Manage Snorelab

How to cancel SnoreLab and stop unwanted charges in india

What is SnoreLab and why you might want to cancel

SnoreLab is a mobile app that records your snoring patterns and helps you track remedies over time. It runs on both iOS and Android, offering a free tier with limited features and premium subscriptions for advanced tracking and analysis.

The app is operated by Reviva Softworks Ltd, and subscriptions are billed through Apple App Store or Google Play Store, not directly by SnoreLab. This matters because you cancel through your app store, not through SnoreLab itself. Many users sign up for the premium version, test it for a few weeks, then realise they don't need ongoing tracking-or forget they're being charged monthly. At Stopee, we help thousands of consumers like you take control of recurring charges and cancel services that no longer fit your life.

Common reasons to cancel SnoreLab

• You resolved your snoring issue and no longer need tracking
• The premium features didn't match your expectations
• You forgot about the subscription and want to stop auto-renewal
• You switched to a different snoring app
• You want to use only the free version

Who operates SnoreLab and where your money goes

Reviva Softworks Ltd owns and operates SnoreLab. Your subscription payments go to Apple or Google first, which then remit to Reviva Softworks. This is crucial to understand because your cancellation happens in the app store, not with SnoreLab directly. Stopee recognises that this split billing can confuse users-many try to cancel within the app itself, only to discover the subscription still renews.

How to cancel SnoreLab on iOS (Apple app store)

Cancelling on iOS requires you to navigate your iPhone Settings and manage the subscription through Apple. Follow these exact steps to stop charges.

1. Open the Settings app on your iPhone or iPad
   • Tap the grey gear icon on your home screen
2. Scroll to the top and tap your name or Apple ID profile banner
   • If you see multiple Apple IDs, select the one you used to download SnoreLab
3. Tap Subscriptions
   • This option sits near the top of your Apple ID menu
4. Find and tap SnoreLab in the subscriptions list
   • Scroll if you have many subscriptions
5. Tap "Turn off auto-renewal" at the bottom of the screen
   • The button may also show "Cancel Subscription"
   • Confirm your choice in the popup that appears

Pro tip: Apple sends a confirmation email to your registered Apple ID email address within minutes. Check your inbox to verify the cancellation went through. Do this at least 24 hours before your next billing date to avoid an unexpected charge.

Warning: Deleting the SnoreLab app from your iPhone does NOT cancel your subscription. Many users make this mistake and wake up to a charge weeks later. You must cancel through Settings as shown above.

How to cancel SnoreLab on android (Google play store)

Android users must manage subscriptions through the Google Play Store app or website. The process is slightly different from iOS but equally straightforward when you know the exact path.

1. Open the Google Play Store app on your Android phone or tablet
   • Tap the blue Play Store icon on your home screen or app drawer
2. Tap your profile icon in the top right corner
   • It appears as a circle with a letter or your profile photo
3. Select "Payments and subscriptions" from the menu
   • This option sits near the top of your profile menu
4. Tap "Subscriptions" to view all active subscriptions
   • Google lists all apps with active renewal subscriptions here
5. Tap SnoreLab in the subscriptions list
   • Scroll if needed to find it
6. Tap "Cancel subscription" and follow the on-screen prompts
   • Google may ask why you're cancelling-this is optional to answer
   • Confirm the cancellation in the final popup

Pro tip: Google Play sends a confirmation email to your Google account email. If you don't see it within 5 minutes, log into play.google.com on a browser and verify the cancellation in your subscriptions list there.

Warning: Uninstalling the SnoreLab app does NOT stop your subscription. This is a common trap on Android. You must explicitly cancel through Google Play Store using the steps above.

Understanding your refund rights as an indian customer

Refunds for SnoreLab depend on where you live and when you made your purchase. India's consumer protections differ from the EU and UK, so your options may be limited.

Refunds if you're in india

SnoreLab's official policy states that subscriptions are non-refundable for partial periods. However, your actual refund eligibility depends on whether you purchased through Apple or Google, and which consumer protection laws apply to your transaction.

Under India's Consumer Protection Act, 2019, you have the right to file a complaint if you believe you've been overcharged or subjected to unfair billing practices. However, app store subscriptions often fall into a grey area. Your strongest leverage is with the app store itself-Apple and Google have their own refund policies that sometimes override the app developer's stance.

How to request a refund through apple

If you were charged for SnoreLab Premium and believe the charge was unfair or unauthorised:

1. Visit reportaproblem.apple.com on your browser
2. Log in with your Apple ID
3. Find the SnoreLab charge in your purchase history
4. Click the "Report a Problem" link next to the charge
5. Select your reason (e.g., "I was charged but don't recognise this purchase" or "I want a refund")
6. Explain why you believe the charge should be reversed
7. Submit and wait for Apple's review (usually within 48 hours)

How to request a refund through google play

Google Play offers a 48-hour refund window for most in-app purchases and subscriptions. If you're within that window:

1. Open the Google Play Store app
2. Tap your profile icon and select "Payments and subscriptions"
3. Tap "Purchases"
4. Find the SnoreLab charge
5. Tap it and select "Refund"
6. Choose your reason and submit

If you're outside 48 hours, you can still request a refund by visiting support.google.com/googleplay and filing a dispute.

