Manage Drinkprime

How to cancel drinkprime and reclaim your security deposit in india

Understanding drinkprime before you cancel

Drinkprime is a subscription-based water purifier service that delivers filtered water to your home with regular maintenance included. You pay a recurring monthly fee plus a refundable security deposit, and the company handles all filter replacements and remote monitoring through their IoT system.

How your drinkprime subscription works

When you sign up, you receive a purifier installed at your address and commit to a monthly or prepaid plan. Your payments recur automatically unless you actively cancel, and your security deposit (typically ₹1,500) sits with the company until you uninstall the device.

The service includes lifetime maintenance, filter changes, and 24/7 monitoring. However, this convenience comes with a catch: you cannot simply delete your app or ignore your account. Drinkprime requires a formal cancellation process that includes physical device uninstallation before your subscription truly ends.

Key subscription details you should know

Your contract runs until you request cancellation and a technician collects the purifier. If you cancel mid-cycle, refunds for unused time are not guaranteed. Early cancellation fees (commonly ₹1,500) may apply if you exit during your initial subscription period. Stopee recommends reviewing your signup documents to confirm whether you are within a lock-in period.

Drinkprime pricing and plan options

Below is a breakdown of Drinkprime's most common monthly plans, all inclusive of GST and requiring a refundable security deposit.

All plans include free installation and a refundable security deposit. If you signed up for an annual prepaid plan, your cancellation refund will be recalculated based on the monthly equivalent rate for the months you have already used.

When you should cancel drinkprime

There are several legitimate reasons to cancel, and Stopee wants you to feel confident in your decision.

Good reasons to cancel

You should cancel if the service no longer fits your needs: you are moving to a new address where Drinkprime does not operate, you have decided to use a different purification system, the cost has become unaffordable, or the service quality has declined. You may also cancel if the company has failed to deliver promised maintenance or has repeatedly missed service appointments.

Red flags that suggest you should act now

If you notice that your billing has continued despite repeated requests to stop, your security deposit refund has been delayed beyond 20 days, or Drinkprime support is unresponsive to your cancellation request, you should escalate your complaint. Stopee recommends documenting all communications and preparing to file a complaint with your state consumer protection authority if the company does not cooperate.

How to cancel drinkprime step by step

Cancellation requires direct contact with Drinkprime support and must include a physical device uninstallation. Do not rely on app deletion or payment method removal alone.

Primary cancellation method

1. Contact Drinkprime customer support immediately via phone or email
   • Phone: 0801167614787 (available during business hours)
   • Email: support@drinkprime.in with the subject line "Cancellation Request"
   • Include your registered phone number, subscriber ID, and current billing address
2. Request cancellation and uninstallation in a single message
   • State clearly: "I want to cancel my subscription effective immediately and arrange device uninstallation"
   • Specify your preferred uninstallation date and time window
   • Warning: Verbal requests may not be logged; always follow up with a written email confirmation
3. Wait for a confirmation response with your cancellation reference number
   • The support team should acknowledge your request within 24 to 48 hours
   • Request a ticket or reference number so you can track your cancellation
4. Schedule a technician visit for device uninstallation
   • Drinkprime will contact you to book a pickup appointment
   • Your cancellation becomes effective only after the purifier is physically collected
   • Pro tip: Choose a time when you are home to oversee the collection and ensure the technician does not damage your wall or plumbing
5. Prepare for the uninstallation visit
   • Keep your signup documents and any receipts ready
   • Note any visible condition of the purifier (cracks, dents, stains) before the technician arrives
   • Take photographs of the device and the wall area before removal
6. Hand over the device and request a pickup receipt
   • The technician must disconnect the purifier and remove it from your home
   • Ask for a written pickup receipt or confirmation email that documents the date and time of collection
   • This receipt is your proof of cancellation and triggers the refund process

What NOT to do when cancelling

Many customers make costly mistakes when trying to exit their Drinkprime subscription. Stopee wants to help you avoid them.

• Do not delete the Drinkprime app or change your account settings and assume you have cancelled. The app and your account remain active, and billing will continue.
• Do not stop paying without notifying support. Payment default does not equal cancellation and may damage your credit or invite collection calls.
• Do not request cancellation through the app's settings menu only. Many customers report that in-app cancellation requests are never processed. Always contact support directly by phone or email.
• Do not miss your uninstallation appointment. If you reschedule multiple times, support may deprioritise your request or charge a rescheduling fee.
• Do not allow the technician to leave without providing a receipt or confirmation. Without proof of pickup, you have no way to claim that cancellation occurred.

What happens after you cancel drinkprime

Cancellation is emotional, and you may feel anxious about whether your refund will arrive. Stopee is here to guide you through what comes next.

Service access and billing timeline

Your service continues to run until the technician physically collects the purifier. Once the device is picked up, the company should stop all auto-renewal charges within 3 to 5 business days. However, you may still have app access or water supply for the remainder of your billing cycle, depending on the plan you selected.

Warning: If billing has already been collected for the next month, it may not reverse immediately. The refund for unused months is processed separately from your security deposit refund.

Refund processing begins

After the purifier is collected, Drinkprime verifies the device condition and initiates the refund through Razorpay, its payment partner. You will receive an email from Razorpay with a refund link. You must complete the refund claim process within 15 to 20 days or risk losing a portion of your deposit.

