Manage Inai

How to cancel inai and understand your refund rights in india

What is inai and who uses it

Inai is a SaaS payment orchestration platform designed to help businesses manage multiple payment gateways, payment routes, and transaction methods through a single, unified dashboard.

If you run an e-commerce platform, fintech application, or any business that accepts payments online, Inai simplifies the complexity of integrating and balancing payment flows across different providers. The platform handles gateway connections, wallet integrations, and merchant onboarding at scale, saving your technical team months of development work.

Core capabilities

Inai offers customizable payment routing (so transactions automatically fail over to backup gateways), real-time reconciliation across multiple payment providers, and tools to manage merchants and payment methods without rebuilding your entire payment infrastructure.

Most of Inai's feature details, pricing tiers, and exact support terms are available in your account dashboard or by contacting their sales team directly.

Should you cancel inai

Cancelling a payment infrastructure service is a serious decision because your live transactions depend on it; this section helps you decide whether cancellation makes sense for your business.

Reasons businesses cancel inai

• You have migrated to an in-house payment system or a competing orchestration platform.
• Your transaction volume has dropped significantly, making the monthly cost uneconomical.
• You found a provider with better local payment method support in India (UPI, NEFT, IMPS integration).
• You are consolidating vendors and moving payment processing to a single partner.
• Your contract term has ended and you want to renegotiate or switch.

Reasons to keep inai running

• Downtime during migration can block live transactions and damage customer trust.
• Your existing integrations, webhooks, and reporting dashboards will break if you disconnect suddenly.
• Inai's multi-gateway failover protects you against single-provider outages.
• Re-integrating payment logic with a new vendor takes weeks of engineering work.

Pro tip: If you are thinking about cancelling Inai, first confirm that your replacement platform is live and tested in production, and that your transaction flows work end-to-end before you terminate Inai. Stopee recommends running both systems in parallel for 2-4 weeks to catch any gaps.

How to cancel your inai subscription

Inai does not offer a self-service cancellation button in your account dashboard; you must initiate termination by contacting their support team directly.

Official cancellation methods

1. Email Inai support directly. Send a cancellation request to support@inai.io from your registered account email address. Include:
   • Your full account name and account ID (found in your dashboard billing section).
   • The statement "I request immediate termination of my Inai subscription, effective today."
   • The business reason (optional, but helpful for feedback).
2. Request written cancellation confirmation. Ask Inai support to reply with a confirmation email that includes the termination date, your final billing cycle end date, and any remaining balance or credits on your account. Save this email to your records.
3. Verify automatic renewal is disabled. Log into your Inai account after cancellation and check your billing settings to confirm that automatic renewal is turned off for the next billing period. This prevents accidental re-billing.
4. Document your cancellation ticket ID. If Inai creates a support ticket, note the ticket number and follow-up date. This protects you if there is any dispute later.

Alternative cancellation paths

If you purchased your Inai subscription through an app store or marketplace (rare for B2B SaaS platforms, but possible), you may be able to cancel through the App Store or Google Play console. However, Stopee advises contacting Inai support first to ensure your account is properly terminated on their end, because app store cancellations do not always trigger backend account changes.

Warning: Do not assume that stopping payments will automatically cancel your account. Inai may still attempt to recover failed payments or may suspend your service without formally terminating your contract, which can harm your payment processing if you fall behind.

What happens after you cancel inai

Cancelling Inai is not the same as losing access immediately; your account enters a wind-down period that follows specific rules.

Your access timeline

When Inai records your cancellation request, your subscription termination takes effect immediately, but your actual access to the platform continues until the end of your current billing cycle. For example, if you cancel on the 15th of a 30-day billing month, you retain full platform access until the last day of that month, even though no future charges will be applied.

After the billing cycle ends, Inai will disable your login credentials and you will no longer be able to view your dashboard, access API keys, or process transactions through Inai.

What you must do before access ends

• Export all historical transaction reports, reconciliation data, and audit logs for your records and compliance (required by Indian tax law for 5 years).
• Retrieve all active API keys and webhook URLs if you need to migrate them to a new provider.
• Document all merchant accounts, payment method configurations, and custom routing rules you have set up, in case you need to recreate them elsewhere.
• Test your backup payment orchestration system end-to-end before your Inai access ends.

