Manage Jane

How to cancel jane clinic management and reclaim control of your wellness practice

What is jane and why you might want to cancel

Jane is a cloud-based practice management platform designed for health and wellness clinics across India and beyond. The service helps practitioners, clinic administrators and patients manage appointments, billing, charting and patient records through a single web portal and mobile app. Whether you run a physiotherapy clinic, dental practice, naturopathy centre or telehealth service, Jane handles scheduling, payments and membership management for you.

Like many subscription platforms, Jane works on a recurring billing model. You pay monthly for access to features, and the service automatically renews unless you actively cancel. This guide will walk you through every cancellation scenario you might face, from cancelling individual patient appointments to shutting down your entire clinic subscription. At Stopee, we understand that cancelling a service you've relied on is a big decision, so we've built this resource to help you exit cleanly and on your terms.

Understanding the service tiers

Jane offers multiple subscription plans tailored to different clinic sizes. The Balance plan suits solo practitioners, while the Practice plan scales for larger teams. Each plan includes core features like appointment scheduling, telehealth integration and patient charting, with pricing that varies by location and plan type. Understanding your current plan helps you anticipate what happens when you cancel and what data or features you'll lose access to.

Who uses jane in india

Jane users in India include solo practitioners (therapists, nutritionists, counsellors), multi-provider clinics, dental surgeries and telehealth platforms. Clinic administrators control user permissions, cancellation policies and refund rules from the web admin interface. Patients interact with Jane primarily through the booking portal and My Account section. If you're a clinic owner thinking about cancelling, your decision affects not only your admin access but also your patients' ability to book, reschedule and view their appointment history.

Jane pricing in india and what you're paying for

Jane pricing in India is typically listed in Indian Rupees (INR) within the app or checkout flow, though public pricing pages often display USD amounts. Below is a snapshot of the main plans available.

For exact INR pricing relevant to your clinic, log into your Jane admin account, navigate to the Billing tab or contact Jane support directly. Stopee recommends checking your current plan in the Settings section before you cancel, so you understand exactly what services you're losing access to.

Hidden costs and charges to watch for

Beyond the base subscription, Jane may apply transaction fees when you process patient payments through the platform (typically 2-3 percent plus a fixed amount per transaction). These fees are not refunded when you cancel. If your clinic uses Jane Payments for membership or credit card processing, those transaction fees remain non-refundable even if you request a refund of your subscription fee. Additionally, if you have unapplied patient payments or credits in your account at the time of cancellation, those funds may be frozen until you issue refunds or apply them to existing patient balances.

Consumer rights and protections when cancelling in india

As a consumer in India, you have legal protections under the Consumer Protection Act, 2019. This Act covers online services and digital subscriptions, meaning Jane must honour your right to cancel and, in certain circumstances, offer refunds or credits.

Your statutory cancellation and refund rights

Under the Consumer Protection Act, 2019, you have the right to cancel a digital service subscription within 14 days of purchase or renewal, provided you have not substantially used the service. "Substantially used" is the key threshold; if you've actively used Jane for your clinic operations, a refund may not be automatic. However, if you cancel within 14 days of signing up and haven't logged in extensively, you have a strong case for a full or partial refund.

Additionally, if Jane fails to deliver the promised service (for example, frequent outages preventing appointment scheduling), you may be entitled to compensation or a refund under the Consumer Protection Act's provision for defective services. Keep records of any service failures, downtime or unresolved complaints. If Jane refuses your cancellation request without valid cause, you can escalate to your local State Consumer Disputes Redressal Commission.

When to escalate beyond jane support

If Jane support denies your cancellation request or refund claim unfairly, your first escalation point is the State Consumer Disputes Redressal Commission in your jurisdiction. You can file a complaint online through the National Consumer Disputes Redressal Commission (NCDRC) portal at consumercomplaints.nic.in. Stopee recommends documenting all communication with Jane (emails, chat logs, screenshots) and sending a formal cancellation notice via email before filing a complaint, as this strengthens your case.

