Manage Zero

How to cancel zero and understand your subscription rights in india

What zero is and why you might want to cancel

Zero is a subscription-based wellness platform that powers fasting and calorie-tracking applications. You can sign up for free trial periods and then move into paid subscription tiers, each with different features and price points. The service operates under specific terms and conditions that outline exactly when and how you can cancel, what refunds you're entitled to, and what happens to your account after you leave.

Whether you've completed your health goals, found a competitor you prefer, or simply want to reduce subscriptions, understanding your cancellation options puts you in control. At Stopee, we believe every consumer deserves clarity on how to exit a service without hidden charges or frustrating delays.

Who manages zero

Zero subscriptions are managed by the service provider through their Terms and Conditions. The provider handles billing, customer support, and refund requests. If you need to escalate a dispute, Stopee can guide you toward consumer protection authorities in India who oversee digital services and subscription practices.

Why cancellation timing matters

Zero offers a crucial 7-day cooling-off period after you enter a paid subscription contract. This statutory window is your strongest position to request a full refund with minimal friction. After that period closes, your refund options narrow significantly, though consumer protection laws still protect you in certain circumstances.

Your consumer rights under indian law

India's Consumer Protection Act, 2019 guarantees your right to cancel digital subscriptions and demand refunds under specific conditions. Understanding these rights before you cancel strengthens your position if a dispute arises.

The statutory cooling-off period explained

The Consumer Protection Act mandates that you have 7 days to cancel any subscription contract and receive a full refund after you enter the agreement. This period applies regardless of what Zero's Terms and Conditions say, provided the terms don't impose additional restrictions that comply with the law. You don't need to provide a reason; the law grants this right automatically.

To exercise this right, you must contact Zero within 7 days of your subscription starting. Stopee recommends doing this via email and phone simultaneously so you have documented proof of your cancellation request.

Your rights after the cooling-off period

Once the 7-day window closes, you can still cancel, but refunds become discretionary unless the service failed to deliver or violated your rights. The Central Consumer Protection Authority (CCPA) and your state's consumer commission can intervene if Zero refuses a legitimate refund claim or continues charging you after a valid cancellation.

Keep all payment records, emails, and cancellation confirmations. These documents become critical evidence if you need to file a consumer complaint.

Cancellation methods available to you

Zero provides multiple channels to cancel your account, and Stopee advises using the method that generates the clearest proof of your request. Each option has strengths depending on your situation.

Cancel via email

Email is the preferred cancellation method because it creates a documented trail. Send your request to zero@indian0.com with your full name, account email, and subscription details. Keep the receipt and response from Zero confirming your cancellation.

Cancel by phone

You can speak directly to a support agent by calling 011-140524070. Customer service hours are Monday to Saturday, 10 am to 6 pm IST. Ask for a confirmation number and the representative's name so you have details to reference later.

Cancel in-app during the free trial

If you're still within your free trial period, Zero allows you to deactivate your account directly inside the app by selecting "De-Activate My Account." This option terminates your trial immediately and ensures no charges begin.

Step-by-step cancellation process

Follow these instructions in sequence to cancel your Zero subscription cleanly and avoid accidental renewals.

If you're within the 14-day free trial

1. Open the Zero app and log into your account using your credentials.
   • Ensure you're logged into the account you want to cancel, not a different profile.
2. Navigate to account settings or profile menu (exact location varies by app version).
   • Look for options labelled "Account", "Settings", or your profile picture.
3. Select "De-Activate My Account" or "Cancel Trial".
   • The app may ask you why you're leaving; this is optional feedback.
4. Confirm your cancellation when prompted.
   • Your trial ends immediately and you regain access to the free version only.
5. Take a screenshot of the confirmation screen for your records.
   • This serves as proof that you cancelled during the trial period.

Pro tip: Cancel at least 2 days before your 14-day trial ends so that if the app-based cancellation fails, you have time to email or call as backup.

If you're in the 7-day cooling-off period after paid subscription starts

1. Email zero@indian0.com immediately with the subject "Subscription Cancellation Request - Cooling-Off Period".
   • Include your full name, registered email address, and subscription start date.
   • State clearly that you're exercising your statutory 7-day cooling-off right under the Consumer Protection Act, 2019.
2. In the same email, request a full refund to your original payment method.
   • Specify the exact amount and transaction ID if you have it.
3. Call 011-140524070 on the same day to verbally confirm your cancellation request.
   • Ask for the support agent's name and a reference number.
   • Mention in the call that you've already sent an email so the team expects it.
4. Wait for a confirmation email from Zero within 2-3 business days.
   • The email should confirm cancellation and refund status.
5. Monitor your bank account or payment app for the refund within 5-7 business days.
   • If no refund appears, follow up immediately with Zero.

