Manage Flixier

How to cancel flixier and claim your refund rights in india

What flixier is and why you might want to cancel

Flixier is a browser-based video and audio editing platform designed for creators who need fast, collaborative tools without installing software on their devices. It offers cloud storage, real-time teamwork features, stock assets and quick exports-useful if you're making short-form content or need to edit on the go.

You might decide to cancel for several reasons: you've found a cheaper alternative, your editing needs have changed, the learning curve feels steep, or you're simply not using the platform enough to justify the monthly cost. Whatever your reason, Stopee is here to guide you through the cancellation process and ensure you understand your rights as an Indian consumer.

Who uses flixier and what they pay for

Flixier attracts beginners, freelancers, small teams and content creators working with video and audio. The free tier gives you basic editing, but paid plans unlock higher export limits, more cloud storage (up to 100 GB), 4K exports, AI tools and brand kit features. If you're on a paid plan and no longer need these features, cancelling now can save you money every month.

Common reasons to cancel

You might cancel because you've switched to Adobe Premiere, DaVinci Resolve or another editor; your subscription auto-renewed and you forgot about it; you tried it for a project and don't need ongoing access; or you're cutting costs during a tight financial period. Stopee recognizes that cancelling a subscription is often about taking control of your spending, and every rupee counts.

Your consumer rights under indian law

Before you cancel, you need to know what legal protections you have as a consumer in India.

The consumer protection act 2019 and your refund rights

Under India's Consumer Protection Act 2019, you have the right to cancel a digital service within 14 days if you have not substantially used it. This is your "cooling-off period"-a safeguard built into consumer law to protect you from impulse purchases. Flixier's terms acknowledge this: if you cancel within 14 days and have not uploaded, edited, exported or performed any meaningful action, you are entitled to a full refund.

Important: "No use" means you haven't edited or exported any video or audio. Simply logging in, browsing templates or watching tutorials doesn't count as use, but clicking "export" or creating even one edit does. If you've used the service, the cooling-off window closes and your payment becomes non-refundable under Flixier's standard policy.

What happens after the 14-day window closes

Once 14 days have passed and you've used the service, Flixier treats your payment as final. This is standard in the SaaS (software-as-a-service) industry because digital products can't be returned like physical goods. However, you always retain the right to cancel your subscription at any time-you simply won't receive a refund for past payments.

If Flixier refuses a refund you believe you're entitled to (for example, if you genuinely didn't use it within 14 days), you can escalate to your state's Consumer Dispute Redressal Commission. Stopee recommends keeping your cancellation confirmation and any evidence of non-use (like screenshots of your account with zero exports) in case you need to file a complaint.

Current flixier pricing in india

Understanding what you're paying helps you decide whether cancellation makes financial sense or if you should downgrade instead.

Monthly and annual plans

Pro tip: If you're on an annual plan, you've already paid upfront. Cancelling mid-year won't recover that cost unless you used it less than 14 days and haven't exported anything. If you're on a month-to-month plan, cancelling stops future charges immediately.

How to cancel flixier in 3 steps

The process varies depending on how you signed up and where you're billed from. Stopee walks you through each method so you don't miss a step.

Cancel via flixier's web app (Billing dashboard)

If you signed up directly on Flixier's website and use your own payment method, this is your cancellation route.

1. Open your web browser and go to flixier.com. Sign in with your email and password.
   • Forgot your password? Click "Forgot password" and reset it before you proceed.
2. Click on your profile icon (usually in the top right corner) and select "Account Settings" or "Billing".
   • Look for a link labeled "Billing", "Subscription" or "Plans"-this varies by account layout.
3. In the Billing Dashboard, find your active subscription and click "Cancel Subscription" or "Manage Subscription".
   • You may see a popup asking why you're cancelling. Answer honestly-this feedback helps Flixier improve, and it won't affect your cancellation.
4. Confirm the cancellation by clicking the final "Cancel" button. Do not close the page until you see a confirmation message.
   • The page should say something like "Your subscription has been cancelled" or "Cancellation confirmed".
5. Check your email (including spam/promotions folders) for a confirmation email from Flixier within 5-10 minutes.
   • Warning: If you don't receive an email, your cancellation may not have processed. Repeat steps 2-4 or contact Flixier support.
6. Your subscription remains active until the end of your current billing period. You keep access to paid features until then.
   • Mark your calendar for your final access date so you don't lose work.

Cancel if you subscribed via apple app store

If you set up your Flixier subscription through the Apple App Store (on iPhone, iPad or Mac), you cancel directly in your Apple account, not in Flixier itself.

