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Cancel Crafto: The Right Way
How to cancel crafto and protect your creative workspace
What is crafto and why creators choose it
Crafto is a subscription-based design and project management app built for creative professionals across India. It combines task organisation, real-time collaboration and design resources into a single workflow platform-allowing teams to manage projects without juggling multiple tools.
The app integrates seamlessly with your payment method at signup, whether through the Apple App Store or UPI AutoPay (for Android and web users in India). This convenience also means renewal happens automatically each billing cycle unless you actively cancel.
Core features at a glance
Crafto focuses on streamlining creative work through task boards, file sharing, design templates and team collaboration. Access and billing are tied directly to the app and your chosen payment gateway-making both signup and cancellation platform-specific processes.
If Crafto no longer fits your workflow or budget, Stopee can guide you through every cancellation step without losing your data or facing surprise charges.
Understanding crafto's pricing and billing cycles
Crafto operates on a recurring subscription model, with pricing varying by region, platform and plan tier.
| Plan type | Billing cycle | Status in India |
|---|---|---|
| Standard (contact for details) | Monthly | Available |
| Premium or higher tier | Annual option | Contact Crafto for pricing |
| Trial or limited free plan | Varies | Check app for current offers |
Pro tip: Open your Crafto app or visit the pricing page to confirm your current plan and renewal date. Knowing this date helps you time your cancellation to avoid duplicate charges.
Should you cancel crafto, or can you pause instead
Reasons creators cancel
Budget cuts, switching to a competitor tool, or simply outgrowing the app are all common reasons. Stopee hears from users who cancel because they've found a free alternative or their project workflow has changed entirely.
Some team members also cancel because their company has negotiated a group plan-making individual subscriptions redundant. Whatever your reason, Stopee supports your right to exit without friction or hidden fees.
Pause or downgrade options
Before cancelling outright, check whether Crafto offers a pause feature or a free tier. Pausing is ideal if you expect to return; downgrading to a lower-cost plan works if you only need basic features.
Contact Crafto support in-app or through their website to explore these options. If neither suits you, proceed with cancellation-Stopee will ensure you do it correctly.
How to cancel crafto step by step
Cancellation steps depend on your payment method and device. Follow the method that matches your setup.
Cancel crafto on iOS through the apple app store
If you signed up via your iPhone and billing flows through the App Store, use this method.
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID profile picture or name at the top.
- Select Subscriptions from the menu.
- Find and tap Crafto in the list of active subscriptions.
- Tap Cancel Subscription and confirm when prompted.
- You will see a confirmation message; take a screenshot for your records.
Warning: Cancellation on the App Store stops future charges but does not refund payments already taken. Cancel at least 24 hours before your next billing date to prevent a surprise charge.
Pro tip: After cancelling, return to your Subscriptions list and verify that Crafto shows a cancelled status. Some users find it listed as "Expires on [date]" rather than "Active"-this is normal.
Cancel crafto with UPI AutoPay in india
If you set up Crafto with recurring UPI payments through Google Pay, PhonePe, BHIM UPI or another payment app, disable AutoPay from your payment provider's side.
- Open your UPI app (Google Pay, PhonePe, BHIM UPI or your bank's app).
- Navigate to the Subscriptions, AutoPay or Recurring Payments section.
- Locate Crafto in your active recurring mandates or subscriptions list.
- Tap or select Crafto and choose Disable, Stop or Cancel.
- Confirm the action-your payment app will show a confirmation.
- Take a screenshot confirming that the mandate has been revoked.
Warning: Disabling AutoPay in your UPI app stops future charges, but does not remove Crafto from your phone or your account. You may also need to disable auto-renewal inside the Crafto app itself (see next section) to ensure a clean cancellation.
Pro tip: If you cannot find Crafto in your UPI app's subscription list, it may be listed under a different name or the merchant ID. Search your transaction history and look for charges labeled "Crafto" or the parent company name "Primetrace Technologies Private Limited."
Cancel crafto directly within the app or account settings
Some users can also cancel by accessing Crafto's own account or subscription settings. This method ensures both the app and your payment provider are in sync.
- Open the Crafto app and sign in with your credentials.
- Tap the menu icon (hamburger or three dots) in the app.
- Look for Account, Settings, Subscriptions or Billing-exact wording varies by app version.
- Find the active subscription or plan section and tap Manage Subscription or Cancel Plan.
- Follow the prompts to confirm cancellation. Crafto will ask for a cancellation reason (optional).