Warning: Do not delay if you're inside the cooling-off period. The 7-day clock starts from your subscription activation date, not from the date you were charged. Once it expires, your refund leverage weakens dramatically.

If you're cancelling after the cooling-off period

1. Email zero@indian0.com with your cancellation request and account details.
   • Be polite but clear: state that you want to cancel your subscription effective immediately.
2. Request confirmation that your subscription will not renew on the next billing date.
   • Ask Zero to confirm the exact date your access will end.
3. Call 011-140524070 to reinforce your cancellation and ask whether any partial refund is available.
   • Some providers offer prorated refunds for unused days if you ask.
4. Keep copies of all correspondence.
   • You may need these if a dispute arises or if Zero continues charging you.
5. Check your subscription status in the app 24 hours later to confirm it shows as "Cancelled" or "Inactive".
   • If it still shows active, contact Zero again.

Pro tip: If Zero refuses to cancel or claims there's a non-refundable lock-in period, escalate to Stopee's guidance on consumer complaint filing. India's consumer commissions take a dim view of oppressive subscription terms.

Zero pricing and plan details

Below is a breakdown of Zero's current subscription tiers so you understand exactly what you're paying for and which plan might suit your budget.

Stopee notes that Zero does not always disclose billing periods transparently. If you're unsure whether you're on a weekly, monthly, or annual plan, contact customer support to clarify before you cancel so you know when charges will stop.

What happens after you cancel

Cancellation is only the beginning; understanding what comes next protects you from surprise charges and ensures your account closure is clean.

Immediate access changes

Once Zero processes your cancellation, your access to premium features typically ends on the effective cancellation date or at the end of your current billing period, whichever Zero's terms specify. Log back into the app to verify that premium features are locked and you've reverted to the free version.

If you paid for a full month and cancelled mid-cycle, Zero may allow you to use the service until your paid period ends. Check your confirmation email or the app settings to see the exact cutoff date.

Preventing accidental renewals

Even after cancellation, always verify that your subscription status shows "Cancelled" or "Inactive" in the app. Check your email for any communications from Zero confirming the cancellation. Watch your bank statements or payment app for the next 1-2 billing cycles to ensure no further charges appear.

Warning: If charges continue after you've cancelled, contact your bank or payment provider immediately to dispute the transaction. Also escalate to Zero's customer service with evidence of your cancellation request. Stopee recommends filing a formal complaint with your bank's dispute resolution team within 90 days of the unwanted charge.

Retrieving your data

Before you cancel, consider downloading any personal data you want to keep (health logs, fasting records, meal history). Once your account is deactivated, this information may not be recoverable. Check Zero's privacy policy for data retention and download options.

Refund eligibility and timeline

Your refund options depend entirely on when you cancel and whether you comply with Zero's stated process. Stopee breaks down your scenarios below so you know exactly what to expect.

Full refund during the 7-day cooling-off period

If you cancel your paid subscription within 7 days of activation, you are entitled to a full refund of the subscription fee by law. You must request this refund by emailing zero@indian0.com or calling 011-140524070 before the 7-day window closes. Zero is required to process the refund within 10 business days of your request.

The refund will be credited back to your original payment method. If you paid via credit card, debit card, or wallet, the amount appears as a credit or reversal on that account.

No refund after the cooling-off period unless grounds exist

Once 7 days have passed, Zero's policy states that refunds are not available except as required by law. However, if the service failed to deliver, was not fit for purpose, or if Zero continued charging you after a valid cancellation request, you retain consumer rights to dispute the charge.

In these cases, file a complaint with your bank's chargeback/dispute team and contact India's Central Consumer Protection Authority or your state consumer commission for formal resolution.

Refund timeline

• Email request sent: Allow Zero 2-3 business days to acknowledge receipt.
• Refund processing: Allow 5-10 business days from Zero's approval for the money to appear in your account.
• Bank processing: Your bank may take an additional 2-3 business days to post the credit.
• Total: Plan for 10-16 business days from the date you email your cancellation request.