1. On your Apple device, open the Settings app.
   • On Mac, open System Preferences instead.
2. Tap your name at the top, then select "Subscriptions" (on iPhone/iPad) or "Subscriptions and Purchases" (on Mac).
   • You may need to enter your Apple ID password.
3. Find "Flixier" in the list and tap it.
   • If you don't see Flixier, scroll down-older subscriptions may appear at the bottom.
4. Tap "Cancel Subscription" and confirm your choice.
   • Apple will ask if you want to keep your subscription through the current billing cycle or cancel immediately. Choose based on your preference.
5. You'll receive a confirmation email from Apple. Your Flixier access ends on the date Apple specifies.
   • Keep this email-it's your proof of cancellation if Flixier charges you again by mistake.

Cancel if you subscribed via google play store

If you signed up through the Google Play Store on Android, your cancellation happens in your Google account.

1. On your Android device, open the Google Play Store app.
   • If you're on a computer, visit play.google.com in your browser.
2. Tap your profile picture in the top right, then select "Manage my subscriptions" (or "Payments and subscriptions" on the web version).
   • You may need to sign in with your Google account.
3. Tap "Flixier" to open your subscription details.
   • Check the renewal date-this is when your next charge will occur if you don't cancel.
4. Tap "Cancel subscription" and follow the prompts.
   • Google Play may offer a discount to keep you subscribed. Ignore this and proceed with cancellation if that's your choice.
5. Google will send a confirmation email. Your Flixier access ends on the specified date.
   • Save this email as proof in case you're charged again.

What happens after you cancel

Cancellation is the start of a transition period, not an immediate loss of access. Understanding this timeline helps you plan your next steps and protect your data.

Your access during the final billing period

After you cancel, Flixier keeps your subscription active until the end of your current billing period. If your renewal was scheduled for 15 January 2025, your access continues through that date. You retain all paid features-full export limits, cloud storage, AI tools, everything-right up until the end. This is your window to download or export any projects you want to keep.

Pro tip: Export or download all your projects before your access ends. Flixier may delete your files after a certain period of account inactivity (check their Terms of Service for the exact timeline). Stopee recommends downloading your work within the first week after cancellation, just to be safe.

Account data and file retention

Once your billing period ends, you lose access to paid features. Your account remains but downgrades to the free tier. Any projects you created stay in your account (for now), but you can't export videos longer than 30 minutes or access premium assets unless you re-subscribe.

Flixier's Terms state that they may delete inactive accounts or their data after a period of non-use (typically 12 months for dormant accounts, but verify this on their site). If you want to preserve your projects permanently, export them to your computer or cloud storage (Google Drive, Dropbox, etc.) before your access ends.

Confirmation email and what it contains

Your cancellation confirmation email should include your subscription end date and a summary of what's happening. If the email doesn't arrive within 10 minutes, check your spam folder. If it's still missing after 30 minutes, contact Flixier support via their website to request a manual confirmation. Stopee advises keeping this email for at least 12 months as proof you cancelled, in case Flixier accidentally charges you again.

Refund eligibility and how to claim

The refund situation depends on when you cancel and whether you've used the service.

The 14-day cooling-off period

If you cancel within 14 calendar days of your first payment and have not substantially used the service, you qualify for a full refund under the Consumer Protection Act 2019. "Substantially used" means you've uploaded video, edited it, exported, added subtitles, or performed any meaningful editing action. Simply logging in or watching tutorials doesn't count.

To claim this refund, contact Flixier support and state that you're invoking your cooling-off right under Indian consumer law. Provide your order date and subscription start date. Flixier should process your refund to your original payment method within 5-10 business days. If they refuse, you can escalate to your state Consumer Dispute Redressal Commission.

Cancellations after 14 days

Once you've passed the 14-day mark or used the service, Flixier's standard policy kicks in: all payments are final and non-refundable. Cancelling stops future charges but doesn't recover what you've already paid. This is standard for digital products and applies whether you cancel on day 15 or day 365.

Exception: If Flixier charged you twice by error, failed to deliver the service, or violated a term of their agreement, you may have grounds for a refund dispute. Contact their support team first, and if they won't cooperate, escalate to your Consumer Dispute Redressal Commission.

