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Cancel Ixact: The Right Way
How to cancel IXACT contact in india and protect your CRM investment
What is IXACT contact and why agents use it
IXACT Contact is a subscription-based customer relationship management platform built specifically for real estate professionals across India and beyond. You use it to organise client contacts, automate drip marketing campaigns, set task reminders, and manage follow-ups from a single dashboard on your phone or desktop.
The platform appeals to both new agents building their first systems and experienced professionals managing hundreds of past clients. Many users praise its ease of navigation and reminder functionality, though some report frustration with technical support response times and certain automation limitations.
Core features agents rely on
IXACT Contact provides contact databases where you can store unlimited client records, segment them by property type or transaction stage, and tag them for targeted outreach. The built-in drip marketing engine lets you schedule automated follow-up emails, SMS messages, and postcards without hiring a marketing team.
Mobile access means you can update client notes, log calls, and send messages while showing properties or meeting clients in person. The platform also integrates reminders so you never forget to reconnect with past clients or follow specific transaction milestones.
Who typically subscribes in india
IXACT Contact attracts independent agents, small brokerages, and team leaders who want an affordable all-in-one solution instead of juggling multiple tools. You might use it if you manage your own marketing, keep detailed client records, or work in markets where relationship-based selling drives business.
Understanding your consumer rights before you cancel
India's consumer protection framework gives you meaningful safeguards even when service providers claim all charges are non-refundable.
Consumer protection act 2019 and your cancellation rights
Under India's Consumer Protection Act, 2019, you have the right to seek remedies if IXACT Contact fails to deliver the service quality it promised or if technical defects prevent you from using core features. The law recognises that "non-refundable" clauses cannot override your protection against deficient service.
If IXACT Contact's technical support is unresponsive, features break without fix timelines, or the platform becomes unusable for extended periods, you can file a complaint with your state's District Consumer Disputes Redressal Commission or approach the National Consumer Disputes Redressal Commission for larger claims.
Pro tip: Document all issues with screenshots, email records, and dates before you cancel. This evidence strengthens your position if you later seek refunds through consumer protection channels.
RBI guidelines for digital service refunds
The Reserve Bank of India's guidelines on digital transactions require payment processors to honour refund requests within specified timeframes if the underlying service is cancelled. If you paid IXACT Contact through a credit card or digital wallet, your card issuer can escalate disputes if IXACT refuses to acknowledge your cancellation.
Methods to cancel IXACT contact from india
You have three distinct cancellation routes depending on how you subscribed and where your billing is managed.
Direct cancellation via IXACT support email
The official and most straightforward method is to submit a written cancellation request directly to IXACT's support team. This approach creates a documented record and ensures IXACT processes your request through its formal agreement framework.
You must email support@ixactcontact.com with clear cancellation language. IXACT's Subscriber Agreement recognises written cancellation requests as valid notice, so your email serves as legal proof of your intent.
App store and google play cancellations
If you subscribed through Apple's App Store or Google Play Store rather than directly on IXACT's website, you must cancel the recurring subscription within those platforms. IXACT does not process cancellations for store-managed subscriptions - the app stores control billing and renewals.
This separation is critical: cancelling on IXACT's website does not stop App Store or Google Play charges. You must act in your device settings to prevent future billing.
Refund claims through payment processors
If you believe IXACT Contact failed to deliver promised service, you can initiate a chargeback or dispute through your credit card issuer or digital payment provider. This option sits outside IXACT's formal cancellation process and appeals to your bank's consumer protection rules rather than IXACT's terms.
How to cancel IXACT contact step by step
The cancellation process differs slightly depending on your billing method, so follow the path that matches your subscription type.
Cancelling direct IXACT subscriptions
- Log into your IXACT Contact account on the website or app to locate your subscription ID and account email address.
- Open your account settings or profile menu
- Note your subscription ID (usually found on invoices or billing pages)
- Record the email address linked to your account
- Compose an email to support@ixactcontact.com using clear, direct language.
