Manage Mailjet

How to cancel mailjet and reclaim control of your email marketing

What mailjet is and why you might want to leave

Mailjet is a cloud-based email platform that helps you send transactional and marketing emails at scale. The service offers APIs, a drag-and-drop editor, contact management, campaign analytics, and automation features designed for teams and growing businesses.

You may use Mailjet to send password resets, order confirmations, and promotional campaigns. It integrates with your website or application, tracks open rates and click-throughs, and provides templates to speed up your workflow.

Core features and what they do

Mailjet's free tier lets you send up to 6,000 emails per month with basic reporting, API access, and the platform's editor. Paid tiers unlock unlimited contacts, advanced segmentation, A/B testing, landing pages, automations, and priority support from the Mailjet team.

If you're sending transactional emails only, the free plan may suffice. If you're running campaigns and need detailed analytics or complex automation, you'll typically upgrade to Essential or Premium.

Why people cancel mailjet

You might cancel because you've switched to a competitor like SendGrid or Klaviyo, your business no longer needs email marketing, or you're consolidating tools to reduce monthly costs. Some users find the interface unintuitive or discover that Mailjet's pricing doesn't align with their sending volume.

Whatever your reason, cancelling should be straightforward and reversible until your account is fully terminated. At Stopee, we help you understand every step so you avoid surprise charges or lost data.

Your consumer rights when cancelling mailjet

As a consumer in India, you are protected by the Consumer Protection Act, 2019, which grants you the right to terminate digital services and seek refunds if the service is defective or misrepresented.

What the law says about cancellation

Under the Consumer Protection Act, 2019, you have the right to cancel a service within a reasonable period if it does not meet the standards promised or if you discover a material fault. Digital services fall under this protection, and "reasonable period" typically means between 7 and 30 days depending on the service nature and payment method.

Mailjet's standard terms do not explicitly advertise a cooling-off period, which means you should rely on consumer law rather than the company's policy alone. If Mailjet fails to deliver promised deliverability or features, you may have grounds to request a refund through the National Consumer Helpline or your state's consumer commission.

When you can escalate to authorities

If Mailjet refuses your cancellation request or denies a legitimate refund, contact the National Consumer Helpline (toll-free: 1800-11-4000) or file a complaint with your state's Consumer Dispute Redressal Commission. Document all communication with Mailjet, including support tickets and proof of payment, before escalating.

Stopee recommends keeping receipts and screenshots of all transactions. This evidence becomes invaluable if you need to dispute a charge or prove you requested cancellation within the statutory window.

Methods to cancel your mailjet account

Mailjet offers multiple cancellation routes depending on how you subscribed and what type of account you hold.

Cancelling via the web dashboard

The simplest way to cancel is through your Mailjet account settings on the web. This method works for standard monthly and annual plans and takes just 2-3 minutes.

1. Log in to your Mailjet account at mailjet.com with your email and password.
   • If you've forgotten your password, click "Forgot password?" and follow the reset link sent to your email.
2. Navigate to Account Settings (usually found in the top-right menu or sidebar).
   • Look for a gear icon or "Settings" label.
3. Locate the option labelled "Terminate my Mailjet account" or "Delete account".
   • This may appear under "Danger Zone" or "Account Management" depending on your account age.
4. Click the termination button and confirm your password when prompted.
   • Mailjet will ask you to re-enter your password to prevent accidental deletion.
5. Optionally, provide feedback about why you're leaving (this helps Mailjet improve, but is not required).
   • Be honest if you're switching platforms or unhappy with pricing-your input may trigger a retention offer.
6. Click "Confirm termination" to finalize the cancellation.
   • Your account will be flagged for deletion immediately, though data may persist in backups for 30 days.

Warning: Account termination via the web dashboard is irreversible from your side. You cannot undo this action yourself. If you cancel by mistake, contact Mailjet support within 24 hours to request restoration.

