Manage Probiller

How to cancel probiller subscriptions and reclaim your money in india

What probiller is and why it appears on your card statement

Probiller is a payment processor that handles billing for merchants across the internet. When you subscribe to a service online, the company behind that service often uses Probiller to collect recurring charges from your card.

The problem: you see "Probiller" on your bank statement instead of the merchant's name. This confusion makes it harder to identify which service is charging you, and harder still to cancel it. At Stopee, we know this frustration firsthand - it's one of the most common reasons people reach out for help understanding mysterious charges.

How probiller appears on your statement

Your card statement will likely show "Probiller" or "Aylo Billing" as the descriptor, even though you subscribed to a completely different company. The merchant name remains hidden behind the processor's branding.

This design - intentional or not - creates a barrier to cancellation. You cannot call Probiller and cancel a subscription directly, because Probiller does not own the service you signed up for. The merchant does.

Why you should cancel now

If you no longer use the service, every charge cycle wastes your money. Recurring subscriptions are designed to be "set and forget," but that forgetfulness costs you. Stopee recommends cancelling any subscription you do not actively use within the next 7 days.

Your legal rights as a consumer in india

Indian consumer protection law gives you specific rights when dealing with subscriptions and recurring charges.

The consumer protection act, 2019 and your refund rights

Under the Consumer Protection Act, 2019, you have the right to cancel a subscription and request a refund for unused portions of your paid plan. If the merchant or Probiller refuses to process your cancellation within a reasonable timeframe, you can file a complaint with the National Consumer Disputes Redressal Commission (NCDRC).

The law also protects you against unauthorized or deceptive billing practices. If Probiller or the merchant charged you without your explicit consent, or if they made cancellation unreasonably difficult, this violates your consumer rights.

How to escalate if cancellation fails

If the merchant or Probiller ignores your cancellation request after 7-14 days, escalate to the NCDRC. You can file a complaint online at ncdrc.gov.in without paying a fee if your claim is under ₹1 lakh.

Document everything: screenshots of your cancellation request, bank statements showing charges, and any replies (or lack thereof) from the company. Stopee advises keeping this paper trail for at least 6 months after cancellation.

Methods to cancel probiller subscriptions

You have four primary routes to stop charges: via the merchant directly, via Probiller support, via your app store, or via chargeback. The merchant route is fastest.

Method 1: cancel through the merchant's website or app (fastest route)

This is your first and best option. The merchant controls access to your account, and they process the cancellation on their end - Probiller simply follows their instruction to stop billing.

1. Log in to the website or mobile app of the service you subscribed to (e.g., the streaming platform, software, or course site).
2. Navigate to your account settings. Look for tabs labelled "Account," "Billing," "Subscriptions," "Plans," or "Manage Subscription."
3. Find the active subscription and select "Cancel," "Turn off auto-renewal," "Unsubscribe," or "Delete Plan."
4. Answer any exit survey questions. Many merchants ask why you are leaving; skip these if possible.
5. Confirm cancellation. The merchant should display a confirmation message or send you a confirmation email within 1-2 minutes.
6. Take a screenshot of the confirmation page and save the confirmation email. Forward both to yourself or print them.

Pro tip: If you cannot find the cancellation option after 2 minutes, contact the merchant's support team directly - do not attempt to cancel through Probiller yet.

Method 2: contact probiller support directly

If the merchant does not respond or claims they cannot cancel on their end, you can contact Probiller's billing support team. They can escalate the request to the merchant or process it themselves in some cases.

1. Gather your transaction details: merchant name, transaction ID, the date you were charged, and the last 4 digits of the card used.
2. Visit Probiller's support page or help portal (commonly found at probiller.com or the billing terms linked in your confirmation email).
3. Submit a support ticket or billing inquiry form with the subject line: "Request to cancel recurring subscription and stop all future charges."
4. In your message, include: the merchant name, your transaction ID, and the date of the last charge. Request written confirmation via email once the cancellation is processed.
5. If you receive a response, save it. If you hear nothing within 5 business days, escalate (see Method 4).

Warning: Probiller support is often slow. Do not wait more than 7 days before moving to the next method.

Method 3: cancel through your app store (if applicable)

If you subscribed through Apple App Store, Google Play Store, or another app platform, you must cancel there - not through Probiller or the merchant.

