Manage Nanit

How to cancel nanit and reclaim your money: a guide for indian parents

Understanding nanit and why cancellation matters

Nanit is a smart baby monitor system that combines hardware (a Wi-Fi-enabled camera) with optional subscription plans for sleep insights, video storage, and additional features. You purchase the monitor as a one-time investment and then decide whether to pay for recurring subscription benefits.

Many parents in India invest in Nanit expecting seamless cancellation if the service doesn't meet their needs. Unfortunately, Nanit's cancellation and refund policies are not always transparent, and understanding them upfront protects your money and your peace of mind. At Stopee, we help thousands of consumers navigate confusing cancellation processes every month, and Nanit is no exception.

This guide walks you through every cancellation scenario-whether you need to cancel a hardware order, stop a subscription, or pursue a refund after purchase. You'll also learn your consumer rights under Indian law and the common mistakes that cost parents money.

What nanit actually is

Nanit sells two distinct products: the hardware (the monitor itself) and the subscription service (optional plans for insights and video backup). The hardware is a one-time purchase, typically costing between ₹35,674 and ₹58,897 depending on the bundle. The subscription plans are recurring charges, with the Insights - Memories Plan costing ₹10,900 per year via the iOS App Store in India.

You buy the hardware directly from nanit.com or through third-party retailers in India. You manage subscriptions either through the Nanit website (my.nanit.com) or through your device's app store (Apple App Store or Google Play Store). This matters because cancellation routes differ depending on where you bought and subscribed.

Why parents cancel nanit

You might cancel Nanit because the app crashes frequently, the breathing motion alerts trigger false alarms, you've switched to a different monitor, the subscription cost no longer fits your budget, or you simply don't use the insights features. Whatever your reason, Stopee recognises that your decision to cancel deserves a smooth process and a fair refund if you're eligible.

Your consumer rights under indian law

Before you cancel, know the legal protections you have as a consumer in India. These rights apply to Nanit purchases and subscriptions, and they are your strongest leverage if the company refuses to cooperate.

Consumer protection act, 2019

India's Consumer Protection Act, 2019, gives you the right to cancel a purchase and claim a refund if the product or service is defective, unsafe, or misleading. If Nanit's hardware fails within a reasonable time, or if the subscription service doesn't work as advertised, you can escalate your complaint to the District Consumer Disputes Redressal Commission.

The Act also protects you against unfair cancellation terms. If Nanit refuses to process a legitimate cancellation or refund, you have grounds to file a consumer complaint. Many parents don't know this, and companies count on that silence.

Right to cancel within 14 days (distance contracts)

If you purchased Nanit online and received it as a distance contract (which most online purchases are), you have the right to cancel within 14 days of receipt under the Consumer Protection (e-Commerce) Rules, 2020. This applies to hardware orders only, not subscriptions. You don't need to provide a reason, and Nanit must refund your money within 14 days after you initiate the return-though return shipping costs may be your responsibility.

This is your strongest protection. If Nanit refuses to honour this 14-day window, Stopee recommends that you file a complaint with your state's Consumer Redressal Commission immediately.

Nanit pricing and plans in india

Understanding what you're paying for helps you decide whether to cancel or keep your subscription. Below is the current pricing for Nanit hardware and subscriptions available in India.

Prices listed here are current as of our last update and reflect rates from verified Indian sellers and the Apple App Store (India). Prices may change, so always verify with the seller or app store before purchasing. At Stopee, we track these prices so you know what you're actually spending.

When to cancel nanit and when to keep it

Cancellation makes sense in specific situations, and Stopee wants you to make an informed choice rather than act in frustration.

Reasons to keep nanit

You should keep Nanit if the monitor works reliably, you find the sleep insights genuinely useful, you're still within the 14-day return window and want to test it more, or the hardware cost is already sunk and the subscription value exceeds the price. Many parents find that the breathing motion alerts and sleep trend tracking justify the annual ₹10,900 subscription cost. If you fall into this camp, there's no reason to cancel.

Reasons to cancel nanit

Cancel the subscription if you don't use the insights features, the alerts are false positives that cause stress, you've switched to another baby monitor, or the ₹10,900 annual cost no longer fits your family budget. Cancel the hardware order if you ordered by mistake, changed your mind within 1 hour, or want to return it within 14 days of delivery for a refund. Cancel both the hardware and subscription if Nanit's service is defective, the app crashes constantly, the camera stops working, or customer support has failed to resolve your issues within a reasonable timeframe.

