Manage Trunk

How to cancel trunk and secure your refund in india

What is trunk

Trunk is a personalized shopping and inventory management platform that serves both individual customers and sellers across India. For shoppers, it delivers curated clothing and accessories; for merchants, it offers real-time inventory syncing across multiple sales channels.

Core features of trunk

Trunk combines two distinct services. On the consumer side, you receive hand-picked fashion items tailored to your preferences. On the seller side, merchants gain tools to manage stock levels in real-time, list products across multiple platforms simultaneously, and avoid overselling. Pricing and features scale across different subscription tiers designed for growing businesses.

Why you might want to cancel

You may cancel Trunk for several reasons: the curated items no longer match your style, merchant inventory features feel too complex for your needs, billing costs are no longer justified, or you've found a better alternative. Stopee recognizes that subscription fatigue is real, and cancelling should be straightforward and transparent.

Your consumer rights in india

India's Consumer Protection Act, 2019 protects your right to return faulty or misrepresented goods within a reasonable timeframe and receive a full refund. Trunk must honour these statutory protections.

What the law guarantees you

Under the Consumer Protection Act, you have the right to cancel purchases of defective items within 7 days of delivery, with photographic evidence of damage. If Trunk delivers the wrong product, you can reject it immediately. Stopee advises that prepaid refunds must be credited to your original payment method without deduction for the company's operational costs. The burden of proof lies with Trunk to demonstrate the item was delivered in good condition unless you evidence otherwise.

Your escalation options if trunk refuses

If Trunk denies your cancellation or refund request unreasonably, file a complaint with your state's Consumer Redressal Commission (part of the National Consumer Disputes Redressal Commission structure). You may also approach the Reserve Bank of India's Banking Ombudsman if payment disputes arise, or file a formal complaint with the central government Consumer Affairs Department. Stopee recommends documenting every communication with Trunk for these escalations.

Methods to cancel trunk

Trunk offers several pathways to cancel orders, subscriptions, or merchant accounts, each with different timelines and eligibility rules.

Cancel individual orders or returns

For consumer purchases, you submit a return or exchange request directly on the Trunk website within strict timeframes. This is the most common cancellation route for shoppers who receive items they no longer want or that arrive damaged.

Cancel merchant subscriptions

Sellers managing merchant accounts contact Trunk support to downgrade, pause, or terminate their subscription. This typically requires written notice and may be subject to minimum contract terms or notice periods.

Account deletion or data removal

Complete account closure is handled separately by Trunk support. You may request full data deletion under data privacy principles, though Trunk retains transaction records for regulatory compliance.

How to cancel trunk: step-by-step guide

Follow these clear steps to cancel your Trunk order or initiate a return, depending on your situation.

Cancel a consumer order or request a return

1. Gather your order details before starting: locate your order ID, delivery date, and product information (size, SKU, colour).
   • Check your Trunk account email or SMS for order confirmation and tracking numbers.
   • Take photos of the item in its current condition (front, back, tags, packaging if damaged).
2. Log into your Trunk account on the Trunk website or mobile app.
   • Navigate to "My Orders" or "Order History" section.
   • Locate the order you want to cancel or return.
3. Select the return or exchange option within the eligibility window.
   • Standard returns: submit within 7 days of delivery if the item is unwanted or doesn't fit.
   • Defective or wrong item: submit within 48 hours of delivery with clear photos showing the damage or discrepancy.
   • Warning: Trunk does not accept returns for items marked "no longer needed" if they fall outside the 7-day window or if you've worn or altered the product visibly.
4. Attach supporting documents to your return request.
   • For damaged goods, upload at least 3 clear photos showing the defect, tags, and packaging.
   • For wrong items, include photos of the label showing the incorrect SKU or size.
   • For normal returns, a photo of the item in original condition is usually sufficient.
5. Submit your return request and wait for Trunk to acknowledge it.
   • Trunk typically confirms receipt within 24 hours.
   • Check your email for the return authorization and pickup instructions.
6. Arrange return shipment.
   • Trunk may provide a prepaid return label; print it and attach it to the parcel.
   • If you self-ship, retain the courier receipt and tracking number until the return completes.
   • Pro tip: Take a photo of the parcel being handed to the courier and your receipt; this proves you shipped within the deadline if disputes arise later.
7. Track your return and await refund processing.
   • Use the tracking number provided to confirm Trunk receives your return.
   • Trunk inspects the item and processes your refund within 7 working days if approved.