Stopee recommends checking your spam folder for the refund email, as these messages often bypass your primary inbox.

Your refund: timing, deductions, and how to claim it

Your security deposit and any unused service credit refund depend on when you claim and what deductions the company applies.

Security deposit refund schedule

Drinkprime follows a tiered refund structure based on how quickly you complete the refund claim after device pickup:

How to claim your refund

1. Monitor your email (including spam folder) for the Razorpay refund link within 7 days of pickup
2. Click the link and complete the refund claim form with your bank account details
3. Verify your account number and IFSC code are correct; errors will delay the refund
4. Submit the form and note the confirmation number
5. Monitor your bank account for the refund credit within 5 to 10 business days
6. If the refund does not arrive within 15 days of claim submission, contact Razorpay support directly with your confirmation number and Drinkprime subscription ID

Pro tip: Do not wait passively for the refund to arrive. After 10 days, proactively email Drinkprime support asking for the status of your refund. Stopee has found that a gentle follow-up often speeds up processing that might otherwise languish.

Refunds for unused service credit

If you paid for multiple months in advance or you are on an annual plan, you are entitled to a refund for the months you did not use. This refund is calculated separately from your security deposit and may take longer to process. Request a refund statement from support to confirm the amount owed to you.

Your consumer rights in india

You are protected by Indian consumer law, and Stopee wants you to know what leverage you have.

Consumer protection act protections

Under the Consumer Protection Act, 2019, Drinkprime must honour your cancellation request within a reasonable timeframe and refund your money without unjustified deductions. If the company refuses to cancel, delays your refund beyond 20 days without explanation, or applies arbitrary fees, you have the right to file a complaint with your state consumer protection authority.

The Consumer Protection Act also protects you from unfair contract terms. If Drinkprime's terms include hidden cancellation fees or automatic renewal traps that were not clearly disclosed at signup, you can challenge them.

Escalation and complaint filing

If Drinkprime does not respond to your cancellation request within 7 days or refuses to refund your deposit, escalate your complaint to your state consumer commission. Most states have online complaint portals, and filing costs between ₹100 and ₹500. Stopee recommends gathering all written evidence: signup emails, payment receipts, cancellation request emails, and the technician's pickup receipt.

You can also file a complaint with the National Consumer Helpline (1800-11-4000) for guidance on how to proceed.

Common mistakes that cost you money

Cancelling should feel empowering, not stressful. These mistakes are avoidable, and Stopee is here to help you sidestep them.

• Ignoring the refund claim email: Many customers receive the Razorpay refund link but delay clicking it, thinking they have unlimited time. The link expires or the 20-day deduction window closes. Act within 48 hours of receiving the email.
• Cancelling during the initial lock-in period without knowing the penalty: If you signed up for an annual plan or a promotional "first 3 months" rate, you may face an early exit fee. Check your original signup email or support SOP for lock-in terms before requesting cancellation.
• Allowing the technician to leave without a receipt: Without written proof that the purifier was collected, you have no way to dispute whether Drinkprime has actually cancelled your subscription. Insist on a receipt or follow-up email confirmation.
• Cancelling without documenting the device condition: If Drinkprime later claims the purifier was damaged and deducts repair costs from your refund, you have no photographic evidence to challenge the claim. Photograph the device before the technician arrives.
• Assuming your last payment will be refunded automatically: If billing was collected on the same day you requested cancellation, that charge often does not reverse. You must request a refund of that month separately and may need to escalate to get it approved.

Drinkprime cancellation checklist

Use this checklist to ensure you do not miss any steps and protect your refund.

Should you keep or cancel drinkprime?

This simple comparison table helps you decide whether to cancel or stay.

Cancellation address and escalation contact

If Drinkprime support does not respond or refuses to process your cancellation, send a formal letter to the registered office address below. Keep a copy for your records and send via registered post or email with read receipt.

Drinkprime head office address (Bengaluru)

Drinkprime (Registered Office)
Bengaluru, Karnataka, India

Email: support@drinkprime.in
Phone: 0801167614787

If the company does not respond to your cancellation request within 7 days of sending a formal letter, file a complaint with your state consumer protection authority. Include a copy of all emails, the pickup receipt, and your formal letter as evidence.

Consumer escalation contacts

National Consumer Helpline (India): 1800-11-4000
Website: www.consumerhelpline.gov.in

Contact your state consumer protection commission based on your address. A complaint typically costs ₹100 to ₹500 and is resolved within 60 to 90 days.

Final thoughts on cancelling drinkprime

Cancelling a subscription feels daunting, but you have clear legal rights and a straightforward process to follow. The key is to act fast, document everything, and claim your refund within the 3-day window to avoid deductions. Do not delay or assume the company will process your cancellation automatically.

Stopee has helped thousands of consumers cancel unwanted subscriptions, reclaim their deposits, and navigate company resistance. Follow the step-by-step guide above, keep your pickup receipt, and submit your refund claim immediately. If Drinkprime does not respond within 7 days or refuses to refund you, escalate to your state consumer authority with confidence. You are not stuck, and you are not alone. Stopee is committed to empowering you to take control of your subscriptions and your money.