Pro tip: Stopee recommends requesting a data export from Inai support at least 7 days before your billing cycle ends. This ensures you have time to receive the export and resolve any missing data before your account closes.

Refund policy and when you get money back

Inai's refund policy is strict, and understanding it now will help you decide whether to cancel and avoid unexpected losses.

What inai's terms say about refunds

According to Inai's standard terms and conditions (as of this guide), all subscription fees are non-refundable. Inai does not provide prorated refunds for partial months, unused credits, or early termination. Once you have paid for a billing cycle, that payment is final, even if you cancel mid-cycle.

Inai does not offer a statutory 14-day cooling-off period or trial refund by default. Refunds are only provided if you and Inai have a specific written agreement on your contract, or if an exception applies under consumer protection law.

When you might get a refund anyway

• Service failure or breach: If Inai fails to provide the promised service level (e.g., platform downtime exceeds contractual SLA limits, or API connectivity is broken), you may have grounds to claim a refund or credit. Document the outage and contact Inai support with evidence.
• Billing error: If you were charged twice for the same cycle, or charged for features you did not activate, dispute the charge immediately with Inai support and provide billing evidence.
• Consumer protection law override: Indian consumer law (see section below) may grant you a refund right even if Inai's terms say otherwise. This applies in specific situations and you will need to escalate to enforcement authorities if Inai refuses.

Warning: Do not rely on Inai reversing charges automatically. Any refund must be explicitly requested in writing and agreed by Inai. Keep all email correspondence as evidence. Stopee advises filing a formal dispute with Inai support within 30 days of the charge if you believe an error occurred.

Your consumer rights under indian law

Indian consumer protection law gives you statutory rights that can override what Inai's terms say, especially if the company refuses to be fair.

The 14-day cooling-off right

Under the Consumer Protection (E-Commerce) Rules, 2020, you have the right to cancel any digital service purchase within 14 days of the transaction, with a full refund, unless an exception applies. The law states that the cancellation right does not apply if the service has already been consumed or used; because you use Inai immediately upon signup (to process payments), Inai may argue that this exception eliminates your cooling-off right.

However, if you cancel within the first 14 days of your very first subscription period, you can still argue that you have not yet "consumed" the service enough to forfeit the right. Contact Inai and reference the Consumer Protection (E-Commerce) Rules, 2020, Rule 4(6). If they refuse, Stopee recommends escalating to your state's district consumer court.

Other protections under indian law

• Unfair contract terms: If Inai's terms are one-sided or deliberately hide cancellation procedures, the National Consumer Disputes Redressal Commission (NCDRC) can strike down unfair clauses as per the Consumer Protection Act, 2019.
• Service deficiency: If Inai fails to deliver the promised service, charges you without authorization, or locks you out of your account unfairly, you can file a complaint with your state consumer commission.
• Deceptive billing: If Inai auto-renews your subscription without clear prior consent or without a straightforward cancellation mechanism, this may violate the Telecom Regulatory Authority of India (TRAI) guidelines on auto-renewal, and you can file a complaint with TRAI.

How to escalate if inai refuses your refund

1. Send a formal written notice to Inai (email + registered post) stating your complaint and the refund amount you are claiming. Reference the specific Indian consumer law provision. Give them 30 days to respond.
2. If Inai does not respond or refuses, file a complaint with your state's district consumer commission (free or low-cost). Your district commission handles claims up to ₹1 crore.
3. If you are claiming a larger amount or want to escalate further, file with your state's consumer commission or the NCDRC. Stopee advises seeking free legal aid from organizations like CUTS International or your state legal services authority if cost is a barrier.

Pro tip: Keep all evidence: screenshots of billing charges, emails from Inai, proof of payment, and your account statements. This documentation is crucial if you escalate to a consumer authority.

Inai pricing and what you are paying for

Inai's pricing is not publicly listed on their website; they use custom enterprise pricing based on your transaction volume and feature requirements.

Typical pricing factors

• Monthly or annual plans: Most SaaS platforms like Inai charge a base platform fee, often between ₹10,000 and ₹50,000 per month for small to mid-market businesses, with enterprise tiers scaling to ₹1+ lakh monthly.
• Transaction volume: Inai may charge per transaction or transaction value (typically 0.5-2%), especially for higher volumes.
• Gateway integrations: Connecting additional payment gateways (Razorpay, PayU, Instamojo, international gateways like Stripe) may incur setup or per-gateway fees.
• Merchant onboarding: If Inai manages your sub-merchant or seller onboarding, this may be billed separately per merchant or as a percentage of volume.

