Manage Rentomojo

How to cancel your rentomojo subscription and avoid early-closure fees

Understanding rentomojo and why you might want to cancel

Rentomojo is India's leading furniture, appliances, electronics and mobility rental platform that lets you access products on monthly plans without the upfront cost of ownership. You pay a fixed monthly rental fee, and Rentomojo handles delivery, installation and pickup when you no longer need the items.

Who uses rentomojo

Young professionals moving between cities, families setting up new homes temporarily, and businesses furnishing office spaces commonly rely on Rentomojo for flexible, short-to-medium-term solutions. The service appeals to anyone avoiding large capital expenditure on items they may not need long-term.

Common reasons people cancel

You might cancel because you've decided to buy furniture instead of renting, you're relocating permanently, your financial situation has changed, or you're simply unhappy with the rental terms or product quality. Whatever your reason, Stopee understands that cancellation should be straightforward-not buried behind complicated processes or surprise charges.

Your consumer rights under indian law

Before you cancel, know the legal protections you have as a consumer in India.

Consumer protection act, 2019

The Consumer Protection Act, 2019 gives you the right to seek defective goods, unfair contract terms and refunds if the service fails to meet reasonable standards. If Rentomojo charges you illegitimate early-closure fees or refuses to refund your security deposit after a quality check, you can escalate your complaint to your state's Consumer Redressal Commission. This is your safety net if Rentomojo doesn't cooperate.

Right to cancel and refund timeline

You have the right to cancel at any time, though early closure may incur charges as per your rental agreement. However, your security deposit is always refundable if the items pass quality inspection and no damage or dues exist against your account. Stopee advises you to document the condition of items before pickup and ask for written confirmation of the quality check results.

Methods to cancel your rentomojo subscription

Rentomojo offers multiple cancellation channels; choose the one most convenient for you.

Cancel via the rentomojo website

1. Open your web browser and go to the Rentomojo website.
2. Log in using your registered email address and password.
   • If you've forgotten your password, use the "Forgot Password" link on the login page.
3. Click on your account profile or dashboard menu.
4. Select "New Request" from the menu options.
5. Choose "Close Subscription" under General Queries.
   • You may also see this as "Cancel Subscription" or "Rental Closure"-select the option that matches.
6. Select the specific subscription or rental agreement you want to cancel.
7. Enter your preferred pickup date for the rented items.
   • Pro tip: Schedule pickup at least 5-7 days in advance to avoid rush charges or delays.
8. Review any early-closure charges if applicable and confirm by ticking the acknowledgment box.
9. Click "Submit Request" to confirm your cancellation.
10. Save the request reference number for your records-you'll need it if you contact support.

Cancel via the rentomojo mobile app

1. Open the Rentomojo app on your iOS or Android device.
2. Log in with your email and password.
   • Use biometric login (fingerprint or face ID) if you've enabled it.
3. Tap the menu icon (three horizontal lines) at the bottom or top-right of the screen.
4. Navigate to "My Subscriptions" or "Active Rentals".
5. Select the subscription you wish to cancel.
6. Tap "Close Subscription" or "Cancel Rental".
7. Choose your preferred pickup date from the calendar widget.
   • Warning: Dates in the past cannot be selected; Rentomojo requires at least 48 hours notice.
8. Review the early-closure fee breakdown (if any) and tap "Confirm".
9. Screenshot or note the confirmation number displayed on screen.

Cancel via customer support

1. Visit the Rentomojo Help Centre or contact their customer support team directly.
2. Use the live chat feature (if available) or email support@rentomojo.com with the subject "Request to Cancel Subscription".
3. Include your rental agreement number, registered phone number and preferred cancellation date in your message.
4. Wait for confirmation-support typically responds within 24 hours on business days.
5. Follow the link or instructions provided in the response email to confirm your cancellation request.

Understanding early-closure charges and how to avoid them

Early-closure fees are Rentomojo's way of offsetting lost rental income if you cancel before your agreed tenure ends. However, you can reduce or eliminate these charges by understanding the rules and timing your cancellation strategically.

How early-closure fees work

If your rental agreement specifies a 12-month tenure but you cancel after 8 months, Rentomojo may charge you a percentage of the remaining rental cost as an early-closure fee. This fee is typically 10% to 25% of outstanding rental dues, depending on how early you exit and your specific agreement terms. Pro tip: Check your rental agreement document for the exact early-closure fee clause-it's usually in the terms and conditions section.

