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Cancel Mypayrollhr: Step-by-Step Guide
How to cancel mypayrollhr: your complete guide to ending your subscription
What mypayrollhr is and who should cancel
Mypayrollhr is a cloud-based payroll and human resources platform built for Indian businesses. The service automates your payroll processing, tax calculations, attendance tracking, leave management and employee records in one place.
The service at a glance
Mypayrollhr serves HR teams, payroll professionals and small-to-medium enterprises that need to process monthly payruns, manage compliance with Indian labour laws and maintain digital employee files. The platform runs entirely online, so you access it from any device with internet. You pay per user per month or per user per year, depending on your plan.
Who typically cancels and why
Organisations cancel Mypayrollhr for several reasons: they merge with another company, switch to a competing payroll system, reduce headcount below the minimum viable users, or find the pricing no longer suits their budget. Some teams discover they do not need all the advanced features and move to a cheaper alternative. Whatever your reason, Stopee is here to guide you through the cancellation process so you do not miss critical deadlines or lose important data.
Understanding your consumer rights when cancelling
You have legal protections when you cancel a subscription service in India, and it is important to know them before you act.
Your rights under indian consumer law
The Consumer Protection Act, 2019 protects you when you cancel digital services. You have the right to terminate any subscription agreement by providing the notice period specified in the terms of service. Mypayrollhr requires 30 days written notice to cancel. You also have the right to receive a clear explanation of charges, access to your data before cancellation, and fair treatment if the company refuses your cancellation request. If Mypayrollhr does not honour your cancellation or delays it unreasonably, you can lodge a complaint with your local consumer protection authority.
Refund rights and what to expect
Under the terms of service, Mypayrollhr does not offer prorated refunds for early termination. This means if you cancel mid-month, you lose the unused portion of your fees. Advance payments are not refunded. However, if you believe this clause violates consumer protection rules or if the company fails to provide services during your paid period, you can escalate the matter to a consumer forum. Stopee recommends documenting all charges and service dates before you cancel so you have evidence if you need to dispute a refund later.
Mypayrollhr pricing: what you pay and which plan you have
Your cancellation outcome depends partly on which plan you purchased and whether you pay monthly or annually.
Current pricing per user
Below is the current pricing structure for Mypayrollhr as of February 2026. Check your invoice to confirm which plan and billing cycle you are on.
| Plan | Monthly price | Yearly price | Key features |
|---|---|---|---|
| Basic | ₹60 per user | ₹612 per user | Employee management, attendance, payroll, mobile app, reports |
| Professional | ₹90 per user | ₹918 per user | Basic plus onboarding, geo-fencing, tax module, performance management |
| Enterprise | ₹160 per user | No annual data listed | Professional plus AI career development, expense management, skill assessments |
How to find your plan
Open your most recent invoice from Mypayrollhr via email or your account dashboard. The invoice clearly states your plan name (Basic, Professional or Enterprise) and your billing cycle (monthly or yearly). If you cannot find your invoice, log into your Mypayrollhr account, navigate to Billing or Subscription, and take a screenshot of your current plan and price. Keep this information handy when you cancel because it affects your refund eligibility and notice period calculation.
Methods to cancel mypayrollhr based on how you subscribed
Your cancellation method depends entirely on whether you subscribed directly via Mypayrollhr's website or through Apple App Store or Google Play.
Cancellations for web (direct) subscriptions
If you signed up on Mypayrollhr's website and pay via invoice or credit card, you must cancel by sending written notice to Mypayrollhr's support team. The company does not offer a self-service cancellation button on their account dashboard, so email is the only approved method. This is a critical step and Stopee strongly recommends following it exactly to avoid disputes later.
Cancellations for app store purchases
If you subscribed through Apple App Store (iOS) or Google Play (Android), you do not cancel with Mypayrollhr at all. Instead, you manage the subscription in your Apple or Google account settings. This is because Apple and Google handle billing, not Mypayrollhr. The company has no control over app store refunds, so your refund request goes directly to Apple or Google, not to Mypayrollhr's support team.