- You will see a final confirmation screen; screenshot this for your records.
After completing these steps, your subscription cancellation is logged. Stopee recommends confirming the cancellation through both your payment app and the Crafto app to avoid any billing overlap.
What happens immediately after you cancel crafto
Your access timeline
Cancelling Crafto stops future automatic renewals, but does not instantly remove your access. You retain full subscription benefits until the end of your current billing period.
For example, if your billing cycle renews on the 20th of each month and you cancel on the 5th, you keep using Crafto until the 20th-then access ends unless you resubscribe.
Protecting your data and projects
We understand the anxiety of losing creative work. After cancelling, your account and all projects typically remain visible in the app, but export or back up any critical files before your access expires.
Crafto does not automatically delete your account when you cancel. However, if the company deletes your account later (due to inactivity or policy changes), your data may be lost. Download or export your projects while you still have active access-this takes just a few minutes and gives you peace of mind.
Pro tip: Use your device's built-in screenshot or file-sharing tools to save project previews, designs or task lists. Many design apps also support exporting to formats like PDF or image files.
Refunds and billing protections under indian law
Crafto's no-refund policy
Crafto's standard policy states that payments made before cancellation are non-refundable. Once your payment is processed-whether through the App Store, UPI AutoPay or another method-that money is retained by Crafto unless a specific exception applies.
Crafto's pricing documentation does not mention a 14-day cooling-off period or automatic refund rights for Indian subscribers, though this does not mean you have no recourse under law.
When you might be entitled to a refund
Indian consumer protection law-specifically the Consumer Protection Act 2019-protects you against unfair trade practices and service delivery failures. If any of the following apply, you have grounds to pursue a refund or dispute:
- The service was not delivered as promised (e.g., Crafto charged you but the app was inaccessible for extended periods).
- A charge was processed without your explicit consent or authorization.
- The billing amount differs from what was displayed at signup.
- Crafto failed to honour a cancellation request within a reasonable timeframe, resulting in duplicate charges.
How to pursue a refund or dispute
- Contact Crafto support immediately with a clear description of the issue, screenshots of charges and your account details. Keep all emails and responses.
- If Crafto does not respond within 24 hours (per their stated grievance policy) or refuses your refund, escalate to your payment provider or bank.
- File a chargeback or payment dispute with your bank or UPI provider-they will investigate and may reverse the charge if they find it unauthorized or fraudulent.
- If the dispute is still unresolved, file a formal complaint with your state's consumer forum or the Central Consumer Protection Authority (CCPA) under the Consumer Protection Act 2019.
Pro tip: Keep all evidence: screenshots of charges, email confirmations, cancellation requests and Crafto's responses. Consumer forums in India favour complainants with thorough documentation.
Your consumer rights and escalation options in india
Legal protections available to you
As a consumer in India, you are protected by the Consumer Protection Act 2019, which covers digital goods and services. This law requires companies like Crafto to act in good faith, honour cancellation requests, and resolve complaints fairly.
If Crafto fails to respond to your grievance within 24 hours (as stated in their policy) or refuses to resolve a billing issue, you have the right to escalate beyond the company.
Where to escalate if crafto refuses to help
Stopee encourages you to exhaust all internal channels first-but if Crafto ignores you, here are your next steps:
- Your bank or UPI provider: File a chargeback or dispute for unauthorized or fraudulent charges. Most banks in India process disputes within 15-30 days.
- State consumer forum: File a complaint under the Consumer Protection Act 2019 with your district or state consumer forum. This is free or low-cost and does not require a lawyer.
- Central Consumer Protection Authority (CCPA): For national-level issues or if state forums fail, escalate to the CCPA (website: ccpa.gov.in).
- Crafto's grievance officer: Escalate formally to the grievance officer at the registered office: Primetrace Technologies Private Limited. A formal letter requesting resolution often accelerates responses.
Pro tip: Document every step. Write clear, timestamped emails to Crafto; keep screenshots and transaction records. Consumer forums reward complainants who show they tried to resolve issues directly first.
Common mistakes to avoid when cancelling crafto
We know cancelling can feel stressful-especially when you're worried about surprise charges or losing access to your creative work. Let's walk through the pitfalls Stopee's users have encountered, so you don't repeat them.
Mistake 1: cancelling only in the app, not with your payment provider
Some users disable auto-renewal inside the Crafto app but forget to revoke the UPI AutoPay mandate or turn off the App Store subscription. Result: charges still arrive because the payment provider still has authorisation.
