Manage Cricbuzz

How to cancel cricbuzz and understand your rights as an indian subscriber

What cricbuzz is and why you might want to leave

Cricbuzz is India's leading cricket information platform, delivering live scores, ball-by-ball commentary, player statistics, news and match analysis in real time. For cricket fans across India, it has become the go-to source for staying updated on domestic leagues, international matches and fantasy cricket insights.

The service operates on a freemium model: you get core content at no cost, but Cricbuzz Plus offers ad-free browsing, exclusive articles, Fantasy Handbook access and original cricket content for a subscription fee. Many subscribers find tremendous value in this tier, but others discover they are not using premium features enough to justify the cost, or they prefer alternative platforms.

At Stopee, we believe informed cancellation decisions are empowering decisions. Whether you are downsizing subscriptions, facing budget constraints or simply moving to a competitor, you deserve clear, jargon-free guidance on how to exit cleanly and understand your consumer rights along the way.

Cricbuzz plus pricing and plans

Before you decide to cancel, review the current subscription options available to you in India.

Questions to ask yourself before you cancel

Cancellation is permanent and irreversible unless you resubscribe, so pause and ask: Am I truly not using the ad-free experience or exclusive content? Do I check the Fantasy Handbook regularly? Is the annual fee (₹750) too high for my current budget, or can I downgrade to the free tier instead?

If you subscribed via a bundle like Times Prime, cancelling Cricbuzz Plus will not cancel your entire bundle. You will simply lose Cricbuzz-specific perks while retaining other services. If you are certain cancellation is right for you, Stopee has prepared step-by-step instructions for every subscription method.

Your consumer rights under indian law

Indian consumer protection law gives you leverage if Cricbuzz fails to deliver what it promises or behaves unfairly.

Consumer protection act, 2019 and your rights

Under the Consumer Protection Act, 2019, you have the statutory right to:

• Receive services that match the description and quality promised by Cricbuzz.
• Be protected from unfair contract terms, hidden charges and misleading advertising.
• Seek a refund or compensation if the service is defective, unsafe or not provided as promised.
• Lodge a complaint with the District Consumer Disputes Redressal Commission (DCDRC) in your state if Cricbuzz refuses to act fairly.
• Escalate unresolved complaints to the State or National Commission if required.

Cricbuzz's blanket "no refunds" clause does not override your statutory rights. If the platform is unavailable for extended periods, crashes during critical matches or violates the terms you were sold, you can file a consumer complaint under Section 2(7) of the Act and seek damages.

When to escalate to consumer authorities

If Cricbuzz refuses to refund you for a genuine fault (e.g. service down for 48 hours straight, duplicate charges) or ignores your cancellation request, you have three escalation paths:

• District Consumer Disputes Redressal Commission (DCDRC) for claims up to ₹1 crore in your state.
• State Consumer Disputes Redressal Commission for claims between ₹1 crore and ₹10 crore.
• National Consumer Disputes Redressal Commission for claims exceeding ₹10 crore or cases of national importance.

Stopee recommends filing a detailed complaint with the DCDRC if Cricbuzz owes you a refund and customer service ignores your requests for 30+ days. You will need your transaction receipts, emails requesting cancellation, and screenshots of the service failure.

How to cancel cricbuzz from the website

If you subscribed directly to Cricbuzz through their website or app, follow these steps to cancel your auto-renewal.

1. Open cricbuzz.com in your web browser and sign in with your email and password.
   • If you have forgotten your password, use the "Forgot Password" link and reset it via the email address registered to your account.
2. Once logged in, navigate to My Account (usually located in the top-right menu under your profile icon).
   • Look for a profile icon or dropdown menu that says "My Account" or "Settings".
3. Select Manage Subscription or Subscription Settings from the menu.
   • You will see a list of all active subscriptions linked to your account.
4. Locate your Cricbuzz Plus subscription in the list and click Cancel auto-renewal or Cancel subscription.
   • Do not click "Delete account" - that is a separate action that will remove your profile entirely.
   • Warning: Some versions of Cricbuzz may ask you to provide feedback or reason for cancellation; this is optional and does not delay the process.
5. Confirm the cancellation when the system prompts you to do so.
   • You may see a confirmation message on screen and receive a confirmation email within 1-2 minutes.
6. Verify cancellation by returning to Manage Subscription and checking that the subscription status now shows "Cancelled" or "Expires on [date]" with no renewal scheduled.
   • Pro tip: Screenshot this confirmation screen in case you need proof of cancellation later.

