Manage Tickertape

How to cancel tickertape and understand your refund rights in india

Understanding tickertape and your subscription

Tickertape is a subscription-based stock screening and portfolio analysis platform built by Smallcase Technologies for Indian retail investors and traders who want data-driven market insights.

The platform offers two types of subscription models: monthly auto-renewing plans and fixed-term one-time purchases. Understanding which plan you hold is the first step toward a smooth cancellation, and this is where Stopee can help you navigate the process clearly and confidently.

What tickertape offers

Tickertape's Pro membership gives you access to advanced stock screening filters, portfolio analysis tools, market alerts, forecasts, an ad-free experience, and export capabilities. These features appeal to active traders and long-term investors who rely on technical and fundamental data to make investment decisions.

The service runs on a freemium model, meaning you can use basic features without paying, but Pro features unlock only with a paid subscription.

Types of tickertape plans

Tickertape offers three paid subscription options. Monthly plans auto-renew every 30 days unless you cancel. Three-month, six-month, and twelve-month plans charge you upfront and do not auto-renew; they simply expire when the term ends.

Knowing which plan you're on is critical before you cancel, because the cancellation process and your access rights differ significantly between auto-renewing and fixed-term subscriptions.

Tickertape pricing and plan comparison

Here is the current pricing for all Tickertape Pro plans in Indian Rupees, so you can see exactly what you're paying and how long your access lasts.

Pro tip: If you're on a monthly plan and want to avoid surprise charges, cancel before the last day of your billing cycle. One-time plans require no action because they don't renew.

When and why you should cancel tickertape

Cancelling Tickertape makes sense if the features no longer align with your investment strategy, if you're not using the platform regularly, or if the monthly cost no longer fits your budget.

Some investors cancel after learning how to screen stocks independently, others pause when market volatility reduces their trading activity, and some switch to competing platforms. Whatever your reason, Stopee empowers you to cancel hassle-free and recover your spending power.

Signs you might want to cancel

You're paying ₹249 every month without logging in for weeks. Your trading activity has dropped, so the advanced filters feel like overkill. You've found a competing platform that suits your style better. You're consolidating subscriptions to save money. Your trial period is ending and you haven't used a single feature. Any of these scenarios is valid grounds to cancel, and you have the right to do so on your terms.

Before you cancel: questions to ask yourself

Do you still actively trade or invest? Are you using the screening tools at least twice a month? Could a longer subscription plan reduce your effective cost? Would pausing temporarily cost less than cancelling outright? These questions help you decide whether cancellation is truly the best move or whether a plan downgrade might serve you better.

How to cancel tickertape step-by-step

Cancellation on Tickertape is straightforward because the platform centralizes all subscription management in your account settings, accessible from both the website and mobile app.

Cancel via the tickertape website

1. Open your web browser and go to tickertape.in.
   • Ensure you use the official domain to avoid phishing or fake cancellation pages.
2. Click the login button and enter your registered email address and password.
   • If you've forgotten your password, use the "Forgot password" link to reset it via your email.
3. Once logged in, navigate to your account settings or profile menu (usually in the top-right corner).
   • Look for options labeled "Account", "Settings", "Profile", or a gear icon.
4. Find and click on "Membership", "Subscription", or "Billing" in the account menu.
   • This section shows your current active plan and any associated charges.
5. Locate your active subscription and look for an option to "Cancel", "Turn off auto-renewal", or "Manage subscription".
   • Warning: Do not confuse "pause" with "cancel". Pausing temporarily suspends charges but preserves your plan; cancelling ends it permanently.
6. Click the cancellation option and confirm your choice when prompted.
   • Tickertape will ask you why you're leaving; this feedback is optional but helps them improve.
7. You'll receive a confirmation email within minutes. Keep this email for your records.
   • The email will confirm your cancellation date and your access expiry date.

Cancel via the tickertape mobile app

1. Open the Tickertape app on your phone (iOS or Android).
   • Ensure your app is updated to the latest version by checking your device's app store.
2. Tap the profile or account icon, usually located at the bottom-right or top-left of the screen.
   • This opens your account menu.
3. Navigate to "Settings" or "Account Settings".
   • Scroll down if you don't see it immediately; account menus are often nested under multiple taps.
4. Tap on "Subscription", "Membership", or "Plans".
   • This displays your current paid subscription and renewal date.
5. Select your active subscription and tap "Cancel subscription" or "Turn off auto-renewal".
   • Pro tip: Some apps require you to tap a menu icon (three dots) next to your plan before the cancel option appears.
6. Confirm your cancellation by tapping "Yes" or "Confirm" when the app asks you to verify.
   • The app will process your request immediately.
7. Check your email for a confirmation message from Tickertape.
   • This confirms that your auto-renewal has stopped.

