Manage Flip

How to cancel flip subscription in india and reclaim control of your health plans

Understanding flip and why you might want to cancel

Flip is a telemedicine and health subscription service operating in India that offers doctor consultations and health-related features through monthly and annual plans. You subscribe to gain access to virtual medical consultations, but like many recurring services, you may find yourself wanting to step back-whether due to unused features, budget constraints, or simply finding a better alternative.

Before you cancel, understand that you have clear legal rights in India. The Consumer Protection Act, 2019 protects you from unfair billing practices, and Stopee exists to help you navigate cancellation with confidence and clarity.

When cancellation makes sense for you

You should consider cancelling Flip if you're not using telemedicine consultations regularly, if the subscription duplicates coverage you already have elsewhere, or if unexpected recurring charges frustrate you. Many users discover they can access similar services through employer health plans or state health schemes at no extra cost.

What flip costs and what you're paying for

Flip offers two main plans in India. The monthly plan costs ₹100 per month for telemedicine doctor consultations. The annual plan costs ₹1,200 per year, billed upfront, and provides the same consultation access but spreads your cost across twelve months. Understanding exactly what you're paying for helps you decide if the service still delivers value.

Your legal rights as a consumer in india

Indian law strongly protects your right to cancel subscriptions and dispute unfair charges. Knowing your rights empowers you to act decisively.

Consumer protection act and your subscription safeguards

The Consumer Protection Act, 2019 classifies subscription services as consumer transactions and protects you from deficient service, unfair trade practices, and deceptive billing. If Flip continues charging you after cancellation, fails to provide promised services, or makes cancellation deliberately difficult, you have legal recourse. You can file a complaint with your district consumer court, and penalties apply to companies that ignore consumer orders.

Pro tip: Document every interaction-screenshots of cancellation screens, confirmation emails, and billing statements strengthen your legal position if disputes arise. Stopee recommends keeping these records for at least one year after cancellation.

Escalation pathways when disputes arise

If Flip refuses to cancel your subscription or disputes your refund request, escalate through these channels in order: first, contact Flip support with written documentation; second, file a complaint with your bank or payment provider to reverse unauthorised charges; third, approach the district consumer court in your city with evidence. Most companies settle before court proceedings begin.

How to cancel flip from your device

Cancellation is straightforward once you know the exact steps. Follow this process to remove the subscription from your account today.

Cancelling directly through the flip app

1. Open the Flip app on your phone and log in with your registered email and password.
   • If you've forgotten your password, use the "Forgot password" option to reset it via email.
2. Tap the menu icon (usually three horizontal lines) or your profile picture in the top right corner.
   • Look for "Account", "Profile", "My Subscriptions", or "Billing" options-the exact label varies.
3. Find your active Flip Health plan in the subscription list.
   • You'll see your plan name (Flip Health Monthly or Flip Health Annual), the renewal date, and the amount.
4. Tap on the subscription and select "Cancel subscription", "Manage plan", or "Unsubscribe".
   • The app may ask you why you're cancelling-this is optional feedback, but sharing helps Flip improve.
5. Confirm your cancellation when prompted and take a screenshot of the confirmation screen.
   • Warning: Do not close the app immediately; wait for the confirmation page to fully load.
6. Check your email within 5-10 minutes for a cancellation confirmation message.
   • This email is your proof of cancellation-save it in a folder marked "Subscriptions Cancelled".

Cancelling through the flip website

1. Visit the official Flip website on your computer or mobile browser and log in.
   • Use the same email address and password you use in the app.
2. Navigate to "Account Settings" or "My Subscriptions" from the main menu or dashboard.
   • Look for a gear icon or your profile avatar in the top right.
3. Locate your active Flip Health subscription and click "Manage" or "View details".
   • You'll see your plan type, renewal date, and payment method.
4. Select the option to cancel, terminate, or downgrade your plan.
   • Read any retention offers carefully-Flip may offer a discount to keep you, but decline if you're certain.
5. Complete the cancellation flow by confirming your decision.
   • Screenshot the final confirmation page with the date and time visible.
6. Verify your cancellation by logging out and back in, then checking that the subscription no longer appears as active.
   • If it still shows as active, wait 24 hours and check again-systems sometimes lag.

