Manage Pet Circle

How to cancel pet circle and stop auto-delivery charges in india

What pet circle is and why you might want to cancel

Pet Circle is an online pet care platform that sells food, toys, grooming supplies, and health products for your pets across India. The service offers auto-delivery subscriptions so you can schedule repeat orders and even uses in-app coins through the "Peki: Pet Circle" app to let you purchase directly on Apple's India App Store.

You might want to cancel for several reasons: your pet's dietary needs have changed, you've found better pricing elsewhere, auto-delivery charges keep hitting your account when you don't need them, or the service simply no longer fits your budget. Whatever your reason, Stopee is here to walk you through the process step by step so you don't lose money to unwanted charges.

How pet circle works

Pet Circle operates three main services: product sales on their website and app, auto-delivery subscriptions for recurring consumables, and customer support for orders and returns. If you've set up auto-delivery, future charges will continue until you explicitly cancel. Availability and delivery terms vary by region across India, so always check your account settings and order confirmations to understand your exact terms.

Why cancellation matters

Many pet owners find themselves caught in automatic renewal cycles without realizing it. Your card keeps getting charged every month or quarter, and by the time you notice, several unwanted deliveries have arrived. Stopee helps you reclaim control of your subscription and recover refunds for charges you didn't authorize or need.

Your consumer rights under indian law

India's Consumer Protection Act, 2019 protects you when dealing with online services like Pet Circle. You have the right to cancel any subscription service, and the company must process your cancellation within a reasonable timeframe.

What the law says about cancellations and refunds

The Consumer Protection Act guarantees you the right to withdraw from distance contracts (online purchases) within 14 days without penalty, except for goods already delivered and consumed. If Pet Circle charged you for an auto-delivery subscription without clear prior consent, or if you cancelled but were charged again, you have grounds to dispute the charge.

Additionally, if Pet Circle fails to process your cancellation or continues charging after you've cancelled, you can file a complaint with your state's consumer commission. Stopee recommends keeping screenshots of your cancellation confirmation and all billing statements as evidence.

When to escalate your complaint

If Pet Circle ignores your cancellation request or refuses to refund unauthorized charges, you can escalate to your state Consumer Disputes Redressal Commission. Document everything: your cancellation request date, the response (or lack of one), and all unwanted charges. The National Consumer Helpline (1800-11-4000) can also guide you through the complaint process.

Pet circle pricing and in-app coin purchases

Understanding Pet Circle's pricing structure helps you identify exactly what you're paying for and what you can safely cancel.

In-app purchase coin prices in india

What these coins mean for cancellation

Coin purchases are in-app purchases (IAP) handled through Apple, not Pet Circle directly. If you've bought coins and want to cancel, you'll need to manage that subscription through your Apple ID settings, not through Pet Circle. This is crucial because Apple has different refund rules and timelines than Pet Circle itself.

How to cancel pet circle auto-delivery

Cancelling Pet Circle requires different steps depending on where you subscribed: through their website, their mobile app, or through Apple's in-app purchase system. Follow the method that matches your subscription type.

Cancel via pet circle website or mobile app

This is the most straightforward method if you subscribed directly to Pet Circle's auto-delivery service.

1. Open your web browser or mobile app and sign into your Pet Circle account using your email and password.
   • If you've forgotten your password, use the "Forgot password" option and check your email for a reset link.
2. Navigate to your account menu, usually found in the top-right corner or in a hamburger menu (three lines).
   • Look for tabs labeled "My subscriptions," "Auto-delivery," "Orders," or "Account settings."
3. Find the active auto-delivery subscription you want to cancel.
   • Pet Circle displays your subscription frequency (weekly, bi-weekly, monthly) and the next delivery date.
4. Select the subscription and look for "Cancel," "Pause," or "Manage subscription" options.
   • Pause temporarily stops deliveries but keeps your subscription active; Cancel ends it permanently.
5. Choose "Cancel" and follow any confirmation prompts.
   • Pet Circle may ask why you're cancelling; you can skip this or provide feedback.
6. Note your cancellation confirmation number and the date you cancelled.
   • Take a screenshot of the confirmation page as proof for Stopee or for future disputes.
7. Check your email for a cancellation confirmation from Pet Circle within 24 hours.
   • Warning: If you don't receive an email confirmation, contact Pet Circle customer support immediately with your order number.

Cancel in-app coin subscriptions via apple

If you purchased coins through the Apple App Store, you must cancel through Apple, not through Pet Circle.