- Subject line example: "Subscription Cancellation Request - Account [Your Email]"
- Include your full account email, subscription ID, and the desired effective cancellation date
- State your intent plainly: "I request to cancel my IXACT Contact subscription effective [date]"
- Keep the email brief and professional - no lengthy explanations required
- Send the email and immediately save a copy to your computer or cloud storage for your records.
- Do not rely on email trash or archive folders - save a backup independently
- Take a screenshot of the sent email showing the timestamp and recipient
- Wait for IXACT to acknowledge your request within 3 to 5 business days.
- If you receive no confirmation email within 5 days, resend your request and note the second timestamp
- Keep all correspondence in one folder for reference
- Confirm the cancellation effective date in IXACT's reply and check your next billing cycle.
- Your access typically continues until the end of your current paid period
- Verify that no charge appears on your next statement
- Request written confirmation of cancellation if IXACT's reply is vague, and ask them to specify the exact date your service will terminate.
- Ambiguous cancellations sometimes result in surprise renewals - push for clarity
Cancelling app store subscriptions (Apple devices)
- Open the Apple App Store app on your iPhone or iPad and tap your profile icon at the top right.
- Look for the circular icon or silhouette in the upper right corner
- Select "Subscriptions" from the menu.
- This shows all active recurring subscriptions tied to your Apple ID
- Find "IXACT Contact" in the list and tap it.
- If you see multiple IXACT entries, confirm which one matches your billing history
- Tap "Cancel Subscription" and confirm your choice.
- Apple will ask you to confirm - tap "Confirm Cancellation"
- You typically retain access until your current billing period ends
- Take a screenshot showing the cancellation confirmation and the date your subscription ends.
- Apple's confirmation screen displays your final access date - capture it for your records
Cancelling google play subscriptions (Android devices)
- Open the Google Play Store app and tap your profile icon (usually in the top right corner).
- Select "Manage your Google Account" or "Manage Account"
- Navigate to the "Payments and subscriptions" or "Subscriptions" tab.
- You may need to tap "Manage" or "View all" to see your list
- Find IXACT Contact in your active subscriptions and tap it.
- Google displays the next billing date and the amount you'll be charged
- Tap "Cancel subscription" and confirm the cancellation.
- Google may show you a retention offer - read it but proceed with cancellation if you are certain
- Your access ends on the date Google specifies, usually the end of your current billing cycle
- Screenshot your cancellation confirmation immediately.
- Google's confirmation page shows your final access date and termination timestamp
Timing, renewal, and what happens after you cancel
Your cancellation does not instantly cut you off; IXACT's policy allows you to use the platform through the end of your paid billing period unless you request immediate termination.
When your access actually ends
After you cancel, IXACT continues your access until the conclusion of your current subscription cycle. If you paid for a monthly subscription on the 15th of each month, your cancellation effective on the 20th means you retain full access through the end of that month.
For annual plans, your access continues for the remainder of the 12 months you pre-paid, unless you negotiate an exception with support.
Warning: If IXACT's cancellation email does not specify an exact termination date, ask for one immediately. Vague cancellations create confusion about your final access window and can lead to unexpected charges if the system treats you as still active.
Automatic renewal stops when cancellation is processed
The moment IXACT processes your cancellation request, the system removes you from its auto-renewal list. You will not receive a charge when your current paid period expires.
For App Store and Google Play subscriptions, the respective app store disables your recurring payment when you cancel in-store - IXACT's systems play no role in stopping those charges.
Your data after cancellation
IXACT retains your account data, client records, drip marketing history, and all associated information for 18 months after cancellation before permanent deletion. During this retention period, you cannot access or modify your data, but IXACT does not delete it immediately.
If you want your data removed before the 18-month window closes, submit a data deletion request through IXACT's official data deletion portal at ixactcontact.com/data-deletion-request/. This request speeds up the removal process beyond the standard 18-month timeline.
