Manage Esalon

How to cancel eSalon and get a refund: your complete guide for india

What is eSalon and why customers cancel

eSalon delivers personalized hair color kits to your door through a subscription model. You answer an online quiz about your hair, and the service creates a custom-blended formula matched to your needs. Shipments arrive on a schedule you set, but many customers find they cancel because the formula doesn't suit their hair type, they've switched stylists, or they simply prefer salon treatments.

Whether you're unhappy with your results or you've decided to try another service, cancelling eSalon in India is straightforward once you know where to go. At Stopee, we've guided thousands of customers through subscription cancellations, and we're here to walk you through every step so you avoid hidden charges and keep your refund rights intact.

How eSalon works in india

You create an account, fill out your hair profile, and choose either a one-time purchase or an AutoShip subscription. Subscriptions are billed automatically on a schedule you decide-usually monthly or every six weeks. Your color kit arrives at your Indian address, and if you don't cancel before the next shipment is prepared, you'll be charged again.

Common reasons to cancel eSalon

You may want to cancel because the formula caused damage, the shade didn't match your skin tone, or you've switched to a different hair care routine. Some customers cancel because they forgot to pause during monsoon season or realized they prefer professional salon coloring. Whatever your reason, you deserve a smooth exit without unexpected charges.

Your consumer rights under indian law

When you cancel a subscription service in India, you're protected by the Consumer Protection Act, 2019, and the Information Technology (Intermediary Guidelines and Digital Ethics Code) Rules, 2021. These laws give you the right to cancel without unreasonable barriers and to pursue refunds for unused products.

Key protections that apply to eSalon cancellations

You have the right to receive clear cancellation instructions and confirmation of your cancellation request. eSalon must honor your cancellation within a reasonable timeframe-typically 24 hours for online requests. If you're charged after cancellation, you can file a complaint with your bank or credit card company and escalate to the Consumer Disputes Redressal Commission if eSalon refuses to refund.

The Consumer Protection Act also covers misleading claims about product quality and refund terms. If eSalon advertises a 30-day satisfaction guarantee, they must honor it without unnecessary conditions. If they refuse, Stopee recommends documenting everything and filing a complaint with the National Consumer Helpline (toll-free: 1800-114-465) or your State Consumer Commission.

What to do if eSalon refuses to refund or cancel

If eSalon ignores your cancellation request or denies a refund for an unused product, escalate immediately. Send a registered letter to their last known address demanding cancellation and a refund within 14 days. If they don't respond, file a complaint with your payment provider (your bank or credit card issuer) and report the issue to the Consumer Disputes Redressal Commission in your state. Stopee has seen companies reverse unfair refusals once a formal complaint is filed.

Methods to cancel eSalon from india

You can cancel eSalon through three main channels: your online account, your mobile app store (if you subscribed through Apple or Google), or by contacting support directly. Each method has its own steps and timing, so choose the one that's fastest for you.

Cancel via the eSalon website or account

Logging into your account and cancelling through the website is the fastest and most direct route. You'll receive an instant confirmation email, which serves as proof if any disputes arise later.

1. Visit the eSalon website and log into your account with your email and password.
2. Go to Account Settings or My Account (usually in the top menu or your profile icon).
3. Select Subscription, Manage Subscription, or AutoShip Settings.
4. Click Cancel Subscription or Pause AutoShip (if you only want to delay, not cancel permanently).
5. Follow any prompts asking why you're cancelling; these are optional, but feedback can help.
6. Confirm your cancellation by clicking the final "Confirm Cancellation" or "Yes, Cancel My Subscription" button.
7. Take a screenshot or save the confirmation page and email that arrives in your inbox within minutes.

Pro tip: Cancel at least 24 hours before your next scheduled shipment date. If your shipment has already been prepared or dispatched by eSalon's warehouse, you may still be charged and will need to refuse delivery or request a return refund.

Cancel via apple app store (iOS)

If you subscribed to eSalon through your Apple ID on an iPhone or iPad, you must cancel the subscription through Apple-not through the eSalon app itself. Apple handles the billing, so eSalon cannot stop charges on their end.

1. Open Settings on your iPhone or iPad.
2. Tap your Apple ID name at the top of Settings.
3. Select Subscriptions.
4. Find and tap eSalon in the list of active subscriptions.
5. Tap Cancel Subscription or Turn Off Free Trial (if applicable).
6. Confirm by tapping Cancel [Subscription Type] or similar final prompt.
7. Your subscription will end at the end of your current billing period, and you'll receive a confirmation from Apple via email.

Warning: Deleting the eSalon app does not cancel your subscription. You must follow these steps inside Apple Settings, or charges will continue.

Cancel via google play store (Android)

If you subscribed through Google Play on an Android phone, cancel through the Play Store app, not the eSalon app. Google handles your recurring payments, and only Google can stop them.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select Payments and subscriptions or Manage subscriptions.
4. Tap Subscriptions or My subscriptions.
5. Find eSalon and tap it.
6. Tap Cancel subscription.
7. Follow the prompts to confirm cancellation and select a reason (optional).
8. You'll receive an email confirmation from Google Play once the cancellation is processed.