Cancel a merchant subscription plan

1. Contact Trunk support directly if you hold a merchant (seller) account.
   • Email Trunk's support team or use the in-app chat/support portal.
   • Clearly state that you want to cancel, pause, or downgrade your subscription plan.
2. Provide your merchant account ID and current plan tier.
   • Trunk support will confirm your billing cycle and outstanding invoices.
   • Ask whether your current billing period must complete before cancellation takes effect.
3. Clarify the cancellation effective date.
   • Warning: Some subscriptions may require 30 days' notice to avoid final charges.
   • Confirm in writing when your access and billing will stop.
4. Confirm data export if needed before account closure.
   • Request a download of your inventory records, sales data, or transaction history.
   • Trunk retains records for compliance, but you should keep your own copy.

What happens after you cancel

Understanding the post-cancellation timeline and consequences helps you avoid surprises or unnecessary follow-up.

Service and delivery suspension

Once your return is approved or your subscription is cancelled, Trunk stops processing future deliveries tied to that order or account. For consumer returns, any pending items from the same order are held or cancelled automatically. For merchant accounts, real-time syncing ceases, and you lose access to inventory tools within 1-2 business days.

Data and records retention

Trunk retains your order history, refund records, and transaction logs for compliance with Indian tax and banking regulations. You cannot delete these records from Trunk's systems, but you retain the right to request what personal data is stored and how it is used. If Trunk fails to provide this information within 30 days, escalate to the Data Protection Authority or the consumer commission in your state.

Account status and re-activation

Cancelling a return request does not close your Trunk account; you remain a registered user and can place new orders. Cancelling a merchant subscription does disable your seller dashboard and inventory tools, but Trunk typically retains your account in archived status for 90 days before purging inactive accounts. You may reactivate within this window by contacting support.

Will you get a refund

Refunds depend on your payment method, the reason for cancellation, and whether Trunk accepts your return request.

Prepaid refund timelines

If you paid by credit card, debit card, or digital wallet, Trunk credits the refund to your original payment method within 7 to 10 working days. Pro tip: Your bank or payment app may take an additional 2-3 business days to display the credit, so don't be alarmed if it doesn't appear instantly. Stopee advises checking your bank statement or app timeline, as the refund may be approved by Trunk but not yet visible.

Cash-on-delivery refund specifics

For COD orders, Trunk issues refunds via NEFT (electronic bank transfer), demand draft, or cheque within 7 to 10 working days after you provide your bank details. In some cases, Trunk may credit your Trunk wallet instantly; confirm this with support when filing your return. Always share your bank account details (account number, IFSC code, account holder name) to avoid delays.

Shipping and charges not refunded

Trunk does not refund original shipping fees or COD charges. If you self-ship your return, Trunk may offer limited courier cashback (for example, up to ₹100-500 depending on weight and zone) in rare cases, but this is not guaranteed. Always confirm refund deductions with Trunk in writing before returning the item.

Refund status and disputes

Use your order ID to track refund status on the Trunk website. If a refund doesn't appear within 12 working days, contact Trunk support with proof of the approved return. Stopee emphasizes that under Consumer Protection Act rules, Trunk must refund within a "reasonable time"; 14 days is generally considered reasonable, and delays beyond this may qualify as unfair trade practice.

Trunk pricing and plans

Trunk offers merchant subscription plans with tiered features; understanding pricing helps you decide if the service justifies its cost.

Merchant plan pricing overview

Important pricing notes

Trunk bills in USD, not INR. The rupee amounts above are approximate conversions as of February 2026 and fluctuate daily with exchange rates. Trunk does not publish fixed INR pricing; contact their sales team to confirm your exact charge in rupees and whether GST is applied separately. Some older sources cite slightly different rates, so confirm before subscribing.

Common mistakes when cancelling trunk

Cancelling a subscription can feel stressful, especially if you're unsure of the process or worried about losing data. Here are pitfalls Stopee sees repeatedly and how to avoid them.

Mistake 1: missing the 7-day return window

Trunk's 7-day return window for standard items is strict. If you submit a return request on day 8, Trunk typically denies it automatically. Pro tip: Mark your calendar the day you receive an item and submit your return request by day 6 to allow time for processing. For damaged items, the window shrinks to 48 hours, so photograph damage immediately and submit your claim the same day if possible.

