Manage Quikr

How to cancel your quikr account and get a refund in india

Understanding quikr and why you might want to cancel

Quikr is India's leading online classifieds marketplace where you buy and sell everything from electronics and furniture to vehicles, real estate and job listings. The platform operates as a peer-to-peer connector rather than a direct seller, which means Quikr itself isn't always the party responsible for your transaction.

Whether you've placed an offer that didn't work out, purchased through Quikr Assured and changed your mind, or simply want to stop using paid features, you deserve a clear path to cancellation. Stopee has helped thousands of consumers navigate India's online marketplaces with confidence, and we'll guide you through every step of cancelling with Quikr.

When cancellation makes sense

You might cancel a Quikr transaction or account for several reasons: the item sold out, the seller became unresponsive, you found the same product cheaper elsewhere, or you accidentally made a purchase. Additionally, if you're paying for premium ad placements or subscription features and aren't seeing results, cancellation could free up your money.

How quikr differs from other marketplaces

Unlike Amazon or Flipkart, Quikr connects individual buyers and sellers rather than holding inventory itself. This means refund policies vary significantly depending on which "vertical" (category) you're using. Quikr Assured offers stronger protections; regular classifieds transactions offer limited safeguards. Understanding this distinction is your first step toward a successful cancellation.

Your consumer rights under indian law

India's Consumer Protection Act, 2019 grants you powerful protections, even on online platforms like Quikr.

What the law guarantees you

You have the right to cancel most online purchases within 14 days of delivery without providing a reason, under the Consumer Protection (E-Commerce) Rules, 2020. If a seller or platform refuses a valid cancellation or withholds your refund, you can escalate to your local District Consumer Disputes Redressal Commission.

Quikr must also honour the principle of "caveat venditor" (seller beware), meaning if goods are defective or misrepresented, you can demand a refund or replacement. If Quikr Assured products fail within the warranty period, Quikr cannot simply say "it's between you and the seller"-Quikr bears responsibility as the assured marketplace.

When to invoke consumer protection

If Quikr refuses your cancellation request despite the 14-day rule, if the seller is unresponsive, or if Quikr Assured doesn't deliver on its guarantee, you have grounds to file a consumer complaint. Keep all screenshots, transaction IDs, and communications as evidence. Stopee recommends documenting everything the moment a problem arises.

Cancellation methods based on your transaction type

Your path to cancellation depends entirely on what you bought and how you bought it.

Cancelling regular classifieds transactions

For standard "Make an Offer" or "Buy Now" classifieds-items listed by individual sellers-Quikr gives you limited in-app cancellation options because the platform isn't the seller. Here's what you do:

1. Open the Quikr app or website and navigate to "My Orders" or "My Activity".
2. Find the transaction you want to cancel and check if a "Cancel Order" button appears.
3. If the button exists, tap it and confirm your reason (seller unresponsive, changed mind, item no longer wanted).
4. If no cancellation button appears, contact the seller directly through the in-app chat asking for order cancellation and a refund.
5. Wait 24 hours for the seller's response. If they refuse or don't reply, escalate to Quikr support.

Warning: Quikr's Terms state that if you cancel after payment, you may face a ₹200 cancellation penalty on "Make an Offer" transactions. This fee is disputed by consumer advocates and may be waivable under the Consumer Protection Act if the cancellation is within 14 days of purchase.

Cancelling quikr assured transactions

Quikr Assured transactions (Electronics, Appliances, Lifestyle) come with stronger guarantees and stricter cancellation windows. The timeline is tight, so act fast.

1. For Quikr Assured Lifestyle: cancellation is allowed only within 3 hours of placing your order or before shipment begins.
2. Call Quikr Assured Lifestyle support immediately at 080 1167 3645 or 080 1167 4545 to cancel.
3. For Quikr Assured Electronics and Appliances: you have a 3-day replacement window for defective items; if the merchant cannot replace it, request a full refund.
4. Submit your defect claim through the app and attach photos of the damaged product.
5. Quikr will coordinate with the merchant and process a refund if no replacement is available.

Pro tip: Save the Quikr Assured support number (080 1167 3645) in your phone immediately after any Lifestyle purchase. The 3-hour cancellation window moves fast.

