Manage Marco Polo

How to cancel marco polo subscription in india and reclaim your money

Understanding marco polo and why you might want to cancel

Marco Polo is a video messaging app that lets you send and receive asynchronous video messages with friends and family. You can use it free, or upgrade to Marco Polo Plus for premium features like speed control, background listening, custom emojis, and storage add-ons. The app works across iOS, Android, and web platforms, making it easy to stay connected on your own schedule.

But subscriptions that made sense six months ago don't always feel right today. You might have switched to a different messaging app, found the Plus features weren't worth the cost, or simply need to cut expenses. Whatever your reason, Stopee is here to help you cancel Marco Polo with confidence and clarity.

When cancellation makes sense

Cancel Marco Polo Plus if you're not using premium features regularly, if you've moved to another platform where your friends are already active, or if the monthly or annual charge no longer fits your budget. Cancelling doesn't delete your account or message history, so you can reactivate Plus later if you change your mind.

What you'll keep after cancellation

Your account, message history, and contacts remain even after you cancel the subscription. You simply lose access to paid features when your current billing period ends. This is an important distinction: Stopee wants you to know that cancellation is reversible.

Marco polo pricing in india and what you're paying for

Understanding what you're actually paying helps you decide whether the features justify the cost. Here's the current pricing structure for Marco Polo in India.

Why pricing matters to your cancellation

If you're on the annual plan at ₹3,999, cancelling mid-year might feel wasteful, but Stopee recommends cancelling anyway if you're not using the app. Some of that cost may be recoverable through refunds if you request them within the right timeframe, which we cover in detail below.

How to cancel marco polo on iOS (Apple app store)

If you subscribe through the Apple App Store, follow these steps to cancel Marco Polo Plus and stop future billing.

1. Open the App Store on your iPhone or iPad.
   • Tap the user icon in the top-right corner of the screen.
2. Select Subscriptions from the menu.
   • You'll see a list of all active subscriptions on your Apple ID.
3. Locate and tap Marco Polo in your subscriptions list.
   • If you have multiple subscriptions, scroll to find it.
4. Tap the Cancel Subscription button.
   • Apple will display your cancellation options and confirm the effective date.
5. Confirm your cancellation by following the on-screen prompts.
   • Apple may ask why you're cancelling; this feedback is optional.
6. Verify the cancellation by checking your email for Apple's confirmation.
   • You should receive an email within minutes confirming the cancellation date and your access end date.

Pro tip: Cancel at least 24 hours before your next billing date to avoid being charged for another cycle. Apple processes cancellations immediately, but your access continues until the end of your current billing period.

Warning: Do not delete the Marco Polo app from your phone. Deleting the app does not cancel the subscription; you must cancel through the App Store itself.

How to cancel marco polo on android (Google play store)

Android users subscribe through Google Play, which has a slightly different cancellation process. Follow these steps to stop your Marco Polo Plus renewal.

1. Open the Google Play app on your Android device.
   • Make sure you're signed into the Google account linked to your Marco Polo subscription.
2. Tap the profile icon in the top-right corner.
   • It looks like a circle with your profile photo or initial.
3. Select Payments and subscriptions from the menu.
   • You'll see options for Payments, Subscriptions, and Purchase history.
4. Tap Subscriptions to view your active subscriptions.
   • All apps with active subscriptions will appear here.
5. Find and tap Marco Polo in your subscriptions.
   • Scroll if necessary to locate it in the list.
6. Tap the Cancel subscription button.
   • Google Play will show you the cancellation date and confirm your access end date.
7. Confirm your cancellation and verify via email.
   • Google sends confirmation to your registered email address within minutes.

Pro tip: Google Play offers a 48-hour refund window for most subscriptions. If you cancel within 48 hours of your purchase or renewal, you can request a refund directly through the Play Store. Stopee recommends taking advantage of this window if you change your mind immediately after subscribing.

Warning: If you cancel after the 48-hour window, you forfeit the right to a refund from Google Play, though Marco Polo Support may still help in exceptional cases.

How to cancel marco polo on the web

If you purchased Marco Polo Plus through the Marco Polo website rather than an app store, you'll cancel directly on their site.