Important: Cancellation takes effect immediately, but you retain access to Cricbuzz Plus features until the end of your current billing cycle. If you paid for a 12-month annual subscription on 1 January, you can cancel immediately and still enjoy premium features until 31 December of that year.

How to cancel cricbuzz from apple app store (iOS)

If you subscribed to Cricbuzz through the Apple App Store on your iPhone or iPad, Apple handles all subscription management, not Cricbuzz directly.

1. Open the App Store app on your iPhone or iPad.
   • On newer iPhones, tap the profile icon (usually in the top-right corner).
   • On older devices, tap "Featured" at the bottom, scroll to the top and tap your Apple ID profile picture.
2. Tap Subscriptions from the menu.
   • You will see all active subscriptions associated with your Apple ID.
3. Find Cricbuzz in the subscriptions list and tap it.
   • If you do not see Cricbuzz, swipe left on the screen or scroll down to check for inactive subscriptions.
4. Tap Cancel subscription or Cancel auto-renewal (wording varies by iOS version).
   • Apple will show you the cancellation date and confirm that no further charges will occur after that date.
5. Confirm the cancellation.
   • You will receive an email from Apple confirming the cancellation within minutes.
   • Pro tip: You can check your Apple ID purchase history by going to App Store > Subscriptions to verify the cancellation is complete.

Warning: If you cancel through Apple but the Cricbuzz app still shows premium content access, do not panic. Your subscription will simply expire on the date shown in the App Store confirmation. There is no immediate loss of access; you continue until the end of the current billing period.

How to cancel cricbuzz from google play store (Android)

Android users who subscribed via Google Play Store must manage their cancellation through Google, not Cricbuzz directly.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap the profile icon (top-right corner of the app).
2. Select Payments & subscriptions from the menu.
   • You may need to tap "Manage subscriptions" depending on your device and app version.
3. Tap Subscriptions.
   • You will see all subscriptions linked to your Google Play account.
4. Find Cricbuzz in the list and tap it.
   • If you have multiple subscriptions, scroll or search to locate Cricbuzz Plus.
5. Tap Cancel subscription.
   • Google will ask if you want to cancel immediately or at the end of the current billing period. Choose your preferred option.
   • Pro tip: If you are mid-billing cycle and want to retain access, Google will allow cancellation at the end of the period rather than immediately.
6. Confirm the cancellation.
   • You will receive a confirmation email from Google Play within 1-2 minutes.
   • Return to Subscriptions to verify that Cricbuzz no longer appears in your active list or is marked as "Cancelled".

Important: Google Play processes refunds separately from cancellation. If you cancel within 48 hours of purchase (or meet other refund criteria), you can request a refund directly from Google Play by contacting their support team. Stopee recommends gathering your purchase receipt and cancellation confirmation before contacting Google.

What happens after you cancel cricbuzz

Cancellation is not deletion, and understanding what changes and what remains will help you avoid surprise issues.

Your access and account status

Once you cancel auto-renewal, your Cricbuzz account remains active and intact. You retain access to all Cricbuzz Plus premium features until your current subscription period ends. If you paid for 12 months and cancel in month 3, you continue enjoying ad-free browsing, exclusive articles and the Fantasy Handbook until month 12. On the expiration date, your account automatically downgrades to the free tier, and you lose premium features.

Your account profile, saved preferences, match notifications and watchlist settings remain accessible even after the subscription expires. You can log in and continue using free Cricbuzz content indefinitely.

Billing records and future charges

After cancellation, Cricbuzz will not charge you again. Your payment method is removed from automatic renewal, though your card details may remain in your account for past transaction records. No further debits will occur unless you manually resubscribe.

If you subscribed through Apple or Google, those platforms retain your payment history, but neither will process charges for Cricbuzz without your explicit action to renew.

Data retention and privacy

Cancelling your subscription does not delete your account or personal data. Cricbuzz will retain your name, email, viewing history and saved preferences according to their Privacy Policy and Indian data protection regulations. If you want your account and all associated data removed, you must request account deletion separately in your Manage Account settings or contact Cricbuzz support directly. Account deletion is permanent and irreversible.

Refunds, chargebacks and your money back

Cricbuzz's stated policy is that all subscription fees are non-refundable and sales are final, but Indian consumer law carves out important exceptions.