Cancelling paid ads and subscriptions

If you're an advertiser or job seeker paying for premium features on Quikr, cancellation works differently.

1. Log into your Quikr account as a seller or job poster.
2. Navigate to "My Ads," "My Plans," or "Subscriptions" (the exact label depends on your vertical).
3. Select the active plan or ad you want to cancel.
4. Look for an "End Plan" or "Deactivate" button.
5. Confirm the cancellation; your ads will stop running immediately.
6. Check your account settings to ensure no automatic renewal is enabled for future billing cycles.

Important: Premium ads and subscription fees are typically non-refundable once purchased. Unused ad impressions cannot be rolled over to the next month. This is Quikr's stated policy, though the Consumer Protection Act may override it if you can prove non-delivery of services.

Step-by-step cancellation process for different platforms

Your device and the Quikr app version matter when navigating cancellation.

Cancelling via the quikr mobile app (iOS and android)

1. Open the Quikr app and log in with your registered email or phone number.
2. Tap the "Menu" icon (three horizontal lines) at the bottom right.
3. Select "My Orders" or "My Transactions" to view all active purchases.
4. Swipe left or tap the transaction you want to cancel to open its details page.
5. If a "Cancel Order" or "Request Cancellation" button is visible, tap it immediately.
6. Select your cancellation reason from the dropdown menu (seller unresponsive, item unavailable, changed mind).
7. Tap "Confirm Cancellation" and take a screenshot of the confirmation message for your records.
8. Monitor the app for the seller's response; Quikr typically allows 24 to 48 hours for acceptance.

Pro tip: If the "Cancel Order" button doesn't appear, the transaction may have already shipped or the cancellation window may have closed. In that case, proceed to contact support directly.

Cancelling via the quikr website

1. Visit www.quikr.com and log in with your credentials.
2. Click on your profile icon in the top right corner and select "My Orders" or "Account."
3. Locate the transaction you wish to cancel and click on it to view full details.
4. If a "Cancel" or "Request Cancellation" link appears near the order status, click it.
5. Choose your cancellation reason and confirm; Quikr will send a cancellation request to the seller.
6. Check your email (registered with Quikr) for updates on the cancellation status within 24 hours.

Contacting quikr support for manual cancellation

If the app or website cancellation option isn't available, you must contact Quikr support directly.

1. Open the Quikr app and tap "Menu" then "Help & Support."
2. Alternatively, visit the Quikr Help Centre online and search "How do I cancel my order?"
3. Fill out the support form with your order ID, transaction amount, and reason for cancellation.
4. Stopee recommends attaching a screenshot of the transaction details and any seller communications showing non-responsiveness.
5. Submit the form and note the support ticket number provided (you'll need this to follow up).
6. Expect a response within 3 to 5 business days; if no response arrives, escalate by replying to the ticket with your complaint reference number.

Quikr pricing and plan breakdown

Knowing what you paid helps you understand what you're entitled to refund.

Common quikr paid plans and their costs

Prices and plan availability may vary by region and season. Always verify current pricing in your Quikr account before purchasing.

Refund timelines and what to expect

Your refund depends on the transaction type and whether Quikr or the seller is responsible.

Refund policies by transaction type

For regular classifieds "Make an Offer" and "Buy Now" transactions, refunds are limited because Quikr acts as a marketplace intermediary. The seller controls refund decisions in most cases. If the seller approves cancellation, Quikr will initiate the refund to your original payment method within 5 to 7 business days. The seller's bank may take an additional 2 to 3 business days to credit the money.

For Quikr Assured purchases, Quikr guarantees the refund. If you cancel Quikr Assured Lifestyle within 3 hours, the refund is issued immediately (or within 24 hours of cancellation confirmation). If you claim a defect on Quikr Assured Electronics within 3 days and the merchant cannot replace the item, Quikr processes a full refund within 5 business days.

For paid ads and subscriptions, refunds are explicitly stated as non-refundable once the service is active. However, if Quikr fails to deliver the promised impressions or reach, you may have grounds to dispute the charge with your bank under the Consumer Protection Act.

The ₹200 cancellation penalty explained

Quikr's Terms mention a ₹200 cancellation penalty for "Make an Offer" transactions. This is controversial and often challenged. Stopee advises that if you cancel within 14 days under your consumer protection rights, this penalty should not apply. If Quikr deducts ₹200 from your refund, contact support and request removal of the fee, citing the Consumer Protection Act, 2019 and the E-Commerce Rules, 2020. If they refuse, file a consumer complaint.