1. Go to the Marco Polo website and log into your account.
   • Use the email address and password associated with your subscription.
2. Navigate to Account Settings or My Subscription.
   • Look for a gear icon or menu option in the top-right corner.
3. Find the Subscription or Billing section.
   • This section shows your current plan and renewal date.
4. Click Cancel Subscription or Manage Subscription.
   • The button text may vary, but it will clearly offer cancellation options.
5. Follow the on-screen prompts to confirm your cancellation.
   • Marco Polo may ask for feedback or offer you a discount to stay.
6. Request confirmation and save or screenshot your cancellation notice.
   • Keep this proof for refund requests or dispute resolution.

Pro tip: Web cancellations sometimes take 24-48 hours to process. If your account still shows "active" the next day, contact Marco Polo Support with your cancellation confirmation number to verify the status.

What happens after you cancel marco polo

Cancellation isn't instant loss of access. Understanding the timeline helps you plan better and avoid unnecessary panic.

Your access during the notice period

After you cancel, you retain full access to Marco Polo Plus until the end of your current billing cycle. If you cancel on day 5 of a 30-day cycle, you keep premium features for the remaining 25 days. No access is removed immediately, and no features disappear mid-cycle.

What happens to your account and messages

Cancelling the subscription does not delete your account, messages, photos, or contacts. Your entire message history remains on Marco Polo's servers and in your app. If you reactivate Marco Polo Plus at any point, all your data is still there, exactly as you left it. You can also delete your account entirely from account settings if you want to erase everything, but this is a separate step from cancellation.

How to reactivate if you change your mind

If you decide you want Marco Polo Plus again after cancelling, simply go back to your app store or the Marco Polo website and resubscribe. Your old account and messages reappear immediately. Stopee wants you to know that this flexibility is one of Marco Polo's strengths as a service.

Refunds and how to claim them in india

Refund eligibility depends entirely on which platform you subscribed through and how quickly you request one.

Refunds for apple app store purchases

If you subscribed via the Apple App Store, you must request refunds directly from Apple Support, not from Marco Polo. Apple considers refund requests within approximately 30 days of purchase, but approvals are discretionary. You cannot request a refund through the Marco Polo app itself.

To request an Apple refund, visit appleid.apple.com, go to Purchase history, find the Marco Polo transaction, and select Report a Problem. Explain why you believe you deserve a refund. Apple reviews your request within 5-10 business days.

Refunds for google play subscriptions

Google Play offers the best automatic refund window: you have 48 hours from purchase or renewal to request a refund and receive it automatically. After 48 hours, refunds are no longer automatic, but you can still request one through Google Play Support, and they may approve it at their discretion.

To request a Google Play refund, open the Play Store, tap your profile, select Payments and subscriptions, tap Subscriptions, find Marco Polo, and select Refund. If the refund button is unavailable (greyed out), your 48-hour window has closed. You can still contact Google Play Support in your app settings under Help and feedback.

Refunds directly from marco polo support

Marco Polo Support may assist with refund requests up to 60 days after purchase, but refunds are not guaranteed. Contact their support team through the app or website with your transaction ID, billing date, and reason for the refund request. Response times typically range from 2-7 business days. Stopee recommends including your receipt or transaction confirmation from your app store to strengthen your case.

Your consumer rights in india and relevant protections

India does not have a statutory 14-day withdrawal right for digital subscriptions the way you might for physical goods. However, the Consumer Protection Act, 2019 protects you against unfair or deceptive billing practices.

Key protections under indian consumer law

If Marco Polo charged you without proper consent, continued billing after you cancelled, or misrepresented the features available on the free tier, you have grounds to escalate your complaint. The Central Consumer Protection Authority and your state's Consumer Redressal Commission can investigate and order refunds or compensation if Marco Polo violated your rights.

How to escalate if marco polo won't refund you

If Marco Polo Support or your app store refuses a refund and you believe it's unjust, file a formal complaint with your state Consumer Redressal Commission. You can file online through the National Consumer Disputes Redressal Commission portal at consumercomplaints.nic.in. Include your transaction receipts, proof of cancellation, and correspondence with Marco Polo. Stopee recommends keeping detailed records of every interaction to strengthen your case.

