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Cancel ScanGuru: The Right Way
How to cancel ScanGuru and reclaim control of your mobile document scanner
What ScanGuru is and why you might want to cancel
ScanGuru is a mobile document-scanning and PDF creation app available on iOS and Android that lets you capture, digitise, and organise paper documents on your phone. The service operates on a subscription model with several paid tiers offering features like optical character recognition (OCR), unlimited storage, and lifetime access options.
You access ScanGuru through the Apple App Store, Google Play, or directly via the developer's website. Where you purchased your subscription matters because each platform handles billing and cancellation differently. At Stopee, we understand that subscription services sometimes stop delivering the value you need, and cancelling cleanly is your right as a consumer.
Why indians cancel ScanGuru
Many users find they no longer use the app after the trial period, prefer free alternatives like Google Lens or Microsoft OneNote, or discover the subscription cost (₹669-₹999) no longer fits their budget. Others cancel because they've completed specific scanning projects and don't need ongoing access.
Whatever your reason, Stopee is here to guide you through a hassle-free cancellation process so you stop paying immediately.
How to cancel ScanGuru on iPhone (App store)
If you subscribed to ScanGuru through Apple's App Store on your iPhone, you must cancel through your Apple ID settings. Deleting the app alone does nothing to stop your subscription or refund upcoming charges.
Step-by-step cancellation on iOS
- Open the Settings app on your iPhone.
- Tap your Apple ID profile photo or name at the top of the screen.
- Select Subscriptions.
- Find ScanGuru in the list of active subscriptions.
- Tap on ScanGuru.
- Tap Cancel Subscription or Turn Off Auto-Renewal.
- Confirm your cancellation when prompted.
Important timing notes for iOS users
Warning: Cancel at least 24 hours before your next billing date. Apple processes cancellations within this window. You can find your exact billing date in the same subscription settings screen where you tapped ScanGuru.
You retain access to premium features until the end of the billing cycle you already paid for. Only after that period ends will you revert to the free version (if available).
How to cancel ScanGuru on android (Google play)
Android users who subscribed via Google Play must cancel through the Google Play app on their device. Like iOS, simply uninstalling ScanGuru does not cancel your active subscription.
Step-by-step cancellation on android
- Open the Google Play app on your Android device.
- Tap your profile icon in the top-right corner.
- Tap Manage your Google Account.
- Go to the Subscriptions tab (or navigate directly to Payments & subscriptions > Subscriptions from the Play app menu).
- Find ScanGuru in your active subscriptions list.
- Tap on ScanGuru.
- Tap Cancel subscription.
- Follow the prompts to confirm cancellation.
Timing and access for android users
Pro tip: Like Apple, Google Play requires you to cancel at least 24 hours before your next billing cycle. Check the renewal date shown on the ScanGuru subscription page before you cancel. You will keep access to all paid features through the end of the cycle you have already paid for.
How to cancel ScanGuru if you subscribed on the website
If you purchased ScanGuru directly through the developer's website (not through an app store), you must contact ScanGuru support directly by email to cancel and stop billing.
Direct cancellation via email
- Locate the support email address in the ScanGuru Terms of Service or privacy policy on their website.
- Compose an email with the subject line: "Subscription Cancellation Request"
- Include the following details:
- Your full name
- The email address associated with your ScanGuru account
- Your subscription purchase date or invoice number (if you have it)
- A clear statement that you want to cancel your subscription effective immediately
- Send the email and keep a copy for your records.
- Wait for a confirmation email from ScanGuru support acknowledging your cancellation.
Backup contact method
Pro tip: If you don't receive a response within 5 working days, follow up with a second email. Save all correspondence in case you need to escalate to a consumer protection authority later.
Warning: Deleting your account or the app does not cancel a website-purchased subscription. The developer must explicitly confirm the cancellation in writing.
Understanding your consumer rights under indian law
As a consumer in India, you are protected by the Consumer Protection Act, 2019, which gives you specific rights when cancelling digital subscriptions. Stopee believes you should know these protections.
Your statutory right to cancel
Under the Consumer Protection Act, you have the right to cancel a subscription within 14 days of purchase if you purchased through a distance sale (online or app). This applies to digital services like ScanGuru purchased on the App Store or Google Play.
The 14-day window begins on the date the subscription is activated, not the date you purchased it. If you cancel within this period, you are entitled to a full refund, except for any services you have already used.
Unfair contract terms and misleading billing
If ScanGuru's terms are unclear, if your billing was not transparent before purchase, or if the app store charged you without clear consent, you can file a complaint with the National Consumer Helpline or your State Consumer Commission under Section 35 of the Consumer Protection Act, 2019.
ScanGuru pricing and available plans
Understanding what you are paying for helps you decide whether to cancel or upgrade. Below is a summary of ScanGuru's documented pricing on the Indian App Store as of the latest listing.
Pricing table for ScanGuru
| Plan name | Price (INR) | Billing period | Key features |
|---|---|---|---|
| Premium | ₹699 | Monthly | Advanced OCR, cloud storage, sharing tools |
| Unlimited Access | ₹669 | Monthly | Unlimited document scans, storage, OCR |
| Premium access | ₹999 | Unclear (monthly or annual) | All premium features, priority support |
| Free version | ₹0 | Ongoing | Basic scanning, limited storage, no OCR |
Note: Exact billing periods are not always listed clearly in app store descriptions. Before you cancel, check your last receipt in your App Store or Google Play account to confirm what you were charged and when the next renewal will occur.
What happens to your data and access after cancellation
Cancelling your ScanGuru subscription does not instantly erase your account or your scanned documents. Understanding what you retain and what you lose is important for your decision.
