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Cancel Gyazo: The Right Way
How to cancel gyazo and protect your visual content in india
What gyazo is and why you might reconsider your subscription
Gyazo is a lightweight screenshot and screen recording tool that captures your screen, creates shareable URLs, and stores your visual notes in a cloud library. It's built for speed-whether you're reporting bugs, sharing quick feedback with teammates, or keeping visual notes organised.
However, not every subscription serves your needs forever. You may have switched to another tool, found the Pro features unnecessary, or simply want to cut costs. Whatever your reason, cancelling Gyazo should be straightforward-and Stopee is here to walk you through it step by step.
Core features gyazo offers
Gyazo's free tier lets you capture screenshots and record short videos with auto-generated URLs. The Pro tier unlocks extended cloud storage, longer recording windows, and priority upload speeds. If you use it for personal work only, the free version often suffices. If you've realised Pro isn't adding value to your workflow, cancelling is the right call.
Why people cancel gyazo
Teams often move to integrated tools like Slack or Loom. Individual users find that free tools like ShareX or built-in OS screenshots work just as well. Others discover that the recurring charge adds up without delivering measurable return. Whatever your reason, Stopee recognises that cancelling a subscription you don't use is a smart financial move.
Understanding gyazo's pricing in india
Gyazo's exact INR pricing for India is not prominently displayed on the official website, which creates friction when you're trying to decide whether to upgrade or stay free. Here's what we know and what you should check.
Current plan structure
| Plan | Billing cycle | What you get | Price (India) |
|---|---|---|---|
| Free | Always free | Basic captures, 7-day history, standard resolution | ₹0 |
| Gyazo Pro | Monthly or annual | Extended storage, longer recordings, priority uploads | Contact Gyazo or check App Store / Google Play |
| Gyazo Teams | Custom | Team collaboration, admin controls, bulk management | Contact Gyazo sales |
Where to find your exact price
If you subscribed via the Gyazo website, log into your account and visit Billing to see your exact charge. If you subscribed via Apple App Store or Google Play, open your subscription settings on that platform to see the rupee amount you're paying each cycle. Stopee recommends checking this now-you may be shocked at how long you've been charged without using the service.
How to cancel gyazo on the web
Web subscriptions (those purchased directly on Gyazo's website) are the simplest to cancel. You stay in control of your account settings and can cancel instantly.
Step-by-step cancellation process
- Visit gyazo.com and sign into your account with your email and password.
- If you've forgotten your password, use the "Forgot password" link before proceeding.
- Navigate to Settings (usually in the top-right menu or account dropdown).
- Look for a gear icon or your profile name to access Settings.
- Select Billing from the Settings menu.
- You'll see your current subscription status and renewal date.
- Choose the "Downgrade" or "Cancel subscription" button.
- The wording may vary, but you're looking for an option that removes your paid tier.
- Confirm the downgrade when prompted.
- Gyazo will ask you to confirm; this is your final step.
- Pro tip: Pro features remain active until the end of your current billing period-you don't lose access immediately.
- Check your email for a confirmation message from Gyazo.
- Save this email as proof of cancellation for your records.
What to do before you downgrade
Warning: Once you downgrade, Pro-only features disappear when your current billing period ends. If you rely on extended cloud history or high-resolution exports, download or export important captures now. Gyazo stores your captures indefinitely (even after downgrade), but accessing them may become limited depending on your storage tier.
How to cancel gyazo on mobile devices
Mobile subscriptions are managed by Apple or Google, not by Gyazo itself. This means you cancel through the platform's subscription portal, not the Gyazo app.
Cancel on iOS (Apple app store)
- Open the App Store app on your iPhone or iPad.
- Do not open the Gyazo app itself.
- Tap your profile icon in the top-right corner.
- It looks like a circle with your initials or photo.
- Select Subscriptions from the menu.
- You'll see all active subscriptions tied to your Apple ID.
- Find Gyazo in the list and tap it.
- If you don't see it, scroll down-older subscriptions may be hidden.
- Tap "Cancel Subscription" or "Remove".
- Apple will ask for confirmation and offer a refund window (typically 14 days).
- Pro tip: If you cancelled within 14 days of purchase, you may qualify for a refund through Apple's system.
- Confirm your cancellation.
- You'll receive an email receipt from Apple.
Cancel on android (Google play)
- Open the Google Play Store app on your Android device.
- Do not open the Gyazo app itself.
- Tap your profile icon in the top-right corner.
- It looks like a circle or your initials.
- Select Payments and subscriptions.
- You may need to tap "Manage subscriptions" from a submenu.
- Tap Subscriptions to see your active subscriptions.
- Gyazo should appear if you've subscribed via Play Store.
