Manage Cal.Ai

How to cancel Cal.Ai and claim your refund on first request

What is Cal.Ai and why you might want to cancel

Cal.Ai is a subscription-based artificial intelligence service designed to simplify appointment scheduling and calendar management for busy professionals. The app integrates with your existing calendars to optimise meeting times and streamline scheduling workflows across multiple platforms.

If you've started a Cal.Ai subscription but find it's not delivering the productivity gains you expected, or if the monthly charges no longer fit your budget, you have every right to cancel without penalty. At Stopee, we believe cancellation should be straightforward and free from frustration.

Where you bought your subscription matters

Cal.Ai subscriptions are available through three different channels: the iOS App Store, Google Play Store for Android devices, and direct web purchases. The critical detail here is that your cancellation method and refund eligibility depend entirely on where you made your purchase. Each platform has different rules, different timelines, and different contact points.

This is why Stopee recommends checking your purchase history first. Open the email confirmation from your original purchase to confirm whether you subscribed via App Store, Google Play, or through Cal.Ai's website. That single step will save you hours of searching for the right cancellation button.

Cal.Ai subscription plans and pricing in india

Understanding what you're paying for helps you decide whether cancellation is truly the right move, or whether downgrading to a shorter commitment makes sense.

Current pricing (INR)

These are the prices listed on Cal.Ai's iOS App Store page for India. Prices and availability may change without notice.

Why prices vary

Cal.Ai frequently lists multiple annual options at different price points on the App Store. This happens when the company runs promotional tiers or bundle tests. The exact price you paid is what matters for your refund calculation, so keep that original email receipt handy.

Your consumer rights when cancelling Cal.Ai in india

India's consumer protection framework gives you strong protections when cancelling digital subscriptions, regardless of what Cal.Ai's terms promise.

Consumer protection act safeguards

Under the Consumer Protection Act, 2019, you have the right to cancel any subscription within 30 days of purchase without providing a reason. Cal.Ai's claim that "subscription fees are non-refundable except as required by law" actually means they must refund you if you cancel within this window, even if their terms say otherwise.

Additionally, the Act protects you against unfair contract terms. If Cal.Ai makes cancellation deliberately difficult or hidden, or if they fail to honour promised refund policies, you can escalate your complaint to the National Consumer Helpline or your state's consumer commission.

Escalation points if Cal.Ai refuses

If Cal.Ai ignores your cancellation request or denies a refund you are entitled to, you have three escalation options:

• National Consumer Helpline: 1800-11-4000 (toll-free)
• State Consumer Commission in your jurisdiction
• District Consumer Disputes Redressal Commission for claims up to ₹1 crore

Stopee recommends documenting every communication with Cal.Ai support. Screenshot emails, record support chat transcripts, and save your proof of payment. These documents are your evidence if you need to escalate.

How to cancel Cal.Ai on iOS (App store)

If you subscribed through Apple's App Store, your cancellation happens entirely within iOS - Cal.Ai's own website cannot process it.

Step-by-step cancellation on iPhone or iPad

1. Open the Settings app on your iPhone or iPad.
   • Tap on your name at the top of the screen.
   • Select "Subscriptions".
2. Find "Cal.Ai" in your active subscriptions list and tap it.
   • If you do not see it immediately, scroll down-sometimes it appears under "Manage Subscriptions".
3. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple may offer you a discount to stay; you can ignore this.
4. Confirm the cancellation when prompted.
   • You will receive an email confirmation from Apple within minutes.
5. Your cancellation takes effect at the end of your current billing period.
   • You retain full access to Cal.Ai until that date. You will not be charged for the next renewal.

Pro tip: If you cancel before your renewal date, check your App Store receipt email to note the exact renewal date. That is your last day of access.

Warning: Do not delete the Cal.Ai app before cancelling, as this does not automatically cancel your subscription. The subscription and the app are separate.

How to cancel Cal.Ai on android (Google play)

Android users follow a similar process, but through Google Play instead of Apple.