How to request a refund if eligible

1. Document your subscription: note your purchase date, subscription start date, and current date.
   • If you're within 14 days and haven't exported or edited anything, you have strong grounds.
2. Visit Flixier's support page or help center and submit a support ticket.
   • Subject line: "Refund request under Consumer Protection Act 2019 - 14-day cooling-off period"
3. In your message, state:
   • "I purchased a Flixier subscription on [date] and have not substantially used the service. I am invoking my 14-day cooling-off right under India's Consumer Protection Act 2019 and request a full refund to my original payment method."
4. Flixier's support team will review and respond within 3-5 business days.
   • If approved, the refund reaches your payment method in 5-10 business days.
   • If denied, ask for a written explanation and keep it as evidence.
5. If Flixier refuses a refund you're legally entitled to, file a complaint with your state's Consumer Dispute Redressal Commission (free or low-cost process).
   • Include your support ticket exchange, proof of payment, and the cancellation confirmation.

Common cancellation mistakes to avoid

Many people cancel Flixier but miss crucial steps that cause billing mishaps or data loss. We've seen it happen, and you can avoid these traps.

Forgetting to confirm your cancellation

Some users click "Cancel" and assume the job is done. In reality, you must confirm your choice on the final popup and wait for the confirmation email. If you only click "Cancel" without confirming, your subscription stays active and you're charged again on the renewal date. Always wait for the confirmation email from Flixier or your payment platform before you consider yourself cancelled.

Cancelling on the wrong platform

If you subscribed via the App Store but cancel via the Flixier website, your cancellation doesn't go through. Each platform handles its own subscriptions: App Store cancellations must happen in your Apple account, Google Play cancellations in your Google account, and website-direct cancellations in your Flixier billing dashboard. If you're not sure where you subscribed, check your payment history (Apple ID, Google Play, or your card statement) to find the original charge source.

Failing to save or export your projects

Once your access ends, you lose the ability to export videos longer than 30 minutes or use premium features. If you have unfinished projects or want to keep your edits, export them before your billing period ends. Flixier may eventually delete inactive accounts, so don't assume your data will be safe indefinitely. Stopee recommends exporting everything within one week of cancellation.

Not keeping proof of cancellation

If Flixier charges you after cancellation (billing errors happen), you'll need your confirmation email as proof. Without it, disputing the charge is harder. Forward your cancellation email to yourself or save it in a folder labeled "Subscriptions" so you can find it quickly if needed.

Cancelling too close to your renewal date

If your renewal is tomorrow and you cancel today, Flixier may still charge you tomorrow-then honour the cancellation for the following month. Check your billing date before you cancel. If your renewal is within 48 hours, you might get charged once more, but your subscription will end after that. This isn't a mistake; it's how most SaaS platforms work. However, if you're within the 14-day cooling-off period and haven't used the service, you can request a refund of that charge.

Checklist before you cancel

Use this checklist to ensure you've covered everything and avoid surprises after cancellation.

Once you've ticked every box, you're ready to cancel. Stopee's step-by-step guides above will walk you through the actual cancellation process without confusion.

When to cancel versus downgrade

Cancellation isn't always the best choice. Sometimes downgrading to the free tier or switching to a cheaper annual plan makes more sense.

Reasons to cancel flixier completely

Cancel if you've switched to another editor (Adobe Premiere, DaVinci Resolve, CapCut), you don't create video or audio content anymore, or you found a free alternative that does everything you need. Also cancel if you're on a tight budget and can live without the extra export minutes or AI features. If you're cancelling because Flixier keeps charging you by surprise, cancelling ensures no future charges.

Reasons to downgrade instead

The free tier includes basic editing, 30-minute exports and limited storage. If you only edit short clips or don't need 4K exports, downgrading saves you money while keeping your account and projects intact. You can upgrade anytime if your needs change. To downgrade, simply cancel your paid plan-you'll automatically revert to the free tier with no action needed.

Final summary: your path forward with stopee

Cancelling Flixier is straightforward once you know where to go and what to watch for. You have the right to cancel anytime, and you have legal protection under India's Consumer Protection Act if you cancel within 14 days without using the service. Whether you're over-subscribed, switching editors, or cutting costs, Stopee has helped thousands of consumers cancel subscriptions without losing money or data. Follow our step-by-step guides, keep your confirmation email, and export your projects before your access ends. If Flixier refuses a refund you're entitled to, your Consumer Dispute Redressal Commission is your escalation point. Take control of your subscriptions today, and don't let forgotten monthly charges drain your account.

Flixier's registered office (for complaints)

If you need to file a formal complaint or send a dispute notice, Flixier SRL's registered office is documented in their Terms of Service and public registries. You can find the latest address on their official Terms page at flixier.com/terms. For consumer complaints in India, contact your state's Consumer Dispute Redressal Commission or the Central Consumer Protection Authority (CCPA) in New Delhi. Keep all email correspondence with Flixier and your cancellation confirmation as evidence in case you need to escalate.