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Cancel Murf Ai: The Right Way
How to cancel murf AI and avoid being charged for an unwanted subscription
What murf AI is and why you might need to cancel
Murf AI is a cloud-based text-to-speech platform that converts written content into natural-sounding voiceovers. The service appeals to content creators, marketers, e-learning professionals, and businesses across India who need professional audio without hiring a voice artist.
You access Murf AI through a web workspace, and the platform offers multiple subscription plans ranging from free tier options to premium packages. The service supports multiple languages and accents, allowing you to customise tone, speed, and pronunciation for your projects.
If you've started a paid plan but no longer need the service, or if you've accidentally subscribed and want to stop recurring charges, Stopee has created this guide to help you cancel Murf AI quickly and protect your rights as an Indian consumer.
Who uses murf AI
Content creators use Murf AI for YouTube videos, podcasts, and short-form social media. Marketing teams rely on it for promotional videos and advertisements. E-learning instructors generate voiceovers for online courses without studio costs. Business teams create presentations with professional audio narration.
Whether you're in one of these categories or you subscribed for a one-time project, cancelling before your next renewal protects your wallet.
Why cancellation matters for indian users
Murf AI charges in Indian Rupees (INR) for domestic users and bills on a recurring basis for paid plans. Once you subscribe, the platform charges your payment method automatically at the end of each billing cycle. Many users forget about cancellation and face unwanted charges months after they stop using the service.
Under India's Consumer Protection Act, 2019, you have the right to cancel services and request refunds for unfulfilled or defective services. Stopee helps you navigate these rights while walking through the cancellation process step by step.
Your consumer rights when cancelling murf AI in india
As an Indian consumer, you're protected by the Consumer Protection Act, 2019, which grants you specific rights when dealing with service providers like Murf AI.
Right to cancel and cooling-off period
Section 19 of the Consumer Protection Act gives you the right to cancel distance contracts (online services) within 14 calendar days of purchase without providing any reason. This applies to your Murf AI subscription if you purchased it online.
If Murf AI renewed your subscription without explicit consent or if you were charged more than you agreed to, you have grounds to request a full refund. Document the date you received the charge notification and keep screenshots of your billing statements.
Right to file a complaint with consumer authorities
If Murf AI refuses to refund you or ignores your cancellation request, you can escalate to the District Consumer Disputes Redressal Commission in your state. Stopee recommends filing a formal complaint if the company doesn't respond within 30 days of your cancellation request.
You can file complaints online via the NCDRC (National Consumer Disputes Redressal Commission) portal, and the process is free for amounts under ₹1 lakh. Include copies of your billing statements, email requests, and any correspondence with Murf support.
Protection against deceptive billing
If Murf AI's terms were unclear, if the cancellation process was intentionally difficult to find, or if the company charged you without confirmation, this constitutes unfair trade practice under the Consumer Protection Act. You have the right to claim compensation for the loss incurred.
How to cancel murf AI: step-by-step methods
You can cancel Murf AI through your web workspace or, if you subscribed via an app store, through that platform as well. Below is the fastest and most reliable method.
Cancelling via your murf workspace (recommended method)
This is the official way to cancel, and it ensures your subscription terminates at the end of your current billing cycle while you retain access until then.
- Open your web browser and go to murf.ai. Sign in with your email and password.
- If you've forgotten your password, click "Forgot password" and reset it via email before proceeding.
- Once logged in, locate the menu icon (three horizontal lines) or your profile icon in the top right corner.
- Click on "Workspace Settings" from the dropdown menu.
- Select the "Subscription" or "Billing" tab from the settings menu.
- You'll see your current plan, renewal date, and billing history.
- Look for the "Cancel Plan" or "Downgrade" button and click it.
- Pro tip: If you see a "Pause" option, carefully review the terms. Pausing only delays cancellation, and billing resumes automatically unless you formally cancel.
- Murf will ask why you're cancelling. Select the reason that applies to you (cost, not using it, found an alternative, etc.).