Step-by-step cancellation on android devices

1. Open Google Play Store on your Android phone or tablet.
   • Tap your profile icon in the top right corner.
   • Select "Manage subscriptions".
2. Find "Cal.Ai" in the list of active subscriptions.
   • If the list is long, use the search bar to find it quickly.
3. Tap on the Cal.Ai subscription to open its details.
   • You will see your renewal date and next payment amount.
4. Tap "Cancel subscription" at the bottom.
   • Google will ask why you are cancelling; answer honestly to help Google improve its store.
5. Confirm cancellation one more time.
   • Google sends a confirmation email confirming your cancellation is effective.

Pro tip: Note the date your subscription renews (shown in step 3) before you cancel. This is the exact moment your access ends.

Warning: Some Android devices have slightly different menu layouts. If you cannot find "Manage subscriptions" in your profile, try opening Google Play, tapping your profile icon, then scrolling down to "Settings" and looking for "Manage subscriptions" there.

How to cancel Cal.Ai web subscriptions and direct purchases

If you subscribed directly through Cal.Ai's website (not through App Store or Google Play), you must cancel via the web.

Cancellation through your account dashboard

1. Go to Cal.Ai's website and log in with your email and password.
   • Visit www.calai.app or the domain shown on your original receipt.
2. Navigate to "Account Settings" or "Billing Settings".
   • Look for a "Subscriptions", "Manage Subscription", or "Billing" tab.
3. Find your active subscription and select "Cancel Subscription".
   • Cal.Ai may ask why you are cancelling-answer if you wish, but it is optional.
4. Confirm your cancellation.
   • You will see a confirmation message on screen and receive a confirmation email.

If you cannot cancel in your account

Some older Cal.Ai accounts or legacy subscriptions do not have a self-service cancellation option. In that case, you must contact support directly.

1. Email Cal.Ai support at support@caltrackai.com with the subject line "Subscription Cancellation Request".
   • Include your email address, account name, and the email address linked to your subscription.
   • Include the date you subscribed and your current plan name.
2. State clearly: "I request immediate cancellation of my subscription, effective at the end of my current billing period."
   • Do not ask for a refund in the same email-handle that separately once cancellation is confirmed.
3. Request cancellation at least 24 hours before your billing date.
   • This gives Cal.Ai time to process your request before they charge you again.
4. Wait for their confirmation email.
   • Forward this confirmation to your own inbox and save it. This is your proof of cancellation.

Pro tip: Send your cancellation email during business hours (generally 9 am to 5 pm US time, as Cal.Ai is a US-registered company). You will get faster responses during those windows.

Warning: Cal.Ai's support address may change. Check the Terms of Service at www.calai.app/tos for the current support email address before sending your request. Using an outdated email means your cancellation request gets lost.

Refund eligibility and Cal.Ai's money-back guarantee

Refund policy is where many users get confused-Cal.Ai has different rules depending on where you bought your subscription.

App store and google play refunds

If you subscribed through Apple App Store or Google Play Store, refunds are managed by Apple and Google, not by Cal.Ai. Cal.Ai has no control over whether you get your money back.

• Apple: Generally offers refunds within 14 days of purchase if you request them through the App Store receipt. Go to your receipt email and click "Report a Problem", then select "I would like a refund for this purchase".
• Google Play: Offers refund requests within 48 hours of purchase. Open Google Play Store, tap your profile, go to "Manage subscriptions", find Cal.Ai, tap "Cancel", and select your reason. You can request a refund on the next screen.

Both Apple and Google can deny refunds if you have already used the service extensively. Stopee recommends requesting a refund immediately if you are unsatisfied, rather than waiting.

Web purchases: Cal.Ai's 100% money-back guarantee

If you subscribed directly on Cal.Ai's website, you qualify for Cal.Ai's own refund policy. Cal.Ai promises a "100% Money-Back Guarantee" if you meet specific conditions.

Eligibility for the money-back guarantee

• You must request a refund within 30 days of your initial purchase date.
• You must email Cal.Ai at support@caltrackai.com with your refund request.
• You must provide proof of purchase: your original email receipt, payment date, amount paid, and payment method (card last 4 digits or PayPal email).
• The guarantee does not apply to App Store or Google Play purchases-only direct web purchases.

