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Cancel TrustedHousesitters: The Right Way
How to cancel TrustedHousesitters in india and get your refund
What is TrustedHousesitters and why you might want to cancel
TrustedHousesitters is an online membership platform that connects pet owners with trusted sitters who care for your pets and homes while you travel. Whether you are a pet parent looking for in-home pet care or a sitter seeking sitting opportunities, the service operates on an annual subscription model with optional booking fees for individual sits.
If you have joined TrustedHousesitters but find the service no longer meets your needs, you have every right to cancel. Many members in India decide to cancel because they have found alternative care arrangements, faced hidden costs from booking fees, or simply decided the annual commitment does not suit their lifestyle. At Stopee, we understand that cancellation decisions are personal, and we are here to guide you through every step of the process.
How TrustedHousesitters works
Pet parents post home and pet listings, then review applications from sitters before confirming a sit. Sitters apply for sits, communicate directly with pet parents, and accept confirmed bookings that include both a booking fee and membership requirements. Once you join, you pay an annual membership fee upfront, and future charges renew automatically unless you actively turn off automatic renewal.
Why cancellation matters in india
Under India's Consumer Protection Act, 2019, you have the right to cancel services and seek refunds within a cooling-off period. TrustedHousesitters offers a 14-day cooling-off refund for members who cancel within 14 days of activation or auto-renewal, provided you have not applied for a sit, entered into a booking, or published live home listings during that period. Knowing your consumer rights puts you in control of your subscription.
Your consumer rights under indian law
As a consumer in India, you are protected by the Consumer Protection Act, 2019, which gives you specific rights when dealing with service providers like TrustedHousesitters.
Right to cancel and cooling-off period
The Consumer Protection Act grants you the right to cancel online services within 14 days of purchase or renewal without penalty, as long as you have not used the core service. For TrustedHousesitters, this means you can request a refund if you cancel within 14 days of your membership activation or auto-renewal, provided you have not applied for or confirmed a sit.
Right to escalate complaints
If TrustedHousesitters refuses your refund request or delays responding to your cancellation, you can escalate your complaint to the Central Consumer Protection Authority or your state's Consumer Disputes Redressal Commission. Stopee recommends documenting all communications with TrustedHousesitters, including screenshots of your account, transaction receipts, and any support emails. This evidence becomes invaluable if you need to file a formal complaint.
How to cancel TrustedHousesitters via the website
Cancelling through the TrustedHousesitters website is the most direct method and gives you full control over your account.
Step-by-step website cancellation
- Log into your TrustedHousesitters account using your email and password.
- If you have forgotten your password, click "Forgot password" and follow the email reset link.
- Navigate to your profile by clicking on your name or profile icon in the top right corner.
- Select "Profile" from the dropdown menu.
- Go to "Settings" and then select "Edit Membership".
- This option appears only if you have an active annual membership.
- Look for the option to "Turn off automatic renewal" or "Cancel membership".
- Click this button to disable automatic renewal for your next billing cycle.
- Confirm your cancellation when prompted.
- TrustedHousesitters will ask you to confirm that you want to stop automatic renewal. Complete this confirmation.
- Check for a confirmation email to your registered email address.
- Pro tip: Save this email as proof of your cancellation request. You will need it if you later pursue a refund claim.
What happens after you turn off automatic renewal
Turning off automatic renewal stops future charges but does not immediately delete your account or terminate your current membership. You retain full access to your account until the end of your paid membership period. This means if your membership renews on 15th March, you can continue using TrustedHousesitters until 14th March of the following year, but you will not be charged again after that date.
How to cancel if you subscribed via the apple app store or google play
If you signed up for TrustedHousesitters through your mobile app using Apple or Google billing, you must cancel the subscription through that platform, not through the TrustedHousesitters website.
Cancel through apple app store (iPhone or iPad)
- Open the Apple App Store app on your device.
- Tap the account icon (usually in the bottom right corner).
- Select "Subscriptions" from the menu.
- You will see a list of all your active app subscriptions.
- Find "TrustedHousesitters" in the list and tap on it.
- If you see multiple subscriptions, check the renewal date to ensure you are selecting the correct one.
- Tap "Cancel Subscription" or "Turn Off" depending on your iOS version.
- The app may ask you why you are cancelling - you can skip this question.
- Confirm the cancellation when prompted.
- Warning: Simply deleting the TrustedHousesitters app from your device does NOT cancel your subscription. You must follow these steps in the App Store.
Cancel through google play store (Android)
- Open the Google Play Store app on your Android device.
- Tap the menu icon (three horizontal lines) in the top left corner.
- Select "Manage subscriptions" from the menu.
- This shows all your active app subscriptions.
- Tap on "TrustedHousesitters" to view your subscription details.
- Verify the renewal date and billing amount before proceeding.
- Tap "Cancel subscription" at the bottom of the page.
- You may be offered a discount to keep your subscription - you can reject this offer and continue cancelling.
