Manage Madgicx

How to cancel madgicx and reclaim control of your ad spend

Understanding madgicx before you cancel

Madgicx is an AI-powered advertising platform designed to automate your ad creation, audience targeting, optimization and reporting across multiple ad accounts. You may have signed up expecting it to simplify your campaign management, but if you're reading this guide on Stopee, you've likely decided the platform isn't delivering the value you need.

What madgicx does

The platform combines automation rules, AI-driven audience suggestions, and intelligent ad generation to help you manage campaigns across Facebook, Instagram, Google Ads and other channels. It offers cross-channel reporting and account-level analytics to track performance. Madgicx integrates directly with your ad accounts and provides add-on tracking features for deeper insights into campaign performance.

The core promise is simple: let AI handle the repetitive work so you can focus on strategy. In practice, however, many users find the platform adds complexity rather than simplifying it, or charges more than their actual return on ad spend justifies.

Company background and location

Madgicx is headquartered in Israel. The company previously maintained a UK entity (Madgicx Limited), which was dissolved on April 11, 2023. If you're cancelling from India and need to escalate a complaint, understanding the company's location matters for determining which consumer protection authority can assist you.

Why you might want to cancel madgicx

Before you proceed with cancellation, consider your specific reasons - this clarity helps you avoid being persuaded into staying by discount offers or new features.

Common reasons customers cancel

Users typically cancel because they find the platform's costs don't match their results. Some report that automation features don't work as advertised, or that they're charged monthly despite minimal ad spend. Others discover they can manage their campaigns directly through ad platform native tools for free. A few customers have also noted billing issues, where charges continued even after they thought they'd cancelled.

If you're on a free trial and it's about to convert to paid, cancelling before that moment saves you from unexpected charges. If you've been billed and believe the charge was an error, document everything - your cancellation proof, email confirmations, and billing statements - before you reach out to support.

When to keep madgicx instead

You might choose to stay if you manage multiple ad accounts, rely heavily on the AI optimization features for audience targeting, or have already built custom reports and workflows into your daily process. However, if you're uncertain about the value, Stopee recommends testing the free trial thoroughly before committing to a paid plan.

Madgicx pricing and what you pay

Madgicx pricing in India depends on your ad spend and the plan tier you select. Understanding your exact charges helps you decide whether cancellation with a refund request is justified.

Pricing by plan

Important notes on billing

These INR figures are approximate conversions from USD pricing displayed on the Madgicx platform. Your exact charge may vary based on current exchange rates and your personal billing settings. Always verify the final amount shown in your account before your trial ends or a renewal processes. If you notice a discrepancy, contact Madgicx support immediately with a screenshot of the quoted price.

Madgicx typically bills on a monthly cycle. Your billing date resets each month based on your original subscription date. If you cancel mid-cycle, you generally retain access until your paid period ends - but you will not receive a refund for the unused portion unless you meet specific exceptions under Indian consumer protection law.

Your consumer rights in india

India's Consumer Protection Act, 2019 protects you from unfair billing practices, non-delivery of services, and misleading claims. Stopee believes you should understand these rights before negotiating with Madgicx support, especially if you believe you were charged unfairly.

What the law says about cancellation and refunds

Under the Consumer Protection Act, you have the right to a refund if a service provider fails to deliver the promised service quality or if the charges are levied without proper consent. If Madgicx promised specific automation or performance results and failed to deliver, you may have grounds to request a refund. Additionally, if you cancelled within a cooling-off period (typically 7 days for online services) and the service was not substantially used, you can escalate to the consumer authority.

If Madgicx refuses your refund request, you can file a complaint with your state's District Consumer Disputes Redressal Commission. Document your case with screenshots of your account, billing statements, cancellation confirmation, and any email correspondence with support.

Escalation points if madgicx denies your refund

If Madgicx customer support denies your refund request after you've provided evidence, your next steps are clear. Contact the National Consumer Helpline (1800-11-4000) or file a formal complaint with the District Consumer Disputes Redressal Commission in your jurisdiction. Reference the Consumer Protection Act's provisions on unfair trade practices and non-delivery of promised services. Stopee has seen consumers successfully recover refunds through this escalation path when the original request was reasonable.

