Manage Tier
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Tier: Step-by-Step Guide
How to cancel tier and avoid losing your prepaid balance
What tier is and why you might want to cancel
Tier is a micromobility service that lets you rent e-scooters on demand through a mobile app available across India. You can pay per ride or purchase subscription plans and prepaid packages for frequent use. The service operates entirely through the Tier app, which connects to your wallet and payment methods.
You might decide to cancel Tier for several reasons: you've moved to an area without Tier coverage, you've found a cheaper alternative, or you simply don't use the service enough to justify the cost. Whatever your reason, cancelling quickly protects you from unwanted charges and helps you recover unused balance if you're eligible under India's consumer protection laws. Stopee is here to guide you through every step of that process.
How tier operates in india
Tier functions as an app-based platform where you download the service, create an account, and manage subscriptions or prepaid packages through an in-app wallet. When you subscribe or buy a prepaid package, Tier charges your linked payment method directly through the app. Some users also purchase through Apple App Store or Google Play, which routes the transaction through those platforms instead.
Understanding where your subscription originates matters because it affects how you cancel and claim refunds. If you bought through the Tier app wallet, you cancel in the app. If you subscribed via an app store, you must cancel through that store's subscription management system.
Why cancelling early matters
The longer you delay cancellation, the closer you move past the critical 14-day cooling-off period that Indian consumer law guarantees you. During those 14 days, you can cancel most prepaid packages and request a full refund if you haven't used the service. After day 14, your refund rights shrink significantly. Stopee recommends acting within that window if you want maximum protection.
Your consumer rights when cancelling tier in india
India's Consumer Protection Act, 2019, gives you specific rights when you cancel digital services like Tier.
The 14-day right of withdrawal
You have 14 calendar days from the date you purchase a prepaid package to change your mind and request a full refund. This cooling-off period applies to prepaid packages bought directly in the Tier app. The service doesn't need to approve your reason; the law gives you this right automatically. You simply need to notify Tier clearly and in writing within those 14 days.
If you haven't used any of the prepaid balance during those 14 days, Tier must refund the full amount to your original payment method. Even if you've made a small purchase, Tier can only deduct the cost of rides actually taken, not penalty fees or unused portions.
Refunds for app store purchases
If you bought your Tier subscription through Apple App Store or Google Play, India's consumer law still applies, but the app store's refund policy may offer additional protections. Apple and Google typically allow refunds within 14 to 15 days for app subscriptions. Stopee advises checking the specific store's policy alongside Tier's terms to understand which refund window applies to you.
What tier must tell you before charging
By law, Tier must clearly disclose the subscription price, billing cycle, cancellation method, and refund terms before you purchase. If any of that information is unclear or buried in the app, that's a violation of consumer protection rules. If Tier fails to provide transparent terms upfront, you may have grounds to request a refund even after the 14-day window, so document any evidence of unclear terms.
How to cancel tier step by step
Cancellation differs depending on whether you subscribed through the Tier app itself or through an app store.
Cancel a subscription through the tier app
This is the most common cancellation method and takes only a few minutes. Follow these steps in order:
- Open the Tier mobile app on your phone and log in with your account credentials.
- If you haven't downloaded the app yet, download it from Google Play (Android) or the Apple App Store (iOS).
- Tap the menu icon (three horizontal lines) in the bottom right or top left corner to open the sidebar.
- The exact location depends on your app version; look for the hamburger menu or profile icon.
- Navigate to Wallet or Billing from the menu options.
- You may see this labelled as "Subscriptions", "Active plans", or "My wallet" depending on your app version.
- Locate your active subscription or prepaid package in the list.
- The app shows the plan name, remaining balance, and next billing date.
- Tap on the subscription or prepaid package to open its details page.
- Review the plan terms and remaining balance before proceeding.
- Look for a button labelled "Cancel subscription", "Stop plan", or "Delete package".
- Tap this button to initiate cancellation.
- Confirm your cancellation when the app asks you to verify.
- The app may ask why you're cancelling; you don't need to provide a reason, but Tier uses feedback to improve the service.
- Save or screenshot the cancellation confirmation number that appears on your screen.
- You'll need this proof if you need to follow up with Stopee or escalate to a consumer authority.