How to cancel a nanit hardware order

Cancelling a hardware order depends on how far along your order is in Nanit's fulfillment process. The faster you act, the better your chances of a full refund.

Cancel within 1 hour of placing your order

This is your easiest path to a quick cancellation and refund.

1. Check your email for the order confirmation from Nanit.
2. Look for a cancellation link in the confirmation email-Nanit includes this link to allow one-hour cancellations.
3. Click the link immediately and confirm the cancellation.
4. You'll receive confirmation that your order has been cancelled. Your payment will be refunded to your original payment method within 5 to 10 business days.

Pro tip: Save your order confirmation email immediately after purchase. If the cancellation link expires or isn't visible, you'll need the order number to contact support.

Cancel after 1 hour but before shipment

If you miss the one-hour window, you can still request cancellation before your order ships. This requires active contact with Nanit's support team.

1. Go to my.nanit.com and sign in to your account.
2. Navigate to "Orders" and locate your unshipped order.
3. Note the order number, your full name, email, and phone number.
4. Contact Nanit Customer Care via email (support@nanit.com) or phone. Provide your order number and request cancellation before shipment.
5. Nanit typically responds within 24 to 48 hours. If they confirm cancellation, your refund will be processed within 5 to 10 business days.

Warning: After your order ships, cancellation becomes impossible. Once a package leaves Nanit's warehouse, you must initiate a return instead, which takes longer and involves shipping costs.

Cancel after your order has shipped

If your order has already shipped, you cannot cancel it. Instead, you must return the product under Nanit's return merchandise authorisation (RMA) process. Return the monitor in original condition within 30 days of delivery to claim a refund under Nanit's Satisfaction Guarantee.

1. Go to my.nanit.com and sign in.
2. Navigate to your order and select "Return this product" or "Request an RMA."
3. Nanit will email you an RMA number and a prepaid shipping label (in some cases). Print the label and include the RMA number in the package.
4. Ship the monitor back to Nanit within 10 days of RMA issuance. Keep your tracking number.
5. Nanit inspects the returned product. If it meets their return criteria (unused, original packaging, no damage), they process your refund within 7 to 14 business days after receiving the return.

Important: Shipping costs to return the monitor are typically non-refundable, even if Nanit provided the label. This is a cost you should expect when returning hardware.

How to cancel a nanit subscription

Nanit subscriptions are separate from hardware and can be cancelled at any time without losing access to your monitor itself. How you cancel depends on where you subscribed.

Cancel via the nanit website

If you started your subscription directly through nanit.com or my.nanit.com, use this method to stop auto-renewal.

1. Visit my.nanit.com and sign in with your email and password.
2. Navigate to "Account Settings" or "Billing" (the exact label varies).
3. Find your active subscription under "Subscription Plans" or "Current Plans."
4. Select the subscription you want to cancel and click "Cancel subscription" or "Stop auto-renewal."
5. Nanit will ask you to confirm. Select yes, and you'll receive an email confirmation immediately.
6. Your subscription will continue until the end of your current billing period. After that date, you lose access to insights features, but your monitor still works for video streaming.

Pro tip: Nanit sometimes offers a discount or pause option before processing cancellation. Read the options carefully-you may prefer to pause the subscription for 1 to 3 months instead of cancelling outright if cost is your concern.

Cancel via apple app store (iOS)

If you subscribed to Nanit's Insights plan through the iOS App Store, you must cancel within the App Store itself, not through the Nanit app.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select "Subscriptions."
4. Find and tap "Nanit" in the list of active subscriptions.
5. Tap "Cancel Subscription" and confirm.
6. Apple will send you a confirmation email. Your subscription stops at the end of your current billing cycle.

Warning: Cancelling through the App Store is the only valid method for App Store subscriptions. If you cancel through the Nanit website but not through Apple's settings, your payment method will still be charged at your next renewal date.

Cancel via google play store (Android)

If you subscribed through Google Play, use Google's subscription management system to cancel.

1. Open the Google Play app on your Android device.
2. Tap the menu icon (three horizontal lines) and select "Subscriptions."
3. Find "Nanit" in your active subscriptions and tap it.
4. Select "Cancel Subscription" and confirm the cancellation.
5. Google will email you a confirmation. Your access to Insights continues until your current billing period ends.