Step-by-step: how to cancel your mypayrollhr subscription
Follow these exact steps to cancel your Mypayrollhr account and avoid common errors that delay the process.
Cancellation steps for web subscriptions
- Locate the email address where you receive Mypayrollhr invoices.
- Check your email inbox for the most recent invoice from Mypayrollhr or Stuti Technologies Private Limited.
- The invoice header will include a "Support" or "Billing" email address or contact link.
- Export all critical employee data from your Mypayrollhr account before you cancel.
- Log into your account and navigate to Reports or Data Export.
- Download payroll records, tax documents, attendance data and employee details as CSV or PDF files.
- Store these files on your computer or cloud storage; you will lose access to your account after cancellation.
- Pro tip: Set a reminder to export data 7 days before your cancellation notice is due, so you do not forget.
- Compose a cancellation email and send it to the support or billing address listed on your invoice.
- Subject line: "Subscription cancellation request for [Your Company Name]"
- In the body, include: (a) your full company name, (b) your account email address or account ID, (c) the date you want the cancellation to take effect (at least 30 days from today), and (d) a brief reason (optional).
- Example: "I request cancellation of my Mypayrollhr subscription effective 1 April 2025. My account email is john@company.com and my company is ABC Enterprises Ltd."
- Do not ask for a refund in this email; that is a separate discussion.
- Send the email and immediately save a copy for your records.
- Click Send and check that the email was delivered (no bounce-back).
- Create a folder on your computer or in your email account called "Mypayrollhr Cancellation" and move the sent email and any invoices there.
- Wait for a reply from Mypayrollhr support.
- The company typically responds within 2 to 5 business days.
- They will confirm your cancellation date and may ask you to provide additional information or confirm final billing.
- Save all replies in your cancellation folder.
- Warning: If you do not receive a reply within 7 days, send a follow-up email marked "Follow-up: Cancellation request" and copy Stopee's advice in your records in case you need to escalate.
- Confirm the exact date your account will be deactivated.
- Mypayrollhr will specify the date your account access ends, usually the last day of your paid billing cycle after the 30-day notice period expires.
- Mark this date on your calendar and set reminders to download any remaining data or reports before that date.
Cancellation steps for app store subscriptions
- Determine which app store you used when you subscribed.
- If you subscribed on iPhone or iPad, use Apple App Store.
- If you subscribed on Android phone or tablet, use Google Play.
- Open the Apple App Store or Google Play on your device.
- For Apple App Store: Open the App Store app, tap your profile icon (top right), select "Subscriptions", find Mypayrollhr and tap "Manage Subscription".
- For Google Play: Open Google Play, tap your profile icon (top right), select "Payments and subscriptions", choose "Subscriptions", find Mypayrollhr and tap it.
- Tap "Cancel Subscription" or "Delete" on the app store page.
- The app store will ask you to confirm the cancellation.
- You may see a prompt offering a discount to keep your subscription; ignore it and proceed with cancellation.
- Take a screenshot of the cancellation confirmation screen.
- This proves you cancelled on the date shown and will protect you if the company charges you again by mistake.
- Request a refund directly from Apple or Google if you believe you are entitled to one.
- Apple: Visit reportaproblem.apple.com, log in with your Apple ID, select the Mypayrollhr charge, and choose "Report a Problem".
- Google: Visit play.google.com/store, tap your profile, select "Payments and subscriptions", find Mypayrollhr, and tap "Report a problem".
- Neither Apple nor Google guarantees a refund, but they review your case if you cancelled in good faith within 15 days of purchase.
What happens after you cancel: timeline and access
Cancellation does not mean instant removal; your service continues through your paid period and ends on a specific date.