1. For Apple App Store: Open Settings > [Your Name] > Subscriptions > Select the subscription > Tap "Cancel Subscription." Confirm the cancellation.
2. For Google Play Store: Open Google Play app > Menu > Payments and subscriptions > Subscriptions > Select the subscription > Tap "Cancel Subscription." Confirm.
3. Screenshot your cancellation confirmation from the app store.
4. Do not rely on the merchant or Probiller to cancel an app store subscription - only the app store itself can stop these charges.

Method 4: file a chargeback with your bank (last resort)

If all other methods fail, your bank or card issuer can retrieve the money through a chargeback - a forced refund process.

1. Contact your bank or credit card company via their customer service number (on the back of your card).
2. Tell them you want to dispute or reverse a charge from Probiller. Provide the transaction date and amount.
3. State your reason: unauthorized recurring charge, merchant failed to cancel after request, or fraudulent billing.
4. Your bank will open a dispute investigation. Provide them with: screenshots of cancellation requests, confirmation emails, and dates you contacted the merchant or Probiller.
5. The chargeback typically completes within 30-60 days. Your money is refunded to your original card if approved.

Pro tip: Chargeback is powerful but use it only after 7-14 days of failed cancellation attempts. Some merchants may blacklist you for chargebacks.

Probiller pricing and plans in india

Probiller itself does not sell subscriptions to consumers - it is a payment processor. You pay the merchant, not Probiller directly. However, understanding common subscription costs helps you calculate refunds.

For your specific subscription cost, check the merchant's billing page or your bank statement. At Stopee, we recommend calculating the prorated refund you are entitled to: (days remaining / total days in billing cycle) × total monthly charge.

What happens after you cancel

Cancellation is not always instant. Understanding the timeline helps you verify the cancellation worked.

Immediate changes after cancellation

When you cancel, future automatic charges stop. The merchant will no longer send billing instructions to Probiller. However, if you cancelled mid-cycle, you may lose access to the service immediately or retain it until the end of the paid period - this depends entirely on the merchant's policy.

Check your account with the merchant 24 hours after cancellation to confirm your subscription is marked as "cancelled" or "inactive."

Your data and account records

The merchant controls what happens to your account data, not Probiller. Some merchants delete your data immediately upon cancellation; others retain it for 30-90 days. Review the merchant's privacy policy to understand your data retention options.

Request a data export or backup of any personal content before cancellation if you want to preserve it. Stopee recommends doing this within 24 hours of cancellation.

Refunds and when to expect them

If the merchant approves a refund, it returns to your original payment method within 5-10 business days. You may see a "pending" refund in your bank account for 1-3 days before it fully settles.

If you see no refund after 10 business days, follow up with the merchant or Probiller support. Keep your cancellation confirmation and all communications for reference.

Will you receive a refund

Not all cancellations qualify for refunds - it depends on timing, merchant policy, and consumer protection law.

When refunds are guaranteed

Indian consumer protection law entitles you to a refund if you cancel within 14 days of your initial purchase. This is your statutory cooling-off period. If you cancel within 14 days of first being charged, the merchant must refund the full amount.

After 14 days, refunds are at the merchant's discretion. However, if you cancel mid-month, you may request a prorated refund for unused days - calculate this as: (days remaining in billing period / total days) × monthly charge.

When refunds are refused - and what to do

Some merchants claim "no refunds for any reason." This language violates the Consumer Protection Act if you cancelled within 14 days of purchase. Stopee advises pushing back politely but firmly: reference the Act and cite the 14-day cooling-off period.

If the merchant refuses within 14 days:

• Send a formal written request (email is fine) citing the Consumer Protection Act, 2019, Section 4.1 (consumer's right to cancel).
• Give them 7 days to respond. If they refuse, file a complaint with the District Consumer Disputes Redressal Commission (DCDRC) in your district.
• Filing costs ₹0-₹500 depending on your claim amount. You can file online at your state's consumer commission website.

Unauthorized or fraudulent charges

If you were charged without your consent, or if Probiller or the merchant used deceptive practices to hide the recurring charge, you are entitled to a full refund plus compensation for losses.

Report the charge as fraudulent to your bank immediately. Your bank will reverse it and open an investigation.

Common mistakes that delay or prevent cancellation

Cancellation is simple in theory - but small missteps cost you weeks and money. We have seen this happen to thousands of people.

Mistake 1: assuming you cancelled when you only turned off auto-renewal

Some merchants offer "turn off auto-renewal" as a separate option from "cancel subscription." Turning off auto-renewal stops future charges but does not request a refund for the current billing cycle.

Always select "cancel," "unsubscribe," or "delete subscription" - not "pause" or "turn off auto-renewal," unless you plan to reactivate later.

