Manage Fullscreen

How to cancel fullscreen and protect your creator earnings in india

What fullscreen is and why creators sign up

Fullscreen is a subscription-based platform built for digital creators who need tools to distribute content, track audience engagement, and monetise their work across multiple platforms. If you create videos, manage a creator business, or publish digital content, Fullscreen offers analytics and distribution features designed to streamline your workflow.

You access Fullscreen either through their web portal or via app store subscriptions (iOS and Google Play). The service handles billing through whichever channel you chose at sign-up, which matters when you decide to cancel because each platform has its own cancellation process.

Core features at a glance

The platform gives you audience analytics to understand who watches your content, distribution tools to push your work across channels, and monetisation support to turn views into earnings. These are valuable tools, but if your creator journey has changed direction or the cost no longer justifies the benefit, cancellation is straightforward once you know where to look.

Who typically uses fullscreen

YouTubers, social media creators, independent publishers, and small production studios use Fullscreen to centralise their distribution and earnings data. If you started with Fullscreen but have since moved to other creator platforms or no longer need the service, Stopee understands that your needs evolve and you should be able to exit without friction.

Your consumer rights under indian law

Before you cancel, know exactly what legal protections you have as a Fullscreen subscriber in India.

The 14-day right of withdrawal

Under the Consumer Protection Act, 2019 and India's guidance on digital services, you have a fundamental right: if you request cancellation within 14 days of purchasing Fullscreen, you can receive a full refund. This window applies whether you bought the subscription on the website or through an app store. The 14 days run from the day you signed up, not from when you first used the service.

Once Fullscreen receives your withdrawal request, they must process the refund within 14 days. This means your money should be back in your account within a month of cancellation if you act within the initial fortnight.

Protection after the 14-day window

After the 14-day period closes, the law still protects you, but differently. If Fullscreen fails to deliver the service, misrepresents features, or breaches the terms you agreed to, the Consumer Protection Act, 2019 allows you to file a complaint with India's consumer authority. Stopee recommends documenting any issues before you cancel so you have evidence if you need to escalate.

Pro tip: Screenshot your subscription details, billing history, and any service problems before you initiate cancellation. These records become vital if you need to prove a refund claim to Fullscreen or to a consumer protection officer.

Methods to cancel fullscreen: choose your platform

Your cancellation method depends entirely on where you bought the subscription. Identify which platform you used, then follow the exact steps below.

Cancelling via the web (fullscreen-b.com)

If you signed up directly on Fullscreen's website and pay via card or bank transfer, follow these steps in order.

1. Open a web browser and go to the Fullscreen website (fullscreen-b.com) or your account login page.
   • Use the same email address and password you registered with.
2. Sign in to your creator account.
   • If you have forgotten your password, use the "Forgot password" link and reset it before proceeding.
3. Navigate to your Account Settings or Subscription Settings.
   • Look for tabs labelled "Billing," "Subscription," "Plans," or "Account Management"-these vary slightly by version.
4. Locate the option to "Cancel subscription" or "End membership."
   • You may also see "Pause subscription" or "Downgrade plan"-if you want to exit completely, select "Cancel" not "Pause."
5. Click or tap the cancellation button.
   • Fullscreen may ask why you are leaving or offer a discount to stay-this is normal and optional.
6. Confirm your cancellation when prompted.
   • The system will show a confirmation message. Take a screenshot of this for your records.
7. Check your email for a cancellation confirmation from Fullscreen within 24 hours.
   • Warning: If you do not receive an email, log back in and verify cancellation was processed. Sometimes the confirmation lands in spam-check there too.

Cancelling on iOS (Apple app store)

If you subscribed to Fullscreen through the App Store on your iPhone or iPad, Apple-not Fullscreen-processes your cancellation. Here is how.

1. Open the Settings app on your iOS device.
   • Do not open the Fullscreen app itself-you must use Settings.
2. Tap your name at the top of the Settings menu.
   • This opens your Apple ID profile.
3. Select "Subscriptions."
   • You will see a list of all active subscriptions linked to your Apple ID.
4. Find and tap "Fullscreen Media" or "Fullscreen" (the exact name depends on the app listing).
   • If you have multiple subscriptions, scroll to locate it.
5. Tap "Cancel Subscription" or "Remove."
   • Apple will ask you to confirm. Tap "Confirm" when ready.
6. Check the subscription status to confirm it now shows "Expires on [date]" instead of "Renews on [date]."
   • You remain a subscriber until that expiry date-cancellation takes effect after your current paid period ends.

