Manage Goodscore

How to cancel GoodScore and protect your credit monitoring rights in india

Understanding GoodScore and why you might want to cancel

GoodScore is a subscription-based credit monitoring service designed for Indian consumers who want real-time updates on their credit health. The app provides AI-driven credit score tracking, personalised improvement insights, and direct access to credit experts-all delivered through a simple monthly subscription model.

At ₹99 per month, GoodScore targets individuals managing EMIs, building credit profiles, or monitoring their financial standing. However, if the service no longer serves your needs, you have every right to cancel. Stopee understands that subscription services should empower you, not lock you in-which is why we've created this complete cancellation guide to help you exit GoodScore cleanly and safely.

When you should consider cancelling

You may want to cancel GoodScore if you've achieved your credit goals, prefer free credit monitoring alternatives, or simply don't use the insights regularly. Some users cancel because they've resolved billing concerns or found better-value services elsewhere.

Whatever your reason, cancelling is straightforward-and Stopee is here to ensure you know exactly how to do it without leaving money on the table or facing unexpected charges.

Your consumer rights under indian law

Indian consumer law protects your right to clear information and fair treatment when cancelling digital subscriptions.

The consumer protection act, 2019 and your cancellation rights

Under the Consumer Protection Act, 2019, GoodScore must display its cancellation and refund policies clearly before you subscribe. You have the right to know whether a cooling-off period applies, how to cancel, and whether refunds are available.

The law also requires that any charges are transparent and that companies handle billing disputes fairly. If GoodScore charges you without clear consent or fails to honour a cancellation request, you can escalate the matter to your bank or file a consumer complaint. Stopee recommends documenting all communication with GoodScore-screenshots, emails, and dates-so you have evidence if a dispute arises.

Key protections that apply to your subscription

• Right to clear, upfront pricing and cancellation instructions
• Right to dispute unauthorised charges with your bank within the prescribed timeframe
• Right to lodge a consumer complaint if the company breaches its stated policy
• Right to escalate to the National Consumer Disputes Redressal Commission (NCDRC) if local resolution fails

GoodScore pricing and subscription details

Understanding what you're paying for helps you make an informed cancellation decision.

Current pricing

GoodScore currently offers a single monthly plan at ₹99 with no annual bundle or discounted tiers. No free trial period or statutory cooling-off window is publicly disclosed, so confirm the exact terms on your account page before you proceed with cancellation.

How to cancel GoodScore via website or app

Cancelling through the GoodScore platform directly is the fastest and most reliable method.

Step-by-step cancellation process

1. Open your web browser or the GoodScore app and sign in using your registered email and password.
   • If you've forgotten your password, tap "Forgot password?" and follow the reset email instructions.
   • For app users, ensure you're using the latest version (check your app store for updates).
2. Navigate to your profile or account settings-usually a gear icon or "Account" menu at the bottom or top of the screen.
   • On the website, look for "My Account" or "Profile" in the top-right menu.
   • In the app, swipe left or tap the account icon.
3. Select "Subscription" or "Billing" from the account menu.
   • This section shows your current plan, next billing date, and payment method.
   • If you don't see this option, try "Plans" or "Membership".
4. Tap or click "Cancel subscription" and read the confirmation message carefully.
   • GoodScore will typically show your final billing date and explain that access ends at the end of your current cycle.
   • Do not close the page until you see a confirmation screen or email.
5. Confirm the cancellation when prompted.
   • You may be asked to provide feedback on why you're leaving-this is optional, but helpful feedback improves the service.
   • Take a screenshot of the confirmation page showing the date and cancellation status.
6. Check your email (including spam/promotions folders) for a cancellation confirmation from GoodScore within 24 hours.
   • The email should state "Subscription cancelled" and your final billing date.
   • If you don't receive it within one business day, contact support using the details below.

Pro tip: Cancel a few days before your next billing date to give GoodScore time to process your request and avoid an accidental charge.

If you subscribed via apple app store or google play store

If you started your GoodScore subscription through the app store rather than the GoodScore website, you must also cancel the subscription within the app store itself to prevent automatic renewal.

