Manage Hum

How to cancel hum and protect your wellness subscription in india

What is hum

Hum is a mental-health subscription app designed to help you build better emotional resilience through visual meditations, affirmations, and cognitive behavioural therapy (CBT) and dialectical behaviour therapy (DBT) tools. The app delivers structured wellness sessions you can access whenever you need support for anxiety, stress, or daily mindfulness.

How hum delivers its service

You access Hum's premium content through a paid subscription managed via the Apple App Store or Google Play Store. Your subscription unlocks full access to curated visual meditations, personalized affirmations, and CBT/DBT exercises tailored to support your daily wellbeing journey. The service is entirely digital, so you control your access from any device where you install the app.

Why you might cancel hum

You might cancel Hum because the content no longer fits your routine, you prefer another wellness app, the cost no longer aligns with your budget, or you've achieved your mental-health goals. Whatever your reason, Stopee understands that cancellation should be straightforward and transparent, not buried behind confusing steps.

Hum pricing and subscription plans

Before you decide to cancel, here's what you're currently paying for on Hum in India.

Current subscription options

Hum offers two main subscription tiers, both billed through your app store. Prices listed below are verified from the iOS App Store in India as of early February 2026 and may vary slightly with promotions or applicable taxes.

Pro tip: If you're on the annual plan, calculate whether you've used enough sessions to justify the cost before cancelling. You'll lose access to premium features immediately if you cancel, even if your 12 months haven't elapsed.

How to cancel hum on iPhone or iPad

If you subscribed to Hum via the Apple App Store, you must cancel through Apple's settings, not the Hum app itself.

Step-by-step cancellation for apple users

1. Open the Settings app on your iPhone or iPad.
   • Look for the Settings icon (usually grey gear symbol) on your home screen.
2. Tap your name or Apple ID profile at the top of the Settings menu.
   • You'll see a small photo or initial representing your account.
3. Select Subscriptions from the submenu options.
   • This is typically the third or fourth option in your Apple ID menu.
4. Find and tap Hum in your active subscriptions list.
   • Scroll through all your active subscriptions to locate Hum.
   • If Hum isn't visible, you may not have an active subscription, or it's managed differently (see the Android and in-app section below).
5. Tap Cancel Subscription and confirm your choice when prompted.
   • Apple will ask you to confirm; select yes to proceed with cancellation.
6. Take a screenshot of the cancellation confirmation or the subscription status screen that now shows Hum as cancelled.
   • This screenshot is your proof of cancellation and protects you if Apple or Hum charges you again by mistake.

Warning: If you cancel mid-billing cycle, you'll retain access to premium features until your current billing period ends. You won't be charged again after that date.

How to cancel hum on android or through the hum app

Android users and anyone who subscribed through the Hum website or app must follow Google Play's cancellation process or contact Hum support directly if no self-serve option is available.

Cancellation steps for google play store

1. Open the Google Play Store app on your Android device.
   • Tap the Play Store icon, usually a multicoloured triangle.
2. Tap your profile icon in the top right corner.
   • This is typically a small circle with your initial or profile picture.
3. Navigate to Payments & subscriptions, then select Subscriptions.
   • You'll see a list of all your active subscriptions managed through Google Play.
4. Select Hum from the list.
   • Tap directly on Hum to open its subscription details.
5. Tap Cancel subscription and follow the on-screen prompts.
   • Google Play may offer you incentives to keep the subscription; you can dismiss these and proceed with cancellation.
   • Confirm your cancellation when prompted.
6. Save a screenshot showing Hum is no longer listed as an active subscription.
   • This confirms your cancellation to Google Play and protects you against unexpected charges.

If you subscribed directly through the hum app or website

If you purchased your Hum subscription directly via the Hum website or an in-app payment method (not through Google Play or Apple), follow these steps:

1. Open the Hum app and navigate to your account settings or subscription management section.
   • Look for a Profile, Settings, or My Subscription tab.
2. Select the option to manage, modify, or cancel your subscription.
   • This is usually clearly labelled in the account menu.
3. If no self-serve cancellation option exists, contact Hum support directly with your account email and subscription details.
   • Provide your order or transaction ID if available.
   • Request written confirmation of your cancellation via email.

Pro tip: Keep all your cancellation confirmations (screenshots, emails, transaction IDs) in a folder on your phone or computer. If Hum or the platform charges you again after you've cancelled, this evidence will help you dispute the charge quickly.