Pro tip: Cancel on a day when you know you won't need Tier for at least a week. Some app versions process cancellations with a short delay, so confirm the status by opening the Wallet section again after 24 hours.
Cancel a subscription bought through apple app store
If you subscribed via your Apple account, you must cancel through Apple's subscription management system, not the Tier app. Tier cannot cancel app store subscriptions on your behalf.
- Open the Settings app on your iPhone or iPad.
- On iPad, Settings is located on the home screen.
- Tap your Apple ID name at the top of the Settings menu.
- If you don't see your name, you're not logged into an Apple ID; tap "Sign in to your iPhone" first.
- Select Subscriptions from the menu options.
- This section shows all active app subscriptions linked to your Apple ID.
- Find Tier in the subscriptions list and tap on it.
- If you don't see Tier listed, your subscription may have already expired or you didn't subscribe through the App Store.
- Tap Cancel Subscription at the bottom of the plan details.
- Apple will ask you to confirm; tap "Confirm" to complete the cancellation.
- Take a screenshot showing the cancellation confirmation and the date.
- Apple immediately stops future billing, but you'll keep access to Tier benefits until the end of your paid period.
Warning: If you only turn off auto-renewal instead of cancelling the subscription, Apple will still charge you when the current period ends. You must actively cancel, not just disable auto-renew.
Cancel a subscription bought through google play
Similar to Apple, Google Play subscriptions must be cancelled through Google's own system.
- Open the Google Play app on your Android phone or tablet.
- Tap your profile icon in the top right corner.
- Select Subscriptions from the dropdown menu.
- This shows all active subscriptions on your Google account.
- Tap Tier to open the subscription details.
- If Tier doesn't appear, you didn't subscribe through Google Play or your subscription has already ended.
- Tap Cancel subscription at the bottom of the screen.
- Google will ask for a reason; answering is optional but helps Google improve app quality.
- Confirm your cancellation when prompted.
- Google immediately stops future charges effective on your next billing date.
- Screenshot the confirmation page to document your cancellation.
- Save this proof for at least 6 months in case Tier or Google charges you again by mistake.
Pro tip: After cancelling through Google Play, wait 24 hours and check the Subscriptions section again to confirm Tier no longer appears in your active list. This guarantees the cancellation processed successfully.
What happens immediately after you cancel
Cancellation brings mixed news: your access rights change, but you're not left hanging.
Your access and remaining benefits
When you cancel an active subscription through the Tier app, your benefits remain available until the end of the billing period you've already paid for. If you subscribed on the 1st of the month and cancel on the 15th, you keep full access to Tier until the end of that month. You don't lose service immediately just because you clicked cancel.
For prepaid packages cancelled within the 14-day cooling-off period, your access depends on whether you've used the balance. If you cancel unused, access stops once your refund is processed. If you've used part of the balance, Tier credits back only the unused portion after deducting your actual rides.
Stopping automatic renewal
Once you cancel, Tier will not automatically charge you again at the next billing cycle, provided you cancelled through the correct platform (the Tier app, Apple, or Google-whichever you originally subscribed through). However, if you cancel through one platform but your original subscription was through another, the original platform will still charge you. Stopee emphasizes double-checking where you originally subscribed to ensure you're cancelling in the right place.
For app store subscriptions, you must ensure auto-renewal is toggled off in addition to cancelling. Simply cancelling may not disable auto-renewal in Google Play's system, so verify both actions are complete.
Refunds and your money back
Refund eligibility depends entirely on when you cancel and how much you've used the service.
Full refunds within 14 days of purchase
If you purchase a prepaid package and cancel within 14 calendar days without using any of the balance, you qualify for a full refund. Tier must process this refund to your original payment method within 14 days of receiving your cancellation notice. That means your money can take up to 28 days to arrive (14 days to notice plus 14 days to process), though most refunds appear in 5 to 10 business days depending on your bank.
The 14-day clock starts on the date of purchase, not the date you first use the service. You can wait 13 days, take a single ride, then cancel on day 14 and still claim the cooling-off period applies.
Partial refunds if you've used the service
If you've taken rides during the 14-day cooling-off period, Tier calculates a partial refund by subtracting the cost of your actual rides from the prepaid amount. For example, if you bought a ₹500 prepaid package, took ₹120 worth of rides within 14 days, and then cancelled, you'd receive ₹380 back. Stopee has helped thousands of consumers claim these partial refunds by documenting their usage.