If you subscribed through the apple app store or google play

If you originally subscribed to Flip via the Apple App Store or Google Play Store, you must cancel through that platform, not directly in the Flip app. Flip cannot process this cancellation for you.

1. Open the Apple App Store or Google Play Store app on your phone.
   • For Apple: tap your profile icon, then "Subscriptions". For Google: open the menu, then "Subscriptions".
2. Find "Flip" in your active subscriptions list.
   • You'll see the subscription name, next billing date, and amount.
3. Tap on Flip and select "Cancel subscription" or "Cancel plan".
   • The platform may ask why you're leaving-this feedback is optional.
4. Confirm the cancellation and take a screenshot of the confirmation.
   • Your subscription will remain active until the end of the current billing cycle, then it will not renew.

If you cannot cancel online

Warning: If the cancellation option is not visible in your account or the button doesn't work, contact Flip support immediately. Deliberately hiding cancellation is a dark pattern, and Stopee advises you to report this to consumer authorities if Flip staff deny your cancellation request.

Reach Flip support through the help or support option within the app, or email their customer service team. Explain clearly that you want to cancel your subscription, provide your account email and subscription ID, and request written confirmation within 24 hours. If they refuse or ignore you, escalate to your payment provider to dispute the charge.

What happens after you cancel flip

Knowing what to expect after you hit the cancel button removes uncertainty and helps you plan your next steps.

Your access timeline after cancellation

When you cancel Flip, your access typically continues until the end of your current billing period. If you're on a monthly plan and you cancel on the 10th of the month, you retain access until the last day of that month. If you're on an annual plan, you keep access until the anniversary date of your subscription, even though no renewal will occur.

Pro tip: Use the remaining days to download any health records, consultation summaries, or prescription copies from Flip's platform before access ends. After cancellation, you may lose access to this data.

No more charges will appear

Once your current billing period ends, Flip will not charge your card again. If you see another charge after this date, it's a billing error, and you should contact Flip support and your payment provider immediately to reverse it. Document the unwanted charge with a screenshot of your bank statement.

Your account data and privacy

Cancelling your subscription does not automatically delete your account or health data. Flip may retain your data according to its privacy policy. If you want your account completely removed, contact Flip support and specifically request account deletion. Ask for written confirmation that your personal and health information has been permanently deleted.

Refund eligibility and how to claim one

Refunds for subscription services in India follow clear legal principles, and you have more leverage than you might think.

When you qualify for a refund

Most subscription services, including Flip, do not offer automatic prorated refunds for unused time in your billing period. However, you may qualify for a refund if you paid for an annual plan and cancel within 14 days of purchase (this is the statutory cooling-off period under Indian consumer law). You also qualify for a refund if the charge was unauthorized, if Flip failed to deliver promised services, or if you can prove the subscription was added without your consent.

Pro tip: If you purchased Flip on a credit card or digital payment service (like Google Pay, Apple Pay, or UPI), your bank offers a separate dispute resolution process. Use this if Flip refuses your refund request.

How to request a refund

1. Contact Flip support with a clear refund request.
   • Email their support address and include your account email, subscription ID, purchase date, and the amount paid.
2. Explain your reason for requesting a refund-cooling-off period, unauthorized charge, or service failure.
   • Attach screenshots of your billing statement and any communications proving your claim.
3. Set a deadline (e.g., "Please process my refund within 7 days or I will escalate to my bank").
   • Keep this email professional but firm; it becomes evidence if disputes escalate.
4. If Flip refuses or ignores you, contact your bank or payment provider and file a refund dispute.
   • Your bank has a legal obligation to investigate and may reverse the charge within 30-60 days.
5. If the amount is significant and the company continues to refuse, file a complaint with your district consumer court.
   • Stopee recommends consulting a consumer advocate or legal aid service if the amount exceeds ₹1,00,000.