How to request a refund for web purchases

1. Email support@caltrackai.com with the subject line "Refund Request-30-Day Money-Back Guarantee".
   • Send the email within 30 days of your purchase date.
2. Include in your email:
   • Your full name and email address associated with the subscription.
   • The date you purchased the subscription.
   • The amount you paid (in ₹).
   • Screenshot of your receipt or copy of the confirmation email from Cal.Ai.
   • The payment method you used (if you know the last 4 digits of your card, include it).
3. Keep your email concise: "I purchased a Cal.Ai subscription on [date] for ₹[amount]. I would like to request a refund under Cal.Ai's 30-day money-back guarantee. My proof of purchase is attached."
   • Avoid lengthy complaints. Cal.Ai processes refunds faster when requests are clear and direct.
4. Cal.Ai typically processes refund requests within 5 to 7 business days.
   • You will receive an email confirming approval and the refund will appear in your bank account within 3 to 5 business days after that.

Pro tip: If Cal.Ai denies your refund, respond once with a polite but firm email reminding them of the 30-day guarantee and attaching your proof again. If they still refuse, escalate to the National Consumer Helpline-Cal.Ai's denial likely violates the Consumer Protection Act.

Warning: The 30-day window is strict. If 30 days have passed since your purchase date, Cal.Ai is not legally obligated to refund you under this policy. However, you can still escalate under the Consumer Protection Act if the service was misrepresented or defective.

What happens to your data and access after cancellation

Cancellation does not happen instantly-understanding the timeline protects you from surprises.

Access period after you cancel

When you cancel your Cal.Ai subscription, the cancellation takes effect at the end of your current billing cycle. You retain full access to all paid features until that date arrives. If your renewal was set for 15 September and you cancel on 5 September, you can use Cal.Ai until 15 September at midnight.

On the day after your renewal date, Cal.Ai will lock your access. You will see a message asking you to resubscribe. At that point, you have two choices: resubscribe at full price, or stop using the service.

What happens to your calendar data

Cal.Ai's published terms do not specify exactly how long they retain your calendar data and scheduling history after cancellation. This is a gap in transparency that concerns Stopee.

We recommend exporting or backing up all your important calendar data, scheduling notes, and meeting records before your subscription expires. Many calendar apps (Google Calendar, Apple Calendar, Microsoft Outlook) allow you to export data as CSV or ICS files. Do this at least 5 days before your access ends, just to be safe.

Auto-renewal after cancellation

Once you cancel, Cal.Ai will not attempt to charge you again for any future billing period. Auto-renewal stops immediately. You will never receive a surprise charge after a proper cancellation.

However, if you reactivate your subscription later, any promotional discounts you had before may no longer apply. You may be offered a new-user discount instead.

Common mistakes to avoid when cancelling Cal.Ai

We understand that cancelling a subscription can feel overwhelming, especially when multiple platforms are involved. Here are the pitfalls we see users stumble into most often.

Mistake 1: deleting the app instead of cancelling the subscription

Deleting the Cal.Ai app from your phone does not cancel your subscription. Your subscription lives in Apple's servers (App Store) or Google's servers (Google Play), not on your device. You will still be charged on your renewal date, even without the app installed. Always cancel through Settings, not through deleting the app.

Mistake 2: missing the 30-day refund window

Cal.Ai's 100% money-back guarantee expires after 30 days. If you wait 31 days to request your refund, you lose eligibility under that policy. Mark your calendar the moment you purchase and decide whether you want a refund within the first week-do not wait until day 28.

Mistake 3: requesting a refund from the wrong company

App Store purchases must be refunded by Apple, not by Cal.Ai. Google Play purchases must be refunded by Google, not Cal.Ai. Emailing Cal.Ai support for an Apple refund wastes 2 to 3 days while support redirects you. Check your receipt email to confirm where you bought it, then request the refund from that platform.

Mistake 4: cancelling without proof of purchase

If you need to escalate to the National Consumer Commission later, you must prove you paid for the subscription. Keep your receipt email, bank statement showing the charge, and screenshot of the App Store or Google Play Store confirmation. Do not rely on memory to reconstruct this information.