How to cancel jane step-by-step

The cancellation process differs depending on whether you're a clinic administrator cancelling your subscription or a patient cancelling an individual appointment. Follow the relevant steps for your situation.

Cancel your clinic subscription as an administrator

If you're shutting down your clinic's Jane account entirely, follow this process carefully to avoid surprise charges and protect your clinic data.

1. Log into your Jane admin account using your clinic email and password.
   • Go to jane.app/login or use the Jane app on your device.
   • Enter your full admin credentials (not a staff or patient login).
2. Navigate to the Billing tab from the left-hand menu.
   • Select "Subscription" or "Plans" (wording varies by interface version).
   • Review your current plan, renewal date and any upcoming charges.
3. Look for a "Cancel Plan" or "Manage Subscription" button.
   • Click it to open your subscription settings.
   • Read the cancellation terms and any warnings about data retention.
4. Select your cancellation reason from the dropdown (optional but recommended).
   • Common reasons include switching to another platform, closing the clinic or budget cuts.
   • Your feedback helps Jane improve, and may inform refund decisions.
5. Confirm the cancellation date.
   • Important: Jane typically cancels at the end of your billing cycle, not immediately. If you're billed on the 15th of each month and cancel on the 20th, your cancellation takes effect on the 15th of the next month.
   • Request immediate cancellation only if you have urgent concerns or disputes.
6. Click "Confirm Cancellation" and save your confirmation email for your records.
   • You should receive a cancellation confirmation email within 1-2 hours.
   • Take a screenshot of the confirmation screen as a backup.
7. Export or backup all clinic data before your access ends.
   • Download patient charts, appointment history and billing records via the Data Export feature (usually in Settings > Data & Privacy).
   • Request historical data via Jane support if the export tool doesn't include older records.
   • After cancellation, you may lose access to this data within 30-90 days, so act before the cancellation date.

Warning: Do not delete your clinic account until after you've exported all data and issued any outstanding patient refunds. Once deleted, data recovery may not be possible.

Cancel a patient appointment through the patient portal

If you're a patient using Jane to book appointments and need to cancel a specific session, the process is quick and patient-controlled.

1. Log into the clinic's patient portal (usually branded as "My Account" or similar).
   • You'll receive a login link via email from the clinic when they set up your account.
   • If you've forgotten your password, click "Forgot Password" and follow the reset link.
2. Find your upcoming appointments in the Appointments or Bookings section.
   • Scheduled appointments are listed by date, time and practitioner name.
   • Cancelled or completed appointments appear in a separate section.
3. Click on the appointment you want to cancel.
   • A pop-up or details page will open showing the appointment details.
4. Look for a "Cancel Appointment" or red X button.
   • Pro tip: Jane allows free cancellations up to 3 minutes after booking (the grace period) and up to the clinic's Late Cancellation Period threshold (typically 24-48 hours before the appointment). Check the clinic's cancellation policy first.
   • If you try to cancel within the Late Cancellation Period (e.g., less than 24 hours before), the button will change to "Contact to Cancel" - you'll need to email or call the clinic directly.
5. Confirm your cancellation reason (optional).
   • The clinic may ask why you're cancelling to improve their service.
6. Click "Confirm" and wait for a confirmation message.
   • You should receive a cancellation confirmation email within 5-10 minutes.

Pro tip: If you cancel before the grace period ends, you won't be charged a cancellation fee (if the clinic charges fees). After the grace period, many clinics apply a no-show or cancellation fee.

Cancel a membership or payment plan at your clinic

If you've purchased a membership package or enrolled in a recurring payment plan through a Jane-enabled clinic, you may need to cancel it separately from cancelling individual appointments.

1. Log into your patient account in the clinic's portal.
2. Navigate to Memberships, Packages or Billing History.
   • This section shows active memberships and recurring charges.
3. Select the membership or plan you want to cancel.
   • Review the remaining balance and any applicable refund terms.
4. Click "Cancel Membership" or "End Plan".
   • Some clinics require you to contact them directly to cancel memberships; if you see "Contact Clinic" instead, email the clinic's admin or call the clinic directly.
5. Confirm the cancellation and note any refund timeline.
   • Clinics typically issue refunds for unused membership portions within 5-10 business days.
   • The original payment processing fee is usually non-refundable.