- This feedback helps Murf improve, but you don't need to provide detailed information if you don't want to.
- Review the cancellation summary, which will confirm your final access date, and then click "Confirm cancellation."
- Warning: Once you confirm, you cannot undo this action through the same interface. If you change your mind within minutes, contact Murf support immediately.
- You'll receive a confirmation email at your registered email address within minutes. Save this email as proof of cancellation for your records.
- Check your spam folder if you don't see it in your inbox within 10 minutes.
Cancelling if you subscribed through the app store
If you purchased Murf AI through Apple App Store or Google Play Store, you must cancel the subscription there as well as in your Murf workspace to stop all recurring charges.
- For Apple App Store (iOS): Open the App Store app on your iPhone or iPad. Tap your profile icon in the top right. Select "Subscriptions." Find Murf AI and tap it. Choose "Cancel Subscription" and confirm.
- You'll retain access until the end of your billing cycle.
- For Google Play Store (Android): Open the Google Play app on your Android device. Tap your profile icon. Select "Payments and subscriptions." Choose "Subscriptions." Find Murf AI and tap it. Select "Cancel subscription" and follow the prompts.
- The cancellation takes effect immediately, but you retain access until the end of your current billing period.
- After cancelling through the app store, also cancel through your Murf workspace (see above) to ensure no duplicate charges occur.
- Pro tip: Some users report being charged twice if they cancel only through one platform. Stopee strongly recommends cancelling through both channels.
Contacting murf support if cancellation fails
If the cancellation button doesn't appear, if your account is locked, or if you receive an error message, contact Murf AI support directly.
- Go to the Murf AI help centre at help.murf.ai and look for a "Contact us" or "Chat with support" option.
- Murf offers live chat during business hours (typically 9 AM to 6 PM UTC).
- Describe your issue: "I want to cancel my subscription but the cancellation button is not working." Include your registered email and account creation date.
- Keep your message short and factual.
- If live chat is unavailable, send an email to their support address (found on the help page) with the subject line "Subscription Cancellation Request."
- Expect a response within 24 to 48 hours on business days.
- If support delays or refuses to cancel, escalate to the consumer authority in your state with proof of your cancellation attempts.
- Stopee recommends saving all email correspondence as evidence.
What happens after you cancel murf AI
Understanding the timeline and consequences of cancellation helps you plan your projects and avoid surprises.
Access and data during the notice period
When you cancel, your subscription does not end immediately. You retain full access to all paid features until the end of your current billing period. This means if your billing cycle renews on the 15th and you cancel on the 10th, you can continue using Murf AI until the 15th at no extra cost.
Download any projects, audio files, or work you want to keep before your final access date. Murf allows you to export voiceovers as MP3 or WAV files directly from your workspace.
What happens to your projects and account data
Your account and projects remain in your workspace for 90 days after cancellation. You can reactivate your account and retrieve your work during this window. However, after 90 days, Murf may delete inactive account data, including project files and voice credits.
Warning: If you cancel while your subscription is paused, your account may be flagged for inactivity, and the 90-day deletion clock may start earlier. Download critical files immediately after cancellation.
Reactivating your account later
You can resubscribe to Murf AI at any time. However, plan pricing and available features may differ from your previous subscription. Promotional rates or discounts you received as a new user may not apply on reactivation. Contact Murf support if you'd like to negotiate a reactivation offer.
Will you receive a refund from murf AI?
Refund eligibility depends on when you cancel and how much of the service you've used. Stopee breaks down the realistic scenarios and your options.
Default refund policy: non-refundable charges
Murf AI's Terms of Service state that all payments are non-refundable by default. If you've used any of the service during your billing period, Murf does not automatically issue a refund when you cancel. Cancellation only stops future charges; it does not recover past charges.
However, this blanket non-refund policy can be challenged under Indian consumer law if the service was defective, misleadingly advertised, or if you were charged without consent.
Limited refund scenarios
Murf AI may approve a refund in these situations:
- You subscribed in error and cancel within 24 hours of the charge without using the service (or using fewer than 10 minutes of voice generation). Contact support immediately with proof.