When cricbuzz must refund you

You are entitled to a refund if:

• The service was unavailable or non-functional for a substantial period (e.g. more than 24-48 hours) after you paid.
• Cricbuzz failed to deliver promised features listed in the subscription description.
• You were charged multiple times for a single subscription due to a technical error.
• The service was advertised with false or misleading information about content, features or availability.
• You cancelled within a statutory cooling-off period (if applicable) that Cricbuzz has not clearly disclosed.

If any of these apply, you have grounds to demand a refund. Stopee recommends contacting Cricbuzz support with evidence (screenshots, transaction receipts, error logs) and requesting a refund in writing via email. Keep all correspondence for escalation to consumer authorities if they refuse.

Refunds through apple app store and google play

If you subscribed via Apple or Google, those platforms have their own refund windows:

• Apple App Store: You can request a refund within 45 days of purchase directly from your Apple ID settings. Apple processes refunds automatically for subscriptions cancelled within 48 hours of purchase. For older purchases, you can contact Apple Support and explain why you deserve a refund (service failure, duplicate charges, misleading description).
• Google Play: Google allows refunds within 48 hours of purchase for most subscriptions. After 48 hours, you must contact Google Play Support and provide justification (service unavailability, technical fault, misleading description). Google evaluates each case individually.

Pro tip: If Cricbuzz was down during a major cricket match on the day you subscribed, contact Apple or Google immediately with screenshots of the outage and your purchase receipt. Both platforms prioritize service failure claims for refunds.

Consumer protection act remedies

If Apple, Google or Cricbuzz refuses your refund request, you can file a complaint with your District Consumer Disputes Redressal Commission (DCDRC) under Section 2(7) of the Consumer Protection Act, 2019. You are eligible for:

• A full refund of subscription fees paid.
• Compensation for losses caused by the service failure (e.g. missed information, poor fantasy cricket decisions).
• Court costs and legal fees if your complaint is upheld.

DCDRC complaints are free to file and are handled by trained consumer grievance officers. Stopee recommends documenting all communication with Cricbuzz before escalating to the DCDRC, as authorities will ask if you have first attempted to resolve the issue directly.

Common cancellation mistakes to avoid

Cancellation can feel straightforward, but small oversights often create headaches later. We hear from subscribers every week who thought they cancelled but ended up charged again.

Mistake 1: cancelling the app instead of the subscription

Uninstalling the Cricbuzz app from your phone does not cancel your subscription. Your payments will continue because the subscription is managed by Apple, Google or Cricbuzz's servers, not by the app itself. Always cancel through the method you used to subscribe (Cricbuzz account, App Store or Google Play). Only delete the app after confirming cancellation.

Mistake 2: confusing account deletion with subscription cancellation

Your Cricbuzz account has two separate controls: one for your subscription and one for your account. Cancelling the subscription stops payments but keeps your account active. Deleting the account removes your profile, watchlist and saved data permanently. If you want to keep your account but stop paying, cancel the subscription only. If you want to erase all traces of your Cricbuzz presence, delete the account separately (and do this after confirming subscription cancellation to avoid billing confusion).

Mistake 3: not confirming cancellation in writing

After you cancel through the Cricbuzz website or app, take a screenshot of the confirmation screen. If you cancel through Apple or Google, save or screenshot the confirmation email. This proof will protect you if Cricbuzz or the payment platform argues later that you never cancelled. Stopee always recommends keeping cancellation evidence for 12 months after the subscription expires.

Mistake 4: assuming cancellation means immediate loss of access

Many subscribers panic when they cancel, thinking they lose access immediately. This is not true. You paid for a subscription period, and cancelling simply stops auto-renewal at the end of that period. You keep using premium features until your billing cycle ends. Do not panic if you still see the Cricbuzz Plus badge in your app after cancelling; this is normal and expected.

Mistake 5: cancelling through the wrong store if you switched payment methods

If you originally subscribed through Apple but later linked your account to Google Play, your subscription may exist on both platforms. Cancelling one does not cancel the other. If you have moved between payment methods, log into both Apple and Google to check for active Cricbuzz subscriptions and cancel both independently. Check your transaction history from the past 6 months to identify all active subscriptions.

How to verify your cancellation

Do not assume cancellation is complete until you have verified it across all platforms.