What happens after you cancel hum

Cancellation can feel final, but your access and data have specific rules you should understand before you lose your information.

Your access after cancellation

When you cancel Hum, your access to premium content continues until the end of your current billing period. If you cancelled mid-cycle on a monthly plan (₹499), you'll retain premium features until that billing date passes. You will not be charged again after your current period ends. Access then reverts to free tier features (if available) or the app becomes unusable until you resubscribe.

Your account and saved data

Hum typically retains your account, progress, and preferences after you cancel, so you can resume your subscription anytime without losing your history. However, data retention policies vary, and extended inactivity may trigger automatic deletion. If you have saved meditation sessions, personal affirmations, or progress notes you want to keep, export or screenshot them before requesting account deletion. If Hum doesn't offer an export option, contact support and ask for a manual data export.

Will you receive a refund after cancelling hum

Refunds for app subscriptions in India depend on the platform you used and whether your case qualifies under platform policy or Indian consumer protection law.

How refunds are handled

Refunds for Hum subscriptions are processed by the platform you purchased through, either Apple App Store or Google Play Store. Partial-period refunds (cancelling mid-cycle and expecting money back) are not automatic and depend entirely on platform discretion and merchant policy. Full refunds within 7 to 14 days of purchase are sometimes available if you request them promptly through your platform's refund request tool.

When you might qualify for a refund

• You were charged in error or duplicate times for the same subscription.
• You cancelled within 7 days of purchase and the platform's refund window hasn't closed.
• Hum failed to deliver the service as described, such as the app repeatedly crashing or core features being unavailable.
• You did not authorize the charge, or the charge was made fraudulently.
• Your payment method was used without consent.

How to request a refund

1. Gather your evidence: receipts, screenshots of the charge, and documentation of the issue (crash logs, screenshots showing missing features, or proof of duplicate billing).
   • Store this information in an easily accessible folder.
2. Request a refund directly through your app platform.
   • On Apple App Store: go to Settings > [Your Name] > iTunes & App Store > View Apple ID > Purchase History, find Hum, tap the three dots, and select Report a Problem.
   • On Google Play: go to Play Store > Profile > Payments & subscriptions > Subscriptions > Hum > scroll down and tap Contact support.
3. Provide a clear, factual explanation of why you deserve a refund: "I was charged twice on [date]" or "The app was non-functional from [date] to [date]."
   • Attach screenshots or transaction evidence.
   • Request a refund by a specific date (usually 7 days from the charge).
4. Wait for the platform's response, typically within 5 to 10 business days.
   • If approved, the refund will be credited to your original payment method.
   • If denied, you can escalate the claim using consumer protection procedures (see "Your consumer rights in India" below).

Warning: Refunds are not guaranteed for subscription services simply because you've changed your mind. You must provide evidence of an error, non-delivery, or breach of the service terms to qualify.

Your consumer rights in india

Indian consumer law gives you specific protections when you purchase digital services like Hum, and you have remedies if the company refuses to cooperate.

What consumer law covers

The Consumer Protection Act, 2019, and the Information Technology Rules, 2021, protect you against unfair billing, defective services, and misleading claims about digital apps. You have the right to clear, honest terms of service, accurate billing descriptions, and remedy when Hum or the platform fails to deliver what you paid for.

How to enforce your rights if hum won't cooperate

1. Contact Hum support with written evidence of your complaint (email, not chat if possible).
   • State the issue clearly: "I was charged ₹499 on [date] and cancelled on [date], but you charged me again on [date]."
   • Request a written response within 10 days.
2. Contact the app platform (Apple or Google) through their official support channels with the same evidence.
   • Most platform disputes are resolved within 10 to 14 business days.
3. If both Hum and the platform reject your complaint, file a formal complaint with the Consumer Disputes Redressal Commission (CDRC) in your district or state.
   • You can file online at the NCDRC website (National Consumer Disputes Redressal Commission) for complaints exceeding ₹1 lakh.
   • For smaller claims, approach your district CDRC (most claims under ₹1 lakh go here).
   • File within 2 years of the charge date.

Stopee empowers consumers to know their rights and use them effectively. If Hum or the platform is avoiding your refund or charging you after cancellation, you are not powerless-Indian law is on your side.

Common mistakes when cancelling hum

Cancellation feels straightforward until you realize you took the wrong step, forgot to screenshot your confirmation, or discovered hidden charges weeks later. You're not alone in this frustration.