Mistake 2: not providing complete return documentation

Vague or missing photos are a common reason Trunk denies or delays returns. Your images must clearly show tags, packaging, and the defect (if any). Blurry or angled photos often lead to rejection and requests for resubmission, eating into your 7-day window. Pro tip: Use natural light, photograph all sides of the item, and include your order ID in one shot to link it to your return claim.

Mistake 3: not retaining proof of return shipment

You ship the item back to Trunk, but you discard the courier receipt. Weeks later, Trunk claims it never received the return. Without a tracking number and receipt, you have no proof. Always retain the original courier receipt, tracking number, and a photo of the parcel being handed to the courier until your refund confirms.

Mistake 4: sharing incorrect bank details for COD refunds

If your return qualifies for COD refund, you must provide accurate bank account details. Typos in your account number or IFSC code cause the refund to bounce or land in a wrong account. Pro tip: Copy your account number directly from your bank app or passbook rather than typing it manually.

Mistake 5: assuming "cancellation" means account deletion

Cancelling an order does not close your Trunk account. If you want full account removal, you must explicitly request it via support. Cancelling a merchant subscription pauses your seller tools but may not delete your inventory data. Be clear with Trunk whether you want a return, a pause, or a complete exit.

Trunk cancellation checklist

Use this checklist to ensure you've completed every step and documented everything needed for a smooth cancellation and refund.

Before you submit your return

• Confirm the item is within the 7-day return window (or 48 hours for defects).
• Take at least 3 clear photos of the item, tags, packaging, and any damage.
• Locate your order ID and delivery date.
• Check Trunk's website for the exact return policy applicable to your item category.

When you submit your return

• Log into your Trunk account and navigate to the return request form.
• Upload all photos and describe the issue clearly (damaged, wrong size, wrong item, etc.).
• Save a copy of your return request confirmation email.
• Note the return authorization number provided by Trunk.

When you ship the item back

• Affix the return label provided by Trunk (or use your own courier if self-shipping).
• Take a photo of the parcel with the label visible and the courier receipt.
• Keep the receipt and tracking number until the refund confirms.
• Email Trunk with the tracking number to expedite acknowledgment.

After you ship

• Track your return package using the courier's website.
• Wait for Trunk to confirm receipt (usually within 3-5 business days).
• Once received, Trunk typically takes 2-3 more days to inspect and approve.
• Your refund should appear within 7-10 working days of approval.
• If no refund appears by day 12, contact Trunk support with proof of return receipt.

When to keep or cancel trunk

Before you cancel, consider whether Trunk still aligns with your needs or if a small adjustment might resolve your frustration.

Reasons to keep trunk

• You love the curated selection and regularly wear items delivered.
• For merchants: real-time inventory syncing across channels saves hours of manual work and prevents overselling.
• You've built a style profile that Trunk uses to improve recommendations over time.
• Customer support has been responsive and helpful when issues arose.

Reasons to cancel trunk

• Monthly charges no longer fit your budget or usage frequency.
• Curated items consistently miss your style or size preferences despite feedback.
• For merchants: competitor platforms offer better pricing or easier integration with your existing tools.
• You receive defective items or poor packaging regularly and Trunk's support is slow to resolve.
• You've found a platform with lower fees or features that better suit your business growth.

Trunk contact and cancellation address

Stopee maintains that you should always have a clear way to reach the company for cancellation support. While Trunk does not publish a dedicated cancellation address, you can reach them through these channels.

How to contact trunk support

• In-app support: Use the live chat or help section within the Trunk app or website.
• Email support: Look for a support email address on your order confirmation or Trunk's website footer.
• Website: Visit Trunk's official website for a "Contact Us" or "Help" page with current email and phone details.

What to include in your cancellation request

• Your full name and registered email address on the Trunk account.
• Your order ID or merchant account ID.
• Clear reason for cancellation (return, subscription end, account closure).
• Any relevant attachments (photos of damaged items, shipping receipts).
• Your preferred refund method and bank details (if applicable for COD).

Stopee has helped thousands of consumers navigate cancellations and refund processes with confidence. If Trunk's support response is slow or unhelpful, or if your refund doesn't arrive within the promised 14 working days, Stopee can guide you through formal complaint procedures under the Consumer Protection Act and help you escalate to the appropriate regulatory authority. Remember: your right to cancel and receive a refund is not a favour; it's a consumer right protected by Indian law.