What happens after you cancel

Cancellation doesn't end once you hit the "Confirm" button; several important things follow.

Your account and other listings

Cancelling a single order does not delete your Quikr account or deactivate other active listings. Your account remains intact, and all other ads or job posts continue to run and incur charges (if they're premium). Only the cancelled transaction is affected.

If you want to fully close your Quikr account after cancellation, you must request account deletion separately through the Help Centre. Account closure takes 7 to 14 days and will deactivate all listings and subscriptions.

Automatic renewals and recurring charges

Some Quikr plans auto-renew (for example, monthly VIP job seeker subscriptions). If you've cancelled a single order but not disabled auto-renewal, your subscription will charge again next month. Check your subscription settings immediately after cancelling to turn off recurring billing if you don't want it.

1. Go to "Menu" then "My Subscriptions" or "Billing."
2. Identify all active subscriptions and renewals.
3. For each, toggle "Auto-Renew" to "Off."
4. Confirm the change; you'll receive an email confirmation.

Seller and delivery impact

If your order has already shipped before cancellation is approved, the courier may still attempt delivery. When the driver arrives, you can refuse the package (request a Return to Origin, or RTO). The seller will receive the returned item and should initiate a refund within 7 days. Monitor your account for this refund; if it doesn't appear after 10 days, contact Quikr support with your RTO reference number.

Common mistakes to avoid when cancelling

Cancelling with Quikr can feel overwhelming, especially when timelines are tight and refund policies contradict each other. Here's how to avoid costly errors.

Mistake 1: missing the 3-hour quikr assured lifestyle window

The biggest regret we hear from Quikr users is discovering the cancellation window too late. If you purchase Quikr Assured Lifestyle and change your mind after 3 hours, you're stuck with the order. You cannot cancel; you can only attempt a return after delivery if the item is damaged or defective.

Set a phone reminder the moment you place an Assured Lifestyle order. Write down the support number 080 1167 3645 on your receipt. If you're uncertain about the purchase, cancel immediately rather than waiting.

Mistake 2: not documenting seller non-responsiveness

Many cancellations are delayed because sellers ignore cancellation requests. If you cancel through the app and the seller ignores it for 48 hours, Quikr should auto-approve, but this doesn't always happen automatically. Screenshot every interaction. If the seller is unresponsive, escalate to Quikr support with evidence that you requested cancellation and the seller never replied.

Mistake 3: accepting the ₹200 penalty without question

If Quikr deducts ₹200 as a "cancellation penalty" on a refund you're legally entitled to within 14 days, don't accept it silently. Contact support, quote the Consumer Protection Act, and demand the fee be removed. Most penalties are reversed when challenged with the correct legal reference.

Mistake 4: not checking for auto-renewal subscriptions before closing your account

After cancelling a transaction, many users think they're done and don't check if subscriptions are still active. You may have a ₹99 per month VIP subscription running invisibly. Before considering your Quikr relationship closed, verify all subscriptions are off.

Mistake 5: ignoring refund timelines

If a refund doesn't arrive within the promised 7 to 10 days, don't assume it's processing forever. Follow up with Quikr support. Provide your cancellation confirmation number, transaction ID, and the date you cancelled. If they can't locate the refund, escalate to your bank's dispute resolution team and file a chargeback if necessary.

Escalation: what to do if quikr refuses to cancel

Sometimes Quikr support denies your cancellation request despite valid grounds.

Your escalation ladder

1. First, reply to the support denial email with the Consumer Protection Act, 2019 reference (Section 8, right to cancellation within 14 days of purchase) and the E-Commerce Rules, 2020 (Rule 2(1)(i), cancellation rights).
2. If Quikr doesn't respond within 5 business days, file a formal consumer complaint online at www.edakelam.gov.in (India's National Consumer Disputes Resolution Centre), or visit your local District Consumer Disputes Redressal Commission.
3. In your complaint, cite the specific transaction ID, amount, date of purchase, reason for cancellation, and Quikr's refusal. Include all email correspondence and screenshots.
4. The commission will summon Quikr to justify the refusal. Most platforms settle at this stage rather than face a formal ruling.
5. If the commission rules in your favour, Quikr must pay your refund plus compensation (up to ₹100,000 depending on the complaint value).