Mistakes that cost you money

• Cancelling inside the Hum app instead of through your platform. The Hum app has no cancellation function; you must cancel through Apple Settings or Google Play. Thinking you've cancelled when you haven't will result in continued charges. Always verify your subscription status in your platform settings 24 hours after you believe you've cancelled.
• Forgetting to screenshot your cancellation confirmation. Without proof, you have no evidence if Hum charges you again. Take a screenshot immediately after you cancel and save it with the date in the filename (e.g., "Hum_Cancelled_2026_02_14.jpg").
• Not checking your billing history after cancellation. Even after you cancel, monitor your bank or card statements for the next 30 days. If you spot a Hum charge, report it to your bank and the platform immediately.
• Cancelling on the wrong date. If you're on an annual plan (₹4,999), cancelling mid-year forfeits your remaining 6+ months of access. Calculate your cost per month before cancelling; annual plans are only worth it if you use the app consistently.
• Losing your account password before cancelling. If you subscribe directly through Hum's website and lose your login credentials, you won't be able to self-serve cancel. Reset your password immediately or contact Hum support with proof of identity.

Mistakes in claiming refunds

• Not providing evidence when requesting a refund. Platform support teams review hundreds of refund requests daily. If you say "I didn't use the app," they'll deny your claim. Instead, say: "I was charged ₹499 on [exact date], attempted to use the app on [date], but it crashed every time I opened it, as shown in these screenshots. I cancelled on [date]." Specificity wins refunds.
• Waiting too long to request a refund. Platforms favour refund requests filed within 7 days of purchase. After 14 days, refunds are rare. If you realize Hum isn't for you, request a refund immediately.
• Not escalating to the consumer authority. If Apple or Google denies your refund unfairly, your bank or the CDRC can override their decision. Don't accept the first "no" as final.

Cancellation checklist for hum

Use this checklist to ensure you cancel cleanly and protect yourself from surprise charges.

When you should cancel hum versus keeping it

Here's how to decide whether cancellation is the right choice for your wellness and budget.

Cancel hum if

• The app crashes repeatedly and support can't resolve the issue within 7 days.
• You've used fewer than 4 sessions in 30 days and don't foresee increased usage.
• A similar app (Headspace, Calm, or Insight Timer) better matches your needs and you can't afford both.
• The ₹499 monthly or ₹4,999 annual cost no longer fits your budget.
• You've completed your mental-health goals or reached a stable point where daily meditation feels optional.
• The app's features don't address your specific needs (e.g., you want sleep sounds, but Hum focuses on CBT).

Keep hum if

• You use at least one session per week and feel a measurable improvement in your mood or anxiety levels.
• You're on the annual plan and haven't yet reached the halfway point in your 12-month cycle (you'd regret losing ₹2,500+ of unused service).
• Hum offers specific CBT/DBT features that your previous apps lacked, and those features are working for you.
• You have the budget cushion and view the ₹499/month as worth the consistent mental-health support.
• You're considering restarting therapy or counselling and Hum bridges the gap between sessions in a cost-effective way.

How stopee helps you cancel with confidence

Cancelling a wellness subscription shouldn't require you to navigate confusing platforms, lose track of proof, or worry about unexpected charges. Stopee has helped thousands of consumers cancel Hum and dozens of other app subscriptions by providing clear, step-by-step guidance and reminding you that your consumer rights protect you even when companies make cancellation deliberately obscure. We document every platform's cancellation process, flag common traps, and connect you with your legal remedies if a company refuses to cooperate. Visit Stopee at stopee.com to explore cancellation guides for other services, track your active subscriptions, and find templates for disputing unwanted charges. Stopee is your consumer advocate in every subscription you cancel.

Questions about cancelling hum in india

Contact the platform where you subscribe for immediate support:

• Apple App Store: settings.apple.com or Settings > Your Name > iTunes & App Store > Ask a Question.
• Google Play Store: support.google.com/googleplay or the Help & Feedback option in the Play Store app.
• Hum support: Look for a contact or support email within the Hum app's Settings or account menu.
• Consumer Disputes Redressal Commission (CDRC): ncdrc.gov.in for disputes under consumer law.

If you've cancelled Hum and want to explore other wellness apps or need guidance cancelling another subscription, Stopee remains your trusted resource.