Manage Maya

How to cancel maya and keep your project management data safe

What is maya and why you might want to cancel

Maya is a cloud-based project management platform designed for teams to collaborate, track tasks, share files and communicate in real time. If you subscribed to Maya through the App Store, Google Play or directly through the web, you have the right to cancel whenever the service no longer meets your needs.

This guide walks you through every step to cancel Maya in India, protect your data and understand your refund rights under Indian consumer law. Stopee exists to make this process clear and straightforward for you.

Who this guide is for

You fall into this guide if you subscribed to Maya via Apple's App Store, Google Play Store, or directly through Maya's website. Whether you pay monthly or annually, whether you're on a free trial or a paid plan, the cancellation process differs slightly by platform. Stopee covers all three paths so you can cancel with confidence.

What happens after you cancel

Once you cancel, your access typically continues until the end of your current billing period. Your data handling depends on Maya's policy, which we'll clarify below so you're not caught off guard.

Pricing plans and what you're paying for

Maya's pricing varies depending on how you subscribed and when you signed up. Here's what users have reported, though you should always verify the current rates in-app or on Maya's billing page before making any decision about whether to keep or cancel your subscription.

Pro tip: Prices reported here date to early 2025 and may change. Always check your billing statement and Maya's official website to confirm your exact plan rate before cancelling.

How to cancel maya via app store (iPhone and iPad)

If you subscribed to Maya through Apple's App Store, your payment and subscription are managed by Apple, not directly by Maya. You cancel through your Apple ID settings, not through the Maya app itself.

1. Open your iPhone or iPad and go to Settings
   • Look for the icon that shows your profile photo at the top of the screen
2. Tap Subscriptions (if you don't see this option, tap Media & Purchases first, then select Subscriptions)
   • You'll see a list of all active subscriptions on your Apple ID
3. Find and tap Maya in the list
   • If you see multiple entries for Maya, tap the one that shows your current renewal date
4. Tap Cancel subscription or Turn off auto-renew
   • Apple will confirm the cancellation and show you your final access date
   • Take a screenshot of this confirmation screen for your records
5. Verify the cancellation by returning to Subscriptions 24 hours later
   • Maya should no longer appear in your active subscriptions list

Warning: If you cancel after your billing date, you'll still be charged for that cycle. To avoid an unwanted charge, cancel at least 24 hours before your renewal date.

Pro tip: Apple sends a confirmation email to your registered Apple ID email address. Save this email as proof of cancellation for at least 12 months.

How to cancel maya via google play store (Android)

If you subscribed through Google Play on an Android device, Google manages your subscription payments. You cancel by accessing your Google Play account, not the Maya app.

1. Open Google Play Store on your Android device and tap your profile icon in the top-right corner
   • It's usually a circle with your initial or a profile photo
2. Tap Subscriptions
   • You'll see a list of all active subscriptions linked to your Google account
3. Find and tap Maya
   • If you have multiple subscriptions, scroll until you locate the Maya entry showing your current renewal date
4. Tap Cancel subscription
   • Google Play will ask you why you're cancelling (optional feedback)
   • Proceed through any confirmation screens
5. Screenshot the final confirmation message showing your cancellation is complete
   • This serves as your proof of cancellation

Warning: Like the App Store, Google Play will charge you on your renewal date if you don't cancel at least 24 hours in advance. Check your billing date in the subscription details.

Pro tip: Google sends a confirmation email to your Gmail account. Stopee recommends filtering this email into a folder labeled "Cancellations" so you can reference it later if needed.

How to cancel maya via the web (direct subscription)

If you subscribed directly through Maya's website by entering your card details (rather than via App Store or Google Play), you must contact Maya in writing to cancel, as per their web subscription terms.

1. Log into your Maya account on the web
   • Go to the Settings or Account section
   • Look for a link labeled "Billing," "Payments" or "Subscription"
2. Locate Maya's cancellation policy and support contact information
   • Visit the refund and cancellation page if one is linked from your account dashboard
   • Note the email address for cancellation requests or support
3. Compose a written cancellation notice at least 15 days before your next billing date
   • Include your full name, email address and account ID
   • Write a clear subject line: "Request to cancel Maya subscription"
   • State your request to cancel effective at the end of your current billing period
   • Example: "I request cancellation of my Maya subscription effective [end date of current period]"
4. Send your cancellation notice to the support email address provided by Maya
   • Use registered email or a method that generates a delivery receipt
   • Keep the receipt and a copy of your email in a safe folder
5. Wait for a confirmation email from Maya acknowledging your cancellation
   • This typically arrives within 2-3 business days
   • Forward this confirmation to yourself as final proof

Warning: Do not assume your cancellation is complete until you receive a written confirmation from Maya. A notification that says "request received" is not the same as "cancellation confirmed."

Pro tip: Stopee advises sending your cancellation email with a read receipt enabled. This proves Maya's team received your request, which is important if a dispute arises later.

What happens to your data after cancellation

When you cancel, your access to Maya ends, but your data handling depends on Maya's policies and the platform through which you subscribed. Understanding this now helps you prepare before you hit the cancel button.

Data deletion and export options

According to Maya's web subscription terms, data is deleted upon cancellation. However, the exact meaning of "deletion" can vary; it may mean permanent removal or archiving. Before you cancel, take these steps to protect your work.

1. Export any project files, task lists or team documents you need to keep
   • Look for "Export" or "Download" options in your Maya account settings
   • Choose a format like CSV or PDF that you can open in other tools
2. Download or screenshot any reports or analytics you want to reference later
3. If you manage a team, notify team members about the cancellation timeline so they can back up shared files

Access during the notice period

For web subscriptions, you retain access to Maya until the end of your current billing period (or the date specified in Maya's confirmation email). For app store subscriptions, access typically continues until the end of your paid period as well. Use this time to export or organize any data you want to keep.