Mistake 5: sending cancellation requests without a deadline

If you email Cal.Ai support asking to "cancel soon" or "cancel whenever", they may delay processing for weeks. Always write: "Please cancel my subscription effective [specific date]", using your actual renewal date. This leaves no ambiguity.

Common reasons to cancel Cal.Ai and when to reconsider

Before you click "Cancel subscription", pause and honestly assess your situation-sometimes a small change solves the problem.

Legitimate reasons to cancel

• The app does not integrate with your calendar: If Cal.Ai does not work with Outlook, Google Calendar, or your company's calendar system, it cannot help you. Cancellation makes sense.
• You switched to a different scheduling tool: If you have moved to Calendly, Microsoft Bookings, or another scheduling platform, Cal.Ai becomes redundant. Cancel without guilt.
• The interface is too complex: If you have spent two weeks trying to learn Cal.Ai and it still confuses you, life is too short. Cancel and find something simpler.
• Auto-scheduling conflicts with your workflow: If Cal.Ai keeps scheduling meetings at times you prefer to block off, the feature is working against you, not for you. Cancel and go back to manual control.
• Budget constraints: If ₹1,999 per month has become unaffordable, there is no shame in cancelling a non-essential subscription. Your financial stability comes first.

When to hold off on cancelling

Before you cancel, ask yourself these questions:

• Have you used it for at least 2 weeks? The first week is always a learning curve. Give yourself 14 days of genuine use before deciding.
• Did you connect all your calendars? If you only connected one calendar but use three, Cal.Ai cannot see your full schedule. Connect them all and try again.
• Is the annual plan cheaper per month than the monthly plan? If you are hesitating because of cost, the ₹2,999 annual plan (₹250 per month) might be better than ₹1,999 monthly. Switch instead of cancelling.
• Can you contact support for help? If you are stuck on a feature, email Cal.Ai support first. One conversation might unlock the tool's value for you.

Stopee's pre-cancellation checklist

Use this checklist to prepare for cancellation and avoid losing important information.

Your next steps and support from stopee

Cancelling Cal.Ai should take no more than 5 minutes once you know which platform you subscribed through. The real investment is in protecting your data and securing any refund you are entitled to.

Start by finding your original receipt email. Open it and note three things: (1) the exact date you purchased, (2) whether it came from Apple, Google, or Cal.Ai directly, and (3) the amount you paid. That single email is your map for the next 10 minutes.

If you subscribed via App Store or Google Play, go straight to Settings and cancel your subscription using the steps we outlined above. Your cancellation is instant and your next renewal is blocked immediately.

If you subscribed directly through Cal.Ai's website, log into your account dashboard first and look for a "Cancel Subscription" button. If you cannot find one, email support@caltrackai.com and use the exact wording we provided-clarity accelerates responses.

Stopee has helped thousands of consumers cancel stubborn subscriptions, claim refunds they thought were lost, and protect their data before access disappeared. If Cal.Ai ignores your cancellation request or denies a refund you deserve, you can escalate to the National Consumer Helpline at 1800-11-4000. Your consumer rights in India are stronger than most companies acknowledge.

Remember: cancellation is your right, not a favour. Cal.Ai exists to serve you, not the other way around. If it is no longer delivering value, close it without hesitation and redirect that ₹1,999 to something that actually works for your schedule.

Contact information and escalation

If Cal.Ai refuses to cancel or denies a refund you believe you are entitled to, here are your escalation contacts.

Cal.Ai support

• Email: support@caltrackai.com
• Website: www.calai.app
• Response time: 2 to 5 business days (typically slower on weekends)

Consumer protection authorities in india

• National Consumer Helpline: 1800-11-4000 (toll-free, 9:30 am to 5:30 pm Monday to Friday)
• Official website: www.consumercomplaints.in
• File a complaint if: Cal.Ai ignores your request for 14 days, denies a refund without valid reason, or fails to honour their stated 30-day guarantee.

Your state consumer commission

For disputes exceeding ₹1 crore or for formal legal action, contact your district or state consumer commission. Stopee recommends keeping all email correspondence with Cal.Ai as evidence before you file.

You have invested your time and money into Cal.Ai. If it is not working, your choice to walk away is valid, legal, and enforceable. Stopee stands with you in that choice.