1. Log into your Cricbuzz account at cricbuzz.com and navigate to My Account > Manage Subscription.
   • Your subscription status should show "Cancelled" or "Expires on [specific date]" with no renewal scheduled.
2. Check your registered email address (both primary inbox and spam folder) for a cancellation confirmation email from Cricbuzz, Apple or Google.
   • This email typically arrives within 1-5 minutes of cancellation.
   • Pro tip: Search your email for "Cricbuzz" or "subscription" to find old receipts and confirmation messages.
3. Review your bank or credit card statements for Cricbuzz charges over the next 2-3 months.
   • If you see a charge after the cancellation date, contact your bank immediately to report it as a duplicate or unauthorized charge.
   • Provide your bank with the cancellation confirmation as evidence that the charge should not have been processed.
4. If you subscribed through Apple or Google, open the App Store or Google Play and verify that Cricbuzz no longer appears in your active subscriptions list.
   • Some stores show cancelled subscriptions in a separate "Past subscriptions" section; do not mistake this for an active subscription.

Frequently asked questions answered

Can i cancel mid-cycle without losing access?

Yes. Cancelling your auto-renewal immediately stops future charges but does not revoke your access until the current subscription period ends. If you paid for a full year, you keep premium features for the remaining months even after cancelling. This is how auto-renewal subscriptions work under Indian consumer law and Apple/Google policies.

What if cricbuzz keeps charging me after i cancelled?

Contact Cricbuzz support immediately with your cancellation confirmation and the duplicate charge receipt. Request a refund in writing via email. If they refuse within 10 business days, file a complaint with your District Consumer Disputes Redressal Commission (DCDRC). Simultaneously, contact your bank or credit card issuer to dispute the unauthorized charge; they can reverse it while your DCDRC case proceeds.

Can i get a partial refund if i cancel halfway through a billing period?

Cricbuzz's standard policy is no partial refunds. However, under the Consumer Protection Act, 2019, if the service fails to meet promised standards or is unavailable significantly, you have a legal claim to a prorated refund. If Cricbuzz was down for a major match or deleted content you paid to access, document this and escalate to the DCDRC for a fair settlement. Stopee has guided subscribers through successful claims for partial refunds based on service failures.

If i delete my account, does my subscription cancel automatically?

Not always. Subscription and account deletion are separate processes. Deleting your account removes your profile but may not stop charges if the subscription is managed by Apple or Google. Cancel your subscription first through the appropriate channel (Cricbuzz, App Store or Google Play), then request account deletion if you wish. Always cancel subscription payments before deleting accounts.

Can i get a refund if i accidentally subscribed?

If you subscribed within the last 48 hours by mistake, contact Apple, Google or Cricbuzz support immediately and request a refund due to accidental purchase. Both Apple and Google honor refund requests for accidental subscriptions within 48 hours. After 48 hours, you must provide a strong reason (service failure, misleading description) to secure a refund. Stopee recommends acting quickly - delays weaken your refund claim.

Comparison table: should you cancel or keep cricbuzz plus?

Before you commit to cancellation, weigh your usage against the cost.

Contact cricbuzz for additional support

If you encounter any issues during cancellation or need further assistance, Cricbuzz customer support is available through multiple channels.

Registered office address

Cricbuzz Platforms Limited
Corporate Office: Bangalore, Karnataka, India
Registered Office: As per official Terms of Service and Privacy Policy filings with the Registrar of Companies (ROC)

For exact registered address details, check the footer of cricbuzz.com or your subscription confirmation email, which lists the legal entity responsible for billing.

Online support channels

Visit cricbuzz.com and look for the "Help" or "Contact Us" link, usually in the footer or accessible through your account settings. You can submit a support ticket describing your cancellation issue, and Cricbuzz support typically responds within 24-48 business hours. Include your account email, transaction ID and a clear description of the problem.

If you subscribed through Apple or Google, contact their support teams directly (Apple Support, Google Play Support) as they manage billing for those subscriptions, not Cricbuzz.

Final thoughts: take control of your subscriptions

Cancelling a subscription is not a failure; it is a smart financial decision. Whether you are cutting costs, decluttering your digital life or switching to a better platform, you have every right to end your Cricbuzz Plus membership without judgment or guilt.

Indian consumer law empowers you further. You are not bound by blanket "no refund" clauses if Cricbuzz fails to deliver what you paid for, and you have affordable escalation pathways through consumer authorities if the company resists.

Stopee has helped thousands of consumers cancel subscriptions cleanly, verify cancellations, recover wrongly charged fees and understand their legal rights - all without falling into traps that companies set. Our mission is simple: make cancellation transparent, straightforward and fair. If you ever feel stuck or unsure about your next step, visit Stopee (stopee.com) and explore detailed guides for every major service and subscription you use.

Cancel with confidence. Keep your receipts. Verify your cancellation. And remember: your money is yours, and Stopee is here to help you protect it.