Always cancel in both places: the Crafto app and your payment app or the App Store. Stopee recommends checking both 24 hours after cancellation to confirm the status.
Mistake 2: cancelling too close to your billing date
If you cancel on the 19th of the month and your billing renews on the 20th, the system may process your charge before it recognizes your cancellation request. Wait at least 24-48 hours after cancelling before your billing date arrives.
Pro tip: Check your renewal date in the app before cancelling, then set a phone reminder for 48 hours after you've cancelled. This gives the system time to process and prevents surprise charges.
Mistake 3: not exporting or backing up your projects before access expires
Once your access ends, downloading or sharing files becomes impossible. If you ever need to revisit your creative work or migrate it to another tool, you'll be locked out.
Spend 10 minutes exporting or screenshotting your key projects before your billing period ends. It takes minimal effort and saves enormous frustration.
Mistake 4: ignoring unexpected charges after cancellation
If a charge appears after you cancel, don't assume it's an error and move on. Contact Crafto and your payment provider immediately to dispute it. These errors are fixable, and escalating quickly increases your chances of a refund.
Stopee has helped thousands of consumers recover unauthorised charges simply by raising the issue promptly and professionally.
Checklist before and after cancelling crafto
Use this checklist to ensure a clean, stress-free cancellation.
| Task | Status | Notes |
|---|---|---|
| Check your renewal date in the Crafto app | [ ] Done | You'll find this in Account or Billing settings |
| Export or screenshot key projects | [ ] Done | Do this before cancelling to preserve your work |
| Cancel the subscription inside the Crafto app | [ ] Done | Use the Account or Subscriptions menu |
| Disable UPI AutoPay in your payment app | [ ] Done | Google Pay, PhonePe, BHIM or your bank app |
| Verify cancellation in both places after 24 hours | [ ] Done | Confirm status in Crafto app and payment app |
| Monitor for unexpected charges after your final renewal date | [ ] Done | If a charge appears, dispute it immediately with your bank or UPI provider |
Keep or cancel: comparing your options
Before you complete your cancellation, consider whether downgrading, pausing or switching to an alternative might better serve your needs.
| Option | Cost impact | Access to projects | Best for |
|---|---|---|---|
| Cancel outright | Stops all charges after billing period ends | Lost after your access expires (unless exported) | No longer need the tool or budget is critical |
| Downgrade to free tier (if available) | Free, but limited features | Retained with basic access | Want to preserve your work without paying |
| Pause subscription (if available) | No charges during pause period | Retained; resumable later | Temporary budget constraints; expect to return |
| Switch to competitor tool | Varies by alternative | You control export; no forced loss | Found a better fit for your workflow |
Contact Crafto support to explore pause or downgrade options before committing to cancellation. If they offer either, you may avoid losing your account entirely.
Contacting crafto's grievance and support team
If you need to escalate an issue or have questions about cancellation, Crafto's grievance process is your first formal escalation point.
Crafto's registered grievance officer and contact
According to Crafto's Grievance Redressal Policy, the primary contact is the Grievance Officer at the registered office:
Primetrace Technologies Private Limited
Grievance Officer
(Address as registered with the company)
Response target: acknowledgement within 24 hours; resolution within 15 working days
Before escalating formally, try reaching support through the Crafto app or their main website contact form. If you do not receive a response within 24 hours, write a formal letter to the grievance officer's address, sent via registered post or email. Include your account details, the issue, relevant screenshots and the date you raised the problem with in-app support.
Pro tip: Sending a formal letter to the grievance officer often gets faster action than a support email alone-companies take legal escalation seriously.
Final thoughts: take control of your subscriptions with stopee
Cancelling Crafto does not have to be complicated or stressful. With clear steps, knowledge of your rights and attention to timing, you'll exit cleanly and protect your data in minutes.
Remember the essentials: cancel in both the Crafto app and your payment provider, give the system 24-48 hours to process, and export any work you want to keep. If Crafto charges you after cancellation, your bank and Indian consumer law have your back.
Stopee exists to demystify these processes and empower you to make informed choices about your subscriptions. Whether you're cancelling Crafto, exploring alternatives or disputing an unexpected charge, Stopee has helped thousands of consumers navigate exactly these scenarios and regain control of their digital spending.
Ready to cancel? Use the steps in this guide, follow the checklist and reach out to Stopee anytime you need clarity. Your subscription, your rules.