Pro tip: Apple manages all App Store subscription cancellations through their system, not through Fullscreen. If Apple's Settings app shows the cancellation is complete, Fullscreen has received notice automatically.

Cancelling on android (Google play)

Google Play subscriptions require a slightly different path than iOS, but the principle is identical.

1. Open the Google Play Store app on your Android device.
   • Make sure you are using the official Google Play app, not a browser.
2. Tap the profile icon in the top right corner.
   • This is usually a circle with your account picture or initial.
3. Select "Payments and subscriptions" or "Subscriptions."
   • The exact wording varies by Android version and Google Play version.
4. Tap "Subscriptions" to view your active list.
   • You should see "Fullscreen Media" or similar.
5. Select the Fullscreen subscription.
   • Tap on the subscription name to open its details page.
6. Tap "Cancel subscription" and confirm when Google Play asks you to.
   • Some versions show a "Manage" button first-tap that, then select "Cancel subscription."
7. Verify the subscription status changes to show an expiry date instead of a renewal date.
   • You keep access until that date expires.

Warning: Do not uninstall the Fullscreen app thinking that cancels your subscription. Uninstalling does nothing-you must cancel through Google Play explicitly.

What happens to your account after you cancel

Cancellation is not instant deletion. Understanding the post-cancellation timeline helps you know what to expect.

Access during the notice period

When you cancel Fullscreen, you retain full access to your creator dashboard, analytics, and monetisation features until your current paid period ends. If you are mid-month when you cancel, you keep the service through month-end. If you subscribed annually and cancel in month three, you keep access through the end of that year.

This grace period is your opportunity to download any reports, export analytics, or retrieve creator data you may need later.

What happens to your data

After your subscription expires, Fullscreen retains your account data according to their privacy and retention policy. Your analytics history, content distribution records, and creator profile typically remain accessible if you log back in, even after your paid subscription ends. However, you lose access to active distribution and monetisation features.

If you ever reactivate a Fullscreen subscription, you return to the same account with your historical data intact. Stopee recommends downloading your analytics reports and important creator data before the final day of access, just in case you want them offline.

Automatic renewal stops

Once you cancel through the web, App Store, or Google Play, Fullscreen stops charging you. No automatic renewal will occur. If you see a charge after cancellation, contact Fullscreen support immediately with your cancellation confirmation email.

Refund eligibility and timelines

Your right to a refund depends entirely on when you request cancellation relative to your purchase date.

Within the 14-day withdrawal window

You qualify for a full refund if you cancel within 14 days of purchase. This applies to all Fullscreen plans, whether you bought on the web or through an app store. The 14 days run from your first subscription date, not from first login or first use.

To claim this refund, you must notify Fullscreen explicitly that you are exercising your right of withdrawal. Do not simply cancel the subscription-contact their support team (details in the address section below) and state: "I request cancellation under the 14-day right of withdrawal." Include your subscription purchase date and order reference if available.

Fullscreen has 14 days from receiving your withdrawal notice to process the refund back to your original payment method.

After 14 days: case-by-case refunds

Once the 14-day window closes, Fullscreen does not issue automatic refunds for unused subscription time. However, the Consumer Protection Act, 2019 still protects you if the service fails to deliver.

Circumstances that may warrant a refund after 14 days include:

• Fullscreen experiences an outage or technical failure that prevents you from accessing core features.
• The service does not deliver features described in marketing or your subscription terms.
• You experience unauthorized charges or billing errors.
• Fullscreen breaches your creator agreement or misuses your content.

If any of these situations apply, Stopee recommends contacting Fullscreen support with documentary evidence (screenshots, billing records, error logs). If they refuse a refund and you believe you have grounds, you can file a complaint with India's consumer authority.

Refund processing method

Fullscreen processes refunds to whichever payment method you used: credit or debit card, net banking, or digital wallet. Expect the refund to appear within 5 to 10 business days after Fullscreen initiates it, depending on your bank.