Your access timeline after cancellation
Once you cancel auto-renewal, you keep full access to all paid features until the end of the billing period you have already paid for. After that date passes, ScanGuru reverts you to the free version automatically. You lose access to OCR, unlimited storage, and export features unless you resubscribe.
Your scanned documents and images remain in your account on the free tier, subject to ScanGuru's data retention policy. You can download or export your documents before the billing period ends if you want a personal backup.
Data retention and account deletion
Cancelling a subscription does not delete your account or documents automatically. To understand ScanGuru's specific data retention rules, refer to their Terms of Service on the developer's website. If you want to permanently delete your account and all associated data, you must contact ScanGuru support separately with an account deletion request.
Refunds: what you can expect and how to claim one
Stopee knows that refunds are a critical part of the cancellation process. Your eligibility depends on where you bought your subscription and how much time has passed.
Refunds through the app store (iOS)
Apple handles all refund requests independently of the developer. You cannot request a refund from ScanGuru directly if you paid through the App Store.
- Go to settings.apple.com or open the App Store on your iPhone.
- Navigate to Account > Purchase History.
- Find the ScanGuru charge and tap Report a Problem.
- Select the reason (e.g., "I did not intend to make this purchase" or "This service does not work as described").
- Submit your request and wait for Apple's response (typically 3-5 business days).
Refund window: Apple may grant refunds up to 90 days after purchase if you did not use the service substantially. If you cancel and request a refund within 14 days of the initial charge, your chances of approval are much higher under Apple's refund policy.
Refunds through google play (Android)
Like Apple, Google handles refunds directly. The developer cannot process them on your behalf.
- Open the Google Play app on your Android device.
- Go to Account > Payments and subscriptions > Subscriptions.
- Find ScanGuru and tap on it.
- Tap Refund (if the option is available).
- Choose your reason and submit the request.
Refund window: Google typically grants refunds within 48 hours of purchase. If you subscribed more than two days ago, you may not see a refund button. In that case, submit a support request via Google Play's contact form.
Refunds for website purchases
If you paid ScanGuru directly on their website, refund eligibility depends on the developer's stated refund policy in their Terms of Service. Warning: No statutory 14-day refund window is guaranteed for direct purchases unless explicitly stated in their terms. Request a refund via email to ScanGuru support and cite the Consumer Protection Act, 2019 if the service did not meet your expectations or was mis-described.
Common mistakes to avoid when cancelling ScanGuru
We know how frustrating it is to think you have cancelled only to be charged again. These are the traps we see most often.
Mistake 1: deleting the app without cancelling the subscription
This is the single most common error. Uninstalling ScanGuru from your phone or tablet does nothing to stop auto-renewal. You continue to be charged every month or year until you explicitly cancel through your app store or contact the developer. Always cancel the subscription first, then delete the app if you wish.
Mistake 2: missing the 24-hour cancellation deadline
Both Apple and Google require cancellation at least 24 hours before your next billing date. If you cancel after that window closes, you will be charged again. Check your next renewal date before you cancel, then set a phone reminder for at least two days before that date.
Mistake 3: assuming the free version is still available
Some users cancel expecting to use ScanGuru for free afterward. If ScanGuru does not offer a free tier (or yours is heavily restricted), you lose all access when your paid subscription ends. Verify what features you get on the free plan before you cancel.
Mistake 4: not keeping cancellation confirmation
Save your cancellation email, screenshots of your app store confirmation, or reference numbers. If you are charged again, you need proof that you cancelled. Stopee recommends screenshotting your subscription settings immediately after cancelling.
Your post-cancellation checklist
Use this checklist to confirm your cancellation is complete and you are protected.
| Action | Status | Notes |
|---|---|---|
| Cancellation confirmed in app store | ☐ | Verify "Auto-Renewal: Off" in your subscription settings |
| Screenshot taken | ☐ | Proof of cancellation for disputes |
| Email confirmation received (if direct purchase) | ☐ | Check spam folder; reply with "Confirmed" to lock the record |
| Next billing date noted | ☐ | Watch your bank or credit card statement on that date |
| Data downloaded or exported | ☐ | If you need your scanned documents, save them before access ends |
| Calendar reminder set | ☐ | Alarm for 24 hours before next renewal (in case you want to resubscribe) |
When to escalate: consumer rights and regulatory contacts
If ScanGuru refuses to cancel, continues charging you after cancellation, or denies a refund you believe you are entitled to, you have formal recourse under Indian consumer law.
Escalation pathway
First, contact ScanGuru support one more time in writing (email) with the subject "Cancellation Dispute - Escalation Required" and cite the Consumer Protection Act, 2019. Give them 7 days to respond. If they do not comply, you can file a complaint with the National Consumer Helpline (NCH) at 1800-11-4000 or online at consumercomplaints.nic.in.
The NCH is free, impartial, and has authority to order refunds and penalties. Stopee has supported countless consumers through this process, and you have every right to use these protections.
For complaints over ₹1 crore, you can also approach your State Consumer Commission or the National Consumer Commission directly, though these are better for larger disputes.
Why you should use stopee for cancellation guidance
Stopee has helped thousands of consumers cancel unwanted subscriptions like ScanGuru, recover refunds, and understand their consumer rights. We provide step-by-step, platform-specific guidance so you do not waste time on wrong buttons or support emails.
Whether you are on iOS, Android, or cancelling a direct purchase, Stopee is your trusted resource for clear, jargon-free cancellation instructions. We also help you navigate refund requests, escalations, and your rights under Indian law.
Visit Stopee (stopee.com) today to cancel ScanGuru confidently and recover any refunds you are entitled to. Your subscription is your choice, and Stopee empowers you to take back control.