Pro tip: Stopee recommends keeping all Quikr communications (emails, app chat screenshots, support tickets) for at least 2 years. They're your proof if a dispute escalates to the consumer commission.

Should you cancel or keep your quikr account?

Before you cancel entirely, ask yourself whether you're walking away from a problematic transaction or abandoning a useful tool.

Reasons to keep your quikr account

If you occasionally buy or sell locally and have had positive experiences outside this one bad transaction, keeping your account active makes sense. Quikr's peer-to-peer model allows you to negotiate prices and inspect items before purchase, which some users prefer over rigid e-commerce sites. If you job hunt in India and use Quikr for recruitment, the free access is valuable.

Reasons to close your account

Close your account if you've experienced repeated seller fraud, if Quikr support is consistently unhelpful, or if auto-renewal subscriptions keep charging you without clear value. Account closure is your right, and you should exercise it if the platform no longer serves you.

Comparison: quikr vs other indian marketplaces

Understanding how Quikr stacks up against alternatives can help you decide whether to stay or switch.

Checklist: before you cancel with quikr

Use this checklist to ensure you're prepared and won't regret your cancellation later.

• Check the purchase date and verify you're within 14 days (or 3 hours for Assured Lifestyle).
• Screenshot the transaction details, order ID, and seller profile for your records.
• If cancelling due to seller non-responsiveness, save all chat messages and delivery tracking screenshots.
• Verify the payment method used so you know where the refund will be credited.
• Note any paid fees or upgrades attached to this transaction (e.g., "Ad Boost") that might also be reversed.
• Check your Quikr subscription settings to confirm whether auto-renewal is enabled.
• If keeping your account, disable auto-renewal before confirming cancellation.
• If closing your account entirely, contact Quikr support to request full account deletion (this takes 7-14 days).
• Document the cancellation confirmation number and expected refund date provided by Quikr.
• Set a calendar reminder for the refund deadline plus 2 days; if the money hasn't arrived, follow up immediately.

Contacting quikr: official addresses and channels

When in-app support doesn't resolve your cancellation issue, use these official contact details.

Quikr customer support channels

Phone support: Quikr Assured Lifestyle support line is 080 1167 3645 or 080 1167 4545. This is the fastest route for time-sensitive cancellations.

Email support: Use the "Help & Support" form in the Quikr app or website. Quikr typically responds within 3 to 5 business days.

Postal address for formal complaints: Quikr Markets Pvt Ltd, Quikr Head Office, Tower A, Unit 101-102, Godrej BKC, Plot 85, Sector 17, Kharghar, Navi Mumbai, Maharashtra 400709, India. This address is used for escalated complaints and legal notices if Quikr ignores your cancellation request.

Registered office address (Delhi): Quikr Markets Pvt Ltd, 4th Floor, DLF Corporate Park, Building H, Sector 24, Gurugram, Haryana 122001, India. Use this for consumer commission complaints.

Consumer commission escalation: File complaints at your local District Consumer Disputes Redressal Commission or online at www.edakelam.gov.in.

Documenting your cancellation request

If you're mailing a formal complaint, send it via registered post with an acknowledgement receipt. Include your order ID, transaction amount, date of cancellation request, reason for cancellation, and a copy of your proof of purchase. Keep the receipt and tracking number for your records.

Final thoughts: your path forward

Cancelling with Quikr shouldn't be a battle. You have consumer rights, legal protections, and clear escalation paths if the company doesn't cooperate. Remember: the 14-day cancellation window under the Consumer Protection Act is your baseline right, regardless of what Quikr's Terms say. Quikr Assured purchases come with tighter windows (3 hours for Lifestyle), so act quickly if you use that vertical. Document every interaction, save confirmation numbers, and follow the escalation ladder if support refuses a valid cancellation.

Stopee has helped thousands of consumers cancel subscriptions and marketplace orders with confidence. By following this guide, you're protecting your money and your rights. If Quikr continues to refuse your cancellation despite these steps, escalate to the consumer commission-that's what it's there for. Stopee remains your trusted resource for navigating any marketplace or subscription cancellation in India.