- Your plan renewed but you cancelled and requested a refund on the same day. Murf may reverse the charge as a one-time courtesy. Email support and explain you did not intend the renewal.
- The service was unavailable or non-functional for a significant part of your billing period. Document outages and request a partial refund proportional to the downtime.
- You were charged twice for the same subscription (duplicate billing). Murf support will reverse the duplicate charge immediately upon verification.
How to request a refund from murf AI
- Contact Murf support via the help centre chat or email (support contact details are on help.murf.ai).
- Use the subject line: "Refund Request for Subscription Charge [Date]."
- State your reason clearly: "I was charged on [date] for a plan I no longer use. I request a refund under [reason]." Include your billing amount and transaction ID from your email receipt.
- Attach a screenshot of the charge notification.
- If Murf denies your refund, escalate by referencing the Consumer Protection Act, 2019. Write: "Under Section 2(47) of the Consumer Protection Act, 2019, I believe this charge breaches my consumer rights because [reason]. I request you reconsider this decision."
- Often, companies reconsider when consumer law is cited.
- If Murf still refuses, file a complaint with your state's District Consumer Disputes Redressal Commission (DCDRC). Stopee has resources to guide you through this process on our platform.
- Expect a resolution within 2 to 3 months.
Murf AI pricing and plan breakdown
Understanding the cost structure helps you decide if cancellation is necessary or if a plan downgrade is an option.
| Plan | Price (INR) | Billing cycle | Voice minutes per month | Features | Best for |
|---|---|---|---|---|---|
| Free | ₹0 | No renewal | 10 minutes | Basic voices, limited accents | One-off projects, testing |
| Creator | ₹399/month or ₹3,990/year | Monthly or annual | 100 minutes | 500+ voices, all accents, commercial use | Part-time content creators |
| Pro | ₹799/month or ₹7,990/year | Monthly or annual | 500 minutes | Advanced voice cloning, API access, priority support | Agencies and businesses |
| Business | Custom pricing | Annual | Unlimited | Dedicated account manager, custom integrations, SLA | Enterprises and large teams |
| One-time packs | ₹299 to ₹4,999 | One-time purchase | 50 to 1,000 minutes | No subscription, no renewal | Occasional users |
If you find the monthly plans expensive but still need voiceovers occasionally, consider downgrading to the one-time packs instead of cancelling entirely. This avoids recurring charges while keeping the service available when you need it.
Common mistakes to avoid when cancelling murf AI
Cancellation seems straightforward, but small oversights can lead to continued charges or lost data. Here's what Stopee has seen go wrong repeatedly.
Confusing pause with cancellation
Murf AI offers a "Pause subscription" feature that suspends your account for up to 30 days. Many users think pausing is the same as cancelling, but it is not. Your subscription remains active, billing information is stored, and charges resume automatically after 30 days unless you actively cancel.
If you pause and then forget about it, you'll be charged again in 30 days without warning. Always choose "Cancel" from the Workspace Settings menu, not "Pause."
Cancelling only through the app, not the workspace
Users who subscribed via the iOS or Android app often cancel only through the app store, thinking that covers it. This is incomplete. Murf maintains separate subscription records for app store purchases and workspace subscriptions. You must cancel through both platforms to ensure no renewal occurs.
Stopee recommends cancelling through your Murf workspace first, then confirming cancellation through the app store within 24 hours.
Not downloading projects before the 90-day window closes
You have 90 days to retrieve your work after cancelling. If you miss this deadline, Murf deletes inactive accounts, and your projects are gone permanently. Download all voiceovers, project files, and scripts to your computer or cloud storage immediately after cancellation.
Ignoring the cancellation confirmation email
Murf sends a confirmation email when your cancellation is processed. If you receive an email saying "Your subscription will end on [date]," this is proof. Save this email or take a screenshot. If you're charged after this date, you have evidence to dispute the charge with your bank or credit card company.
