Manage Adtranquility

How to cancel adtranquility and understand your mental wellness refund rights in india

What is adtranquility and how it works

Adtranquility is a subscription-based mental wellness platform offering guided meditations, mindfulness exercises, and personalised features to support your emotional wellbeing. You access the service through mobile apps and web subscriptions, with billing handled by third-party payment processors like Google Play or 2Checkout (now Verifone). Understanding how your subscription renews and where your charges originate is your first step toward confident cancellation.

How subscriptions are billed

When you subscribe to Adtranquility, your payment method depends on how you signed up. Most Indian users subscribe through Google Play, while others may use 2Checkout (Verifone) or direct billing through the app itself. Your billing cycle repeats automatically until you cancel, so knowing which payment processor handles your account matters when you choose to stop.

Pricing and what you actually pay

Adtranquility uses country-specific pricing, though exact INR amounts are not always visible in public documentation. Subscription costs vary by plan duration and promotional offers at the time of signup. At Stopee, we recommend checking your most recent invoice or subscription confirmation email to confirm your exact payment amount and billing cycle before cancelling.

Your consumer rights and what protects you in india

As an Indian consumer, you have legal protections under the Consumer Protection Act, 2019, and India's Information Technology Act. These laws give you the right to cancel unwanted subscriptions, request refunds, and hold service providers accountable if they fail to honour cancellation requests or delay refunds without cause.

Consumer protection act 2019 and subscription rights

The Consumer Protection Act protects you against unfair contract terms, misleading billing practices, and delayed refunds. If Adtranquility charges you after you cancel, fails to process a refund, or makes cancellation deliberately difficult, you can file a consumer complaint with your local Consumer Dispute Redressal Commission. Stopee recommends documenting all cancellation attempts, confirmation emails, and refund status screenshots as evidence.

When to escalate your cancellation

If Adtranquility does not honour your cancellation request within 7 days or denies a refund you believe you are entitled to, you have grounds to escalate. Contact the Central Consumer Protection Authority (CCPA) or your state's Consumer Redressal Commission. Additionally, if the company continues billing after you cancel, report it to your bank or card issuer for a chargeback. Stopee has helped thousands of consumers escalate billing disputes successfully using these exact steps.

How to cancel adtranquility step by step

Cancellation differs depending on which platform processed your payment. Follow the specific steps for your billing method to ensure your subscription stops and no further charges occur after your current cycle.

Cancel via google play store (Android)

Most Indian users subscribe through Google Play, making this the most common cancellation method. The process takes less than two minutes and can be done directly from your phone.

1. Open the Google Play Store app on the Android device you used to subscribe.
   • If you subscribed on a different device, log in using the same Google account.
2. Tap the profile icon in the top right corner, then select Payments and subscriptions.
   • Look for the "Subscriptions" option in the menu.
3. Find Adtranquility in your active subscriptions list and tap on it.
   • If you do not see it, scroll down-inactive or recently cancelled subscriptions may appear lower.
4. Tap Cancel subscription at the bottom of the screen.
   • Google Play may ask why you are cancelling; your reason is optional but helps improve the service.
5. Confirm your cancellation when prompted.
   • You will receive an immediate confirmation email from Google Play.

Pro tip: Your access to Adtranquility continues until the end of your current billing cycle. You will not be charged again after that date, even if you do not delete the app.

Cancel via 2Checkout (Verifone) or in-app settings

If you paid through 2Checkout or a direct in-app subscription, cancellation requires a different approach. Some users can manage subscriptions directly in the Adtranquility app; others must contact support.

1. Open the Adtranquility app on your phone or visit the web version in your browser.
   • Log in with your account email and password.
2. Navigate to your account settings, usually labeled Account, Profile, or Settings.
   • Look for a Subscription Management, Billing, or Payments section.
3. Check if a Cancel subscription or Manage subscription option appears.
   • If it does, tap it and confirm your cancellation immediately. Save the confirmation page or screenshot.
4. If no in-app cancellation option exists, contact Adtranquility support directly.
   • Email support@adtranquility.com or use their help center contact form at adtranquility.zendesk.com.
   • State clearly: "I request immediate cancellation of my subscription effective today."
   • Include your account email, full name, and the email associated with your 2Checkout payment.
5. Wait for a cancellation confirmation email, usually sent within 24 hours.
   • Keep this email as proof if you need to dispute a future charge.

