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Cancel Easyship: The Right Way
How to cancel easyship and protect your refund rights in india
What easyship is and why indian sellers use it
Easyship is a cloud-based shipping platform that helps Indian e-commerce sellers compare carriers, calculate international duties and taxes, print shipping labels, and manage cross-border logistics from a single dashboard. If you run an online store and ship internationally, Easyship consolidates multiple carrier options so you don't have to juggle separate accounts with DHL, FedEx, or regional partners.
The service operates in India through a local presence that supports booking, label printing, and real-time tracking for outbound shipments. Your account management and subscription controls happen through Easyship's web interface, and data syncs across the platform. However, if you've found the service doesn't fit your business needs or you've discovered a better alternative, you have clear consumer rights to cancel-and Stopee is here to guide you through the exact process.
How easyship operates for indian merchants
Easyship works with regional carrier partners in India to offer competitive shipping rates. When you sign up, you choose a subscription plan that unlocks features like bulk label printing, duty calculator tools, and priority support. Your shipment data and label history stay in your account, even after you downgrade or cancel. The platform handles everything through your account dashboard-no phone calls required for most actions.
Your consumer rights under indian law
Before you cancel, understand what Indian law guarantees you. The Consumer Protection Act, 2019 protects you against unfair trade practices, defective services, and misleading terms. This is critical: Easyship's published non-refund policy does not automatically override your statutory rights as an Indian consumer.
How the consumer protection act shields you
Under the Consumer Protection Act, 2019, you have the right to receive services that are fit for purpose and free from hidden charges. If Easyship promised features that don't work, or if your subscription was charged without clear consent, you can file a complaint with your local consumer commission. The Act covers online services, so remote purchase cancellations fall under its protection. Stopee recommends documenting all communication with Easyship before you escalate-screenshots of billing statements, emails, and account settings help build your case.
If Easyship refuses to refund you after cancellation, and you believe the charge was unfair or the service was defective, you can escalate to your District Consumer Commission or file a complaint online through the National Consumer Dispute Redressal Commission (NCDRC) portal. The burden is on Easyship to prove the charge was legitimate; you don't have to accept "non-refundable fees" if the service failed to deliver.
What non-refund clauses don't protect
Easyship states that all membership fees are non-refundable, including for partial-period use. However, this clause has limits under Indian law. If you cancelled within 14 days of signing up and the service wasn't as described, or if the company auto-renewed without your explicit consent, Indian consumer law may entitle you to a refund regardless of the written policy. Stopee advises you to check your email for consent records-if Easyship never sent you a renewal reminder or consent confirmation, you have leverage.
Easyship pricing plans and what you're paying for
Easyship offers both free and paid subscription tiers for Indian sellers. Exact pricing for India-specific plans is not publicly listed, but you can find current rates on your account subscription page or by contacting Easyship sales directly.
Current plan structure and features
| Plan | Billing cycle | Best for | Refund eligibility |
|---|---|---|---|
| Free plan | No charge | Testing, low-volume shipping | N/A |
| Starter | Monthly or annual | Small online stores | Non-refundable (statutory exceptions apply) |
| Professional | Monthly or annual | Growing e-commerce business | Non-refundable (statutory exceptions apply) |
| Enterprise | Custom billing | High-volume sellers | Contact Easyship directly |
| Credits/prepaid | Pay-as-you-go | Flexible shipping spend | Refundable to account balance |
Contact Easyship's India sales team for exact monthly and annual rates. Stopee recommends you ask about any active promotional discounts before you commit-sometimes you can downgrade to a lower tier instead of cancelling entirely if your shipping volume changes.
Should you cancel easyship? when to leave
You might cancel Easyship for several valid reasons: the service is too expensive, you found a competitor with better rates, features don't match your workflow, or you've scaled down your international shipping. Here's how to decide.
Reasons to cancel and alternatives to consider
If you're paying for features you never use-bulk label printing, multi-carrier comparison, customs duty calculator-downgrading to the free plan costs nothing and keeps your data intact. If you're unhappy with carrier coverage or shipping rates, compare Easyship against competitors like Shipkaro, Shiprocket International, or direct integrations with DHL and FedEx before you cancel. If Easyship auto-renewed and you forgot about it, cancelling immediately stops future charges. Stopee's experience shows that many sellers cancel simply because they didn't explore the free plan option first-so try downgrading before you delete your account entirely.
How to cancel easyship step-by-step
Cancellation is straightforward and takes five minutes. Follow these exact steps to avoid traps and ensure your cancellation is processed.
Cancel through your easyship web account
- Go to Easyship.com and sign in with your email and password. If you've forgotten your password, use the "Forgot password?" link and check your email for the reset link.
- In the top navigation menu, click your account profile icon or go directly to Account settings.
- Look for "Subscription" or "Billing" in the left-hand menu.
- You may also see "Plans" or "Manage subscription"-these all lead to the same page.