Pro tip: Export or backup your contact lists and client records before cancelling. Once the 18-month retention window passes, your data is unrecoverable. IXACT can provide exports in formats like CSV; request this in your cancellation email.
Refund policy and what to expect for final charges
IXACT Contact's official stance is that all subscription fees are non-refundable, but Indian consumer law and payment processor rules create legitimate exceptions.
IXACT's stated non-refund position
The IXACT Subscriber Agreement explicitly states that monthly, annual, and one-time payments are non-refundable. This clause applies to all cancellations regardless of reason, and IXACT will not issue credits or refunds directly.
This blanket policy is common in SaaS agreements, but it does not automatically shield IXACT from refund obligations under Indian consumer protection law.
Exceptions and refund leverage in india
If IXACT Contact fails to deliver the service described in its marketing or subscription terms - for example, if the platform is down for weeks, features stop working, or support becomes completely unresponsive - you have grounds to seek a refund through consumer protection channels.
Indian law recognises that "non-refundable" clauses become void if the service is deficient or misrepresented. You can file a complaint with your District Consumer Disputes Redressal Commission stating that IXACT breached its obligation to provide a working, supported platform.
Additionally, if you paid via credit card or digital wallet, your payment processor's dispute resolution process may override IXACT's non-refund clause. Banks and payment apps often reimburse customers for unused digital services even when the provider refuses.
App store and google play refund policies
Apple and Google have separate refund windows and processes. Apple typically allows refund requests within 14 days of purchase, while Google Play offers 48 hours for most subscriptions. If you cancel and request a refund through the respective app store within these windows, the store can issue a refund independent of IXACT's policy.
Pro tip: If you discover IXACT Contact does not meet your needs within 14 days of payment, request a refund directly from Apple or Google rather than from IXACT. Frame the request as "service not as described" if features are missing or broken.
IXACT contact pricing and subscription options
IXACT does not publish standardised INR pricing on its India-facing pages, making it essential to understand billing before committing.
How IXACT prices subscriptions
IXACT Contact pricing depends on your location, subscription length (monthly vs. annual discounts), and any current promotions. The platform typically charges in USD on its main website, so Indian customers see variable INR conversion rates depending on their bank and payment method.
To obtain accurate INR pricing, contact IXACT support directly or request a quote through their website. Avoid assuming pricing from older reviews or secondhand sources, as IXACT adjusts rates periodically.
Subscription tiers and billing cycles
| Plan option | Billing frequency | Typical use case | Cancellation window |
|---|---|---|---|
| Monthly subscription | Charged each month | Agents testing the platform or with variable workload | Cancel anytime; access ends at month end |
| Annual subscription | Charged once per year | Established agents committing to long-term CRM use | Cancel anytime; access ends at year end |
| Custom/Team plans | Negotiated terms | Brokerages managing multiple agents | Cancellation terms vary by contract |
Common cancellation mistakes and how to avoid them
Even careful users stumble at specific points in the cancellation process because IXACT's multi-platform setup creates easy-to-miss traps.
Mistake 1: cancelling only on your device without stopping the app store billing
Many agents delete the IXACT app from their phone and assume the subscription ends. In reality, deleting the app does nothing to stop App Store or Google Play charges. You must log into the app store itself, navigate to subscriptions, and explicitly cancel the recurring payment.
Check your app store subscription list monthly to ensure the cancellation took effect. If IXACT still appears as active 48 hours after you cancelled in-store, contact Apple or Google support immediately.
Mistake 2: not saving proof of your cancellation email
Email inboxes get cluttered, and support replies sometimes land in spam or promotions folders. If you need to prove you cancelled - for instance, if IXACT bills you again or you file a consumer complaint - you will need the original cancellation email and IXACT's acknowledgement.