- Select Gyazo from the list.
- You'll see your subscription details and renewal date.
- Tap "Cancel subscription".
- Google may offer alternatives or ask why you're cancelling-you can skip these.
- Confirm cancellation.
- Check your email for a cancellation receipt from Google Play.
Key differences between platforms
Apple and Google both honour refunds within their refund windows (typically 14 days for new subscriptions or up to 48 hours for renewal cancellations). However, these policies supersede Gyazo's stated "no refund" policy. If you cancelled your Pro subscription within this window and believe the service was defective, you have grounds to request a refund through Apple or Google directly.
What happens after you cancel gyazo
Cancelling feels anticlimactic because your account doesn't vanish. Here's exactly what changes-and what stays the same.
Your access and features after cancellation
When you cancel a web subscription, Pro features remain active until the end of your current billing cycle. After that date, your account automatically reverts to the free tier. You'll lose access to extended storage, high-resolution exports, and any Pro-exclusive recording features. However, all captures you've ever made remain in your library-they don't disappear.
If you cancelled a mobile subscription, access depends on when you cancelled. If you cancelled mid-cycle, you typically lose Pro features on your next renewal date. Your existing captures stay accessible via the free tier, though storage limits may apply.
Your data and captures remain yours
Gyazo doesn't delete your captures when you downgrade. Every screenshot, GIF, and recording you've uploaded stays in your account indefinitely. However, if Gyazo's free tier includes a limited history window (e.g., last 30 captures), older items may become inaccessible after a certain period. Pro tip: Before you downgrade, export or download any captures you plan to archive long-term-use Gyazo's export feature or manually save files to your computer.
Can you resubscribe later?
Absolutely. Your Gyazo account persists after cancellation. You can resubscribe to Pro at any time by visiting Billing and clicking "Upgrade". On mobile, you can resubscribe through the same App Store or Google Play interface. No data is lost if you return.
Will gyazo refund your subscription fees?
Refunds are where Gyazo's policies meet Indian consumer law. Understanding your rights here can mean the difference between losing money and recovering it.
Gyazo's stated refund policy
Gyazo's terms of service explicitly state that subscription payments are non-refundable. They also note that you remain responsible for subscription charges even if you don't use the service, and they do not refund unused time. This is their blanket position.
However, this policy has limits-especially in India.
Consumer protection act 2019 and your rights in india
Under the Consumer Protection Act 2019, you have statutory rights that override a vendor's stated "no refund" policy. Specifically, you can claim a refund or compensation if:
- The service is defective or doesn't match its description.
- Gyazo engages in unfair trade practices (e.g., hidden charges, misleading claims).
- You were charged without clear consent or notice.
- The service causes you financial loss due to non-performance.
If you believe Gyazo has treated you unfairly, file a complaint with the Central Consumer Protection Authority (CCPA) or your state's consumer helpline. Stopee recommends keeping screenshots of your billing statements, emails, and account settings as evidence. The burden of proving "non-refundable" lies with Gyazo, not you.
Refunds on apple app store and google play
Apple and Google honour refund requests within specific windows-typically 14 days for purchases and up to 48 hours for subscription renewals. If you subscribed via either platform, you can request a refund directly from Apple or Google without waiting for Gyazo's approval. Their refund policies supersede Gyazo's terms.
To request a refund:
- Apple: Visit reportaproblem.apple.com, select the Gyazo charge, and choose "Report a Problem".
- Google: Open the Play Store app, go to your billing history, find the Gyazo charge, and tap "Report a problem".
Common mistakes people make when cancelling gyazo
Cancelling should be simple, but small missteps can leave you charged for months after you thought you'd quit. Here are the pitfalls Stopee sees repeatedly.
Mistake 1: confusing web and mobile subscriptions
Many users sign up on the web but forget they also have a mobile app subscription-or vice versa. You may cancel one but not the other, and both will keep charging. Check both your Gyazo account settings and your App Store/Google Play subscriptions before declaring victory. Stopee recommends screenshotting both cancellation confirmations.
Mistake 2: thinking the free tier is cancelled
Your free Gyazo account never "cancels"-it just downgrades. If you want to permanently delete your account, that's a different process (and usually involves contacting Gyazo support directly). Simply downgrading from Pro to Free stops charges but keeps your account and data intact.
Mistake 3: not checking your email for confirmation
After you hit "Confirm cancellation", Gyazo sends an email receipt. If you don't receive one within 10 minutes, your cancellation may not have gone through. Check your spam folder. If there's still no confirmation, try cancelling again or contact Gyazo support to verify your cancellation status before your next billing date.