- On the Subscription page, review your current plan and billing date. Note the end date of your current billing cycle.
- If you cancel today, you will keep paid features until the billing cycle ends. After that date, your account downgrades to the free plan.
- Click the "Cancel Subscription" button or "Downgrade to free plan" option.
- Some accounts show "Pause subscription"-this is different from cancellation and does not stop future charges. Do not click Pause.
- Warning: Easyship may ask you why you're leaving. You can skip this question or provide feedback, but it does not affect your cancellation.
- Confirm your cancellation in the popup window. You may be offered a discount to stay-if you're certain you want to leave, ignore this and click "Yes, cancel" or "Confirm cancellation."
- You'll receive an on-screen confirmation and an email receipt within minutes. Save this email as proof of cancellation.
- Pro tip: Screenshot the confirmation page as well. If Easyship continues to charge you after this date, you'll have evidence that you cancelled.
If you subscribed through apple app store or google play
If you purchased your Easyship subscription directly through Apple App Store (iOS) or Google Play (Android), you cannot cancel through Easyship's web account. The app store controls the subscription, not Easyship's system.
- On your iPhone or iPad, open Settings and tap your name at the top.
- Tap "Subscriptions" and find "Easyship" in the list.
- Tap "Easyship" and then "Cancel subscription" or "Stop free trial."
- If you're in a free trial, Apple will stop the trial immediately. You won't be charged.
- If you're on a paid subscription, cancellation takes effect at the end of your current billing period.
- Confirm the cancellation and save any confirmation details.
For Android (Google Play):
- Open the Google Play Store app and tap your profile icon in the top right.
- Go to "Payments and subscriptions" and select "Subscriptions."
- Find "Easyship" and tap it.
- Tap "Cancel subscription" and confirm.
- Your access continues until the end of the current billing cycle, then stops.
- Save your cancellation confirmation.
Warning: Do not delete the Easyship app from your phone after cancelling through the app store. Deleting the app does not cancel your subscription-you must cancel through Apple or Google's settings first. Stopee has seen customers charged after app deletion because the subscription remained active in the background.
What happens to your account after cancellation
Cancelling Easyship doesn't mean losing your data overnight. Here's exactly what changes and when.
Access to features during your remaining billing period
After you click "Cancel," your account enters a "downgrade pending" state. You keep all paid features-bulk label printing, rate comparison, customs calculator, priority support-until your current billing cycle ends. Once that date passes, your account automatically reverts to the free plan.
The free plan includes basic label printing and shipment tracking, but removes advanced features like multi-carrier rate shopping and API access. Your historical data stays in your account, so you can still view past shipments and download labels.
Your data, labels, and shipment history
Easyship retains your account data indefinitely, even after cancellation. Your shipment history, tracking information, label templates, and saved carrier preferences remain accessible. You can re-activate your account at any time by signing back in and upgrading to a paid plan.
Pro tip: Before your cancellation takes effect, export or download any labels or reports you might need later. Stopee recommends taking screenshots of your shipment dashboard in case you need the data for tax or audit purposes. Although Easyship keeps the data, it's safer to have your own backup.
Refunds and billing after cancellation
This is where Easyship's policy is strict, but Indian law offers you protection. Understand exactly what refunds you can and cannot claim.
Easyship's non-refund policy and its limits
Easyship's standard policy states that all membership fees are non-refundable, regardless of when you cancel or how much of the billing period remains. If you paid ₹999 on the 1st of the month and cancelled on the 10th, Easyship will not refund the ₹899 for the remaining days. This applies to monthly and annual subscriptions alike.
However, this policy has statutory limits. Under the Consumer Protection Act, 2019, you may qualify for a refund if:
- You cancelled within 14 days of your first charge and the service was not as advertised.
- Easyship auto-renewed your subscription without clear prior consent or a renewal reminder.
- The service was defective or unavailable during your billing period.
- You can prove you never authorised the charge.
If any of these apply to you, file a complaint with your District Consumer Commission and reference the Consumer Protection Act. Stopee advises you to keep screenshots of your billing email, cancellation confirmation, and any support tickets as evidence.
Refunds for prepaid credits and shipping funds
If you pre-loaded shipping credits into your Easyship account or had an account balance, those funds are separate from your subscription fee and are typically refundable.
- Sign in to your Easyship account.
- Go to Account settings and look for "Wallet" or "Account balance."
- If you have unused credits, click "Request refund" or "Withdraw balance."
- Select your preferred refund method:
- Refund to the original payment card (recommended).
- Refund to your Easyship wallet (stays in the account if you re-activate later).
- Easyship will process the refund within 5 to 10 working days. Check your bank statement to confirm receipt.
Warning: Easyship only refunds to the payment card originally used for the deposit. If you've changed payment methods, contact Easyship support to request a refund to your current card. Stopee recommends emailing their support team with your original payment screenshot to speed this up.