How to cancel madgicx step-by-step

Cancelling Madgicx takes just a few minutes if you follow these exact steps. The method depends on where you subscribed - directly through the web platform or via a mobile app store.

Cancel through the madgicx web platform

This is the primary cancellation method and the one Madgicx officially recommends. Follow these steps precisely to avoid delays or missed cancellations.

1. Log in to your Madgicx account using your email and password.
   • If you've forgotten your password, click "Forgot password" on the login page and follow the email reset link.
2. Click your profile icon in the top right corner of the dashboard.
   • The profile icon typically appears as a small circle with your initials or a generic avatar.
3. Navigate to Settings from the dropdown menu.
   • Look for a gear icon or "Settings" label.
4. Select Products and Usage or Subscriptions tab.
   • This section shows your current plan, billing date, and cancellation options.
5. Find the "Cancel subscription" or "Cancel trial" button under "Your subscriptions".
   • The button's label depends on whether you're on a paid plan or a free trial.
   • Warning: Some users report a confirmation popup appears. Do not navigate away before clicking the final confirm button.
6. Click the cancellation button and confirm your choice in the popup that appears.
   • Madgicx may ask you why you're leaving. You can provide feedback or skip this step.
   • Do not abandon this form - complete it fully to ensure your cancellation is recorded.
7. Check your email for a cancellation confirmation from Madgicx within 15 minutes.
   • This email confirms your cancellation date and your final billing cycle end date.
   • Pro tip: Screenshot or save this email for your records, especially if you later request a refund.

Cancel if you subscribed through the apple app store

If you subscribed to Madgicx through an iOS app, Apple manages your billing directly. You must cancel through your Apple account, not through Madgicx itself.

1. Open the App Store app on your iPhone, iPad or Mac.
   • Tap the App Store icon (blue with a white shopping bag).
2. Tap your profile icon in the top right corner.
   • This opens your account menu.
3. Select Subscriptions from the menu.
   • You'll see all active and cancelled subscriptions linked to your Apple ID.
4. Find Madgicx in the subscriptions list and tap it.
   • The list is typically alphabetical.
5. Tap Cancel subscription and confirm your choice.
   • Warning: Some users report that cancelling through Apple doesn't fully stop charges. Verify with your bank statement 2-3 billing cycles after cancellation.
6. Check your email for Apple's cancellation confirmation.
   • Save this confirmation as proof for any future refund requests or disputes.

Cancel if you subscribed through google play

Android users who subscribed through Google Play must cancel via the Google Play Store app or website.

1. Open the Google Play Store app on your Android device or visit play.google.com in a web browser.
   • Log in with the Google account associated with your Madgicx subscription.
2. Tap your profile icon in the top right corner.
   • On web, click your profile picture; on mobile, tap the profile icon.
3. Select Payments and subscriptions or Manage subscriptions.
   • The exact wording may vary slightly depending on your device and app version.
4. Tap Subscriptions to view all active subscriptions.
   • You'll see all apps charging you on a recurring basis.
5. Find and tap Madgicx.
   • If you don't see it, scroll down or use the search function.
6. Tap Cancel subscription.
   • Google Play will show your subscription end date.
7. Confirm the cancellation by tapping the final Cancel or Unsubscribe button.
   • Pro tip: Google Play sends a confirmation email within minutes. If you don't receive one, the cancellation may have failed - repeat these steps.

What happens after you cancel madgicx

Cancellation doesn't mean immediate loss of access. Understanding what you retain and when ensures you can recover important data before your paid period expires.

Your account access after cancellation

After you cancel, your Madgicx account remains accessible and functional until the end of your current paid billing cycle. You can still log in, view your campaigns, download reports, and access historical data. This grace period typically lasts between 5 and 30 days, depending on when in your billing cycle you cancelled. Use this time to export any campaigns, reports or settings you want to keep.

Once your paid period ends, your account transitions to read-only status or closes entirely, depending on Madgicx's policy. At that point, you lose access to create new campaigns or use any paid features.

What happens to your campaigns and data

Your active campaigns connected to Madgicx will continue to run if they were already live in your ad account (Facebook, Google Ads, etc.). Madgicx's cancellation only removes your access to Madgicx's platform - it does not pause or stop your ads automatically. You must pause or stop campaigns directly in your ad platform if you want them to stop running.

