Manage Obsidian

How to cancel obsidian and protect your subscription in india

What obsidian is and why you might cancel

Obsidian is a powerful markdown-based note-taking and knowledge management application built around linked notes and local file vaults. The core app is free and works entirely offline on your device, storing your notes locally so you own your data. However, Obsidian also offers optional paid services: Obsidian Sync for cloud synchronisation across devices, Obsidian Publish for turning your notes into a public website, and Catalyst, a one-time supporter license that gives you early access to new features.

You might decide to cancel Obsidian for several reasons. Perhaps you've switched to another note-taking tool, you no longer need cloud sync, or your publishing needs have changed. Whatever your reason, Stopee is here to walk you through the cancellation process step by step and ensure you understand your rights as an Indian consumer.

When cancellation makes sense

Cancellation is right for you if you no longer use Sync or Publish features, if you prefer a different tool's ecosystem, or if you want to save on subscription costs. Keep in mind that cancelling Sync doesn't delete your local notes-they remain safely on your device. Only the cloud synchronisation stops working after your current billing period ends.

What you should know before cancelling

Obsidian's paid services are subscription-based (Sync and Publish) or one-time purchases (Catalyst). Refunds are available within 7 days of purchase for Sync and Publish through the Obsidian web account, but Catalyst and platform purchases (via App Store or Google Play) follow different rules. Understanding these distinctions now will save you frustration later.

Obsidian pricing and billing in india

Obsidian charges in USD, and your bank or payment processor converts that amount to INR at checkout, which may include foreign-transaction fees. Below is the current verified pricing for all Obsidian paid services.

Understanding currency and payment charges

Obsidian does not list INR pricing on its website. When you pay from India, your card issuer converts USD to INR using their exchange rate, which may include a foreign-transaction fee (typically 2-3 percent). Some banks offer no-cost EMI or special rates for international purchases, so check your card's benefits before you sign up.

How to cancel obsidian via the web account

The easiest and fastest way to cancel any Obsidian subscription is through your Obsidian account portal online. This method gives you the most control and the clearest cancellation confirmation.

1. Open your web browser and go to account.obsidian.md or your Obsidian account page.
2. Sign in using your email and password.
   • If you've forgotten your password, click "Forgot password?" and follow the recovery email instructions.
3. Look for the "Billing" or "Subscription" section in your account dashboard.
4. Find the subscription you want to cancel (Sync Standard, Sync Plus, or Publish).
   • Each subscription will show your next renewal date and the amount you'll be charged.
5. Click the "Cancel subscription" or "Manage" button next to the plan.
6. Review the cancellation summary.
   • Warning: Cancellation is effective immediately; you will not be charged again, but you'll keep access until the end of your current billing period.
7. Confirm your cancellation by clicking the final confirmation button.
8. You should receive a cancellation confirmation email within minutes.
   • Save this email as proof for your records.
   • Pro tip: Screenshot the confirmation page as a backup.

Cancelling via app store (iPhone and iPad)

If you subscribed to Obsidian Sync or Publish through Apple's App Store on your iPhone or iPad, you must cancel through Apple's system, not through Obsidian's website. Obsidian cannot cancel App Store subscriptions for you.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the Settings menu.
   • This opens your Apple ID account page.
3. Tap "Subscriptions."
4. Find and tap "Obsidian" in your active subscriptions list.
   • If you don't see it, scroll down to "Expired subscriptions" to check past purchases.
5. Tap "Cancel subscription" or "Edit subscription."
6. Confirm your cancellation by following Apple's on-screen prompts.
7. You'll receive a cancellation confirmation from Apple via email.
   • Warning: App Store refunds are handled by Apple, not Obsidian. Apple's refund window is typically 14 days for monthly subscriptions; refunds after that date are at Apple's discretion.

Cancelling via google play (Android)

Android users who subscribed through Google Play must cancel through the Google Play app or website. Google manages all refunds and cancellations for Android subscriptions.