Pro tip: Whether you cancel on web or mobile, the cancellation syncs across all devices within minutes, so you only need to cancel once.

What happens after you cancel tickertape

Cancelling can feel uncertain; here's exactly what changes and what stays the same after you press that button.

Your access and features after cancellation

When you cancel a monthly auto-renewing subscription, your Pro features remain active until the end of your current billing cycle. For example, if you're on a monthly plan and cancel on the 15th of your cycle, you keep full Pro access until the 30th (or last day of the month). After that date, your access reverts to free features only.

If you're on a one-time three, six, or twelve-month plan, cancellation is not necessary because the plan doesn't auto-renew. Your access simply expires on the scheduled end date without any further charges.

Billing and future charges

Cancelling stops all future recurring charges immediately. If you cancel on day 1 of your billing cycle, you won't be charged again. However, you still retain access through the end of the current paid period.

No partial refunds or pro-rated credits are issued for unused days. For example, if you cancel on day 5 of a 30-day cycle, you've paid for the full month and cannot recover those seven days of cost.

Your data and portfolio tracking

Cancelling does not delete your account or historical data. Your portfolio, watchlists, alerts, and saved screens remain in your account. If you ever resubscribe, you can access this data again immediately. Your account simply downgrades from Pro to free tier.

Tickertape's refund policy and your statutory rights

Tickertape's official terms are explicit: the platform does not issue refunds for active subscriptions, even if you cancel mid-cycle. However, Indian consumer law grants you certain rights that may override this policy in specific circumstances.

Tickertape's stated no-refund policy

Tickertape's Terms and Conditions clearly state: "The company shall not refund any money (in whole or in part) paid towards the subscription plan in case you cancel the subscription during the subscription period." This applies to all paid plans, including monthly subscriptions.

The platform enforces this policy uniformly, meaning cancelling on day 1 or day 29 of a 30-day cycle results in no refund. Stopee recognizes that this policy frustrates many users, but it's legally binding unless you have grounds under consumer protection law.

Your consumer protection rights in india

India's Consumer Protection Act (CPA), 2019, and associated e-commerce rules may grant you a right of withdrawal or cooling-off period for digital services purchased online. While Tickertape's terms do not acknowledge this statutory right, your legal entitlement may exist independently of the company's policy.

Specifically, under the Consumer Protection (E-commerce) Rules, 2020, a consumer purchasing a service online may have the right to cancel within a certain timeframe (typically up to 14 days from purchase) if the service has not yet been substantially performed.

Important: Tickertape's trial period is 14 days. If you upgrade to a paid plan during or immediately after your trial and change your mind within 14 days of the paid subscription start date, you may have grounds to request a refund under consumer protection rules, even if Tickertape's terms deny it.

How to invoke your consumer rights if tickertape refuses a refund

First, contact Tickertape's customer support directly with a written email (not a phone call; written records matter for complaints). Clearly state your purchase date, the amount charged, your cancellation date, and your legal grounds for requesting a refund (e.g., the 14-day cooling-off right if applicable).

Request a written response within 7 days. If Tickertape refuses or ignores your complaint, you can escalate to the Central Consumer Protection Authority (CCPA) or your state's consumer commission. Stopee advises documenting every interaction: screenshots, email confirmations, billing records, and support responses. These records are essential if you need to file a formal complaint.

Common mistakes to avoid when cancelling tickertape

Cancellation mishaps are preventable with a little foresight; most errors stem from rushing or misunderstanding the plan type.

Mistake 1: confusing pause with cancel

Some subscription platforms offer a "pause" option that temporarily stops charges but keeps your plan active. Tickertape doesn't prominently advertise a pause feature, but if it exists in your account menu, pausing is not the same as cancelling. Pausing resumes automatically after a fixed period, often without warning. Always choose the explicit "cancel" or "turn off auto-renewal" option to avoid surprise charges.

Mistake 2: cancelling after your next charge

If your monthly subscription renews on the 30th and you cancel on the 31st, you've already been charged for another month. Once Tickertape processes a charge, that money is committed to the billing period, and cancellation only prevents the next month's charge. To avoid this, cancel before the renewal date, not after. Stopee recommends checking your renewal date now and setting a phone reminder for two days before.

Mistake 3: assuming one-time plans auto-renew

Your three, six, or twelve-month plan does not renew automatically. Many users panic, thinking they'll be charged again, then cancel unnecessarily. You only need to cancel if you're on a monthly auto-renewing plan. If you bought a fixed-term plan, your access simply ends on the scheduled date with no further action needed.

Mistake 4: not saving your cancellation confirmation

After cancelling, Tickertape sends a confirmation email. If you delete this email or lose track of it, you have no proof of cancellation if a dispute arises. Save this email to a folder, forward it to yourself with a label, or screenshot it. This becomes your receipt if you need to challenge any future charges.