Pro tip: Before clicking "Terminate," export your contact lists and campaign templates. Download any reports you need. Mailjet typically removes all your data after 30 days, so backup now if you think you'll need this information later.

Cancelling a subscription started via apple app store

If you subscribed to a Mailjet plan through your iPhone or iPad, you'll manage the cancellation through Apple's App Store settings, not Mailjet itself.

1. Open the Settings app on your iPhone or iPad.
   • The Settings app is pre-installed on all Apple devices.
2. Tap your Apple ID banner at the top of the screen.
   • This shows your name and profile picture.
3. Select "Subscriptions".
   • You'll see a list of all active subscriptions tied to your Apple ID.
4. Find Mailjet in the list and tap it.
   • The app may be listed under its full name or a shortened version.
5. Tap "Cancel subscription" and confirm your choice.
   • Apple will ask you to confirm. Once you do, the subscription ends at the conclusion of your current billing cycle.

Pro tip: Cancelling via Apple does not delete your Mailjet account. Your web dashboard login remains active. If you want to cancel completely, also use the web dashboard method above.

Cancelling a subscription started via google play

If you subscribed on an Android device, manage cancellation through Google Play, not directly with Mailjet.

1. Open the Google Play Store app on your Android phone or tablet.
   • Look for the coloured "Play Store" icon on your home screen.
2. Tap your profile icon in the top-right corner.
   • This usually shows your initial or profile photo.
3. Select "Payments and subscriptions" and then "Subscriptions".
   • Google will display all your active subscriptions in one place.
4. Tap Mailjet from the list.
   • You'll see your subscription details and renewal date.
5. Tap "Cancel subscription" and confirm.
   • Your subscription will end at the next billing date.

Warning: Cancelling on Google Play does not automatically terminate your Mailjet web account. You may still be billed through Google Play even if you delete the Mailjet app. To fully cancel, also terminate via the web dashboard.

Cancelling an enterprise or contract account

If you're on a custom contract or enterprise plan, the "Terminate my account" button will not appear in your settings. You must contact your account manager or Mailjet's support team directly.

1. Log in to your Mailjet account and go to Account Settings.
   • Look for a "Contact support" or "Account manager" link if available.
2. Send an email to support@mailjet.com or use the in-app chat feature.
   • State clearly: "I wish to cancel my Mailjet account and terminate my contract effective [date]."
3. Provide your account number, full name, and any reference numbers from your contract.
   • This speeds up verification.
4. Ask Mailjet to confirm the cancellation date and any termination fees in writing.
   • Enterprise contracts sometimes include early termination penalties; you need clarity before committing.
5. Wait for a confirmation email from Mailjet's support or account team.
   • Do not assume cancellation is complete until you receive written confirmation.

Pro tip: If you're unhappy with your contract terms or feel trapped by early termination fees, mention this to your account manager. Many vendors will negotiate or waive fees if you provide honest feedback about why you're leaving.

What happens to your account after cancellation

Understanding the post-cancellation timeline helps you avoid surprises and plan your migration to another email platform.

Immediate changes after you cancel

Once you click "Terminate," your Mailjet account enters a grace period. You retain read-only access to your dashboard for a limited time-typically 7 to 30 days-allowing you to export data or screenshots before permanent deletion.

Paid features like automations, advanced analytics, and priority support stop working immediately or at the end of your current billing cycle, depending on your plan type. Free tier accounts may lose email-sending privileges right away.

Billing and renewal after termination

Cancelling prevents Mailjet from charging you again after your current billing period ends. If you cancel mid-month on an annual plan, you typically do not receive a pro-rata refund-you lose the remainder of the paid period.

Check your billing date before cancelling. If renewal is in 3 days and you cancel now, you may have already triggered the next charge. Contact support to dispute a charge if you cancel within 24 hours of an unexpected renewal.