Warning: If Adtranquility support does not respond within 48 hours, contact 2Checkout (Verifone) directly to request cancellation on your behalf. At Stopee, we know that some services delay responses deliberately, so escalating to the payment processor often works faster.

Cancel via apple app store (iOS)

If you subscribed through an iPhone or iPad, you cancel through the Apple App Store, not the app itself.

1. Open the Settings app on your iOS device.
   • Do not open the Adtranquility app-you must use Settings.
2. Tap your name at the top, then select Subscriptions.
   • You may need to scroll down to find this option.
3. Find Adtranquility and tap on it.
   • All your app subscriptions appear here in one list.
4. Tap Cancel subscription and confirm your choice.
   • Apple sends an immediate confirmation to your registered email.

Pro tip: Like Google Play, your iOS subscription remains active until the end of your current billing period. After that date, you will lose access automatically and incur no further charges.

Refunds, timelines, and what to expect after cancellation

Cancelling stops future charges, but it does not automatically mean you receive a refund. Understanding the refund eligibility window and timeline helps you know whether to expect money back and when.

Refund eligibility windows in india

Adtranquility honour refunds only within specific timeframes depending on your payment processor. These windows are designed to protect you if you change your mind shortly after purchase.

How to request a refund

If you cancel within the eligible window and want your money back, you must request it explicitly. Cancellation alone does not trigger a refund.

1. Gather your proof of purchase: receipt email, transaction confirmation, or bank statement showing the Adtranquility charge.
   • Include the exact date, amount (in INR), and payment method.
2. Determine which processor handled your payment by checking your original receipt.
   • If it says Google Play, Apple, or 2Checkout, contact that company first.
3. Submit your refund request through the appropriate channel:
   • Google Play: Open Play Store, go to Menu > Account > Purchase history, find Adtranquility, tap it, and select Request refund. You have 48 hours from the charge date.
   • Apple App Store: Visit reportaproblem.apple.com, find the Adtranquility charge, tap it, select Report a Problem, and request a refund with your reason.
   • 2Checkout: Log into your 2Checkout account or email support@2checkout.com with your transaction ID and request a refund citing your reason (e.g., "Subscription cancelled within 14-day window" or "Service did not meet expectations").
   • Adtranquility direct: Email support@adtranquility.com with subject line "Refund request for [your email] / [transaction ID]" and include your proof of purchase.
4. Document your request by saving confirmation numbers, email timestamps, and reference IDs.
   • Stopee recommends taking screenshots of submitted forms or forwarding confirmation emails to yourself.

Pro tip: If your refund request is denied and you believe you are within the eligible window, escalate to the payment processor's dispute team or file a chargeback through your bank. Include copies of your cancellation confirmation and refund request as evidence.

Timeline: when your money returns to your account

Even after Adtranquility or your payment processor approves a refund, the money takes time to reach your bank account. Processing delays vary by institution.

• Adtranquility processes refunds on their side within 24 hours of approval.
• The payment processor (Google, Apple, 2Checkout) transfers the refund to your bank within 3 to 5 business days.
• Your bank or card issuer deposits the money into your account within an additional 3 to 10 business days.
• Total elapsed time: 6 to 15 business days in most cases.

Warning: If a refund has not appeared within 15 business days after approval, contact your bank to confirm receipt. Some banks process refunds more slowly than others, especially if your card issuer is a smaller regional bank.

What happens to your account and access after cancellation

Cancelling your subscription does not immediately delete your account or lock you out of Adtranquility. You retain access for the remainder of your paid billing cycle, which gives you time to save any personal notes or preferences if needed.

Your access window

After you cancel, your subscription becomes inactive, but you can still use Adtranquility until your current billing cycle ends. For example, if your cycle ends on 15th March, you retain full access until that date. On 16th March, the service locks you out and no new charge is attempted.