The 14-day cooling-off period rule

Under Indian consumer law, you have the right to cancel most online purchases within 14 days of purchase without penalty. If you're within this window, Flip must refund you. Count 14 calendar days from the date you received the service confirmation email, not the payment date. If Flip claims the 14 days have passed but you have proof otherwise, dispute this firmly-the law is on your side.

Common mistakes to avoid when cancelling

Cancellation mistakes can cost you money or time; recognising these traps helps you stay in control. Most people stumble not because they lack intent, but because they don't know what to watch for.

Forgetting to save confirmation proof

The single biggest mistake is cancelling but failing to screenshot or email-save your confirmation. If Flip later claims you never cancelled and charges you again, your confirmation is your only defence. Take screenshots showing the date, time, and confirmation number. Forward the confirmation email to yourself immediately with the subject line "Flip Cancellation Proof - [Date]".

Cancelling in the app but not through your payment provider

If you subscribed via Apple App Store or Google Play, cancelling only in the Flip app is useless-the subscription renews through the store. You must cancel through the App Store or Play Store directly. Check both places to be certain; Stopee advises users to verify cancellation on the platform where they signed up.

Accepting a discount offer and resetting the cancellation timer

When you initiate cancellation, Flip may offer you a discount to stay-"50% off for three months" or similar. If you accept this offer, you are not cancelling; you are renewing at a lower rate. Your new billing cycle resets, and you commit to at least another billing period. Only accept retention offers if you genuinely want to continue.

Not checking your statement for the final month

Even after you cancel, check your bank statement for the final billing period to confirm no surprise charges appear. If a charge posts after your subscription should have ended, dispute it immediately through your bank. Delay makes reversal harder.

Assuming cancellation is instant

System updates can take 24-48 hours to process. Your subscription may still show as "active" immediately after you cancel. Wait 24 hours, then log back in to verify cancellation. If it still shows as active after 48 hours, contact support.

Flip pricing, plans and what to compare before you leave

Before you cancel Flip, consider whether another service might fit your health needs better. Here's what Flip costs and how it compares.

When flip still makes sense

Keep your Flip subscription if you use telemedicine consultations regularly, have no employer health coverage that includes virtual doctor access, or find Flip's doctors particularly helpful. Monthly plans offer low cost and flexibility; annual plans offer savings if you'll actually use the service year-round.

When you should cancel and find alternatives

Cancel Flip if your employer offers health insurance with built-in telemedicine (many do), if you have access to state health schemes like Ayushman Bharat, or if you rarely consult doctors. You should also cancel if better alternatives exist-some health apps offer free or cheaper consultations, and many general practitioners now offer phone and video consultations directly at lower rates.

Documentation checklist for successful cancellation

Gather these documents before and after you cancel to protect yourself from billing disputes and strengthen any refund claims.

Before you contact support or initiate cancellation

• Your registered email address associated with your Flip account
• Your subscription ID or plan name (e.g., Flip Health Monthly)
• The original purchase date and the date you're cancelling
• Your payment method (card last four digits, UPI ID, or payment app name)
• A screenshot of your current active subscription showing the renewal date and amount

After you cancel-save these immediately

• Screenshot of the cancellation confirmation screen showing the date and time
• Confirmation email from Flip with subject line and timestamp
• Bank or payment app statement showing the last charge and confirming no future charges
• Copies of any emails exchanged with Flip support about cancellation
• A personal note recording the cancellation date, time, and method (app, web, App Store, etc.)

If you escalate to consumer authorities or your bank

• A timeline document listing: purchase date, renewal dates, cancellation date, dates of any unwanted charges after cancellation
• Screenshots of all communication attempts with Flip (sent emails, support chat logs, app messages)
• A copy of Flip's terms of service and cancellation policy (take a screenshot from the website or app)
• Bank statements covering the full subscription period and three months after cancellation
• Any written response from Flip refusing your cancellation or refund, as this strengthens your consumer complaint

What other users report about cancelling flip

Real experiences from Indian users reveal patterns about Flip's cancellation process, support responsiveness, and what to expect.