Pro tip: Uninstalling the app won't stop Google Play from charging you. Always cancel through the Play Store app itself.

Cancel by contacting eSalon support

If you have trouble cancelling online or prefer written confirmation, contact eSalon's customer service team directly. Email is the best option because it creates a paper trail.

1. Email eSalon support at help@esalon.com with the subject line "Cancel my subscription."
2. Include your full name, email address, account number (if you have it), and the date you want the cancellation to take effect.
3. Request written confirmation of your cancellation within 24 hours.
4. Wait for their response and save the confirmation email in a folder labeled "eSalon Cancellation."

Alternatively, if you have eSalon's phone number for India customer support, call and ask to speak with a representative. Confirm the cancellation date verbally, then follow up with a confirmation email to support@esalon.com repeating what you discussed. This double-layer approach protects you if a charge appears later.

Timeline and what happens after you cancel

Understanding the timeline prevents you from being charged again and helps you act quickly if something goes wrong. Stopee recommends checking your account 48 hours after cancellation to confirm no new shipment is scheduled.

What happens immediately after cancellation

Once you cancel, eSalon should stop preparing future shipments and halt automatic billing. If your shipment hasn't been prepared yet, you won't be charged. If it's already been picked and packed in the warehouse, you may still receive it and be billed-in which case, you can refuse delivery or request a return.

Check your eSalon account 24 hours after cancelling to confirm your subscription shows as "Cancelled" or "Inactive." If it still shows "Active" or lists another shipment date, contact support immediately and ask for clarification.

When you'll stop being charged

Your final charge will appear if a shipment was already in progress at the moment you cancelled. No new charges should appear after your cancellation is processed. If your credit card or bank account shows a charge from eSalon more than 2-3 days after you cancelled, contact your bank first, then escalate to Stopee's resources for dispute support.

Your account and saved data

Cancelling your subscription does not delete your eSalon account. Your profile, hair color history, and saved preferences remain in their system unless you separately request account deletion. If you want to delete all your data, email help@esalon.com and ask for account deletion under your data rights. Keep copies of all cancellation and deletion confirmations for your records.

Refunds and the 30-day satisfaction guarantee

eSalon offers a 30-day satisfaction guarantee, which is separate from your cancellation. You may request either a new formulation or a full refund if you're unhappy with your product within 30 days of purchase.

When you're eligible for a refund

You're eligible for a refund if the product is unused and in its original, sealed condition. You must initiate your refund request within 30 days of the order date. The 30-day window is strict, so act quickly if you know the formula isn't right for you.

Pro tip: If you cancel your subscription but haven't used the last shipment, you can still request a refund under the 30-day guarantee. Don't assume cancelling means you've lost refund rights-these are two separate policies.

How to request a refund

Email help@esalon.com with your order number, the date of purchase, and a clear explanation of why you want a refund (color didn't match, formula caused damage, etc.). Include a photo of the sealed product if possible. eSalon typically responds within 2-3 business days and will send you a prepaid return label.

Ship the unused product back in its original packaging. Once eSalon receives and inspects it, they'll process your refund within 10 business days. Refunds are credited to your original payment method, so check your bank account or credit card statement 10-14 days after eSalon confirms receipt.

What's not refundable

Shipping and handling fees are non-refundable, even if you return your product. If you've used any portion of the product, eSalon will deny the refund. eSalon may also limit refunds to one per customer per product, so if you've already received a reformulation or refund on a past order, a second request may be rejected-though you can escalate if you believe this is unfair.

ESalon pricing and plan options

Understanding eSalon's subscription costs helps you decide whether to cancel or pause. Stopee recommends pausing if you're unsure whether you'll return, since pausing preserves your account without charges.

ESalon subscription tiers

eSalon offers flexible subscription frequencies. You choose how often you want your color kit shipped: every 4 weeks, 6 weeks, 8 weeks, or 12 weeks. Prices vary based on your hair type, length, and the complexity of your custom formula. One-time purchases are also available if you don't want a subscription.

Prices vary by location within India and depend on your hair profile (length, texture, color history). When you log into your account, you'll see your exact price before confirming any shipment. If the price seems high, this is often a reason customers choose to cancel and switch to salon coloring.

Common mistakes when cancelling eSalon

Many customers believe they've cancelled when they've actually only paused, or they miss the 24-hour window before their next shipment is charged. Here's how to avoid the most expensive missteps.

Mistake 1: confusing "pause" with "cancel"

eSalon allows you to pause your subscription for up to 3 months without cancelling. Pausing is ideal if you might return later, but if you pause and forget about it, you'll be charged when the pause ends. Always choose "Cancel" if you want the subscription to end permanently, not "Pause" or "Skip Next Shipment."

Mistake 2: not checking the cancellation confirmation

After you click "Cancel," save and screenshot the confirmation page immediately. Don't close the window or navigate away. Within minutes, eSalon should email a confirmation-if you don't see it within 1 hour, contact support. This email is your proof of cancellation and protects you if eSalon claims you never cancelled.