- Follow the final confirmation prompts to complete the cancellation.
- Pro tip: Take a screenshot of the cancellation confirmation. Google sometimes takes up to 24 hours to process cancellations, so this proof protects you if you are charged again.
Understanding TrustedHousesitters pricing and your commitment
TrustedHousesitters offers only annual membership plans, with no monthly option. Your subscription renews automatically each year unless you actively turn off automatic renewal.
Current membership plans and pricing in india
| Membership type | Annual price (INR) | Best for | Renewal |
|---|---|---|---|
| Pet parent starter | ₹4,999 | First-time pet owners looking for one or two sits per year | Automatic annual |
| Pet parent standard | ₹7,499 | Active pet parents who book multiple sits | Automatic annual |
| Pet parent premium | ₹9,999 | Frequent travellers with premium support and priority sitter access | Automatic annual |
| Sitter membership | ₹2,999 | Pet sitters seeking regular booking opportunities | Automatic annual |
| Booking fee (per sit) | ₹1,500 to ₹3,000 | Charged only when a sit is confirmed | One-time per booking |
Warning: Booking fees are charged separately from your annual membership and are not refunded if you simply cancel your membership. These fees apply only when you have a confirmed sit in progress.
What happens to your account and bookings when you cancel
Cancelling your TrustedHousesitters membership does not automatically cancel any confirmed sitters or bookings you have in progress.
Your account status and access
When you turn off automatic renewal, your account remains active until the end of your paid membership period. You keep full access to message sitters, view confirmed bookings, and upload photos of your home and pets. However, you cannot apply for new sits, post new listings, or make new bookings after your membership expires. Stopee advises you to complete any urgent communication with sitters before your membership ends.
Active bookings and sits
A confirmed sit cannot be cancelled unilaterally by either party without mutual agreement, except in extraordinary circumstances such as illness or family emergency. If you need to cancel a confirmed sit, you must contact the sitter directly and reach a mutual cancellation agreement. TrustedHousesitters states that cancelling confirmed sits without agreement may lead to disciplinary action against your account. However, when a booking is cancelled by mutual agreement, the booking fee is refunded in full to the original payment method.
Will you get a refund when you cancel
Your eligibility for a refund depends on when you cancel, what you have done on the platform, and which plan you are on.
The 14-day cooling-off refund
TrustedHousesitters offers a 14-day cooling-off refund for members who cancel within 14 days of membership activation or auto-renewal. To qualify for this refund, you must meet all of the following conditions:
- You have not applied for any sit during the 14-day period.
- You have not entered into any confirmed booking or sat with a sitter.
- You have not published any live home listings or sitting availability dates during this period.
- You request the refund within the 14-day window.
If you meet all these conditions, contact TrustedHousesitters support immediately and request your cooling-off refund. They typically process this within 5 to 10 business days.
Money-back promise for first-year members
TrustedHousesitters offers additional refund protection for new members through the Money-Back Promise.
- Pet parents: If you are a first-year member on any pet parent plan and you post your first home listing but receive no applications from sitters within 14 days of posting, you are eligible for a full refund of your membership fee. The listing must have been posted at least 14 days before your intended sit date. This promise recognizes that an unattractive listing or poor timing can prevent you from using the service.
- Sitters: If you are a first-year sitter member and you submit at least 5 applications for sits but do not receive a confirmed booking within 14 days of your 5th application, you qualify for a full refund of your sitter membership fee. This promise acknowledges that some sitters may struggle to find bookings due to market conditions or competition.
- Booking fee refunds: Whenever a confirmed booking is cancelled by either party, TrustedHousesitters refunds the booking fee in full, regardless of who initiated the cancellation. You should see this refund within 3 to 5 business days.
Refunds for app store subscriptions
If you subscribed through the Apple App Store or Google Play Store, your refund is handled by that platform, not by TrustedHousesitters. Apple and Google have their own refund policies, which may differ from TrustedHousesitters' cooling-off period. Pro tip: If you subscribed via an app store and want a refund, contact Apple or Google first. They sometimes grant refunds even after the 14-day window if you can demonstrate that you did not use the service.
Common mistakes to avoid when cancelling TrustedHousesitters
Cancellation can feel stressful, especially if you are unsure whether you will lose access to important features or face unexpected charges. Here are the traps that catch most people.
Deleting the app without cancelling the subscription
The most common mistake is uninstalling the TrustedHousesitters app from your phone, believing this will cancel your subscription. It will not. Deleting the app simply removes it from your device while your subscription continues to renew and charge your payment method every year. You must explicitly cancel the subscription through the Apple App Store or Google Play Store, as outlined in the section above.
Cancelling membership instead of turning off automatic renewal
Some members confuse "cancelling membership" (which may involve additional steps or penalties) with "turning off automatic renewal" (which simply stops future charges). Always look for the option to "turn off automatic renewal" rather than fully cancel or delete your account, unless you are certain you want permanent deletion.