Historical campaign data and analytics within Madgicx typically remain visible until the end of your paid period. After that, Madgicx may delete your data. If your data matters to you, export all reports and campaign records before your access expires. Most platforms allow CSV or PDF exports from the analytics dashboard.

Warning: If you were on a free trial and cancelled, Madgicx may delete your trial data immediately or at trial end per their terms. Do not assume your trial work is saved.

Madgicx refund policy and how to request one

Madgicx's refund policy is strict, but exceptions exist - and Stopee can help you understand when you qualify for one.

What madgicx's terms say about refunds

According to Madgicx's Terms of Service, prepaid or unused fees are generally non-refundable. However, the terms also state that refunds may be issued when Madgicx terminates services for reasons they cannot reasonably support. Importantly, if a refund is approved, Madgicx deducts a 5% institutional transaction charge from the amount returned to you.

This means if you paid ₹3,168 and receive a refund, you'd get ₹3,009.60 (after the 5% deduction). This fee is non-negotiable under their standard terms, though you can ask Madgicx support to waive it in rare circumstances.

When you have grounds for a refund

You have legitimate grounds to request a refund in these situations:

• You cancelled within 7 days of your initial charge and barely used the platform.
• The service was unavailable or non-functional for a significant portion of your billing cycle.
• You were charged despite being on a free trial, or charged twice for the same period.
• The platform's promised features were not delivered or are materially misrepresented in their marketing.
• You cancelled during your free trial period before any paid charge was processed.

How to request a refund from madgicx

To request a refund, you must contact Madgicx support directly with clear documentation. Follow these steps:

1. Gather your evidence: screenshot your billing statement, your cancellation confirmation email, and any proof that the service underperformed or wasn't delivered as promised.
   • Include dates, amounts charged, and the dates you actually used the platform.
2. Visit the Madgicx help centre or support portal and submit a ticket.
   • Look for a "Contact us" or "Support" link on madgicx.com.
3. In your support ticket, clearly state:
   • "I request a refund for my subscription charged on [date] for [amount]. I cancelled on [date] due to [specific reason]. I have attached evidence of this charge and my cancellation request."
4. Attach your screenshots and documentation to the ticket.
   • Be concise and professional - support staff are more likely to approve requests with clear, documented evidence.
5. Allow 5-10 business days for a response. If Madgicx denies your refund, ask for a detailed explanation in writing.
   • You'll use this explanation if you escalate to a consumer authority later.

Pro tip: If Madgicx approves your refund, it typically processes within 10-15 business days to your original payment method. Check your bank or credit card account to confirm receipt.

If madgicx refuses your refund

Some customers report that Madgicx support denies refund requests even when the grounds are reasonable. If this happens to you, Stopee recommends escalating through India's consumer protection system. Write a formal complaint letter to Madgicx (email or registered post), referencing the Consumer Protection Act and the specific service failures you experienced. If they still refuse, file a complaint with your District Consumer Disputes Redressal Commission. The filing fee is typically ₹100-₹500, and the commission has authority to order refunds plus compensation for harassment.

Common mistakes when cancelling madgicx

Cancelling feels straightforward, but small errors can leave you stuck with unwanted charges or missing refund opportunities. Here are the mistakes Stopee sees most often - and how to avoid them.

Mistake 1: cancelling only through madgicx, ignoring the app store

If you subscribed through Apple or Google Play, cancelling through the Madgicx website alone does not stop your app store billing. You must cancel both places. Some users discover months later that their app store is still charging them, even though they thought they'd cancelled. Always cancel through the platform where you subscribed first.

Mistake 2: assuming your account deletes immediately

Many users believe their Madgicx account vanishes the moment they hit cancel. It doesn't. Your account persists through the end of your paid cycle. If you later find you need access to reports or want to resubscribe at a discount, your historical data might still be there. However, don't rely on this - export anything you need within 7 days of cancellation.