The moment you send a cancellation email to support, screenshot it and save it to cloud storage. Do the same for any reply from IXACT. This backup ensures you have proof even if your email account is hacked or you lose device access.
Mistake 3: assuming vague cancellation acknowledgements mean the subscription is cancelled
Some support teams reply with messages like "We've noted your request" or "Your cancellation is being processed" without specifying a final access date or confirmation number. These replies do not guarantee that your subscription ended.
Always reply to IXACT asking for written confirmation of the exact date your subscription terminates and when your final charge occurred. Push back on ambiguous replies - you have the right to clarity.
Mistake 4: not verifying that charges actually stopped
Even after cancelling, check your next billing statement with your bank or credit card company. Some systems still issue charges due to processing delays or data sync errors. If a charge appears after your cancellation date, immediately contact IXACT and your bank to dispute it.
Pro tip: Set a phone reminder for two days before your next expected billing date. Log into your payment method and confirm no charge from IXACT appears. If it does, report it within 24 hours to maximise your chargeback options.
Checklist for a clean IXACT contact cancellation
Use this checklist to ensure you cover every step and avoid renewal surprises.
| Task | Status | Deadline |
|---|---|---|
| Gather account details (subscription ID, email, billing date) | ☐ Done | Day 1 |
| Send cancellation email to support@ixactcontact.com | ☐ Done | Day 1 |
| Screenshot and save your cancellation email | ☐ Done | Day 1 |
| If subscribed via App Store, cancel in your Apple account settings | ☐ Done | Day 1 |
| If subscribed via Google Play, cancel in your Google Play settings | ☐ Done | Day 1 |
| Await IXACT's acknowledgement email with final access date | ☐ Received | Day 5 |
| Task (continued) | Status | Deadline |
|---|---|---|
| Export your client contact lists as CSV backup | ☐ Done | Day 10 |
| Request data deletion if you want faster removal than 18 months | ☐ Done | Day 10 |
| Check your bank/card statement on next billing cycle date | ☐ Verified | Billing date |
| If charged after cancellation, initiate bank dispute within 24 hours | ☐ Done (if needed) | Day 1 of charge |
How stopee helps you navigate cancellations
Cancelling a CRM like IXACT Contact involves multiple systems, timelines, and potential billing traps - which is exactly why Stopee exists to guide you.
Stopee's step-by-step cancellation guides
Stopee provides detailed, up-to-date cancellation instructions for hundreds of services in India and globally. Each guide walks you through every platform and payment method, flags common mistakes, and links you to the exact support contacts you need.
Whether you use IXACT Contact, similar CRM platforms, or any subscription service, Stopee's research saves you hours of searching company websites for buried cancellation procedures.
Stopee's consumer rights resources
Beyond cancellation steps, Stopee explains your rights under Indian consumer law, RBI regulations, and payment processor rules. You learn exactly what leverage you have if a service provider refuses to process your cancellation or disputes your refund claim.
Stopee arms you with the legal and procedural knowledge to push back when companies try to keep you locked in through unclear terms or ignored requests.
Community insights and verified feedback
Stopee aggregates user experiences and verified cancellation patterns so you know what to expect before you act. Reading others' real experiences with a service often reveals hidden costs, tricky renewal dates, or billing glitches that the service provider does not advertise.
Why you might want to cancel IXACT contact
Several legitimate reasons prompt agents to end their IXACT subscriptions.
Service gaps and feature limitations
Some users find IXACT's automation features less robust than competing platforms like Follow Up Boss or Kunversion. If your workflow demands advanced lead scoring, AI-driven follow-up sequencing, or tight integrations with specific transaction management tools, IXACT may feel limiting.
Additionally, if technical support takes weeks to respond and IXACT cannot resolve bugs affecting your daily work, frustration builds quickly. You may decide to switch to a platform with faster support or more active product development.