Saving your data before access expires

If you have saved meditation sessions, progress notes, or custom preferences in the app, you may wish to export or screenshot them before your access ends. Once your subscription terminates, Adtranquility may delete your account data after a retention period (typically 30 to 90 days). Contact support@adtranquility.com if you want to request permanent data deletion or export your information before access expires.

Reactivating your subscription

You can resubscribe to Adtranquility at any time through Google Play, Apple App Store, or 2Checkout. Your account data is usually restored if you resubscribe within a reasonable timeframe, though Stopee recommends confirming this with support before reactivating.

Common mistakes that delay or block your cancellation

Many users encounter preventable cancellation obstacles because they use the wrong method or miss critical confirmation steps. Protecting yourself starts with knowing these pitfalls.

Cancelling in the app instead of the payment processor

The biggest mistake is trying to cancel Adtranquility directly from the app when your subscription runs through Google Play or Apple. Deleting the app does not stop charges. Your subscription remains active with your payment processor until you cancel there. Always cancel at the source: your payment platform.

Forgetting to check your confirmation email

Cancellation confirmations often land in your spam or promotions folder. If you do not see a confirmation within 2 hours, assume your cancellation may not have processed. Log back into your payment processor's account to verify the subscription status appears as "cancelled" or "inactive." At Stopee, we guide users through this verification step because silent failures do happen.

Cancelling too late in your billing cycle

If you cancel on day 29 of a 30-day cycle, you will be billed for the next cycle anyway because the charge usually triggers before your cancellation processes. Cancel as early in your cycle as possible to avoid surprise charges.

Not requesting a refund separately from cancellation

Cancelling and requesting a refund are two separate actions. Cancelling stops future charges; requesting a refund asks for money back for the current or most recent charge. If you want both, you must initiate each step independently. Missing this distinction costs consumers money.

Why you might want to cancel and what to weigh first

Deciding whether cancellation is right for you depends on your circumstances. Take time to identify whether your reason is temporary or permanent before you commit.

Legitimate reasons to cancel

• You rarely use the app and do not find value in the cost.
• The subscription conflicts with your budget.
• You prefer free or cheaper meditation alternatives.
• The app's content does not match your preferences or language needs.
• You experienced a technical issue that support failed to resolve.
• You completed your mental wellness goals or prefer another service.

Alternatives to cancellation

Before cancelling, explore whether you can pause your subscription, switch to a cheaper plan, or contact support for a discount. Many mental wellness services offer loyalty promotions or pause features that give you a break without losing your account. Email support@adtranquility.com and explain your situation-you may find an option that fits your budget better than full cancellation.

Your cancellation checklist

Use this step-by-step checklist to ensure you cancel correctly and avoid oversights that lead to unexpected charges or missed refunds.

Contacting adtranquility support and escalation steps

If you encounter resistance during cancellation or your subscription continues charging after cancellation, you know how to escalate effectively.

Support contact details

• Email: support@adtranquility.com
• Help center: adtranquility.zendesk.com
• In-app support: Most accounts can message support directly through the Adtranquility app's settings menu.

When to escalate beyond adtranquility

If support does not respond within 48 hours or refuses to honour your cancellation request, escalate to your payment processor first, then to consumer authorities if necessary. Stopee recommends this sequence:

1. Contact your payment processor's dispute team with proof of your cancellation request and screenshots of support's non-response.
2. File a chargeback through your bank if charges continue after cancellation confirmation.
3. Lodge a complaint with the Central Consumer Protection Authority (CCPA) at ccpa.gov.in if the dispute remains unresolved.

Documented evidence-cancellation emails, refund confirmations, and screenshots of your subscription status-protects you at every escalation level.

Final guidance and next steps

Cancelling your Adtranquility subscription is straightforward when you follow these steps and avoid common pitfalls. The key is cancelling through your payment processor, not the app, and verifying within 24 hours that your subscription is truly inactive. Request refunds separately if you are within the eligible window, and escalate promptly if charges continue after cancellation. Stopee has helped thousands of consumers cancel mental wellness subscriptions with confidence, recover unexpected charges, and protect their accounts from recurring billing traps. Use your cancellation checklist, save your confirmation emails, and never hesitate to contact your bank or file a consumer complaint if you encounter resistance. Your money and your peace of mind matter-take action today if you have decided to cancel.