1. Open the Google Play Store app on your Android device or visit play.google.com in your web browser.
2. Tap the menu icon (three horizontal lines) in the top left corner.
   • On the website, click the menu icon in the top right.
3. Select "Subscriptions" or "Manage subscriptions."
4. Find "Obsidian" in your list of subscriptions.
5. Tap "Manage subscription" or "Edit."
6. Tap "Cancel subscription."
7. Google will ask you why you're cancelling. You can leave feedback or skip this step.
   • Your feedback helps Google and Obsidian improve, but it's optional.
8. Confirm your cancellation.
   • Warning: Google's refund policy allows full refunds within 15 minutes of purchase, and refunds after that are at Google's discretion.
9. Expect a confirmation email from Google within a few minutes.

Your refund rights and eligibility

Stopee believes you deserve clear answers about refunds, and the good news is that Obsidian offers a generous 7-day refund window for most subscriptions purchased through its website. However, refunds purchased through Apple or Google follow those companies' policies, not Obsidian's.

Refunds for web purchases (Sync and publish)

If you purchased Obsidian Sync or Obsidian Publish directly through the Obsidian website, you're eligible for a full, no-questions-asked refund if you request it within 7 days of your purchase date. After 7 days, Obsidian does not provide refunds except in exceptional circumstances (such as billing errors or service outages that prevented you from using your subscription).

To request a refund within 7 days, go to your Obsidian account portal, navigate to "Billing" and "Invoices & refunds," and submit a refund request. Obsidian typically processes refunds within 5 to 10 business days, and the money returns to your original payment method.

Refunds for app store and google play purchases

Apple and Google manage their own refund policies, and neither company is bound by Obsidian's 7-day policy. Apple typically allows refunds for 14 days on monthly subscriptions, while Google allows 15 minutes for a full refund on new subscriptions, with additional discretionary refunds available afterward. Contact Apple Support or Google Play Support directly to request a refund for mobile subscriptions.

Non-refundable purchases

Obsidian Catalyst (the one-time supporter license) and commercial licenses are non-refundable at any time, regardless of when you purchase them. These are considered final purchases, not subscriptions, so refund policies do not apply.

What happens after you cancel obsidian

Cancelling your Obsidian subscription doesn't delete your data or lock you out immediately. Instead, you enter a grace period where specific features stop working after your current billing cycle ends. Understanding what stays and what goes is crucial.

Your notes and vault access

Your local notes remain on your device forever, even after you cancel. All your markdown files, attachments, and vault structure stay exactly where they are. You can continue to open, read, edit, and create notes offline in Obsidian using the free version. Nothing changes about your local workflow.

What stops working when you cancel sync

If you cancel Obsidian Sync, cloud synchronisation stops when your current billing period ends. Any devices that were synced to your vault will keep their existing copies of your notes, but new changes you make on one device will no longer sync to other devices. For example, if you edit a note on your phone, that edit won't automatically appear on your laptop.

If you want to sync notes again in the future, you'll need to restart your Sync subscription. Your vault history remains on Obsidian's servers for the full duration covered by your subscription (1 month for Standard, 12 months for Plus), so you can restore previous versions of notes if needed.

What stops working when you cancel publish

If you cancel Obsidian Publish, your published website will go offline once your current billing period ends. Your original notes remain in your vault, but the public-facing website your readers access will no longer be available. You can always republish in the future by renewing your subscription.

Your consumer rights under indian law

As an Indian consumer, you have legal rights that protect you when buying digital services. Stopee strongly encourages you to know these rights, because they give you leverage if Obsidian or any other company fails to honour its obligations.

The consumer protection act 2019 and e-commerce rules

India's Consumer Protection Act 2019 and the E-Commerce Rules 2020 require all companies selling to Indian consumers to provide clear, truthful information about products, pricing, refund policies, and cancellation methods. Companies must also respond to cancellation requests promptly and process refunds within 30 days. These laws apply even if the company is based outside India and the contract is in English.

If Obsidian's stated refund policy conflicts with your statutory rights as an Indian consumer, the law protects you. For example, if Obsidian refuses a refund that you're legally entitled to, you have grounds to escalate your complaint.