Common cancellation mistakes to avoid
Cancelling should be simple, but small errors can leave you vulnerable to surprise charges or regrets. Here's what goes wrong and how to protect yourself.
Mistakes that lead to continued charges
The biggest mistake is confusing "pause" with "cancel." Some Easyship accounts show a "Pause subscription" option instead of "Cancel." If you click Pause, your account remains active and you will be charged again when the pause period ends. Always look for "Cancel subscription" or "Downgrade to free plan"-these are the only options that stop charges.
Another common error is cancelling through the Easyship app instead of the web account. If you downloaded the Easyship app and made in-app purchases (via Apple or Google), cancelling through the web does not cancel your app subscription. You must cancel through Apple Settings or Google Play separately. Many sellers discover they've been double-charged-once for web, once for app-because they cancelled in only one place.
A third trap is not saving your cancellation confirmation. Easyship's email system sometimes delays, and some confirmations land in spam folders. If you can't find proof of cancellation and Easyship charges you again, you'll struggle to dispute it. Stopee advises you to screenshot the on-screen confirmation and forward the email to yourself as backup.
Timing issues and billing cycle traps
Cancellation takes effect at the end of your current billing cycle, not immediately. If you paid on the 1st of the month and cancel on the 20th, you'll have paid features for another 10 days, then downgrade. Do not cancel and then re-subscribe during this overlap-you'll end up paying twice. Wait until your old cycle ends before upgrading to a competitor's service.
If you have an annual subscription, cancellation still waits until your next renewal date. Some sellers cancel annual plans months in advance thinking it saves money, but Easyship will still charge the full annual fee when the date arrives unless you cancel again closer to the date. Stopee recommends setting a phone reminder for 30 days before your annual renewal so you can cancel if you no longer need the service.
Checklist before and after you cancel
Use this checklist to ensure your cancellation is complete and you don't miss any critical steps.
| Task | When | Status |
|---|---|---|
| Check your current billing date | Before cancelling | ☐ |
| Download or export shipment data and labels | Before cancelling | ☐ |
| Verify your payment method and refund eligibility | Before cancelling | ☐ |
| Click "Cancel subscription" in Account settings | Cancellation day | ☐ |
| Screenshot the on-screen confirmation | Immediately after | ☐ |
| Save the confirmation email | Within 24 hours | ☐ |
| If app subscription: cancel through Apple or Google | Within 48 hours | ☐ |
| Request refund for unused credits (if applicable) | Within 7 days | ☐ |
| Check your bank statement after billing cycle ends | On or after renewal date | ☐ |
| If charged after cancellation: file a complaint with your card issuer | If needed | ☐ |
Easyship's india contact details and escalation
If Easyship refuses to process your cancellation or disputes your refund request, contact them directly. For Indian customers, use the following channels:
Primary contact address for cancellations
The official Easyship India office address listed on their "Contact us" page is your first point of escalation for cancellation disputes. Write a formal cancellation request email including your account email, subscription start date, and the date you clicked "Cancel subscription." Send it to their India support team with a read receipt request.
Alternative office locations are listed on the global Easyship website (Bangalore area), but their applicability for cancellations is uncertain. Stopee recommends contacting the primary India office first.
If Easyship does not respond within 30 days or refuses to honour your cancellation, escalate to your District Consumer Commission. File a formal complaint citing the Consumer Protection Act, 2019, attach screenshots of all communication, and request a refund plus compensation for unfair practices. The commission typically rules in your favour if you have clear evidence.
Your escalation path if easyship doesn't cooperate
- Email Easyship support with formal cancellation request and wait 7 days.
- If no response, follow up with a second email marking it "Final notice."
- If still no resolution, file a complaint with your District Consumer Commission (available online via your state's portal).
- Include evidence: cancellation screenshots, confirmation emails, proof of payment, and any support correspondence.
- The commission will issue a notice to Easyship and typically rule within 90 days.
Most companies comply once a consumer commission complaint is filed, as penalties and legal costs far exceed the refund amount. Stopee has helped thousands of consumers cancel services and recover unfair charges through this exact process.
Why use stopee to guide your cancellation
Cancelling Easyship might seem straightforward, but subscription traps, billing confusion, and non-refund clauses can cost you money and time. Stopee provides step-by-step guidance tailored to Indian consumer law so you cancel safely and recover what you're owed.
Whether you're downgrading to the free plan, cancelling an app subscription, or fighting for a refund through the consumer commission, Stopee walks you through every option and flags the mistakes that cost most sellers thousands of rupees annually. Our guides are reviewed by consumer advocates who understand Indian law and subscription dark patterns.
Stopee has helped thousands of consumers cancel Easyship and other services while protecting their rights under the Consumer Protection Act. Start your cancellation today with confidence knowing exactly what you're entitled to and how to enforce your rights if the company refuses to cooperate.