Cost relative to usage
IXACT Contact works well for agents with large existing client databases and high follow-up volume. If you are a new agent with fewer than 100 past clients, or your work emphasizes new transaction prospecting over past client outreach, IXACT's cost may not justify the features you actually use.
Moving to competing CRM platforms
Agents often switch to platforms like Zoho CRM, HubSpot, or industry-specific alternatives when they need deeper integration with their MLS, transaction management tool, or marketing automation system. A better feature fit or lower cost often drives the change.
Escalation: what to do if IXACT refuses to cancel
In rare cases, IXACT's support team ignores cancellation requests or claims they never received your email. Here is your escalation path.
Document everything and escalate to IXACT's billing team
If support@ixactcontact.com does not respond within 7 days, send a follow-up email to the same address referencing your original request. Copy in a phrase like "This is my second cancellation request dated [date]."
If there is a separate billing or accounts team email address listed on IXACT's website, send a copy of your cancellation request there as well.
File a complaint with india's consumer protection authority
If IXACT ignores your cancellation request for more than 14 days, you can file a formal complaint with your state's District Consumer Disputes Redressal Commission. You will need your documented proof: the original cancellation email, screenshots of your account, copies of invoices, and records of your follow-up attempts.
State in your complaint that IXACT failed to honour your valid cancellation request under the Consumer Protection Act, 2019, and seek not only cancellation but also a refund of fees charged during the non-responsive period.
Dispute the charge with your bank or payment processor
If IXACT continues to bill you after your cancellation request, contact your credit card issuer or digital payment provider and file a chargeback or dispute. Your bank can often reverse charges and block future transactions from IXACT while the dispute is investigated.
Most banks will side with you if you provide proof that you sent a written cancellation request and IXACT ignored it.
What to do immediately after your IXACT contact cancellation
The moment your cancellation is confirmed, take steps to protect your data and ensure a clean break.
Export your data before final access ends
Even though IXACT retains your data for 18 months after cancellation, you lose active access to it immediately after the subscription ends. Before your final access date arrives, export all client contact lists, transaction records, and communication history as CSV or compatible files.
Most CRM platforms allow bulk exports; request this feature from IXACT support if you cannot find it in your account settings.
Review final charges and verify no auto-renewal occurs
When your subscription expires, review your bank or payment app for the final charge. If you were billed for a month you did not use, contact IXACT and request a pro-rata refund (a refund for unused days).
Then, 48 hours after your subscription end date, log into your app store subscriptions or your bank account and confirm that no new charge from IXACT appears. If one does, report it to your bank immediately as an unauthorized charge.
Your next steps: use stopee to complete your cancellation
Cancelling IXACT Contact involves coordinating emails, app store systems, and billing timelines - all while protecting your right to access your data. The steps outlined here cover every scenario, from straightforward email cancellations to complex app store unsubscribes and refund disputes.
If you encounter resistance from IXACT, need clarity on your consumer rights under Indian law, or want to verify billing patterns before you act, Stopee has helped thousands of consumers cancel their subscriptions with confidence and minimal friction.
Visit Stopee.com today to access updated cancellation guides, consumer rights resources, and community experiences for IXACT Contact and hundreds of other services. Stopee is your trusted resource for taking control of your subscriptions and reclaiming your money.
IXACT contact headquarters and mailing address
Contact details for cancellation escalations
IXACT Contact does not maintain a published physical postal address specifically for cancellation requests in India. The company operates from headquarters in Canada, and all official cancellation communication routes through their support email.
Official email for cancellations: support@ixactcontact.com
For consumer complaints or escalations in India, file your grievance with your state's District Consumer Disputes Redressal Commission using IXACT's registered business address (which you can obtain from their website footer or registration records) and your documentation of failed cancellation attempts.
If you cannot find IXACT's registered address, contact the Reserve Bank of India or India's payment system regulators through their official complaint portals, referencing the card issuer or payment app through which you paid. They will help trace the correct legal entity and filing address for your complaint.