Mistake 4: cancelling on the last day of your cycle
If your billing date is tomorrow, cancelling today means you'll still be charged one more time. Gyazo processes refunds separately from cancellations. If you want to avoid a final charge, cancel at least 3-5 days before your renewal date to give their system time to process. Stopee suggests setting a phone reminder a week before your renewal date.
Mistake 5: assuming pro features disappear immediately
When you cancel a web subscription, you keep Pro access until the end of your paid period. This is actually good-you don't lose value. But if you're trying to enforce a strict budget, remember that cancellation ≠ instant access removal. Mark your calendar for when Pro actually expires.
Your consumer rights checklist before and after cancellation
Use this checklist to protect yourself and ensure a clean cancellation.
| Step | Action | Status |
|---|---|---|
| 1 | Note your current Gyazo billing date and plan type (web, iOS, or Android) | ☐ |
| 2 | Export or download critical captures before downgrading | ☐ |
| 3 | Complete cancellation on Gyazo's website OR your App Store | ☐ |
| 4 | Save the cancellation confirmation email | ☐ |
| 5 | Check your billing statement 5 days after cancellation to confirm no new charge | ☐ |
| 6 | If charged after cancellation, file a chargeback or complaint with your bank or CCPA | ☐ |
Escalation: how to complain if gyazo won't cooperate
If Gyazo ignores your cancellation request or continues to charge you after you've cancelled, you have legal remedies. Here's how to escalate.
Direct escalation with gyazo
First, contact Gyazo support directly via their website or email. Provide your cancellation confirmation number and billing statement showing the unauthorized charge. Ask for an immediate refund. Keep records of every email exchange. Give them 7-10 business days to respond. Stopee has found that many companies process refunds once they realise you're serious and organised.
Consumer complaint in india
If Gyazo doesn't respond within 10 days, file a formal complaint with:
- Central Consumer Protection Authority (CCPA): File online at ccpa.gov.in. Include your billing statements, cancellation proof, and all correspondence.
- State Consumer Helpline: Call your state's toll-free number or file via the National Consumer Helpline (1800-11-4000).
- RBI Banking Ombudsman: If you paid via debit/credit card, file a complaint for unauthorized transaction.
Chargeback with your bank or card issuer
Contact your bank and dispute the Gyazo charges as unauthorized transactions or services not received. Most banks reverse charges if you can provide cancellation evidence. This is your nuclear option and typically works within 30-60 days.
Should you stay or should you cancel?
Before you click "Cancel", ask yourself these three questions.
Reasons to stay on gyazo pro
If you use Gyazo daily for work, the Pro tier adds genuine value. Extended storage means you can revisit captures from months ago. Longer recording windows let you capture complex workflows without splitting clips. Priority uploads matter if you're on a slow connection or working with a distributed team. If this describes you, keeping Pro is justified.
Reasons to cancel and switch
If you're paying for Pro but rarely use it, cancellation is the obvious choice. If another tool (Slack's native screenshots, Loom, ShareX) now covers your needs, switching saves money. If you're charged monthly but only use Gyazo quarterly, downgrading to Free and paying only when you need Pro makes sense. If you haven't opened Gyazo in 3 months, cancelling is a no-brainer.
The middle ground: downgrade and revisit
You don't have to cancel forever. Downgrade to Free, use Gyazo without paying, and resubscribe if you miss Pro features. This approach lets you "trial" the free tier risk-free. If you find yourself craving Pro features within 2-3 weeks, upgrade again. If you don't miss Pro at all, you've made the right call.
Final steps and your consumer support partner
Cancelling Gyazo takes 5 minutes. Protecting yourself from unexpected charges and unfair practices takes a little longer-but it's worth it. Stopee has helped thousands of consumers navigate subscription cancellations, refund disputes, and billing errors. Whether you're cancelling Gyazo today or thinking about it tomorrow, you now know exactly what to expect, where your rights stand, and how to escalate if something goes wrong.
Before you leave: verify your cancellation was successful by checking your App Store/Google Play and Gyazo account one more time. Mark your renewal date on your calendar and check your bank statement 5 days later. If an unexpected charge appears, don't panic-contact Stopee's resources or file a complaint with the CCPA. You're protected, and you have options.
Stopee is here whenever you need to cancel, verify, or fight for your money back.
Gyazo contact information for complaints
Gyazo is owned by Nota, Inc. While an official customer service postal address is not prominently listed on Gyazo's website, you can reach their support team via their help portal at help.gyazo.com or through the contact form on gyazo.com. For formal complaints under Indian consumer law, file directly with the CCPA or your state consumer authority-they will escalate to Gyazo on your behalf. Keep your Gyazo account email and order ID handy when contacting support.