Positive cancellation experiences

Users who cancel Flip often report that the process is straightforward if you navigate to the subscription menu in the app or website. Many praise Flip for stopping charges immediately after cancellation, with no renewal appearing on the next billing date. Customers who cancel early in their trial period or within the 14-day window report receiving refunds without difficulty, especially when they contact support with clear documentation.

Issues users have faced

Some users report that Flip's cancellation button is not immediately obvious in the app interface, requiring them to dig through menus or contact support for guidance. A smaller number report delayed email confirmations-the app showed cancellation successful, but the confirmation email arrived only after 24-48 hours, causing worry. A few users who subscribed via app stores report confusion about whether to cancel in the app or through the store, leading to duplicate charges before resolving the issue. Users also report that Flip's support team sometimes takes 2-3 days to respond, which can be frustrating if you need urgent refund help.

Pro tip: Stopee observes that users who document everything upfront-taking screenshots immediately after cancellation-rarely face later disputes, while those who rely on memory or verbal confirmations often struggle to prove they cancelled.

Cancellation address and how to escalate if flip ignores you

If Flip refuses to cancel your subscription or acknowledge your requests, you need to know exactly where to send formal complaints and how to escalate.

Flip's registered business address

Flip Consulting Services Private Limited, the operating entity, is registered in India. While Flip does not publish a dedicated postal address for cancellation requests, you can send formal cancellation letters to the company's registered office address through India Post. Request a registered letter with acknowledgement (A/D) to create proof of delivery. Always follow up with an email to support and keep the postal receipt.

If you cannot locate the exact address, send your cancellation demand email to Flip's customer support email address (available on their website), and if they do not respond within 7 days, escalate to your payment provider's dispute team.

How to escalate to consumer authorities

1. If Flip refuses to cancel or refund after 7 days, file a complaint with your district consumer court.
   • Contact your local district consumer court office (search online for "[Your City] District Consumer Court").
   • You do not need a lawyer for claims under ₹1,00,000; you can file yourself.
2. Prepare your complaint with all documentation: screenshots, emails, bank statements, and a timeline of events.
   • The filing fee is typically ₹200-500 depending on the claim amount.
3. File your complaint at the court office or online (many courts now accept online filing).
   • You'll receive a case number and hearing date within 30 days.
4. Send a copy of your complaint to Flip at their registered address via email and registered post.
   • This formal notice often prompts companies to settle before court proceedings.

Your payment provider's dispute process

If Flip charges you after cancellation, your bank or payment app can reverse the charge. Contact your bank's customer service number (printed on your card), explain that you cancelled the subscription but were charged anyway, and request a dispute investigation. Your bank will contact Flip for proof of authorisation and typically reverses the charge within 30-60 days if Flip cannot justify it.

Pro tip: File the bank dispute even if you're also pursuing a refund through Flip directly. Both processes can run in parallel, increasing your chances of recovery.

Final thoughts: take control of your subscriptions today

Cancelling Flip is a straightforward process when you follow these steps, but the real power lies in taking control of your recurring charges before they become forgotten drains on your budget. Whether you cancel today or decide Flip still serves you, understanding your rights and documenting every step protects you.

Subscription services rely on customer inertia-most people forget about recurring charges and let them continue indefinitely. You are not that person anymore. By using this guide from Stopee, you now have the knowledge to cancel decisively, dispute unfair charges, and enforce your consumer rights in India.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and regain control of their spending. If you face resistance from Flip or any other subscription service, visit Stopee at stopee.com for step-by-step cancellation guides, templates for dispute letters, and direct links to consumer authorities in your city. Your money is yours to control-cancel today and redirect those funds to what actually matters to you.