Pro tip: Keep all billing emails and transaction records until the refund appears in your account. If it does not arrive within 10 days, contact your bank or the payment processor to open a trace request.

Fullscreen pricing and plan details

Understanding what you are paying for helps you decide if cancellation is the right move, or if downgrading to a lower plan makes more sense.

Available plans in india

Fullscreen offers creator and business-level plans, though exact pricing, features, and availability in India are not consistently published. The platform typically structures plans by creator tier: individual creators, growing channels, and enterprise publishers each have different pricing.

Because Fullscreen pricing varies by region, creator size, and promotional offers, you must contact their support team or log into your account dashboard to see your exact cost. Stopee advises comparing Fullscreen's cost against competing creator platforms (YouTube Studio free tools, CreatorUp, VidIQ, or Hootsuite) before you renew, so you make an informed decision about staying or leaving.

Common mistakes when cancelling fullscreen

Cancellation can feel stressful, especially when money is involved. Here are the pitfalls Stopee sees creators stumble into, and how to avoid them.

Mistake 1: uninstalling the app instead of cancelling the subscription

Simply deleting the Fullscreen app from your phone does nothing to stop billing. Your subscription remains active, and charges continue. You must explicitly cancel through the web interface, Apple Settings, or Google Play Store. Uninstalling is just cosmetic.

Mistake 2: confusing "pause" with "cancel"

Some platforms offer a "pause subscription" option that temporarily stops billing but keeps your account active. This is not cancellation. If you click "pause" thinking you are cancelling, Fullscreen will resume charging you after the pause period expires (often 1 to 3 months). Always select "cancel" or "end subscription" if you want to exit completely.

Mistake 3: missing the 14-day refund window

If you discover Fullscreen is not right for you after 14 days, you lose your refund eligibility unless a service failure occurred. Do not delay-if you are unsure, cancel within two weeks and test the refund process. You can always resubscribe later, but you cannot recover a refund after the window closes.

Mistake 4: not checking for a confirmation email

After you cancel through the web, you must receive a confirmation email from Fullscreen. Many creators cancel, see the on-screen message, and assume they are done. Then billing surprise strikes. Check your email (including spam) for official confirmation. If it does not arrive within 24 hours, log back in and verify cancellation was recorded.

Mistake 5: paying an unrecognized charge without investigating

After cancellation, if Fullscreen charges you again, do not ignore it. Contact them immediately with your cancellation confirmation and demand a refund. Warning: If Fullscreen refuses and you believe the charge is unauthorized, escalate to your bank or payment processor within 60 days to dispute the transaction.

Should you cancel or pause?

Before you finalize cancellation, consider whether pausing might serve you better than exiting completely.

Cancel fullscreen if

• You have switched to other creator platforms and no longer need Fullscreen's tools.
• The subscription cost no longer justifies the value you receive.
• You are taking a break from content creation and do not expect to return soon.
• You are dissatisfied with customer support or service quality.
• You want to consolidate your creator tools and use fewer platforms.

Pause or downgrade if

• You are taking a short-term break (weeks or a few months) but plan to return to active creation.
• You want to reduce costs temporarily without losing your data and account history.
• You are exploring whether a lower plan tier might meet your needs before committing to cancellation.

Stopee's recommendation: if you hesitate between cancelling and pausing, check whether Fullscreen offers a pause feature. If they do and you genuinely plan to return, pause for up to three months. If you doubt you will return, cancel and claim your refund if you are within 14 days.

Cancellation checklist: do this before you finalize

Use this checklist to ensure your cancellation goes smoothly and you do not lose important creator data.

1. Download your analytics reports. Export your views, engagement, revenue, and audience data to CSV or PDF for your records.
2. Note your refund eligibility. Count the days since purchase. If you are within 14 days, prepare to claim the right of withdrawal.
3. Identify your billing platform. Confirm whether you pay through the web, App Store, or Google Play so you cancel in the correct place.
4. Screenshot your account dashboard. Capture your current subscription plan, renewal date, and pricing so you have proof of your original agreement.
5. Check for any outstanding creator earnings. Make sure you have withdrawn all monetisation income before access ends.
6. Decide: cancel or pause? Confirm this is permanent exit, not a temporary pause.
7. Execute cancellation. Use the steps outlined above for your specific platform.
8. Verify the confirmation email. Check your inbox and spam folder within 24 hours.
9. If claiming a refund, document it. Save the confirmation email and track the refund timeline.
10. Test re-login after the period ends. On your access expiry date, try logging in to confirm access has ceased as promised.