Your account access timeline
When you send your cancellation notice, Mypayrollhr calculates a termination date that is at least 30 days away. Your account remains fully functional until that date. For example, if you send notice on 1 March 2025, the cancellation date will be on or after 1 April 2025. You can log in, view payroll records, run reports and manage employees until the final day. On your termination date, your account access ends and you can no longer log in. Any data left in your account after that date is typically retained by Mypayrollhr for 90 days (for compliance), but you cannot access it unless you request restoration.
Billing until your final day
You will be charged in full for your current month and the next month, even if you cancel partway through. Mypayrollhr does not calculate prorated refunds. If your annual plan is in effect, you will be charged for the full year regardless of when you cancel. This is the trade-off for the 30-day notice period: you get time to prepare, but you pay in advance. Keep this in mind when you decide your cancellation date.
Will you get a refund after cancelling
Refund eligibility depends on your subscription type and whether you can prove a service failure or violation of consumer rights.
Refunds for web (direct) subscriptions
Mypayrollhr's standard policy is: no refunds for early termination or cancellation. Advance payments (annual plans) are non-refundable. If you cancel mid-month, you do not receive a credit for unused days. This clause is legal under Indian contract law, but it is not absolute. If you can show that Mypayrollhr failed to deliver services, overcharged you, or violated the Consumer Protection Act, you have grounds to request a refund or escalate to a consumer forum. Stopee advises documenting all service downtime, billing errors or feature limitations before you cancel, in case you need evidence later.
Refunds for app store subscriptions
Apple App Store and Google Play handle refunds for app subscriptions, not Mypayrollhr. Both platforms allow refunds within 15 days of purchase if you cancel immediately after subscribing. After 15 days, refunds are discretionary and you must contact Apple or Google support with a reason. Mypayrollhr cannot override the app store's decision, so do not expect the company to refund you even if you ask. Instead, file your refund request directly with Apple or Google using their reporting tools.
Common mistakes that delay or prevent cancellation
Cancellation can feel frustrating, especially when you are juggling other work priorities, but these errors are entirely avoidable with Stopee's insider knowledge.
Mistake 1: cancelling through the wrong channel
Some users try to cancel Mypayrollhr by clicking "Delete Account" in the account settings page or by calling a phone number they find online. Neither of these methods works. Mypayrollhr requires a formal email notice to the billing address listed on your invoice. If you cancel through the wrong channel, the company will not recognise it as a cancellation request and will continue to charge you. Always send your cancellation notice via email to the official support or billing address.
Mistake 2: not keeping a copy of your cancellation email
If you send a cancellation email and the company later claims they never received it, you have no proof. Always save your sent email in a folder with the subject line "Mypayrollhr Cancellation" and include a screenshot of the "Sent" date and time. If Mypayrollhr disputes your cancellation, you can forward this proof to consumer support authorities or a consumer forum.
Mistake 3: forgetting to export your data before the final day
Once your account is deactivated, you lose access to all your payroll records, tax filings, attendance logs and employee data. Mypayrollhr does not email you a backup or hold data indefinitely for easy retrieval. Export everything you need before your termination date. Create a spreadsheet listing all the files you downloaded and store them safely.
Mistake 4: cancelling without confirming the 30-day notice period
Mypayrollhr's cancellation does not take effect immediately. You must provide 30 days written notice. If you send notice on 15 March and say "cancel effective immediately", the company will reject your request and ask you to provide a date that is at least 30 days away. Plan ahead and pick a cancellation date that aligns with your payroll cycle so you do not disrupt salary runs.
Mistake 5: ignoring confirmation of your cancellation
After you send your cancellation email, wait for a reply from Mypayrollhr confirming the termination date and final charges. If you do not receive confirmation within 7 days, send a follow-up email. Never assume your cancellation was processed because you sent the request. Without written confirmation from Mypayrollhr, the company can claim your email was lost or invalid, and you will continue to be charged.