1. Open the Apple App Store on your iPhone or iPad.
   • On Android devices, use Google Play instead; follow the same general steps.
2. Tap your profile icon in the top-right corner of the App Store.
   • This takes you to your account page.
3. Select "Subscriptions" from the menu.
   • You'll see all active and expired subscriptions tied to your Apple ID.
4. Find "Peki: Pet Circle" or any Pet Circle subscription in the list.
   • If you see "Peki: Pet Circle," this is your coin subscription.
5. Tap the subscription and select "Cancel Subscription" or "Edit."
   • Apple shows you the renewal date and the price you're being charged.
6. Confirm the cancellation when Apple prompts you.
   • Your subscription ends at the end of the current billing period; Apple does not charge you again.
7. Save a screenshot of the cancellation confirmation as proof for your records and for Stopee reference.
   • Pro tip: Apple automatically sends a confirmation email to your registered Apple ID email address within hours.

Cancel subscriptions from third-party payment gateways

If you subscribed through a payment gateway, marketplace, or another platform partner, you'll need to cancel there, not through Pet Circle directly.

1. Identify where you originally purchased the subscription.
   • Check your email receipts; they'll show the company name and a link to manage your subscription.
2. Log into that platform's website or app using your account credentials.
   • Examples include payment gateways, e-commerce marketplaces, or subscription aggregators.
3. Navigate to "My subscriptions," "Billing," or "Account settings."
   • Each platform uses different terminology, but the concept is the same.
4. Find the Pet Circle subscription and select "Cancel" or "Stop renewal."
   • Some platforms let you pause instead of permanently cancelling.
5. Confirm your cancellation and note the confirmation number or date.
   • Take a screenshot for your records.
6. Email the third-party platform requesting written confirmation of your cancellation.
   • Warning: Verbal cancellations are hard to prove; always get written confirmation in writing via email or screenshot.
7. If the platform won't cancel or you're having trouble, contact Pet Circle customer support directly.
   • Provide your order number, the date you requested cancellation, and proof from the third party.

What happens after you cancel pet circle

Cancellation isn't instant; understanding what happens in the days and weeks after you cancel helps you avoid surprise charges and catch problems early.

Your account and future access

Cancelling an auto-delivery subscription does not delete your Pet Circle account. You keep your purchase history, saved addresses, and payment methods so you can reactivate subscriptions or place one-off orders anytime.

If you want to delete your account entirely (not just cancel the subscription), you'll need to contact Pet Circle customer support separately and request account deletion. They may retain some data for legal and tax compliance, but they should remove your personal information from active systems.

Deliveries already in transit

Pet Circle cannot stop deliveries that have already shipped. Once a package leaves their warehouse, it's in the hands of the courier. If an order was scheduled for delivery before you cancelled, you'll still receive it.

When the package arrives, you have two options: refuse delivery (the courier will return it to Pet Circle), or accept it and request a refund immediately. Refusing delivery is cleaner because Pet Circle won't charge you for the return shipping. Keep the courier's refusal receipt as proof.

Checking your status after cancellation

Log back into your Pet Circle account 24 hours after cancelling and verify that the subscription shows as "Cancelled" or "Inactive." If it still shows as "Active," contact customer support immediately. This lag sometimes indicates the cancellation didn't process properly on their end.

Refunds and recovering unwanted charges

Pet Circle's refund policy covers defective items, damage, incorrect shipments, and non-delivery. If you were charged after cancelling, you're eligible for a refund of those unauthorized charges.

Requesting a refund for post-cancellation charges

If Pet Circle charged your card after you cancelled, submit a refund request immediately. Email their customer support with your cancellation confirmation number, the date you cancelled, and screenshots of the unwanted charges on your bank statement. Request the refund in writing so you have proof of your request.

Pet Circle should process refunds within 7 to 21 business days, depending on your bank and payment method. Some banks take longer, especially if you paid via debit card or net banking. Credit card refunds sometimes appear faster because the charge is reversed rather than a new credit being issued.

In-app coin refunds through apple

Coins purchased through Apple are subject to Apple's refund policy, not Pet Circle's. Apple allows refunds for in-app purchases within 14 days of purchase if the purchase was accidental or unauthorized. After 14 days, Apple rarely grants refunds unless the coins were never used or the subscription was fraudulently charged.

Contact Apple Support directly through the App Store, provide your order number, and request a refund. If Apple denies your request, explain that you cancelled the subscription and didn't authorize continued charges. Apple sometimes reverses decisions if you mention your subscription was auto-renewed without clear warning.

Disputing charges with your bank

Pro tip: If Pet Circle refuses to refund post-cancellation charges, you can dispute the charge with your bank or credit card company. File a chargeback or dispute claim through your bank's mobile app or by visiting a branch. Provide your cancellation confirmation, screenshots of the charges, and any correspondence with Pet Circle.

Your bank will investigate and usually side with you if you have proof of cancellation. The bank may freeze Pet Circle's merchant account temporarily if they find a pattern of unauthorized charges.