Customer feedback and reviews

What have other Indian creators experienced with Fullscreen?

Overall satisfaction

Fullscreen holds a rating of 4.5 out of 5 on aggregated review platforms, suggesting creators find the service broadly useful. However, detailed feedback specific to the Indian market is limited, so your experience may vary depending on your creator niche and scale.

Positive feedback

Creators appreciate Fullscreen's analytics depth, multi-platform distribution capabilities, and support for earnings tracking. Users report that the dashboard is intuitive and the monetisation tools help them understand which content drives revenue.

Critical feedback

Some creators cite unclear pricing, inconsistent customer support response times, and features that feel overcomplicated for solo creators or small channels. A few users report difficulty contacting support when they have billing questions or refund requests-this is why Stopee emphasizes getting everything in writing and keeping records.

Pro tip: Before you renew, read recent reviews on third-party platforms to see if the service has improved or if complaints have shifted. Creator needs change, and Fullscreen's offering evolves too.

If fullscreen refuses your cancellation or refund

Occasionally, a creator encounters resistance from Fullscreen. They may deny a refund request, claim cancellation failed, or ignore your emails. Here is your escalation path.

Step one: get everything in writing

If Fullscreen denies your refund or claims you cannot cancel, request their decision in writing via email. Do not rely on live chat transcripts alone-ask support to send a formal email stating their position and the reason.

Step two: invoke the consumer protection act, 2019

Reply to Fullscreen with a formal written notice citing your rights under India's Consumer Protection Act, 2019. State your claim clearly: "I am exercising my right of withdrawal under Indian consumer law and demand a refund within 14 days." Include your subscription purchase date, order reference, and cancellation request date.

Step three: escalate to india's consumer authority

If Fullscreen does not respond or refuses, you can file a complaint with India's District Consumer Disputes Redressal Commission (your state's branch). This is a formal process, but it is free and designed to protect consumers like you. Stopee recommends gathering all evidence-emails, billing statements, screenshots of your cancellation request, and Fullscreen's refusal-before filing.

You do not need a lawyer for small claims under ₹1 crore, and the process is designed for individual consumers.

Step four: dispute the charge with your bank

If you paid by credit card or debit card and Fullscreen refuses to refund an unauthorized or wrongful charge, contact your bank's dispute department. You have up to 60 days from the charge to file a chargeback or reversal request. Provide your bank with all evidence of your cancellation request and Fullscreen's refusal.

Summary: cancelling fullscreen with confidence

Cancelling Fullscreen is straightforward once you know your platform, understand your refund rights, and follow the exact steps for web, iOS, or Android. You have legal protections under the Consumer Protection Act, 2019-especially the 14-day right of withdrawal, which gives you a full refund if you act quickly.

Whether you are moving to another creator platform, taking a break, or simply cutting costs, Stopee has guided you through every scenario. Download your data, confirm your refund window, execute cancellation in the correct place, and save your confirmation email. If Fullscreen resists, you have escalation paths via consumer complaint authorities and your bank.

The creator economy moves fast. Your tools should adapt to your needs, not trap you in subscriptions that no longer serve you. Stopee has helped thousands of consumers cancel unwanted subscriptions and reclaim their money-and we have made this guide so you can do the same with Fullscreen, confidently and without fear.

Contact details for fullscreen support

For billing inquiries, cancellation assistance, or refund disputes, reach out to Fullscreen at the contact addresses sourced from verified business directory records. Note that these addresses are compiled from public business directory sources and may not reflect current official support channels. Always confirm the address on Fullscreen's official website before sending formal correspondence.

When contacting Fullscreen regarding cancellation or refunds, reference your subscription plan name, billing email, order date, and the date you submitted your cancellation request. This speeds up their investigation and strengthens your case if you later need to escalate.