Refunds, credits and what to expect after cancellation

Cancelling Jane doesn't always mean an instant refund, but you do have options depending on your situation and how long you've used the service.

Refund eligibility and timelines

Jane's refund policy distinguishes between different product lines. For Jane Reader (the public appointment booking product), refunds may be granted within 14 days of purchase if you haven't substantially used the service. For clinic subscriptions, refunds are evaluated case-by-case and depend on your billing cycle, usage history and reason for cancellation.

Patient refunds processed through Jane Payments (clinic-to-patient refunds) typically reach the patient's bank account within 5-10 business days, depending on the patient's bank. You cannot be refunded the original transaction processing fee (the 2-3 percent Jane charged when the clinic initially collected payment), but the service fee portion may be refundable if the clinic issues a pro-rata credit.

Pro tip: If you cancel mid-billing cycle (e.g., 10 days into a 30-day month), contact Jane support and request a pro-rata refund for unused days. While not guaranteed, Jane often grants partial refunds to long-term customers with no disputes.

What happens to your clinic data after cancellation

Jane retains your clinic data (patient charts, appointment history, billing records) for 90 days after your subscription ends. During this grace period, you can reactivate your account and retain all data without penalty. After 90 days, Jane may permanently delete your data unless local data protection laws require longer retention. Stopee strongly advises exporting all data before your cancellation date becomes effective - don't rely on the grace period.

Your patients' ability to view or book appointments disappears immediately after cancellation. If patients have stored payment details or membership balances, those are frozen and not automatically transferred to another platform. Notify your patients of the cancellation well in advance and provide alternative booking methods or contact details.

Common mistakes to avoid when cancelling jane

Cancelling a practice management system feels daunting, especially when patients depend on it for booking. Here are the pitfalls we see most often at Stopee and how to sidestep them.

Mistake 1: cancelling during an active billing cycle without checking your renewal date

You may still be charged for the next billing period if you don't time your cancellation correctly. Jane's default is to cancel at the end of your current billing cycle, which can be weeks away. If you want to cancel immediately and avoid the next charge, contact Jane support with your cancellation request in writing (email). State your full clinic name, subscription ID and request an immediate refund for any unused days. Follow up if they don't respond within 48 hours.

Mistake 2: not exporting patient data before cancellation

Once your subscription ends, you have only 90 days to recover your clinic data. If you don't export charts, appointment history and patient contact details, you'll lose them permanently. Many clinic owners discover this too late and have to ask patients to re-book or manually recreate records elsewhere. Use the Data Export tool in Jane Settings immediately after deciding to cancel.

Mistake 3: assuming patient memberships and prepaid packages automatically refund

If your clinic has sold memberships or prepaid packages to patients through Jane, those funds live in your clinic's Jane Payments account, not in Jane's general fund. When you cancel your subscription, those patient balances don't automatically refund - you must manually issue refunds via the Billing tab. Otherwise, patients lose access to their credits and have no way to recover them after your account closes. This is not only bad for patient trust but may violate consumer protection laws if you're holding patient money without refunding it.

Mistake 4: ignoring outstanding refund requests or chargebacks

If patients or your clinic has unresolved refund requests in the system when you cancel, those disputes may follow you. Jane flags disputed refunds on your account, and if you have outstanding patient complaints or chargeback claims, your cancellation may be delayed. Resolve all refund disputes before you submit your formal cancellation request.

Mistake 5: forgetting to notify patients of the cancellation

Your patients book appointments expecting access to the clinic's system. If you cancel Jane without warning, patients won't be able to reschedule or view their appointment details. Send a notice to all active patients at least 2 weeks before your cancellation date, explaining the change and providing alternative booking methods (phone, email, new system). This protects your reputation and prevents frustrated patients from leaving negative reviews.