Common mistakes people make when cancelling pet circle

Cancellation feels frustrating, especially when you've been charged more than once. Here's what usually goes wrong and how to avoid it.

Mistake 1: confusing auto-delivery cancellation with account deletion

You cancel the auto-delivery subscription thinking your account is gone, but your account still exists and you can still be charged if you accidentally re-subscribe. Always verify that the subscription status shows "Cancelled" or "Inactive" in your account settings after you cancel.

Mistake 2: not saving cancellation confirmation

Pet Circle's confirmation page sometimes disappears from your browser history, and the email can be delayed or filtered into spam. Take a screenshot of your cancellation confirmation page immediately after cancelling, and save it to your phone or computer. This is your proof if a dispute arises later.

Mistake 3: assuming pause is the same as cancel

Many people click "Pause" thinking it cancels the subscription. Pausing temporarily stops deliveries but keeps your subscription active and ready to restart. If you want to end the subscription permanently, select "Cancel," not "Pause."

Mistake 4: cancelling only the app subscription, not the website subscription

If you have subscriptions on both Pet Circle's website and their mobile app, they're often linked to the same account but managed separately. You need to cancel both to stop all charges. Check your account on both the website and the app to be sure.

Mistake 5: not checking for third-party subscriptions

If you subscribed through Apple, Google Play, a payment gateway, or a marketplace partner, cancelling directly on Pet Circle's website won't stop charges from those platforms. You must cancel on each platform individually.

Checklist to ensure your pet circle cancellation is complete

Use this checklist to confirm that your cancellation went through and you won't be charged again.

Should you cancel or keep your pet circle subscription?

Before you cancel, consider whether the service actually serves you or whether a simple pause or adjustment might work better.

Reasons to cancel pet circle

Cancel if auto-delivery no longer fits your pet's needs, your budget has tightened, you've found cheaper alternatives, delivery is unreliable in your area, or you simply prefer to buy on demand rather than on a schedule. Cancelling is also the right choice if Pet Circle has charged you for items you never ordered or if you're no longer using the service.

Reasons to keep your pet circle subscription

Keep your subscription if the convenience of auto-delivery saves you time and money, if you have multiple pets and ordering in bulk is practical, or if Pet Circle offers products that competing services don't. The subscription model works well for consumables like pet food, litter, and shampoo that you buy regularly anyway.

If the only problem is the frequency (e.g., you're being delivered too often), pause the subscription or adjust the delivery schedule rather than cancel outright. Most services let you change the delivery interval without losing your subscription.

How stopee helps you cancel safely

Stopee (stopee.com) is built to help Indian consumers navigate subscription cancellations step by step. Whether you're stuck on a cancellation page, being ignored by customer support, or facing unexpected refund denials, Stopee provides real, actionable guidance grounded in your consumer rights.

Our guides walk you through every platform and every payment method so you don't have to guess or get trapped in dark patterns. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and reclaim control of their recurring payments. If you get stuck cancelling Pet Circle, Stopee's step-by-step approach and escalation strategies ensure you get results without frustration.

Contact pet circle to resolve cancellation issues

If you've followed every step above and Pet Circle still won't process your cancellation or refund, contact them directly with your documentation ready.

Pet circle customer support channels

Pet Circle operates multiple physical and digital locations across India. While specific address details vary by region, you can reach their customer support through:

• Email: Use the contact form on their website to send a cancellation request and keep a copy for your records.
• Phone support: Check your order confirmation or account page for the customer service number in your region.
• In-app chat: Open the Pet Circle app and look for the support or help section to message their team directly.
• Physical locations: Pet Circle has offices across major Indian cities; visit stopee.com for regional address details and escalation guidance.

Pro tip: When you contact Pet Circle, always provide your order number, account email, the date you cancelled, and your cancellation confirmation number. A brief, polite message is more likely to get a response than an angry one.

If pet circle still won't cooperate

File a consumer complaint with your state's Consumer Disputes Redressal Commission if Pet Circle ignores your cancellation request or refuses to refund charges made after you cancelled. Include copies of your cancellation confirmation, all correspondence with Pet Circle, and bank statements showing the unwanted charges.

Stopee recommends documenting every interaction and keeping backups of screenshots and emails. The National Consumer Helpline (1800-11-4000) can guide you through the complaint filing process if you're unsure how to proceed.

Cancelling a subscription shouldn't be a battle. With the right steps, clear documentation, and knowledge of your rights under Indian consumer law, you'll cancel Pet Circle quickly and recover any refunds you're owed. Stopee is here to support you at every stage, from the initial cancellation to escalation if needed. Your money, your subscription, your choice.