Pre-cancellation checklist: do this before you send your notice
Use this checklist to ensure you do not miss any critical steps before you formally cancel.
| Task | Why it matters | Status |
|---|---|---|
| Locate your latest invoice from Mypayrollhr | You need the billing email address to send your cancellation notice | [ ] Done |
| Identify your current plan and billing cycle (monthly or yearly) | Affects refund eligibility and final charges | [ ] Done |
| Export all payroll, tax and employee data | You lose access after cancellation; no way to recover deleted data | [ ] Done |
| Check for any pending payroll runs or reports you need | Run any final reports while you still have access | [ ] Done |
| Create a file folder for cancellation documents and emails | Proof of your cancellation request if disputes arise later | [ ] Done |
| Draft your cancellation email using the template in Step 3 of this guide | Clear, professional communication prevents misunderstandings | [ ] Done |
How to escalate if mypayrollhr refuses to cancel
If the company does not honour your cancellation request within 30 days or continues to charge you after your termination date, you have legal recourse.
Escalation steps under the consumer protection act, 2019
First, send a final written notice to Mypayrollhr (via email and registered post) stating that you have requested cancellation and the company has failed to comply. Give them 7 days to respond. If they do not cancel your subscription or stop charging you within those 7 days, file a formal complaint with your district consumer protection authority. You can file online via the National Consumer Disputes Redressal Commission (NCDRC) portal or visit your local consumer forum in person. Include all evidence: your original cancellation email, confirmation emails from Mypayrollhr, invoices showing continued charges after your termination date, and this guide. The consumer forum will order Mypayrollhr to refund you and may impose penalties if the company wilfully violated your rights.
Alternative: dispute the charge with your bank or payment processor
If Mypayrollhr continues to charge your credit card after you cancel, contact your bank immediately and request a chargeback. Provide your bank with your cancellation email and the company's confirmation (or lack thereof) as evidence. Your bank can reverse the charge and freeze Mypayrollhr's merchant account pending an investigation. This is faster than a consumer forum and often more effective.
Should you stay or cancel: weighing the decision
Before you commit to cancellation, consider whether Mypayrollhr is truly the wrong fit or whether a small adjustment might work better.
Reasons to stay and optimise instead
If your main complaint is cost, check whether downgrading to a lower-tier plan (Basic instead of Professional) might suit your needs and reduce your bill. If you are dissatisfied with features, contact Mypayrollhr support and ask whether custom configurations or upcoming releases address your concerns. If payroll processing is your only pain point, clarify whether you are using all the attendance and leave management tools that come with your plan; you may be paying for features you do not activate. Sometimes a subscription feels expensive because you have not fully explored it.
Reasons to cancel
Cancel if you have genuinely outgrown the platform (switching to an enterprise system), if your organisation is reducing headcount below the minimum viable users, or if you have selected a competitor whose feature set and price better suit your actual needs. Cancel if the company has delivered poor customer service, repeated system downtime or refusal to resolve billing errors. Do not stay out of inertia or fear of the cancellation process; Stopee has made that process clear and manageable.
Contact information for cancellation correspondence
Stuti Technologies Private Limited is the company behind Mypayrollhr. Use the physical address below only if Mypayrollhr's support team does not respond to your email within 10 days and you decide to send a registered post notice.
Official address for written correspondence
Stuti Technologies Private Limited
Note: Mypayrollhr does not publish a separate cancellation address. Use the contact email listed on your invoice or visit their website's contact page for the current support email address. Email is the preferred and fastest method; physical post can take 2 to 3 weeks to process.
Stopping a subscription should not feel like a battle. Stopee has helped thousands of consumers cancel service subscriptions by providing clear, step-by-step guidance and reminding them of their rights. Your decision to cancel Mypayrollhr is valid, your data is yours to keep, and you deserve a straightforward process. Follow this guide, keep your records, and do not hesitate to escalate if the company does not cooperate. You are in control.