Not requesting a refund during the 14-day window
Simply turning off automatic renewal does not automatically trigger a cooling-off refund. You must actively request the refund from TrustedHousesitters support within 14 days of your membership activation or renewal date. If you miss this window, your membership fee becomes non-refundable, even if you never used the platform.
Overlooking active bookings when you cancel
Cancelling your membership does not cancel any confirmed sits you have scheduled. If you have a sit coming up next month and you cancel now, you will lose access to messaging the sitter or updating sit details once your membership expires. Always complete or properly cancel any active bookings before your membership ends.
Not saving proof of cancellation
If you do not save confirmation emails or screenshots of your cancellation request, you have no evidence if a dispute arises later. Pro tip: Forward the cancellation confirmation email to yourself or save it to a separate folder. If TrustedHousesitters charges you again after cancellation, this proof is essential for disputing the charge with your bank or credit card company.
Your cancellation checklist
Use this checklist to ensure you cancel correctly and protect yourself from future charges.
| Task | Status | Notes |
|---|---|---|
| Note your membership renewal date | ☐ | Check your last receipt or account settings to know when your next charge is due |
| Complete or cancel active bookings | ☐ | Reach agreement with sitters on any scheduled sits before your membership expires |
| Log into your TrustedHousesitters account | ☐ | Use your email and password; reset if needed |
| Turn off automatic renewal | ☐ | Profile → Settings → Edit Membership → Turn off automatic renewal |
| Request 14-day cooling-off refund (if eligible) | ☐ | Contact support within 14 days of activation or renewal if you have not used the service |
| Save confirmation email | ☐ | Take screenshots and forward the cancellation confirmation to yourself for future reference |
After your TrustedHousesitters membership expires
Letting go of a service you once relied on can feel uncertain, but you have taken the right step by cancelling. Here is what to expect after your membership officially ends.
Access and account visibility
Once your membership expires, you lose the ability to apply for new sits, post new home listings, or make new bookings. However, you can still log into your account to view your booking history and message previous sitters if you saved their contact details. Your account profile becomes invisible to other members, so sitters will not see your availability or home listings.
Re-joining TrustedHousesitters
If you later decide you want to use TrustedHousesitters again, you can rejoin by paying the current membership fee. Your old account may be reactivated, or you may need to create a new one depending on how long it has been since you cancelled. When you rejoin, you may be eligible for the Money-Back Promise again if you are treated as a "new" member by the system.
Disputing charges if they continue
If TrustedHousesitters charges you after you have turned off automatic renewal, do not panic. Contact your bank or credit card company immediately and report the unauthorized charge. Provide them with screenshots of your cancellation confirmation, your payment history, and any support emails from TrustedHousesitters. Your bank can reverse the charge and dispute it on your behalf. Stopee has helped thousands of consumers recover unauthorized charges by taking swift action and documenting everything.
Getting help with your TrustedHousesitters cancellation
If TrustedHousesitters does not respond to your cancellation request within 7 days, or if they refuse to process your cancellation or refund without valid reason, you have consumer protection options.
Contact TrustedHousesitters support
Before escalating, try contacting TrustedHousesitters support through their official channels. Visit their help center or look for a "Contact us" option in your account settings. Describe your situation clearly, provide your account email, and state the date you requested cancellation.
Escalate to consumer authorities in india
If TrustedHousesitters fails to resolve your issue, you can file a complaint with:
- Central Consumer Protection Authority (CCPA) for disputes exceeding ₹1 crore or national significance.
- Your state Consumer Disputes Redressal Commission for disputes in your jurisdiction. Most states handle online service cancellation disputes with strong consumer protection.
- Your bank or payment processor for unauthorized charges. File a chargeback if TrustedHousesitters continues billing after you have cancelled.
Always file complaints with screenshots, transaction records, and email confirmations as evidence.
Why you can trust stopee for cancellation guidance
Stopee is a dedicated consumer advocacy platform that specializes in helping people like you cancel unwanted subscriptions and recover refunds. We understand the frustration of automatic renewals, hidden fees, and unresponsive customer service. That is why we provide step-by-step cancellation guides for hundreds of services across India and beyond. When you follow Stopee's guidance, you are using the same process that has helped thousands of consumers cancel TrustedHousesitters confidently and recover refunds they deserve. Visit Stopee at stopee.com to explore cancellation guides for other services and learn more about your consumer rights.
Key takeaways for cancelling TrustedHousesitters
Cancelling TrustedHousesitters is straightforward when you know the right steps. Turn off automatic renewal through your account settings or app store to stop future charges. Request a 14-day cooling-off refund if you have not used the platform. Save all confirmation emails as proof. Complete any active bookings before your membership expires. If the company refuses to help, escalate to your state Consumer Disputes Redressal Commission or your bank. Stopee is here to empower you to cancel on your terms, recover what is rightfully yours, and move forward with confidence.