Mistake 2: not requesting written confirmation

If you cancel verbally via phone or chat and do not ask for written confirmation, you have no proof. Three weeks later, when you are charged again, you cannot dispute it without evidence.

Always request a confirmation email. Screenshot it. Save the reference number. Stopee advises keeping these records for 6 months minimum.

Mistake 3: contacting probiller before contacting the merchant

Probiller is the payment processor, not the merchant. When you contact Probiller first, they forward your request to the merchant - adding 3-5 extra days to the process. Cancel directly with the merchant, then escalate to Probiller only if the merchant ignores you.

Mistake 4: giving up after one attempt

If your first cancellation request does not go through, try again. Send a second request with clearer language: "I am requesting immediate cancellation of my subscription effective today. Please confirm via email within 24 hours."

Persistence works. Most merchants respond to a second, firmer request within 48 hours.

Checklist: ensure your probiller cancellation is complete

Use this checklist after cancelling to verify nothing went wrong.

Should you keep or cancel your probiller subscription

Deciding whether to cancel depends on three questions: do you use it, can you afford it, and does it align with your current needs.

Reasons to cancel immediately

Cancel within the next 7 days if any of these apply:

• You have not used the service in the last 30 days.
• You forgot the subscription existed until you saw the charge on your statement.
• You switched to a cheaper or better alternative.
• The merchant increased the price without your consent or notification.
• You are facing financial hardship and every rupee counts.
• The service quality has declined since you subscribed.

Reasons to keep your subscription

Keep paying if:

• You actively use the service at least once per week.
• You value the convenience and the cost is reasonable relative to your income.
• You have tried cancelling before but want to give it one more chance.
• The service is essential for work or education.

How stopee helps you cancel probiller and similar subscriptions

Stopee (stopee.com) is a consumer advocacy platform dedicated to helping people cancel unwanted subscriptions, recover refunds, and protect their rights under Indian consumer law.

If you are stuck cancelling your Probiller subscription, Stopee has helped thousands of consumers like you navigate this exact problem. Our step-by-step guides, templates, and escalation support remove the guesswork.

Stopee provides:

• Ready-to-use cancellation email templates (you copy, personalize, and send).
• Merchant-specific cancellation guides for over 500 services.
• Escalation support: if the merchant or Probiller ignores you, Stopee helps you file a complaint with the NCDRC.
• Refund tracking: Stopee reminds you to follow up if no refund arrives within 10 days.
• Legal templates citing the Consumer Protection Act, 2019 - free to use.

Visit stopee.com today to access cancellation support for your specific merchant. Stopee also offers a subscription audit service: upload three months of bank statements, and Stopee identifies all your recurring charges and helps you cancel the ones you no longer need.

Contact probiller for billing disputes and escalation

If the merchant does not respond, escalate directly to Probiller. Use the addresses and contacts below.

Probiller support contact information

Primary support contact:

Email: support@probiller.com or billingsupport@probiller.com

Phone (US-based, try before 5 PM ET): +1 917 672 8608

Web support portal: probiller.com (look for "Contact Us" or "Support" footer link)

Corporate address (billing and legal correspondence):

Aylo Billing US Corp.
Austin, TX, USA

This is the verified physical address for formal complaints and legal notices. For urgent billing disputes, send a registered letter to this address referencing your transaction ID and request for cancellation.

Filing a consumer complaint if probiller ignores you

If Probiller does not respond within 7 business days, file a formal complaint with the National Consumer Disputes Redressal Commission (NCDRC):

Website: ncdrc.gov.in
Filing fee: Free (for claims under ₹1 lakh)
Time to resolve: 90 days on average

Attach your cancellation request emails, bank statements, and correspondence with Probiller and the merchant. The NCDRC will force Probiller to respond and justify any refusal to cancel.

Final summary: reclaim your money and cancel probiller today

Cancelling a Probiller subscription is straightforward if you follow the right steps. Cancel via the merchant first, save your confirmation, and verify the charge stops within 3-7 days. If the merchant does not respond, escalate to Probiller support. If Probiller ignores you, file a consumer complaint with the NCDRC - you have the law on your side.

You are entitled to a refund within 14 days of purchase under the Consumer Protection Act, 2019. After 14 days, you can request a prorated refund for unused time. Do not accept refusals or delays - escalate.

Stopee (stopee.com) has helped thousands of consumers cancel recurring charges, recover refunds, and protect their wallets from aggressive billing practices. Visit Stopee today to access templates, merchant guides, and escalation support tailored to your situation. Your money is too important to leave with a service you do not use.