Alternatives to cancellation that save you money

• Transfer your subscription: Ask Rentomojo if you can transfer your rental agreement to a friend, family member or colleague. This avoids early-closure charges entirely if Rentomojo approves the transfer.
• Use relocation services: If you're moving to a new city, Rentomojo offers relocation services that let you continue your rental at a new address without penalty. You only pay for logistics.
• Upgrade your tenure: In some cases, upgrading to a longer tenure or switching to a lower-cost item within the same category may reduce your early-closure fee.
• Wait until tenure end: If you can afford to keep the items for the remaining months, avoiding cancellation altogether saves you fees and ensures full deposit refund.

Notice period requirements

Rentomojo typically requires a minimum of 7 to 14 days' advance notice before they schedule pickup. Some premium items or custom furniture may require 21 days' notice. When you submit your Close Subscription request, the app or website will display the applicable notice period for your specific rental. Warning: Submitting a cancellation request less than 48 hours before your preferred pickup date may result in rejection or rescheduling at their discretion.

The cancellation process timeline and what to expect

Understanding the end-to-end cancellation timeline helps you plan and avoid surprises.

Step-by-step timeline from request to refund

What happens to your account after cancellation

Once your subscription is closed and items are picked up, automatic renewal stops immediately. Your account remains active for 90 days, allowing you to view past invoices and rental history. If you have other active rental subscriptions with Rentomojo, those continue unaffected. You can re-activate the cancelled subscription only if you contact Rentomojo within 30 days of closure and reverse the cancellation.

Security deposit refunds and how to ensure you get paid

Your security deposit is your money-Rentomojo holds it as collateral, not as income. Stopee emphasizes that you must follow the refund process carefully to avoid delays or unnecessary deductions.

Security deposit refund process

1. Submit your Close Subscription request as described above.
2. On the scheduled pickup date, ensure you are present when Rentomojo staff arrive.
3. Before handing over items, photograph the condition of all rented goods from multiple angles-front, back and any visible wear or damage.
4. Request the pickup team to document the item condition on the handover receipt and ask them to sign it.
5. Keep a copy of the handover receipt for your records; this is your proof of return.
6. Wait for Rentomojo's quality inspection-typically completed within 24 hours of pickup.
7. Log into your Rentomojo app or account and check the inspection report under "My Rentals" or "Closed Subscriptions".
8. If the report shows "Passed Inspection" and no deductions, your refund is processed automatically.
9. The refund arrives in your registered bank account within 7 to 10 working days.

Common deductions and how to contest them

Rentomojo may deduct from your security deposit for damage beyond normal wear and tear, unpaid rental fees, late payment penalties or missing items. Normal wear (light scratches, minor fading) should not result in deductions. If you disagree with a deduction, you have the right to escalate your complaint.

If your refund is delayed or incomplete

Pro tip: If your refund does not arrive within 12 working days, send a formal email to Rentomojo support requesting a status update and bank transaction proof. Include your rental agreement number, pickup date and expected refund amount. If Rentomojo fails to respond or refuses to refund without justification, file a complaint with your state Consumer Redressal Commission. Stopee has helped thousands of consumers recover delayed refunds by escalating to the appropriate authority-you can do the same.

Rentomojo pricing and plan comparison

Understanding what you're paying helps you evaluate whether cancellation makes financial sense versus continuing your rental.

Base rental rates by category

Common cancellation mistakes and how to avoid them

Many people inadvertently make cancellation harder and costlier than it needs to be-but you can sidestep these pitfalls with Stopee's insider knowledge.

Mistake 1: not checking your agreement before cancelling

Your rental agreement contains critical details: tenure length, early-closure fees, notice period and damage liability clauses. If you cancel without reviewing it, you may face unexpected charges or disputes over deductions. Action: Locate your agreement (usually in your email or Rentomojo account under "Documents") and read the cancellation and refund sections before submitting any request.

Mistake 2: submitting cancellation without clearing dues

If you have unpaid rental fees, late payment penalties or outstanding charges, Rentomojo will deduct these from your security deposit refund. You may end up with little to no refund. Action: Log into your Rentomojo account, check your "Billing" or "Dues" section and pay any outstanding amounts before you cancel.

Mistake 3: not documenting item condition before pickup

If you don't photograph your items before the pickup team arrives, you have no proof of their condition. Rentomojo may claim damage that didn't exist and deduct unfairly from your deposit. Action: Take clear, timestamped photos of all items from multiple angles at least one day before pickup. Include photos of any existing damage with the date visible.