What happens when you cancel: the after-cancellation checklist

Your account doesn't simply vanish when you hit "confirm cancellation." Here's what to expect and what actions you need to take in the days and weeks following your cancellation request.

Immediate actions (same day)

• Download and save your cancellation confirmation email and screenshot.
• Export all clinic data via the Data Export tool in Settings > Data > Privacy.
• Note your cancellation effective date (usually end of current billing cycle).
• Check your Billing tab to confirm no further charges are scheduled after that date.

Within 48 hours

• Send a bulk email or SMS notification to all active patients explaining the cancellation and providing alternative booking contact details.
• Issue refunds for any outstanding patient memberships, prepaid packages or credits via the Billing tab in Jane.
• Confirm that each refund is marked as "completed" in the Billing section.
• Document the refund dates and amounts in your clinic's own records (not just Jane's system).

Within 1 week

• Verify that refunds have reached patient bank accounts or payment methods (follow up with patients if needed).
• Migrate any critical patient data to your new practice management system (if switching to another platform).
• Review your email and SMS notifications from Jane to confirm cancellation status.
• Set a reminder to export data again if your 90-day grace period is approaching and you haven't fully migrated yet.

Within 30 days

• Monitor your bank account to ensure no surprise charges appear after the stated cancellation date.
• If a charge appears after your cancellation should have taken effect, contact Jane support immediately with your cancellation confirmation email and dispute the charge.
• Save all correspondence in case you need to escalate to your bank's dispute team or the Consumer Redressal Commission.

Within 90 days

• Make a final backup of any remaining data from your Jane account (during the grace period).
• After 90 days, assume your data will be deleted; do not wait until the last moment.

Comparing jane with alternative practice management platforms in india

If you're considering cancelling Jane because you want a different platform, here's a quick comparison of popular alternatives available in India.

Stopee recommends running a parallel trial of your chosen alternative for 1-2 weeks before cancelling Jane. This helps you catch migration issues early and gives your patients time to adjust to the new booking system.

Jane contact information and escalation address in india

If you need to contact Jane directly or escalate a cancellation dispute, the company's official support channels and mailing address are as follows.

Support contact methods

• Email: support@jane.app (for general support and cancellation requests)
• Web form: jane.app/contact (submit cancellation or dispute forms through the official contact page)
• In-app chat: Log into your Jane account and select the Help or Support icon (usually bottom right) for live chat support during business hours

Mailing address for formal notices

Jane Software Inc. does not currently maintain a dedicated India-specific postal address. For formal cancellation notices or legal correspondence, send to the company's registered Canadian headquarters:

Jane Software Inc.
501-383 Richmond Street West
Toronto, Ontario M5V 3X1
Canada

Send correspondence via registered post or email delivery confirmation. Include your full clinic name, Jane account email, subscription ID and a clear statement that you wish to cancel your subscription. Request written acknowledgement of receipt. If Jane does not respond within 7-10 business days, escalate to the National Consumer Disputes Redressal Commission (NCDRC) online portal at consumercomplaints.nic.in.

Final steps and your consumer protection summary

Cancelling Jane requires planning and attention to detail, but you have strong legal protections as a consumer in India. Whether you're closing your clinic or switching to another platform, your rights under the Consumer Protection Act, 2019 guarantee you the right to cancel, access your data and seek refunds for services not delivered or plans cancelled within 14 days.

Follow the step-by-step cancellation process relevant to your role (clinic admin or patient), export all your data before your access ends and issue any outstanding refunds to patients promptly. Keep records of all communication with Jane and your cancellation confirmation. If Jane refuses your cancellation request without valid cause or fails to refund you fairly, escalate to your State Consumer Disputes Redressal Commission - you have the law on your side.

Stopee (stopee.com) has helped thousands of consumers cancel subscriptions, understand their rights and recover refunds fairly. Whether you're cancelling Jane or any other service, our guides and escalation support are here to empower you. Visit Stopee today to explore your options, find alternative platforms and learn how to protect yourself in the subscription economy.