How to escalate if obsidian refuses to refund

If Obsidian denies your refund request and you believe you qualify, contact the National Consumer Helpline at 1800-11-4000 (toll-free) or file a complaint on www.consumerhelpline.gov.in. You can also escalate to your state's District Consumer Disputes Redressal Commission if necessary. Provide proof of your payment, the cancellation date, your refund request, and Obsidian's refusal.

Pro tip: Keep all emails, screenshots, and account statements related to your purchase and cancellation request. These documents are your evidence if you need to file a formal complaint.

Common mistakes when cancelling obsidian

Cancelling a subscription sounds simple, but small oversights can leave you confused or charged when you don't expect it. We've seen these mistakes happen, and we want to help you avoid them.

Mistake 1: cancelling through the wrong platform

If you subscribed through the App Store, cancelling through Obsidian's website won't work. Similarly, if you subscribed via Google Play, Obsidian's website cancellation has no effect on your mobile subscription. Always cancel through the exact platform where you signed up. Check your payment records or your bank statement to see which company charged you (Obsidian, Apple, or Google). That's your clue to where you need to cancel.

Mistake 2: assuming access stops immediately after cancellation

Many users believe their subscription stops working the moment they click cancel. In reality, you keep access until the end of your current billing cycle. If you paid on the 1st of the month and cancel on the 10th, you'll have Sync or Publish access until the end of that month. Check your account to see your renewal date-that's when your access truly ends.

Mistake 3: not requesting a refund within 7 days

Obsidian's 7-day refund window is firm. On day 8, you lose the right to a refund for web purchases. If you realise too late that you need a refund, the company is under no legal obligation to provide one. Mark your calendar immediately after you subscribe, so you don't miss the deadline.

Mistake 4: forgetting to save your published content before cancelling publish

If you have a published Obsidian website, cancel Publish and let your site go offline, you lose your public URL and all the traffic history associated with it. Before you cancel Publish, export your vault notes to a backup format or copy your website content elsewhere. You can always republish later, but rebuilding an audience takes time.

Mistake 5: not keeping cancellation confirmation emails

Your email confirmation from Obsidian, Apple, or Google is your proof that you cancelled. Without it, you can't prove you requested cancellation if you're incorrectly charged again. Save all confirmation emails in a folder or print them as PDFs.

Checklist before and after you cancel

Use this checklist to ensure you don't miss any critical steps before or after you cancel your Obsidian subscription.

After cancellation: what to monitor

Your cancellation is not complete just because you clicked a button. Monitor your account and bank statements for the next 30 days to ensure no unexpected charges appear.

• Check your Obsidian account 48 hours after cancellation to confirm the subscription status shows "Cancelled."
• Review your bank statement or credit card charges for the next 30 days to confirm no renewal charge appears.
• If a charge does appear after cancellation, contact Obsidian's support team or your payment platform's support within 48 hours and request a refund. Provide your cancellation confirmation email as proof.
• If you requested a refund, track when it appears in your account. Web refunds typically arrive within 5 to 10 business days.

How stopee helps you cancel with confidence

Stopee has helped thousands of consumers cancel subscriptions, understand their rights, and recover refunds. We know the cancellation process can feel overwhelming, especially when you're dealing with a global company like Obsidian or large platforms like Apple and Google. Our mission is to give you clear, step-by-step guidance so you cancel smoothly without losing money or peace of mind.

Whether you need help understanding your refund eligibility, tracking down the right cancellation page, or escalating a complaint to Indian consumer authorities, Stopee is your trusted resource. We've written this guide to empower you with knowledge and confidence, because you deserve transparency and control over your subscriptions.

Contact and support information for obsidian

Obsidian does not publish a formal physical mailing address for customer service in India. For support, contact Obsidian through your account portal or by emailing their support team through the official Obsidian website. For billing or refund issues, log into your account at account.obsidian.md and navigate to the help or support section. Obsidian is registered as a global software company, and all account management is handled through their online portal.

If you experience issues with Obsidian's service or refund policies that violate your consumer rights, contact the National Consumer Helpline at 1800-11-4000 or file a complaint at www.consumerhelpline.gov.in. Stopee recommends keeping detailed records of all communications with Obsidian to support your case if needed.