Failing to check for duplicate charges post-cancellation
After cancelling, monitor your bank statements for 2 to 3 billing cycles. Occasionally, Murf systems take time to process the cancellation, and you may see a final charge or a ghost charge that looks like a renewal. Contact support immediately with the charge details if this happens.
Checklist before and after cancelling murf AI
Use this checklist to ensure you don't forget any critical steps.
| Task | Timing | Completed |
|---|---|---|
| Export all projects and voiceovers | Before cancelling | ☐ |
| Note your current billing date and renewal date | Before cancelling | ☐ |
| Check your Murf workspace for unpaid invoices or credits | Before cancelling | ☐ |
| Complete the cancellation through Workspace Settings | Cancellation day | ☐ |
| Take a screenshot of the cancellation confirmation screen | Immediately after | ☐ |
| Save the confirmation email from Murf | Within 1 hour | ☐ |
| If app-store subscribed, cancel through the app store as well | Within 24 hours | ☐ |
| Monitor your bank statement for 3 billing cycles post-cancellation | After cancellation date passes | ☐ |
| If charged after the final access date, contact support with proof | Within 7 days of unwanted charge | ☐ |
| If Murf refuses a refund, file a complaint with NCDRC | After 30 days of no response | ☐ |
Why you might decide to keep or cancel murf AI
Before you click cancel, evaluate whether this decision truly saves you money or if an alternative like downgrading serves your needs better.
| Reason to cancel | Reason to keep or downgrade |
|---|---|
| You completed your project and don't need voiceovers anymore | You create content monthly; a smaller plan may cost less than your current one |
| You found a cheaper or free alternative (e.g., Google Text-to-Speech, Eleven Labs free tier) | Murf's quality or voice variety is irreplaceable for your brand |
| You're being overcharged or billed in error | Request a refund or a plan adjustment instead of full cancellation |
| You can't afford the monthly fee right now | Pause for 30 days instead, or switch to one-time packs when you need them |
| You never actually used the service | Test the free plan first; if you like it, stay; if not, cancel guilt-free |
Contact information for murf AI cancellation support
If you encounter issues during cancellation or need to escalate a refund request, use these official contact channels.
Murf AI support
Website support: Visit help.murf.ai and use the chat widget (available during business hours, typically 9 AM to 6 PM UTC).
Email support: Look for the support email address on the Murf AI website or within the help centre. Include your account email and billing date in your message.
Official terms: murf.ai/legal/terms-of-service
Escalation to indian consumer authorities
If Murf AI does not respond to your cancellation or refund request within 30 days, file a formal complaint:
National Consumer Disputes Redressal Commission (NCDRC): Visit ncdrc.gov.in to file an online complaint. You can claim refunds up to ₹1 crore.
State-level District Consumer Disputes Redressal Commission (DCDRC): File complaints involving amounts up to ₹1 lakh at your district consumer court. Visit your state's official website for the specific address and procedure.
Filing fees: Claims under ₹1 lakh cost ₹500 to file; claims between ₹1 lakh and ₹10 lakh cost ₹1,500. Legal aid is available if you cannot afford the fee.
Final thoughts on cancelling murf AI safely
Cancelling a subscription should be as easy as subscribing, but companies often make it deliberately hard to find the cancellation option. You now have the exact steps to cancel Murf AI through your workspace, the timelines for data retention, and the consumer law protections available to you as an Indian user.
Key takeaways: Cancel through your Murf workspace, not just the app store. Download your projects before the 90-day deletion window closes. If Murf refuses a refund, cite the Consumer Protection Act or escalate to your state's consumer authority. Monitor your bank statement after cancellation to catch any erroneous charges.
Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds through clear, step-by-step guidance and consumer rights education. Whether you're cancelling because you've completed your project, found a cheaper alternative, or simply don't need the service anymore, Stopee empowers you to do so confidently and without fear of hidden charges. If you face resistance from Murf AI or any other service provider, return to Stopee for escalation templates and consumer authority contact information. Your money, your decision, your rights.