1. Cancel on the GoodScore app or website first (follow the steps above).
   • This cancels your access to GoodScore's service.
2. Next, cancel the recurring payment in your app store:
   • For Apple App Store: Open Settings > [Your name] > Subscriptions > Find GoodScore > Tap "Cancel subscription".
   • For Google Play Store: Open Play Store > Tap your profile icon > Manage subscriptions > Select GoodScore > Tap "Cancel subscription".
3. Confirm cancellation in the app store and save screenshots of both cancellations.
   • App store cancellations are separate from the service cancellation-doing both ensures no accidental charges.

Warning: Cancelling only in the app store does not cancel your GoodScore account-you must do both to ensure the subscription fully stops.

What happens after you cancel GoodScore

Cancellation doesn't happen instantly, and it's important to know what to expect in the days and weeks ahead.

Your access and final billing date

Once you submit your cancellation request, GoodScore honours your current billing cycle. You retain full access to all features-credit score tracking, insights, and expert access-until the last day of your paid period.

For example, if you cancel on the 10th of the month and your next billing date was the 25th, you keep full access until the 24th. On the 25th, no new charge is applied, and your access is automatically suspended.

Check your GoodScore confirmation email to see your exact final billing date. Stopee recommends marking this date in your calendar so you're not surprised when access ends.

Your account data and credit history

GoodScore's public policy does not specify how long your account data is retained after cancellation. Your credit score history, saved insights, and account information may be deleted, archived, or retained for compliance purposes.

If you want to preserve your credit score data or export reports, do this before your access expires. Many users download PDF reports of their score trends and recommendations for their records. If you need clarity on data retention, contact GoodScore support at grievances@goodscore.app or reach out to Stopee-we can help you escalate if the company doesn't respond.

Will you get a refund for GoodScore

Refund eligibility depends on your circumstances, and this is where consumer protection laws matter.

Standard refund policy

GoodScore explicitly states that subscription fees are non-refundable. There is no partial or prorated refund for unused time within your billing cycle. If you cancel on day 5 of a 30-day billing month, you do not receive a refund for the remaining 25 days.

The company does not publicly disclose a statutory 14-day cooling-off period or free-cancellation window. This means once your payment clears, the funds are generally treated as non-returnable under GoodScore's stated terms.

Exceptions and special circumstances

Refunds may apply in these situations:

• Failed or duplicate charges: If GoodScore debited your account twice in one cycle or a payment failed but funds were deducted, the company must automatically refund the erroneous amount to your original payment method within 5-7 business days.
• Unauthorised charges: If you dispute a charge as unauthorised (e.g., someone else subscribed without your consent), you can file a chargeback with your bank. Stopee recommends contacting GoodScore first at grievances@goodscore.app with proof, then escalating to your bank if unresolved within 7 days.
• Billing errors: If you were charged more than the stated ₹99, provide evidence (email receipts, bank statements) to GoodScore and your bank immediately. Consumer Protection Act, 2019 protects you from overcharges.
• Service failure or downtime: If GoodScore was unavailable for extended periods during your billing cycle and you reported it promptly, you may request a credit toward your next cycle or a partial refund. This is not guaranteed but is worth requesting in writing.

Pro tip: Always keep receipts and billing statements for 12 months after cancellation. If a dispute arises, you'll have proof of what you paid and when.

Common mistakes when cancelling GoodScore

Cancelling a subscription sounds simple, but small missteps can leave you exposed to unwanted charges or confusion about your final bill.

Mistake 1: cancelling only in the app store, not on GoodScore's platform

This is the most common error. The app store subscription and the GoodScore service are two separate systems. Cancelling in one does not automatically cancel the other. If you cancel only in Apple App Store or Google Play but not on GoodScore's website, the service may continue charging you through alternative payment methods or try to auto-renew when the app store subscription lapses.

Fix: Always cancel in both places-first on the GoodScore app or website, then in your app store settings.

Mistake 2: not keeping a cancellation confirmation

Some users cancel and assume it's done, only to discover a charge appears weeks later. Without a screenshot or email confirmation, you'll struggle to prove you cancelled and may face delays getting a refund.

