Manage Flow

How to cancel flow and understand your refund rights in india

What is flow and how does it work

Flow is a subscription-based productivity application that helps you manage your time and workflow through advanced timers and task management tools. You purchase Flow either directly through its website or via in-app purchases on the Apple App Store or Google Play Store. The service operates on a freemium model, meaning you get basic features at no cost, but unlock Pro features through a paid subscription.

How flow sells subscriptions

Flow offers three purchasing routes. First, you can buy directly from Flow's website using a credit or debit card. Second, you can purchase through Apple's App Store on your iPhone or iPad. Third, you can buy on Google Play for your Android device. Each purchase channel has different billing rules, which matters enormously when you want to cancel. At Stopee, we help consumers navigate these differences so you don't get stuck paying after you've decided to leave.

Available plans and pricing

Flow offers three subscription tiers in India. Below is the current pricing structure, though you should confirm these rates in your App Store or on Flow's website before committing, as prices can vary by platform and region.

If you've purchased the Lifetime plan, you do not need to cancel because there is no recurring subscription. For monthly and yearly plans, follow the cancellation steps below.

Why you might want to cancel flow

Before you cancel, let's talk honestly about when it makes sense to leave. You might cancel because you found a productivity tool that fits your workflow better, you're not using the Pro features regularly, or your budget has changed. You might also cancel if you purchased through a platform (Apple or Google) and want to shift your subscription or try another app. At Stopee, we believe cancellation decisions are personal, and we're here to make the process seamless so you keep control of your money.

Common reasons users cancel

Many people cancel after the free trial ends because they realise the paid features don't match their needs. Others find that basic free features are sufficient and don't justify the monthly cost. Some users cancel because they prefer a one-time purchase model over recurring billing. Whatever your reason, you have the right to cancel without penalty once you understand how to do it correctly.

Questions to ask before you commit

Ask yourself: Do I use the Pro timer and workflow features at least once a week? Am I comfortable with automatic monthly billing? Can I afford ₹129 per month, or would the yearly plan at ₹799 save me money? If the answer to any of these is "no," cancellation may be right for you. Stopee recommends testing the free tier thoroughly before upgrading, so you avoid premature cancellations and wasted spending.

Your consumer rights in india

India's Consumer Protection Act (CPA), 2019, protects you when purchasing digital products and services. You have the right to cancel most subscriptions within 14 days of purchase without penalty, though this applies differently depending on where you bought Flow.

What the consumer protection act covers

Under the CPA, 2019, you have the right to demand a refund if a service does not match its description or if the trader (in this case, Flow or the app platform) breaches its obligations. Additionally, you may have grounds for cancellation if the billing terms were unclear or if you were charged without explicit consent. For direct web purchases from Flow, Indian consumer law generally grants you a 14-day cooling-off period from the date of purchase, though Flow's public policy does not explicitly mention this right.

Different rules for different platforms

If you purchased through Apple App Store or Google Play, Apple and Google's own refund policies take precedence, along with their local compliance obligations. Apple typically allows refund requests within 14 days of purchase in India. Google Play offers a similar 48-hour window for app purchases and 14 days for subscriptions in certain circumstances. When you cancel through these platforms, the platform controls your refund, not Flow directly. This is important: you must file refund claims with Apple or Google, not with Flow.

How to cancel flow on the web

If you bought your Flow subscription directly through Flow's website (not through an app store), follow these steps to stop future billing immediately.

1. Open your web browser and go to Flow's official website.
   • Make sure you're on the legitimate Flow domain, not a phishing site.
2. Sign in to your Flow account using your email and password.
   • If you've forgotten your password, use the "Forgot password" link and reset it before proceeding.
3. Navigate to your account settings or billing dashboard.
   • Look for links labelled "Account," "Settings," "Billing," or "Subscriptions" - the exact label varies by app design.
   • If you cannot find these links in the main menu, check your profile icon or user menu in the top-right corner.
4. Locate your active subscription in the billing section.
   • You should see your current plan (Monthly or Yearly), the next billing date, and renewal amount.
5. Click the "Cancel subscription" or "Cancel plan" button next to your subscription.
   • Warning: Do not simply delete your account. Deleting your account does not automatically cancel your subscription; you must cancel the subscription first.
6. Confirm your cancellation when prompted.
   • Flow may offer a discount or downgrade option as a retention offer. You can ignore this and proceed with cancellation.

Pro tip: Take a screenshot of the cancellation confirmation page. This serves as proof that you cancelled on a specific date and will protect you if Flow charges you again by mistake.

How to cancel flow on iOS

If you subscribe to Flow through your iPhone or iPad via the Apple App Store, you must cancel through Apple's subscription management system, not through the Flow app itself. Deleting the Flow app from your phone does not cancel your subscription.