Pro tip: Both Apple App Store and Google Play allow you to cancel subscriptions up to your next renewal date. If you're close to renewal, cancel immediately to avoid being charged for another term.

What happens after you cancel nanit

Cancellation doesn't mean instant loss of service. Understanding what access you retain helps you plan your transition to another monitor or subscription.

Access during and after cancellation

When you cancel a Nanit subscription, you retain full access to your monitor's video feed until your paid term expires. You can still view live video, receive alerts, and access all core features. You lose access only to premium subscription features like the 30-day clip library, sleep dashboard, and insights analytics once your final billing period ends.

If you return the hardware for a refund, your monitor becomes inaccessible to your account immediately, even if you paid for a subscription. Any unused portion of your subscription will not be refunded-this is standard in Nanit's Terms of Service.

Your account and data after cancellation

Your Nanit account remains active after subscription cancellation. You can reactivate your subscription at any time by revisiting my.nanit.com or the app. Any saved video clips or settings remain on your account for 30 days after cancellation. After 30 days, unrecovered data may be deleted. If you want to save video clips or data, download them before your subscription term ends.

Refunds: will you get your money back?

Whether you receive a refund depends on what you're cancelling and when. Here's the breakdown so you know exactly what to expect.

Refunds for hardware returns

Nanit offers a 30-day Satisfaction Guarantee on hardware purchased directly from nanit.com. If you return your monitor in original condition within 30 days of delivery, you receive a full refund minus return shipping costs. The refund process takes 7 to 14 business days after Nanit receives and inspects your return.

If you purchased Nanit through a third-party seller in India (such as an electronics retailer), that seller's return policy applies, not Nanit's. Contact the seller directly for refund eligibility and timelines.

Important: Nanit's Satisfaction Guarantee does not cover shipping to you. You pay return shipping, which can cost ₹300 to ₹1,000 depending on courier and distance. This cost is non-refundable.

Refunds for subscriptions

Nanit does not provide prorated (partial) refunds for subscriptions cancelled mid-term. If you've paid ₹10,900 for an annual Insights plan and cancel after 6 months, you do not receive a refund for the unused 6 months. This policy is stated clearly in Nanit's Terms of Service, and Stopee advises you to accept it rather than expect otherwise.

The only exception is if you were charged in error or a free trial automatically converted to a paid subscription without your clear consent. In these cases, contact Nanit support with your billing statement and request a one-time reversal. Success rates vary, but it's worth attempting.

Chargeback and dispute options

If Nanit refuses to refund a legitimate return or disputes your cancellation request, you have the right to file a chargeback with your bank or credit card issuer. File a dispute within 120 days of the transaction, and provide evidence (screenshots, emails, the RMA number for returns). Your bank will investigate and may reverse the charge. This process takes 30 to 45 days but often succeeds when the merchant is unresponsive.

At Stopee, we've seen chargebacks succeed in cases where Nanit failed to process legitimate returns or refused to cancel after the customer provided clear cancellation requests.

Common mistakes that cost you money

Parents often make preventable errors when cancelling Nanit, and Stopee wants you to avoid them. You deserve a smooth cancellation, and small mistakes can derail your refund.

Mistake 1: cancelling only in the app, not in the app store

The most expensive mistake is cancelling your subscription within the Nanit app but forgetting to cancel it within your device's app store (Apple or Google). Even if you cancel in the Nanit app, your payment method will still be charged by Apple or Google at your next renewal date. You then face a dispute with the app store or a chargeback fight.

How to avoid this: Always cancel subscriptions in the official app store (Apple Settings or Google Play), not within the Nanit app itself. The app store is your single source of truth for subscription management.

Mistake 2: waiting too long to return hardware

Nanit's 30-day return window feels generous until day 28 arrives and you realise you haven't initiated the RMA yet. If you miss the 30-day window, you forfeit the Satisfaction Guarantee and cannot return the monitor for a refund. You're stuck with the device.

How to avoid this: Initiate your return request on day 25 or 26. This gives you a buffer before the 30-day deadline and ensures Nanit receives your return within the 10-day RMA window they allow.

Mistake 3: not keeping your RMA number and tracking information

If you return hardware without the RMA number, Nanit may not recognize your return and delay your refund. If you don't keep your shipping tracking number, you have no proof that you returned the monitor if Nanit claims they never received it.