Fix: Take a screenshot of the cancellation confirmation screen and save the confirmation email. Forward these to yourself or a safe folder for your records.

Mistake 3: cancelling on the wrong date and getting charged again

If your billing date is the 15th and you cancel on the 14th, you may avoid the charge. But if you cancel after the 15th, you've likely already been charged for the next cycle. Some users cancel repeatedly thinking each cancellation works, only to see multiple charges.

Fix: Check your exact next billing date before cancelling. Aim to cancel 2-3 days before that date to give the system time to process and stop the charge. After cancellation, monitor your bank account for the next 10 days to confirm no charge appears.

Mistake 4: not following up if the refund doesn't arrive

If you're entitled to a refund for a duplicate or erroneous charge, GoodScore says it will issue it within 5-7 business days. But delays happen. Users sometimes forget to follow up and lose track of the issue entirely.

Fix: Document the refund request with a date and reference number. If the refund doesn't appear by day 10, contact grievances@goodscore.app with your proof and ask for a status update. If still unresolved by day 14, file a chargeback with your bank.

Checklist for cancelling GoodScore safely

Use this checklist to ensure you've covered all bases before, during, and after cancellation.

How stopee helps you cancel with confidence

Cancelling a subscription should never feel complicated or risky. Stopee is here to ensure you understand your rights, avoid hidden charges, and exit services on your own terms.

Why stopee exists for cancellations like yours

Thousands of Indian consumers subscribe to services like GoodScore with good intentions, only to find themselves trapped by unclear cancellation processes, surprise charges, or unresponsive support teams. Stopee was built to change that. Our guides, escalation templates, and expert advice have helped thousands of consumers cancel subscriptions smoothly and recover refunds they thought were lost.

For GoodScore specifically, Stopee's cancellation guide gives you every step, every trap to avoid, and every legal right you can invoke. Whether you're cancelling because you've moved on or because you've had a poor experience, Stopee ensures you leave with your money and your rights intact.

If you face resistance from GoodScore-if your cancellation doesn't go through, if a charge appears after cancellation, or if the company ignores your refund request-Stopee can help you draft a formal escalation letter, identify the right regulator to contact, or prepare a consumer complaint. We understand Indian consumer law, we know how companies try to delay or deny refunds, and we're here to back you up.

Your next steps

Visit Stopee.com today to access our complete cancellation toolkit. Whether you need a template email to send to GoodScore, guidance on filing a consumer complaint, or support escalating a refund dispute, Stopee has the resources and expertise to help. Stopee has helped thousands of consumers cancel unwanted subscriptions and reclaim their money-and we're ready to help you too.

Contact information and escalation paths

If cancellation doesn't go smoothly, know exactly where to escalate.

GoodScore support channels

• Grievance email: grievances@goodscore.app
• Support: Available through the GoodScore app's help or settings menu
• What to include in your email: Your registered email, account number (if visible), description of the issue, screenshots of your cancellation attempt or charge, and the date you submitted the cancellation request

If GoodScore doesn't respond within 7 days

File a complaint with your bank immediately if an unauthorised charge appears. Your bank can initiate a chargeback within the prescribed timeframe (usually 90 days from the charge date).

For service-related complaints, escalate to the National Consumer Disputes Redressal Commission (NCDRC) or your state's Consumer Dispute Redressal Commission. Stopee provides templates and filing guidance for these complaints on our website-visit Stopee.com for details.

Regulatory resources

• Reserve Bank of India (RBI) Grievance Cell: For unauthorised charges or payment disputes
• State Consumer Disputes Redressal Commission: For service-level complaints
• Your bank's customer service: For chargebacks and fraud disputes

Cancelling GoodScore is straightforward when you know the process and your rights. Stopee has walked you through every step, every pitfall, and every safeguard. Follow the checklist, stay patient during the final billing cycle, and monitor your account for 10 days after. If anything goes wrong, escalate with confidence-you have the law, your bank, and consumer protection authorities on your side. Stopee is here to support you at every stage.