Data retention and access

Mailjet does not automatically delete your emails, contacts, or campaign history the moment you terminate. However, your active access to this data will be removed within 30 days. After that, recovery becomes difficult and may require a support request (which could incur fees).

Export your contact lists, campaign templates, and analytics reports before cancelling. Use Mailjet's built-in export tools to download data as CSV or PDF files. Save these to your computer or cloud storage for safekeeping.

Will you get a refund when you cancel mailjet?

Mailjet's standard refund policy is restrictive, but consumer law in India may entitle you to an exception.

Mailjet's published refund policy

Mailjet's Terms of Service state that subscriptions and prepaid plans are generally non-refundable. If you pay for an annual plan upfront and cancel three months later, Mailjet will not automatically refund the remaining nine months of service.

There is no advertised 14-day cooling-off period or statutory refund guarantee in Mailjet's public policy. The company's stance is "cancel at any time, but you forfeit any remaining prepaid time."

When you can request a refund

Refunds may be granted in specific circumstances if you push back or escalate through proper channels.

• Double billing: If you were charged twice in a single month, contact support with proof (screenshots of your billing history) and request a refund for the duplicate charge.
• Service outage: If Mailjet experienced a prolonged outage that prevented you from sending or accessing your account, you may qualify for a credit or partial refund. Document the outage dates and impact.
• Defective service: If Mailjet failed to deliver the advertised features (e.g., spam filtering didn't work, deliverability was far below promised rates), you have grounds to ask for a refund under the Consumer Protection Act, 2019.
• Misrepresentation: If Mailjet misrepresented its pricing, features, or compatibility with your system, request a refund and escalate to consumer authorities if denied.

How to request a refund from mailjet

1. Gather your evidence: payment receipts, billing screenshots, support tickets documenting the issue, and any communications with Mailjet staff.
   • Keep this documentation organized in a folder or email thread.
2. Contact Mailjet support at support@mailjet.com or via the in-app help chat.
   • Use a clear subject line: "Refund request for account [your email] - [reason]".
3. Explain your reason for the refund request in 2-3 sentences, referencing the Consumer Protection Act if applicable.
   • Example: "I was double-charged in November. Please refund the duplicate payment of ₹X dated [date]."
4. Attach your evidence and ask for a response within 7-10 business days.
   • Set a mental deadline so you know when to escalate if Mailjet ignores you.
5. If Mailjet denies your refund, reply with a formal appeal citing the Consumer Protection Act, 2019.
   • Keep the tone professional and factual.
6. If still denied after 14 days, file a complaint with the National Consumer Helpline or your state consumer commission.
   • Stopee recommends using the official online portal at consumercomplaints.nic.in for faster processing.

Pro tip: Mailjet's support team often processes refund requests faster if you remain calm and professional. Avoid threats or angry language; instead, appeal to fairness and the company's reputation. Many refunds are approved at the first-line support level if the case is clear.

Mailjet pricing, plans, and what you're paying for

Understanding your plan helps you decide whether cancellation or downgrading makes more sense for your budget.

Plan overview and features

Mailjet does not publish standard Indian Rupee (INR) pricing on its website; instead, it quotes in EUR or USD and converts dynamically. To get exact INR costs, you must contact Mailjet sales or log in to your account.

If you're on an Essential or Premium plan and feel you're overpaying, consider downgrading to Free (if your volume permits) rather than cancelling outright. Stopee has seen users avoid cancellation by switching to a lower tier, which preserves their contact lists and campaign history.

Common mistakes people make when cancelling mailjet

Cancelling a business email platform is stressful, and small missteps can lead to data loss or unexpected charges. You're not alone if you worry about getting this wrong.

Mistake 1: not exporting data before termination

The most common regret is deleting the account without saving contact lists or campaign templates. Once deleted, Mailjet will not restore this data except through a lengthy support process (and possibly at cost).

Before you click "Terminate," spend 5 minutes exporting your most important data. Go to Contacts, select "Export," and download as CSV. Do the same for campaign templates or draft emails you might reuse.