How to avoid this: Write down your RMA number, keep the email from Nanit, and photograph the label on your return package before you ship it. Save your courier's tracking number and take a screenshot. This is your evidence if disputes arise.

Mistake 4: cancelling without checking for active charges

You may cancel your Nanit subscription but forget that you have an active free trial coming up or an annual plan that renews in weeks. If you don't cancel before that next charge date, you'll pay again.

How to avoid this: Before you cancel, check your billing page to see your next renewal date. If renewal is within 48 hours, cancel immediately. If it's weeks away, you have time to plan.

How to escalate if nanit refuses to cooperate

If Nanit ignores your cancellation request, refuses to process a legitimate refund, or fails to resolve your issues, you have formal escalation paths. Don't settle for silence-Stopee empowers you to fight back through India's consumer protection system.

Step 1: formal written complaint to nanit

Before escalating to authorities, send Nanit a formal written complaint via email. Use registered email or send a physical letter to Nanit's corporate address (listed below). In your letter, state your cancellation request clearly, include order numbers and dates, and request a response within 7 days. This creates a paper trail proving you gave them a chance to resolve the issue.

Step 2: file a complaint with your credit card company

Contact your bank or credit card issuer and file a dispute for any charges Nanit refuses to refund. Provide copies of your cancellation request, Nanit's response (or lack thereof), and any RMA numbers. Banks prioritise disputes filed within 120 days of the transaction.

Step 3: escalate to the district consumer authority

If Nanit still refuses to cooperate, file a formal complaint with your District Consumer Disputes Redressal Commission. You can file online via the National Consumer Disputes Redressal Commission (NCDRC) portal (https://consumerhelpline.gov.in). The complaint costs ₹100 to ₹500, and the commission can order Nanit to refund your money and pay additional compensation for unfair practices.

At Stopee, we've seen this step succeed repeatedly in cases involving non-responsive merchants and unfair cancellation policies.

Nanit cancellation checklist

Use this checklist to ensure you've completed every step correctly before and after cancelling.

Contact nanit and file complaints

When you need to contact Nanit for cancellation support or to escalate unresolved issues, use these official channels. Note that Nanit does not maintain a dedicated physical address for cancellations in India; all correspondence routes through their U.S. headquarters in New York.

How to reach nanit support

Email: support@nanit.com | Response time: 24 to 48 hours

Website account portal: my.nanit.com (for self-service cancellations and account management)

Mobile app: In-app support chat (available within the Nanit app)

Mailing address (corporate headquarters): Nanit, Inc., 270 Lafayette Street, Suite 1000, New York, NY 10012, USA

Pro tip: Always email support@nanit.com with your order number, account email, and a clear description of your cancellation request. Include "CANCELLATION REQUEST" in the subject line. This ensures your email is flagged for priority handling.

Escalate to indian consumer authorities

If Nanit fails to respond or refuses your refund, file a complaint with:

• National Consumer Helpline (India): https://consumerhelpline.gov.in | Phone: 1800-11-4000 (toll-free)
• Your District Consumer Disputes Redressal Commission: Visit your state's consumer protection department website to find your local commission.
• Reserve Bank of India (RBI) Complaint Portal: If you used a credit card or digital payment, https://cms.rbi.org.in (for payment-related disputes)

At Stopee, we recommend starting with the National Consumer Helpline, which offers free guidance before you file a formal complaint with your district commission.

Key takeaways

Cancelling Nanit is straightforward if you know the correct steps, but the process differs for hardware and subscriptions. For subscriptions, cancel through the Nanit website (my.nanit.com) or your device's app store within your billing cycle to prevent unwanted charges. For hardware, request cancellation within 1 hour of ordering if possible, or return the monitor within 30 days under Nanit's Satisfaction Guarantee to claim a refund.

Expect no prorated refunds for mid-term subscription cancellations, but do expect a full refund for hardware returns (minus shipping costs). Keep all RMA numbers, tracking information, and confirmation emails because they're your proof if disputes arise. If Nanit refuses to honour your cancellation or refund, file a chargeback with your bank or escalate to your district consumer commission-India's Consumer Protection Act, 2019, is on your side.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unfair charges by understanding their rights and following clear, step-by-step processes. You don't need to accept silence or broken promises from Nanit. Use this guide, follow the checklist, keep your documentation, and escalate if needed. Your money matters, and Stopee is here to help you get it back.