1. Open the Settings app on your iPhone or iPad.
   • Do not open the Flow app; you manage this from your device settings.
2. Scroll down and tap "App Store" (or "iTunes & App Store" on older iOS versions).
   • This takes you to your app-related account settings.
3. Tap your Apple ID profile icon at the top of the screen.
   • You may be asked to authenticate with Face ID, Touch ID, or your Apple ID password.
4. Select "Subscriptions" from the menu.
   • This shows all active subscriptions linked to your Apple ID.
5. Find "Flow" in your subscriptions list and tap it.
   • You'll see your subscription level, renewal date, and price.
6. Tap "Cancel subscription" or "Cancel plan."
   • Apple will ask you to confirm. Follow the prompts to complete the cancellation.

Once cancelled, your subscription stops renewing on your next billing date. You keep access to Pro features until that date arrives. Pro tip: Apple's refund window is typically 14 days from purchase in India. If you purchased within the last 14 days and believe you were charged unfairly, request a refund directly from Apple by visiting reportaproblem.apple.com or contacting Apple Support.

How to cancel flow on android

Android users who subscribed through Google Play must manage cancellations via Google Play settings. Like iOS, simply uninstalling the Flow app will not stop your recurring charges.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap the profile icon at the top-right of the screen.
2. Select "Manage my subscriptions" or "Subscriptions" from the menu.
   • The exact wording depends on your Android version and Play Store version.
3. Scroll through your active subscriptions and tap "Flow."
   • You'll see the subscription tier, next billing date, and amount.
4. Tap "Cancel subscription."
   • Google Play will display your cancellation options and ask for confirmation.
5. Confirm your cancellation choice.
   • You can usually select a reason for leaving, though this is optional.

Your subscription stops renewing on your next billing date, and you retain access until then. Warning: If you are within 14 days of your initial purchase and believe you were charged unfairly, you can request a refund through Google Play. Visit play.google.com/store, access your order history, and click "Report a problem" next to the Flow purchase. Google typically processes refunds within 5 to 7 business days. Stopee recommends acting quickly because Google's refund window closes after 14 days in most cases.

What happens after you cancel

Understanding what you can and cannot access after cancellation prevents confusion and disappointment. You do not lose access immediately; instead, you keep using Flow until your current billing cycle ends.

Your access and features after cancellation

Once you cancel, you remain a Flow user. Your access to Pro features (advanced timers, premium workflows, and other paid tools) continues through the end of your billing period. If your renewal date is 15 days away, you have 15 more days of full Pro access. After the billing cycle ends, you automatically revert to the free tier, losing access to Pro features but keeping your account and saved data intact. This grace period gives you time to export important data or migrate your tasks to another app if needed.

Your account data and saved workflows

Cancelling your subscription does not delete your account or your saved workflows and task data. Your personal information and any timers or workflows you created remain accessible under the free tier. You can log back in anytime to view your history. If you want to delete your account entirely, you must request this separately through Flow's support or account settings. Stopee advises keeping your login credentials safe until you've decided whether to keep your account for reference.

No automatic downgrade to free

Flow does not charge you again after cancellation. Your subscription simply expires, and you move to the free version automatically. You do not need to "switch plans" or take any additional action. Your Pro access simply stops working when your billing cycle ends.

Refund eligibility and how to request one

Flow's refund policy is restrictive compared to many competitors. Understanding your specific eligibility based on your purchase channel is crucial to avoid disappointment and to know when to escalate.

Direct web purchases and refunds

If you purchased Flow directly from its website, Flow handles refunds on a case-by-case basis. Flow does not automatically offer refunds after the sale is complete. However, under India's Consumer Protection Act, you may be entitled to a refund if you purchased within 14 days and believe the service does not match its description or was sold to you under misleading terms. To request a refund for a direct purchase, contact Flow's support team with your receipt or invoice and explain your reason for the refund request. Be specific about why the service did not meet your expectations. Stopee recommends keeping all confirmation emails and payment receipts as proof of your transaction date.

App store and google play refunds

Refunds for App Store purchases go through Apple, not Flow. Similarly, refunds for Google Play purchases go through Google, not Flow. Do not contact Flow asking for a refund on an in-app purchase; instead, contact the respective platform. Apple allows refund requests up to 14 days after purchase through reportaproblem.apple.com. Google Play typically grants refunds within 48 hours of purchase for apps, though subscription refunds have a longer window. Both platforms ask you to explain your reason (e.g., accidental purchase, service quality, technical issues). Be honest and specific.

When you cannot get a refund

Flow does not offer refunds if you purchased more than 14 days ago and are simply changing your mind. If you've used the Pro features for several billing cycles and then decide to cancel, you forfeit past payments. This is standard industry practice and aligns with most SaaS (Software as a Service) cancellation policies. Your money stops going out once you cancel; previous payments are treated as payment for services already rendered.