Mistake 2: cancelling on a mobile app without cancelling the web account

If you cancel a Mailjet subscription via Apple App Store or Google Play, you may think you're fully unsubscribed. In reality, your web account still exists and may still be billed separately if you have a direct payment arrangement with Mailjet.

Always cancel in both places: first via the mobile app store, then via the Mailjet web dashboard. Check your billing history 2 weeks after cancellation to confirm no charges appeared.

Mistake 3: cancelling right before a renewal date without checking billing

Annual plans often renew a day or two before the anniversary date without a reminder email. If you cancel one day before renewal, you've already been charged and will forfeit the year's service.

Log in to Account Settings and check your next billing date. If renewal is within 5 days, consider waiting to cancel after the renewal date passes (if you don't mind one final charge), or contact support to request a refund for an accidental charge.

Mistake 4: not documenting your cancellation request for enterprise accounts

If you emailed support to cancel a contract account and didn't save the response, you have no proof. Months later, Mailjet could claim you never requested termination and continue billing you.

Always request written confirmation of your cancellation via email. Reply to the support email saying, "Please confirm in writing that my account termination effective [date] has been processed. Please provide a reference number." Store this confirmation in your records.

Mistake 5: ignoring charges after cancellation

You cancelled Mailjet in January, but a charge appeared in February. Some users ignore this thinking it will resolve itself. Instead, unpaid refunds can affect your credit and lead to collections action.

If a charge appears after you cancelled, dispute it immediately via your bank or credit card. Then contact Mailjet with the transaction ID and demand a refund. Stopee recommends disputing within 30 days of the unwanted charge to maximize your protection under banking rules.

Checklist before you cancel mailjet

Use this checklist to make sure you're truly ready and won't regret the decision.

• I have exported my contact lists as CSV from Mailjet.
• I have downloaded or screenshotted all my active campaigns and templates.
• I have noted my current billing date and confirmed I'm not within 5 days of a renewal.
• I understand that I will lose access to paid features immediately or at the end of the billing cycle.
• I have a plan to migrate to another email service and have tested that new platform with sample data.
• I have checked my bank or card statement to confirm Mailjet's exact renewal date and plan cost.
• I am cancelling via both the web dashboard AND the app store (if I subscribed via mobile).
• I will check my billing statement 14 days after cancellation to confirm no further charges appear.

Address for escalation or formal complaints

If Mailjet refuses to cancel your account or denies a refund and you've exhausted support channels, escalate to the authorities below.

Mailjet customer support contact

Email: support@mailjet.com

In-app chat: Available from your Mailjet dashboard (log in first)

Response time: 24-48 hours for standard support

Indian consumer authorities for escalation

National Consumer Helpline: 1800-11-4000 (toll-free, Monday to Saturday, 9:30am to 5:30pm IST)

Online complaint portal: consumercomplaints.nic.in

Your state's District Consumer Dispute Redressal Commission: Visit your state consumer website for the exact office address and online filing portal.

File a complaint if Mailjet charges you after cancellation, refuses your refund, or becomes unresponsive. Include all documentation: payment receipts, email communication, and proof of your cancellation request.

What stopee can help you with right now

Cancelling any subscription should feel like regaining control, not navigating a bureaucratic maze. Stopee has helped thousands of consumers cancel accounts like Mailjet, fight for refunds, and understand their consumer rights across India.

If you're unsure whether to cancel, downgrade, or pursue a refund dispute, visit Stopee.com to explore all your options. Our guides cover every major SaaS and subscription platform, and our escalation advisors are familiar with Indian consumer law, RBI rules, and the fastest channels to get resolution.

Remember: cancelling Mailjet is your right, and doing it correctly protects both your data and your wallet. Take the steps outlined above, save your confirmations, and don't hesitate to escalate if you're treated unfairly. Stopee is here to remind you that your voice matters and that consumer protection is within reach.