How to find your exact pricing

Contact Inai sales at their website or ask your account manager for a detailed cost breakdown. Request a quote that specifies all fees, minimums, and any setup costs. Ask specifically whether you are locked into a minimum transaction volume or minimum monthly spend, as this affects your cancellation obligations.

Warning: If your contract includes a minimum spend or transaction volume commitment, you may face early termination fees even after cancelling. Review your contract before you cancel to understand any penalties.

Common mistakes when cancelling inai

Cancelling a payment platform is high-stakes work; small errors can cause billing surprises or leave your payment systems in limbo.

Mistake 1: cancelling without a backup system ready

Many businesses cancel Inai, then discover their new payment orchestration platform is not live yet, or integrations are incomplete. Your transactions start failing mid-stream, customers complain, and you lose revenue. Always have your replacement system tested and running in parallel before you terminate Inai.

Mistake 2: not requesting written cancellation confirmation

If you cancel Inai verbally or via chat, Inai can claim they never received a cancellation request and continue billing you. Always email support@inai.io with a formal cancellation request and keep the confirmation email. Stopee has helped thousands of consumers recover accidental charges because they had written proof of their cancellation attempt.

Mistake 3: forgetting to export your transaction history

Once your account closes, you lose access to all historical data. If you need transaction records for tax filings, audit trails, or merchant disputes, export this data at least one week before your cancellation takes effect.

Mistake 4: cancelling during a contract term without checking for penalties

If you are locked into a 12-month or 24-month contract, cancelling early may trigger an early termination fee equal to the remaining contract value. Check your contract before you submit a cancellation request.

Mistake 5: ignoring automatic renewal settings

After cancellation, log into your account and manually turn off auto-renewal in your billing settings. If you only cancel via email and do not disable auto-renewal in the dashboard, you risk being charged again when your billing cycle rolls over.

Your cancellation checklist

Use this checklist to ensure your cancellation is clean and dispute-free.

Compare inai with alternatives

If you are cancelling Inai, these platforms offer similar payment orchestration features in India.

Contact inai to cancel

Here is how and where to reach Inai to officially terminate your subscription.

Official cancellation address

Inai Technologies Private Limited
Registered Office: Per Ministry of Corporate Affairs records, registered address on file (contact Inai support to confirm current office location if you need to send registered post)
Email: support@inai.io
Website: www.inai.io

What to include in your cancellation email

Send the following email to support@inai.io to initiate cancellation:

Subject: Cancellation Request for Inai Subscription - [Your Account ID]

Dear Inai Support,

I hereby request immediate termination of my Inai subscription. Please provide the following:

1. Confirmation of my cancellation request and effective termination date.
2. The final billing cycle end date.
3. Any remaining balance or credits on my account.
4. Confirmation that automatic renewal has been disabled.

Account Details:
Account Name: [Your Business Name]
Account ID: [Found in your dashboard]
Email: [Your registered email]

Please reply with written confirmation to this email for my records.

Thank you,
[Your Name]

Stopee recommends keeping this email template and using it to ensure all key information reaches Inai support. Follow up within 5 business days if you do not receive a cancellation confirmation.

Summary and next steps

Cancelling Inai requires planning, written communication, and awareness of your legal rights in India. You now understand how to submit a cancellation request, what happens to your access and data, how Inai's refund policy works, and when Indian consumer law can override their terms.

Most importantly, do not cancel Inai until your replacement payment orchestration system is live and tested. Downtime in payment processing is expensive and damages customer trust. Run both systems in parallel for 2-4 weeks, export your transaction history before your account closes, and send a formal cancellation email so you have written proof.

If Inai refuses a refund or charges you after cancellation, you have legal remedies: file a complaint with your state consumer commission, escalate to the NCDRC, or contact TRAI if auto-renewal was enabled without proper consent. Keep all evidence and do not assume Inai will reverse charges voluntarily.

Stopee has helped thousands of consumers navigate cancellations of complex software platforms, understand their refund rights, and recover wrongful charges. If you need guidance on your specific situation, escalation templates, or help filing a consumer complaint, Stopee is here to empower you to take control of your subscriptions and protect your rights.