Pro tip: Both Apple and Google are more likely to issue refunds if you act within 7 days of the charge. The longer you wait, the harder it becomes to argue the charge was unexpected or unfair. At Stopee, we recommend checking your bank statements weekly to catch unwanted subscriptions early.

What happens to your data after you cancel

Cancelling your SnoreLab subscription does not automatically delete your account or snoring records. Understanding what persists after cancellation helps you make an informed decision.

Your access to SnoreLab after cancellation

Once you cancel, you retain access to premium features until the end of your current billing period. If you were charged on the 15th of the month, you keep premium access until the 14th of the following month, even though your renewal won't trigger. After that date, your account downgrades to the free version, but it remains active.

Your snoring data and account

SnoreLab stores your recorded audio and snoring statistics on its servers. Deleting the app does not delete this data. Your account and historical recordings remain even if you cancel the subscription. This is governed by SnoreLab's Privacy Notice. If you want your data completely removed-a right you have under India's consumer data protection frameworks-you must contact SnoreLab directly and request account deletion.

Reviva Softworks Ltd is the data controller. Their contact address is listed in their Terms of Use and Privacy Policy. Stopee recommends requesting data deletion in writing, using registered post if possible, to create a paper trail of your request.

SnoreLab pricing and subscription plans in india

SnoreLab offers multiple subscription tiers in Indian Rupees. Exact billing periods are not always clearly stated in the app store listing, so you should confirm the duration before subscribing.

Current SnoreLab pricing in india

Pro tip: Prices vary slightly between Apple and Google. Before you subscribe, tap "Upgrade" in the SnoreLab app itself to see the exact price and billing period. App stores sometimes display promotional pricing or offer introductory rates (e.g., 7-day free trial), so confirm the full terms before confirming purchase.

Common mistakes when cancelling SnoreLab

Cancelling a subscription can feel frustrating, especially when there's no obvious "Cancel" button in the app itself. We see the same mistakes over and over.

Mistake 1: deleting the app instead of cancelling the subscription

This is the single most common error. Removing SnoreLab from your phone stops you seeing reminders, but your subscription keeps renewing automatically. Three months later, you're surprised by a charge on your credit card. Always cancel through Settings (iOS) or Google Play (Android) first, then delete the app if you wish.

Mistake 2: cancelling too close to your billing date

If your renewal date is tomorrow and you cancel today, Apple and Google may still charge you. Apple requires cancellation at least 24 hours before the billing date. To be safe, cancel at least 3-4 days early. Check your subscription confirmation email to find your exact renewal date.

Mistake 3: not checking email for confirmation

After you cancel, Apple or Google sends a confirmation email. If you don't receive one within 10 minutes, your cancellation may not have gone through. Log back in and verify the subscription shows "Cancelled" or no longer appears in your active subscriptions list.

Mistake 4: assuming the app developer will refund you

SnoreLab's stated policy is no refunds. Don't email them asking for your money back. Instead, request refunds directly from Apple or Google using the official process outlined above. The app store has leverage; the developer does not.

Your consumer rights in india and when to escalate

Indian consumers have specific protections under the Consumer Protection Act, 2019, even when buying digital services through app stores.

Key rights you have

• The right to accurate information about subscription costs and billing frequency before purchase
• The right to cancel a subscription without penalty (though refunds may vary by seller)
• The right to file a complaint with the National Consumer Disputes Redressal Commission if the app store or SnoreLab engages in unfair trade practices
• The right to request your personal data be deleted (under India's data protection frameworks)

When to file a consumer complaint

If you've attempted to cancel and the app store refuses to process it, or if you believe you were charged without consent, escalate your complaint:

1. File a formal complaint with the app store's customer support using their official dispute resolution process
2. If unresolved after 30 days, lodge a complaint with the National Consumer Disputes Redressal Commission (NCDRC) online at ncdrc.nic.in
3. Include proof of your cancellation attempts, screenshots of your subscription confirmation and billing, and any correspondence with Apple or Google

Stopee has helped consumers navigate these escalations and secure refunds by following this exact pathway. The key is documentation-keep emails, screenshots, and dates of every action you take.

Your cancellation checklist for SnoreLab

Use this checklist to ensure you've cancelled properly and won't face unexpected charges.

Final steps and how stopee can help

You've now walked through every step to cancel SnoreLab, understand your refund rights, and protect yourself from future charges. The process is straightforward once you know where to look-but it relies on you taking action.

At Stopee (stopee.com), we believe every consumer deserves to cancel subscriptions without hassle or hidden obstacles. If you encounter resistance from Apple, Google, or SnoreLab itself, Stopee has helped thousands of consumers cancel unwanted services and recover unfair charges. We provide templates for formal complaints, guidance on escalation to consumer authorities, and step-by-step support when standard cancellation fails.

Visit stopee.com today to explore how we can support your cancellation and help you take control of your recurring expenses. Your financial peace of mind matters.

Contact information for SnoreLab and reviva softworks ltd

If you need to contact the company directly-for example, to request complete account deletion or data removal-use this address:

Reviva Softworks Ltd
(Physical postal address as listed in SnoreLab's Terms of Use and Privacy Policy)
United Kingdom

Note: SnoreLab does not list a dedicated customer support email for cancellations or refunds. All billing and subscription issues must be handled through Apple App Store or Google Play Store. If you need to escalate beyond the app store, contact Stopee for guidance on formal consumer complaints in India.