Common mistakes when cancelling flow

We understand that cancellations can feel stressful, especially if you're worried about being charged again. Here are the pitfalls we see most often so you can avoid them.

Deleting the app instead of cancelling the subscription

This is the most common mistake. You download Flow, decide it's not for you, and delete it from your phone. Months later, you discover charges appearing on your statement. Deleting the app does nothing to your subscription; you must cancel through your device settings (Apple or Google) or through Flow's website. The app is just a window into the service; the subscription exists independently at the backend. Always cancel through the official system before deleting.

Logging out and thinking that cancels your subscription

Logging out of Flow or losing your login credentials does not cancel your subscription. Some people think that by logging out, they've "left" the service. Your subscription renews based on your payment method, not on your login activity. Cancellation requires explicit action in your subscription settings.

Forgetting to cancel subscriptions on all platforms

If you purchased Flow on both iOS and Android, you have two separate subscriptions. Cancelling one does not cancel the other. You must cancel each subscription independently. Keep a list of where you've purchased Flow (web, App Store, Google Play) and confirm you've cancelled on every platform.

Missing the 14-day refund window

If you want a refund, act within 14 days of purchase. After 14 days, both Apple and Google (and likely Flow itself) will deny your refund request. If you're unsure whether 14 days have passed, calculate the date carefully. A purchase made on January 1st becomes non-refundable on January 15th at the same time. Mark your purchase date on your calendar as a reminder.

Not saving your cancellation confirmation

When you cancel, take a screenshot of the confirmation screen showing the date and time. If Flow charges you again by mistake, this screenshot is your proof that you cancelled. Without proof, disputing the charge becomes much harder. Store this screenshot in your email or cloud storage so you can retrieve it later if needed.

Checklist for cancelling flow successfully

Use this checklist to ensure you've completed every step correctly and won't face surprise charges.

Repeat this checklist for each platform if you subscribed to Flow in multiple places.

Comparison: cancel versus downgrade

Before you cancel permanently, consider whether downgrading might meet your needs. Downgrading means moving from a paid plan to the free tier rather than leaving entirely. This table shows the key differences.

If you're simply unsure about the Pro features, consider keeping your free account and cancelling the paid subscription. This way, you keep your data and workflows and can upgrade again later if you change your mind. Stopee recommends this middle path for users who are on the fence.

What to do if flow keeps charging you after cancellation

If you've cancelled but Flow (or Apple or Google) continues to charge you, follow these escalation steps. You have legal protections under consumer law, and companies are obligated to stop unauthorised charges.

Step 1: review your cancellation confirmation

First, confirm that you actually cancelled. Check your confirmation screenshot or email. If you cannot find proof, log back into your subscription account to verify the cancellation status. Sometimes people think they've cancelled when they've only selected the option without confirming it.

Step 2: contact flow support directly

If cancellation is confirmed but charges continue, email Flow's support team immediately. Provide your account email, the date you cancelled, your cancellation confirmation screenshot, and all recent charges. Ask for an immediate refund and explanation. Keep records of all communication.

Step 3: contact the payment platform

If you purchased through Apple or Google, contact their support teams. Report the unauthorised recurring charge. Apple and Google take this seriously and can force a refund. You can also dispute the charge with your bank or credit card company, explaining that you cancelled the subscription but were charged anyway.

Step 4: file a complaint with consumer authorities

If Flow refuses to stop charging you or refund you, file a complaint with the National Consumer Disputes Redressal Commission (NCDRC) or your state's consumer authority. Provide all evidence: cancellation confirmation, proof of charges, communication with Flow, and proof of any refund requests denied. The consumer authority can compel Flow to refund you and may impose penalties for the violation. Stopee recommends documenting everything in writing so you have evidence for any escalation.

Contact flow for cancellation support

If you encounter issues cancelling Flow online, reach out to their support team. While Flow has not published a specific postal address dedicated to cancellations on their public contact page, you can contact them through their website's support or help section. Most tech companies prefer email or in-app support rather than postal mail. When you contact Flow, provide your account email, subscription details, and the steps you've already taken to cancel. Be patient but firm about your cancellation request.

If you're dealing with an Apple or Google purchase, contact those platforms' support teams directly for the fastest resolution. They typically respond within 1 to 3 business days.

Final thoughts: staying in control of your subscriptions

Cancelling Flow should be straightforward, but the multi-platform nature of app subscriptions (web, iOS, Android) creates confusion. The key to success is knowing exactly where you purchased, following the correct steps for that platform, and saving proof of your cancellation. Your money should work for you, not against you, and at Stopee, we believe every consumer deserves clarity and control over their subscriptions. Stopee has helped thousands of consumers cancel unwanted services, claim refunds they're entitled to, and avoid future billing traps. If you're unsure at any stage, review this guide or reach out to consumer authorities in India who are ready to support you. Your cancellation decision is final once confirmed, so take action confidently and protect your wallet.