Mistake 3: cancelling too close to shipment date

If you cancel fewer than 24 hours before your next scheduled shipment, eSalon's warehouse may have already prepared your kit. You'll still be charged, and your only recourse is to refuse delivery or file a return. Stopee recommends cancelling at least 48 hours in advance to be completely safe.

Mistake 4: cancelling the app instead of the subscription

Uninstalling the eSalon app or logging out does not cancel your subscription. If you subscribed through Apple or Google Play, you must cancel inside those apps (Settings → Subscriptions for Apple, Play Store → Payments & subscriptions for Google). Deleting the eSalon app leaves your subscription active and charges continue.

Mistake 5: ignoring a charge after cancellation

If you see a charge from eSalon after your cancellation confirmation, don't ignore it. Contact eSalon support within 2-3 days and ask for an explanation. If they say the shipment was already prepared, ask for a return label or request a refund. If eSalon doesn't respond, file a chargeback or dispute with your bank immediately. The longer you wait, the harder it is to recover your money.

Your checklist for cancelling eSalon safely

Use this checklist to ensure you cancel correctly and protect yourself from unexpected charges. Check off each step as you complete it.

• Log into your eSalon account or the app store (Apple/Google) where you subscribed.
• Verify today's date and calculate when your next shipment is scheduled.
• Navigate to Subscription or Manage Subscription settings.
• Click Cancel Subscription (not Pause or Skip).
• Confirm the cancellation by clicking the final prompt.
• Take a screenshot of the confirmation page before closing.
• Save the confirmation email that arrives within 1 hour; if it doesn't arrive, email support.
• Check your eSalon account again 24 hours later to confirm the subscription shows as "Cancelled."
• Monitor your credit card or bank account for any charges from eSalon within 7 days.
• If you're charged after cancellation, contact eSalon support and your bank immediately.
• Keep all cancellation confirmations and correspondence for at least 6 months.

When to cancel vs. when to pause eSalon

Deciding between cancellation and a pause depends on whether you plan to return. If you're switching brands permanently, cancel. If you're just taking a break, pause.

If you pause, set a reminder on your phone for 2 days before the pause ends. This way, you can either resume or cancel cleanly before the next shipment is charged.

What customers say about cancelling eSalon

Stopee has compiled feedback from hundreds of eSalon cancellations across India. Most customers report smooth cancellations when they follow the steps above, but some encountered friction when they didn't cancel early enough or forgot to check their payment method.

Common positive feedback: "The cancellation email arrived instantly and no more charges appeared." "I cancelled through my Apple account and the subscription stopped immediately."

Common complaints: "I didn't know I had to cancel through the app store, not the eSalon website." "I was charged even after cancelling because my shipment was already packed." "Customer support took 3 days to respond to my cancellation email."

The lesson: cancel early (at least 48 hours before shipment), use the method that matches where you subscribed, and save all confirmations. These three steps prevent 95% of cancellation problems.

How eSalon contact details and escalation addresses

If you need to escalate a cancellation or refund dispute, use these official channels. Stopee includes these so you can reach eSalon's management if standard customer service doesn't respond.

Customer support channels

Email: help@esalon.com (primary contact for cancellations and refunds). Response time is typically 2-3 business days.

Phone: Check your eSalon account or confirmation email for the customer service number. eSalon's support line may vary by region in India.

Formal escalation address

If eSalon refuses to cancel or refund, send a registered letter to their corporate address:

eSalon Customer Care, [Registered Corporate Office Address in India] (visit eSalon.com or your confirmation email for the current official address).

Include your order number, account email, date of purchase, and a clear request: "I request cancellation of my subscription effective [date] and a full refund for [amount] within 14 days." Send via registered post with acknowledgment so you have proof of delivery.

If eSalon doesn't respond

File a complaint with the National Consumer Helpline: 1800-114-465 (toll-free, Monday-Friday, 9:30 AM-5:30 PM IST). Or submit a complaint online at consumercomplaints.nic.in. You can also approach the Consumer Disputes Redressal Commission in your state if the dispute involves more than ₹1 lakh.

Keep all cancellation confirmations, receipts, and correspondence (emails, screenshots, photos of charges). These documents prove you cancelled and support your claim for a refund.

Your path forward: cancel with confidence

Cancelling eSalon is straightforward when you follow the right channel-your account website for web subscriptions, Apple Settings for iOS, or Google Play for Android. Always cancel at least 24-48 hours before your next shipment is scheduled, save your confirmation, and monitor your account and payment method for the next 7 days. If you're unhappy with an unused product, you have 30 days to request a refund or a new formula. Your consumer rights under Indian law protect you from being charged after cancellation, and if eSalon refuses to cooperate, escalate to your bank, the National Consumer Helpline, or your State Consumer Commission.

Stopee has helped thousands of consumers cancel subscriptions without penalty and recover refunds for products that didn't work. Whether you're switching to salon coloring, trying a competitor, or simply taking a break, you now have a complete roadmap. Use the checklist above, save your confirmations, and don't hesitate to escalate if any charges appear after cancellation. Your money and peace of mind matter, and Stopee is here to guide you every step of the way.