Mistake 3: not keeping your cancellation confirmation email

Your confirmation email is your proof of cancellation. If you later dispute a charge or request a refund, Madgicx support will ask to see this email. Delete it by accident and you have no evidence you cancelled - you'll struggle to get a refund. Save it to a folder called "Cancellations" or forward it to yourself with a descriptive subject line.

Mistake 4: forgetting to pause your active campaigns

Cancelling Madgicx does not stop your ads from running. If you have live campaigns connected to your Facebook or Google Ads account, they continue spending your budget. You must pause or delete these campaigns directly in your ad platform. Log into Facebook Ads Manager or Google Ads, find each campaign you want to stop, and set them to paused or archived. Only then does your ad spend stop.

Mistake 5: not requesting a refund when you have grounds

Madgicx counts on customers accepting their non-refund policy without question. But if you cancelled within 7 days, experienced downtime, or were charged in error, you have leverage. Many users leave money on the table simply by not asking. Stopee recommends requesting a refund within 30 days of your charge - the fresher your case, the more likely support will approve it.

Cancellation checklist for madgicx

Use this checklist to ensure your cancellation is complete and your data is secure.

Should you cancel madgicx or stay

Before you finalize your cancellation, take 10 minutes to consider whether leaving is truly the best move. Sometimes a quick support call or plan downgrade makes more sense.

Reasons to cancel immediately

You should cancel right now if you're not using the platform at all, if the monthly charge significantly exceeds your ad spend, if you've experienced repeated billing errors, or if the platform's automation features don't match your workflow. You should also cancel if you're in your free trial and don't intend to use Madgicx after it expires - waiting until the trial ends wastes no money, but delaying your cancellation risks accidental conversion to a paid plan.

Reasons to stay or reconsider

If you manage multiple ad accounts and spend more than ₹50,000 per month on ads, Madgicx's automation and cross-account reporting might justify the cost. If you've only used the platform for a few days, contacting support to ask about a discount or extended trial might be worthwhile - many SaaS companies offer retention discounts. If you like the platform but want to reduce costs, ask support about downgrading to a cheaper plan instead of cancelling entirely.

Madgicx contact information and escalation

If you need to contact Madgicx for any reason - cancellation support, refund requests, or billing disputes - here's how to reach them and escalate if needed.

Official madgicx support channels

Madgicx provides support through their help centre at academy.madgicx.com. You can submit a support ticket through the contact form on their website or email support. Response times typically range from 24 to 48 hours. For refund requests specifically, email support directly and reference your account email, subscription date, and amount charged.

The company's primary headquarters is located in Israel. Their UK entity (Madgicx Limited) was dissolved in April 2023, so if you're filing a formal complaint, direct it to their Israeli office or reference their international terms of service.

Escalation path if madgicx doesn't respond

If Madgicx ignores your cancellation request, refuses to process a refund you believe you're owed, or continues billing after you've cancelled, escalate through India's consumer protection framework. File a formal complaint with your District Consumer Disputes Redressal Commission, citing violations of the Consumer Protection Act. Include all email correspondence, billing statements, and your cancellation confirmation as evidence.

You can also contact the National Consumer Helpline toll-free at 1800-11-4000 (Monday to Saturday, 9:30 AM to 5:30 PM IST) for guidance on filing a complaint. Stopee has helped thousands of consumers cancel subscriptions and recover wrongful charges by following this escalation path - it works.

Key takeaways: cancelling madgicx the right way

Cancelling Madgicx takes fewer than 10 minutes, but protecting yourself requires a few extra steps. Log into the Madgicx platform, navigate to Settings and Subscriptions, click Cancel, and confirm. If you subscribed via Apple or Google Play, cancel through those platforms too. Immediately export any data you need and pause your active ad campaigns to stop spending. Check your email for a cancellation confirmation and save it permanently. If you have grounds for a refund - cancellation within 7 days, service failures, billing errors - request it within 30 days with clear documentation. If Madgicx refuses, escalate through India's District Consumer Disputes Redressal Commission or contact the National Consumer Helpline.

Remember, your consumer rights are not optional. The Consumer Protection Act gives you power to recover unfair charges and demand service quality. Stopee has helped thousands of consumers navigate subscription cancellations, refund disputes, and billing errors - and we can help you too. Take action today, document everything, and don't accept rejection without escalation.