Will you receive a refund after cancellation

Refunds for cancelled subscriptions are not guaranteed. Understanding Maya's refund policy and your rights under Indian law helps you know whether to expect money back.

Standard refund policy

Maya's published policy states that no refunds or credits are issued for partial months, quarters or years of service upon cancellation. If you've paid for a full month and cancel partway through, you will not receive a pro-rated refund. Similarly, annual subscriptions cancelled mid-year typically result in no refund.

App Store and Google Play subscriptions follow the same rule: cancellation stops future renewals but does not refund the current billing period.

Exceptions and discretionary refunds

Maya reserves the right to issue refunds at its sole discretion in special circumstances, though this is rare. Examples might include billing errors, unauthorized charges or service outages that made the product unusable. These are not automatic; you must request them in writing and provide justification.

Pro tip: If Maya cancels your membership (very rare), a pro-rated refund may apply, but a cancellation charge (listed as ₹50 equivalent in available terms) may be deducted.

Your consumer rights in india and escalation options

Indian consumer law provides you with protections even if Maya's terms say otherwise. Stopee believes you deserve to know these rights before cancelling so you can advocate for yourself if issues arise.

Consumer protection act, 2019

Under the Consumer Protection Act, 2019, you have the right to demand a refund if the service is defective, not as described, or unfit for its intended purpose. If Maya's platform crashed repeatedly, deleted your data without warning or failed to deliver promised features, you may qualify for a refund or compensation even if the terms say otherwise.

Additionally, if you purchased through a digital platform (App Store or Google Play) within 14 days of downloading, you may have a cooling-off period during which you can request a refund. However, this typically applies only if you did not actively use the service. Verify the current cooling-off policy on the App Store or Google Play before assuming you're covered.

Filing a complaint with consumer authorities

If Maya refuses a justified refund request, you can escalate your complaint to the District Consumer Disputes Redressal Commission (DCDRC) in your state. Stopee recommends gathering evidence first: screenshots of billing, emails confirming cancellation, and any messages documenting your refund request. This evidence strengthens your case significantly.

Most Indian states now offer online complaint filing through the National Consumer Disputes Redressal Commission (NCDRC) portal. Filing is low-cost and the process is designed for consumers who lack legal representation.

Common mistakes to avoid when cancelling maya

Cancellation feels straightforward until something goes wrong-and by then, you've already been charged. Here's where most people slip up, and how you can avoid the same traps.

Mistake 1: confusing the maya app with cancellation

Many users delete the Maya app from their phone thinking that cancels the subscription. It does not. Deleting the app only removes it from your device; your subscription remains active and you'll be charged on your renewal date. Always cancel through App Store, Google Play or Maya's web account before deleting the app.

Mistake 2: missing the 24-hour buffer before renewal

Renewal dates don't wait for you. If your renewal date is tomorrow and you cancel today, you'll likely be charged once more. To avoid this, set a phone reminder for 3 days before your renewal date. Check your billing details now and mark that date in your calendar immediately.

Mistake 3: not saving cancellation confirmations

If Maya disputes whether you cancelled, or if a second charge appears, your proof is the confirmation email or screenshot. Store these in an email folder, a cloud drive and printed if you prefer. Stopee has helped thousands of consumers reverse unwanted charges simply because they saved their cancellation proof.

Mistake 4: cancelling without backing up data

Maya deletes data upon cancellation. If you need your project files, task lists or team messages after cancelling, export them first. Once the account closes, recovery is difficult and often impossible.

Steps to take immediately after cancelling

Cancellation is not a one-step process; what you do after cancelling protects you from surprises down the line. Here's your post-cancellation checklist.

1. Save your cancellation confirmation
   • Screenshot the confirmation screen or email
   • Forward the confirmation email to a personal email account
   • Print it or save it to cloud storage (Google Drive, OneDrive)
2. Check your next billing date
   • Your access continues until that date; make a calendar reminder
   • Verify that your payment method is not charged after that date
3. Monitor your bank or card statement
   • Check 3-5 days after your final billing date to ensure no extra charges appear
   • If an unexpected charge does appear, you have a dispute window (typically 60 days for credit cards)
4. Follow up if you don't receive a confirmation
   • If you cancelled via web and don't hear back within 5 business days, resend your cancellation request with a record of the first attempt
   • Stopee recommends sending follow-ups via the same channel (email, in-app message) so you maintain a clear trail

When you should keep maya instead of cancelling

Cancellation isn't always the right move. If any of these apply to you, consider pausing or downgrading instead.

Your cancellation support and next steps

Cancelling Maya is your right, and you deserve clear, honest information to exercise it. Stopee exists to provide exactly that: transparent, step-by-step guidance so you cancel on your own terms, without dark patterns or surprise charges.

If you've cancelled and face problems-a refused refund, a continued charge, or difficulty accessing your data-Stopee has helped thousands of consumers navigate these disputes and recover their money. Use the steps in this guide, save every confirmation, and don't hesitate to escalate to your state's consumer authority if Maya refuses to cooperate.

Contact details for escalation

If you need to reach Maya for cancellation confirmation or billing disputes, use the official support channel listed in your account. For web subscriptions, contact the email address provided on Maya's refund page. For app store subscriptions, reach out to Apple or Google directly if the charge persists after cancellation.

For consumer complaints in India, file with the District Consumer Disputes Redressal Commission (DCDRC) in your district or use the National Consumer Disputes Redressal Commission (NCDRC) online portal at www.ncdrc.gov.in.

Your cancellation journey ends here, but your empowerment doesn't. You now have the knowledge to cancel Maya confidently, protect your data and claim your rights if anything goes wrong. Stopee stands ready to support you every step of the way.