Mistake 4: cancelling without adequate notice

Submitting a cancellation request with less than 48 hours' notice often results in rejection or a pickup delay, extending your rental and fees. Action: Submit your Close Subscription request at least 7 to 10 days before your intended pickup date to ensure approval and seamless scheduling.

Mistake 5: not following up on quality inspection results

If you don't check your inspection report, you won't know whether deductions have been applied until your refund (or partial refund) arrives weeks later-too late to dispute efficiently. Action: Within 2 days of pickup, log into Rentomojo and review the quality inspection report. If deductions are unjust, email support immediately with supporting photos.

Checklist: ensure you've completed cancellation correctly

Use this checklist to confirm you've handled your Rentomojo cancellation properly and protected your security deposit.

• Rental agreement reviewed: You've read the cancellation and early-closure fee clause in your agreement.
• Outstanding dues cleared: You've paid any pending rental fees, late charges or penalties.
• Cancellation request submitted: You've submitted "Close Subscription" via app, website or support with at least 7 days' notice.
• Confirmation number saved: You have the request reference number for your records.
• Pickup date confirmed: Rentomojo has approved and scheduled your pickup date.
• Pre-pickup photos taken: You've photographed all items from multiple angles with clear timestamps.
• Handover receipt obtained: You received and kept a signed receipt from the pickup team documenting item condition.
• Quality inspection tracked: You checked your account 1-2 days after pickup and reviewed the inspection report.
• Refund status monitored: You've noted the refund initiation date and are tracking its arrival in your bank account (7-10 working days).
• Support contact info saved: You have Rentomojo's support email and help centre link in case you need to dispute deductions or investigate delays.

When you should escalate to consumer authorities

If Rentomojo refuses to refund your deposit, deducts unfairly or ignores your dispute, you have legal recourse.

Escalation steps under consumer protection act, 2019

1. Send a formal written complaint to Rentomojo's registered office detailing your issue, the date and evidence (photos, receipts, emails). Use registered post or email with read receipt requested.
2. Wait for Rentomojo's response within 30 days. If they do not respond or refuse to resolve your issue, proceed to Step 3.
3. File a complaint with your state's District Consumer Redressal Commission. Most commissions now accept online filing. Include copies of your rental agreement, cancellation request, pickup receipt, quality inspection report, communication emails and bank statements.
4. The commission will summon Rentomojo and hear both sides. If found in your favour, they will order a refund plus compensation and legal fees.
5. If unsatisfied with the District Commission's decision, appeal to the State Consumer Redressal Commission within 30 days.

Relevant legal grounds

Consumer Protection Act, 2019 Section 2(7) defines "deficiency in service" as failure to deliver service according to contract. If Rentomojo charges unjustified fees or withholds refunds, you can claim deficiency. Additionally, Section 12 empowers commissions to award compensation for loss or injury suffered due to deficiency. Stopee advises documenting everything and keeping all communications to strengthen your case.

Final checklist: should you keep or cancel rentomojo

Before you finalize cancellation, compare the financial and practical impact of keeping versus closing your subscription.

Rentomojo cancellation contact and office address

If you need to escalate your cancellation or refund issue beyond the app or standard support, use the official contact details and registered office address below.

Customer support contact

• Email: support@rentomojo.com
• Help Centre: rentomojodesk.freshdesk.com (live chat available during business hours)
• Phone: Check your invoice or account for the toll-free number specific to your location.

Registered office address

Rentomojo Private Limited (formerly Edunetwork Private Limited)
Registered office address is available on the Ministry of Corporate Affairs website or in your rental agreement under "Company Details." For official correspondence regarding cancellation disputes or refund claims, send your formal letter to this address via registered post.

Complaint escalation

If direct support does not resolve your issue within 30 days, file a complaint with your state's Consumer Redressal Commission. Stopee can guide you through the process, but the commission is your legal avenue for recovering unfair charges or withheld refunds.

Your path forward: cancel confidently with stopee support

Cancelling Rentomojo doesn't have to be stressful or costly. By following this guide-reviewing your agreement, documenting item condition, submitting proper notice and tracking your refund-you protect yourself from unnecessary deductions and delays. You have consumer rights under Indian law, and Stopee is committed to empowering you to exercise them. Whether you choose to transfer your subscription, wait out your tenure or go ahead with early closure, make the decision that fits your life and finances. If Rentomojo refuses to cooperate or deducts unfairly, escalate to your state Consumer Redressal Commission-it works, and you deserve a fair resolution. Stopee has helped thousands of consumers cancel subscriptions and recover deposits; you're not alone in this process. Take action today, and reclaim control of your rental choices.