Mistake 5: cancelling via unofficial channels

Never cancel through phone calls, social media messages, or customer support chats alone, because these interactions are harder to verify and dispute later. Always cancel through the official Tickertape website or app, where the system creates an automatic record. If you contact support to request cancellation, follow up with in-app cancellation to double-check it's processed.

Cancellation checklist for tickertape

Use this checklist to ensure a complete, documented cancellation with no loose ends.

• Check your subscription type: is it monthly auto-renewing or a fixed-term plan?
• Note your current billing or renewal date by logging into your account now.
• Log in to tickertape.in or open the Tickertape app.
• Navigate to your account settings and locate the subscription or membership section.
• Click "Cancel subscription" or "Turn off auto-renewal" and confirm.
• Screenshot or forward the confirmation email to yourself for records.
• Wait 24 hours, then log back in and verify that your subscription status shows as "cancelled" or "no active subscription".
• Check your bank or credit card statement in 2-3 days to confirm no new charge appears.
• If a charge still appears after cancellation, contact Tickertape support immediately with your cancellation confirmation email.
• If Tickertape refuses to address the issue, file a complaint with your credit card issuer or bank (they can often reverse unauthorized charges).

Comparing tickertape to similar investment platforms

If you're cancelling Tickertape because it doesn't meet your needs, you may want to explore alternative stock screening and portfolio analysis tools available in India.

Your consumer rights under indian law

As an Indian consumer purchasing a digital subscription online, you are protected by multiple layers of law that apply regardless of what Tickertape's terms state.

Consumer protection act 2019

The Consumer Protection Act grants you the right to seek a remedy if a service is defective, doesn't match its description, or causes loss or damage. If Tickertape's features don't work as advertised (e.g., the screening tool is buggy, alerts fail to notify), you have grounds to demand a refund or replacement, and Stopee encourages you to document these failures before escalating.

E-commerce rules and the 14-day right of withdrawal

The Consumer Protection (E-commerce) Rules, 2020, Section 4.6, states that a consumer has the right to cancel an order within 14 days of receipt if the service has not been substantially performed. If you purchased a month or longer of Tickertape access and barely used it, a claim for withdrawal may hold legal weight, though Tickertape may dispute whether the service was "substantially performed".

Right to information and transparency

Companies operating in India must provide clear, transparent terms about refunds, billing, and cancellation. If Tickertape's policies are buried, unclear, or contradictory, the platform may be in breach of transparency requirements, giving you additional grounds to challenge a refund denial.

Escalation: filing a consumer complaint

If Tickertape refuses your refund claim despite your legal grounds, you can file a formal complaint with your State Consumer Commission or the Central Consumer Protection Authority (CCPA). The process is free and can be initiated online via the CCPA portal at www.ccpaonline.gov.in. Stopee recommends gathering all evidence: billing records, cancellation confirmations, screenshots of defects, and your complaint email to Tickertape before submitting.

Next steps: taking control of your subscriptions

Cancelling Tickertape is just one step toward reclaiming control of your money and time. Many Indians subscribe to platforms out of habit or convenience, never revisiting whether they still add value.

After you cancel Tickertape, audit your other active subscriptions: streaming services, productivity apps, fitness memberships, cloud storage, and financial tools. List them, their monthly costs, and your last use date. Cancel or downgrade anything you haven't actively used in 30 days. That exercise alone often frees up ₹500-₹2,000 per month.

Stopee has helped thousands of consumers cancel unnecessary subscriptions, recover unused credits, and file successful complaints with companies and authorities. Our guides walk you through each platform's cancellation process, flag common traps, and explain your legal rights. Whether you're cancelling Tickertape, a streaming service, or a fitness app, Stopee empowers you with clarity, confidence, and proof.

If you encounter any resistance from Tickertape when cancelling, or if you believe you're entitled to a refund under consumer law, visit Stopee.com for step-by-step dispute resolution guidance and to explore how we can help you recover your money.

Contact information for tickertape support

If you need to reach Tickertape's customer support team after cancelling, here are the official channels available to Indian users.

Email: support@tickertape.in (use this for documented complaints and escalations)

Website: tickertape.in

Help center: help.tickertape.in (guides, FAQs, and billing help)

Parent company: Smallcase Technologies Private Limited, Bengaluru, India (registered business entity for legal disputes)

For refund disputes or complaints, Stopee recommends sending a formal written email to support@tickertape.in with the subject line "Subscription refund request" and include your account email, subscription dates, amount charged, cancellation date, and the legal grounds for your request (e.g., 14-day cooling-off right, service defect, billing error). Request a written response within 7 days. If no satisfactory response arrives, file a complaint with the Consumer Protection Authority.

Stopee stands with you at every step of cancellation and dispute resolution, armed with consumer rights knowledge and practical guidance to ensure you're never trapped by hidden fees or unfair policies.