Pro tip: If no refund appears within 14 days, send a follow-up email to zero@indian0.com and request proof of the refund processing. Include your original request email and transaction ID so they can investigate quickly.

Common cancellation mistakes to avoid

Many users cancel incorrectly and forfeit refunds or face continued charges. Stopee has seen these pitfalls repeatedly, and catching them early protects your money.

Mistake 1: cancelling only in the app without confirming with support

The in-app "De-Activate" button may deactivate your trial but does not always cancel a paid subscription. You must separately email or call customer support to confirm that your paid subscription is cancelled. Otherwise, renewals may continue silently.

Mistake 2: missing the 7-day cooling-off deadline

The 7-day clock starts from your subscription activation date, not from when you received the first charge. If you wait until day 9 to cancel, you've lost your statutory refund right. Mark your calendar on the first day you're charged and set a reminder for day 5 so you don't slip past the window.

Mistake 3: not keeping cancellation confirmation

If Zero loses your email or the support agent doesn't document your call, you have no proof you requested cancellation. Always save the confirmation email and take screenshots of any in-app cancellation messages. If you called, email a follow-up note: "Confirming that on [date] at [time] I called 011-140524070 to cancel my subscription. The agent's name was [name]."

Mistake 4: ignoring post-cancellation charges

After you cancel, watch your bank statements for the next two billing cycles. If Zero charges you again, act within 90 days to dispute the transaction with your bank. Waiting longer reduces your chargeback chances.

Stopee's cancellation checklist for zero

Use this checklist to ensure you complete every step correctly and protect yourself from unexpected charges or disputes.

• Confirm today's date and count forward 7 days to identify your cooling-off deadline.
• Log into your Zero account and note your subscription plan name and activation date.
• Gather your payment method details and transaction ID from your bank or wallet app.
• If you're inside 7 days: compose an email to zero@indian0.com citing the Consumer Protection Act, 2019 cooling-off right.
• Send the email and immediately call 011-140524070 (Monday-Saturday, 10 am-6 pm IST) to verbally confirm.
• Record the support agent's name and any reference number they provide.
• Save the confirmation email from Zero acknowledging your cancellation request.
• Set a phone reminder for 14 days later to verify the refund appeared in your account.
• Check the app 24 hours after cancellation to confirm your subscription shows "Cancelled".
• Monitor your bank statements for the next two billing cycles for any new charges.
• If charges continue, dispute them with your bank and file a consumer complaint via Stopee's guidance.

When to escalate your complaint

If Zero refuses to cancel, ignores your refund request, or continues charging after cancellation, you have formal avenues to pursue resolution. Stopee empowers you to use these channels confidently.

Step 1: contact zero again with formal written notice

Send a registered letter or email marked "Formal Cancellation and Refund Request" to zero@indian0.com. State clearly that you are exercising your consumer rights under the Consumer Protection Act, 2019 and demand cancellation and refund within 7 days. Keep a copy for your records.

Step 2: file a complaint with the central consumer protection authority

If Zero does not respond within 14 days, file an online complaint with the Central Consumer Protection Authority (CCPA) at www.ccpa.gov.in. You can also contact your state consumer commission. These bodies investigate unfair subscription practices and have the power to order refunds and penalties against Zero.

Step 3: dispute the charge with your bank

Contact your bank's customer service and file a chargeback or dispute claim for any unauthorised charges. Provide copies of your cancellation request emails and Zero's confirmation. Your bank has 90 days to investigate and reverse the charge.

Stopee has helped thousands of consumers cancel subscriptions, recover refunds, and hold companies accountable through these exact escalation steps. You're not alone in this process, and formal channels exist specifically to protect you.

Cancellation address and customer support contact

Save these details so you can reach Zero's support team at any time during your cancellation process.

Email: zero@indian0.com

Phone: 011-140524070 (Monday to Saturday, 10 am to 6 pm IST)

Registered address (Zeronet Limited, New Zealand): Legal correspondence may be sent here if escalation becomes necessary, though Stopee recommends exhausting email and phone channels first.

Whether you're leaving Zero because you've achieved your health goals, found a better alternative, or simply want to reduce your subscription load, Stopee believes you deserve a smooth, transparent cancellation experience backed by clear consumer rights. Use the steps and timelines in this guide, keep meticulous records, and don't hesitate to escalate if Zero resists. Your money and your rights matter, and Stopee is here to help you navigate every step of the cancellation process with confidence and clarity.