake 3: ignoring campsite booking cancellation

Your membership cancellation is separate from any campsites you've booked. You must cancel reservations separately or you'll be charged if you don't show up.

Mistake 4: not keeping proof of your cancellation

Screenshots, emails and call reference numbers are your only protection if the club later claims you never cancelled. Store these in a dedicated folder or email them to yourself for safekeeping.

Mistake 5: missing the 14-day cooling-off deadline

Once 14 days pass, refund rights disappear under the club's terms. If you've joined and not yet used the service, cancel immediately to protect your refund eligibility.

Your refund eligibility at a glance

Whether you get your money back depends on three factors: your join date, how long you've held the membership, and whether you've used club services.

Membership refund checklist

Escalating if the club refuses to cancel

If the Camping And Caravanning Club declines your cancellation request or refund without a clear reason, you have formal avenues for complaint.

Step 1: write a formal complaint letter

Send a registered letter or email to the club's complaints department stating:

• Your membership number
• The date you joined and the date you requested cancellation
• Why you believe you're entitled to a refund (cooling-off period, service not fit for purpose, misleading terms)
• The amount you're claiming
• A deadline for response (14 days)

Step 2: escalate to UK financial conduct authority (FCA)

If the club doesn't respond satisfactorily, file a complaint with the UK Financial Conduct Authority. You can do this online at their website. Include all correspondence and evidence.

The FCA can order the club to refund you if they find the club breached consumer protection law.

Step 3: contact citizens advice consumer service

Citizens Advice can provide free guidance on your rights and may be able to contact the club on your behalf to resolve the dispute.

Even though you're in India, you can contact them because the club is UK-based and subject to UK law.

How stopee helps you cancel with confidence

Stopping unwanted subscriptions and memberships is complicated, but it doesn't have to leave you out of pocket or confused.

Stopee is designed to cut through the jargon and dark patterns that companies use to make cancellation difficult. Our guides break down exactly which refunds you qualify for, step-by-step cancellation procedures tailored to your situation, and the consumer laws that protect you.

At Stopee, we've seen hundreds of members struggle with the Camping And Caravanning Club's cooling-off terms, auto-renewal traps, and refund disputes. Our goal is to arm you with the facts and confidence to claim what you're owed.

Whether you're cancelling within the 14-day window or fighting for a refund outside it, Stopee has helped thousands of consumers navigate subscription and membership cancellations across the UK, Europe and beyond.

Next steps

If you're ready to cancel your membership, gather your membership number and join date, then choose your cancellation method (app, phone, or email). Follow the steps above, keep all proof, and check your bank statement within 14 days for any refund.

If you encounter resistance, use the escalation steps to file a formal complaint and involve the FCA.

Stopee is here to support your cancellation journey with clear, reliable, legally-informed guidance. You have more rights than you think.

Camping and caravanning club contact details for cancellation

Save these contact methods for your cancellation request.

Phone: Camping And Caravanning Club Customer Service (check official website for current number - typically available 09:00-17:00 UK time, Monday-Friday)

Email: Use the "Contact Us" or "Cancellations" email on the club's official website

App: Open SiteSeeker, go to Settings > Account > Manage Membership > Cancel Membership

Website: www.campingandcaravanningclub.co.uk (policies and contact options listed under "Help" or "Contact")

Mailing address: Check the official website for the current postal address (useful for registered complaint letters)

For escalation, contact the UK Financial Conduct Authority at www.fca.org.uk or Citizens Advice Consumer Service for free support.

Your cancellation is a right, not a favour. Claim it clearly, keep proof, and don't let auto-renewal charges slip past you unnoticed. Stopee has you covered.