Documentation you should preserve

Save screenshots of your subscription confirmation, billing statements, cancellation confirmation, and any email exchanges with Marco Polo or app store support. Store these in a dedicated folder or cloud backup. If you ever need to dispute a charge, this documentation becomes your strongest evidence.

Common mistakes that cost you money when cancelling

Many people cancel Marco Polo but accidentally stay charged, or miss refund deadlines. We understand how frustrating this feels, which is why Stopee walks you through the traps to avoid.

Mistake 1: deleting the app instead of cancelling the subscription

Removing Marco Polo from your phone does absolutely nothing to stop future charges. Your subscription remains active on the app store's servers. The app is simply gone from your home screen. You'll continue being charged every month or year until you cancel through the actual subscription management screen on Apple, Google Play, or Marco Polo's website.

Mistake 2: cancelling too close to your renewal date

If your renewal date is tomorrow and you cancel today, the charge may still go through because payment processing isn't instant. Always cancel at least 24-48 hours before your renewal date to guarantee you avoid the next charge. Check your receipt or account settings to see your exact renewal date, then count back three days and cancel by that date.

Mistake 3: not requesting a refund within the refund windows

Google Play refunds expire after 48 hours. Apple refunds have a 30-day discretionary window. After these periods close, your money is gone unless you escalate to consumer authorities. Mark your calendar the day you subscribe so you know when these windows close. Stopee recommends setting a phone reminder for day 47 if you're unsure about keeping the subscription.

Mistake 4: using the wrong email address or account

If you subscribed on one Google account but try to cancel through a different Google account, you won't see the subscription. Similarly, if your Apple ID email has changed since purchase, locate the original email address you used and sign in with that. Verify which account holds your Marco Polo subscription before you start cancelling.

Mistake 5: not keeping cancellation proof

Without a screenshot or email confirmation of your cancellation, you have no evidence if Marco Polo continues to charge you. The moment you see your cancellation confirmed, take a screenshot. If a charge appears after cancellation, you'll have proof to show your app store or bank that you did cancel.

A quick checklist before you cancel

Print or bookmark this checklist to ensure you don't miss anything when cancelling Marco Polo.

• Identify which platform you subscribed through: Apple App Store, Google Play, or Marco Polo website.
• Note your exact renewal date from your current billing statement or account settings.
• Check the current refund eligibility window for your platform (48 hours for Google Play, 30 days for Apple, up to 60 days for Marco Polo).
• Have your transaction ID and receipt ready for any refund request.
• Log in with the exact email address and account you used to subscribe.
• Navigate to your subscription settings and confirm you see Marco Polo listed.
• Click Cancel Subscription and follow all on-screen prompts without skipping steps.
• Wait for confirmation email and screenshot it immediately.
• Verify on day 2 that the cancellation took effect and no charges are pending.
• If you're eligible, request a refund within the specified window using your confirmation proof.

When to keep marco polo plus instead

Cancellation isn't always the right answer. If you use these features regularly, Marco Polo Plus might be worth keeping.

If you use three or more of these features weekly, the ₹699 monthly or ₹3,999 annual cost is likely justified. If you're only using one feature occasionally, cancelling makes financial sense.

Conclusion: take control of your subscriptions with stopee

Cancelling Marco Polo in India is straightforward once you know exactly where to click and what to expect. The platform makes it deliberately simple to cancel, which is a positive sign. Your account and messages stay safe even after you cancel. Refunds are possible if you act quickly, especially on Google Play within 48 hours.

The most important action is to cancel before your next renewal date and, if eligible, request a refund immediately. Stopee has helped thousands of consumers cancel unwanted subscriptions, reclaim refunds, and take control of their recurring charges. Whether you're cancelling Marco Polo to save money, switch to a different app, or simply because the features don't match your needs anymore, you now have the exact steps to do it securely and without wasting time.

Document everything, act within the refund windows, and don't hesitate to escalate to consumer authorities if you face resistance. Your money is yours, and you have every right to stop paying for services you don't use.