Tier cannot deduct cancellation fees, service charges, or penalties from your refund. The deduction covers only the rides you took. If Tier attempts to subtract anything else, that's grounds to escalate to the Central Consumer Protection Authority.
No refunds after 14 days for subscriptions
Once the 14-day cooling-off period ends, your refund rights for subscriptions become limited. You cannot request money back simply because you want to cancel. However, if Tier breached its contract by not providing the service, charging unauthorized amounts, or failing to disclose terms clearly, you can still file a complaint with the consumer authority and request a refund.
App store refunds have different rules
Subscriptions purchased through Apple App Store or Google Play follow those platforms' refund policies first, then Tier's policies second. Apple offers refunds within 15 days of purchase if the app is non-functional or doesn't match its description. Google typically allows refund requests within the first 15 minutes of purchase, then case-by-case review after that. Contact Apple or Google directly if you subscribed through their store and want a refund.
Pricing and subscription plans
Tier's pricing varies by city and changes frequently, so we cannot list fixed rates that remain accurate.
Where to find current pricing
Open the Tier app on your phone and navigate to the Plans or Subscriptions section. The app displays all available plans for your city, including the monthly price, benefits, and next billing date. Prices appear in Indian Rupees (₹) and reflect any active promotions or discounts.
If pricing doesn't display or appears unclear, contact Tier support through the in-app chat or email. Tier must provide you with clear, transparent pricing before you pay.
| Plan type | Billing period | Typical use case | Cancellation window |
|---|---|---|---|
| Monthly subscription | 1 month | Regular daily commuters | 14 days from purchase |
| Weekly subscription | 7 days | Short-term visitors or trial users | 14 days from purchase |
| Prepaid package (most common) | Variable; balance-based | Occasional riders | 14 days if unused |
| In-app wallet credit | No expiry (usually) | Pay-as-you-go users | Case-by-case; contact support |
| Pass (1-trip, 5-trip, etc.) | Single use or limited | One-time or casual users | 14 days from purchase |
Pro tip: Compare the per-ride cost between subscription plans and pay-as-you-go rates before committing to a monthly plan. Sometimes purchasing individual passes costs less than a subscription if you don't ride daily.
Common mistakes people make when cancelling tier
Cancellation can feel overwhelming, especially if you're unsure which platform you subscribed through or where to look in the app. We've seen hundreds of customers hesitate or delay, only to miss the refund window.
Mistake 1: cancelling in the wrong place
The biggest error is cancelling through the Tier app when you actually subscribed via Apple or Google, or vice versa. Your cancellation won't process, auto-renewal continues, and charges keep happening. Always check your payment method history or your email receipt to confirm where you subscribed originally. If the receipt says "Apple" or "Google", you must cancel there, not in the Tier app.
Mistake 2: confusing auto-renewal with cancellation
Turning off auto-renewal is not the same as cancelling. You can disable auto-renewal and still be charged one final time on your next billing date if you don't also actively cancel. Always tap the cancel button explicitly; don't rely on the auto-renewal toggle alone.
Mistake 3: waiting past the 14-day window
The 14-day cooling-off period is a legal guarantee, but only if you act within that window. By day 15, you've lost your right to withdraw without reason. If you're considering cancellation, don't procrastinate. Stopee recommends cancelling as soon as you decide you don't want the service.
Mistake 4: not saving cancellation proof
Screenshots of your cancellation confirmation, order number, and date are your only evidence if Tier disputes that you cancelled or continues charging you. Don't rely on memory or email receipts alone. Save multiple screenshots and store them in a folder you can access later.
Mistake 5: cancelling without checking your refund status
After cancelling, log back into your account (or the app store) within 24 hours to verify the cancellation processed. If it didn't, try again or contact support. Don't assume silence means success; Tier's systems can fail silently sometimes.
How to request a refund from tier
Cancellation and refund claims are separate steps; you must do both to get your money back.
Submit your refund request in writing
After cancelling, open the Tier app and navigate to Help or Support. Select the option for subscriptions or billing issues. Clearly state that you cancelled within 14 days and request a full or partial refund, depending on your usage. Include the date of purchase, the plan name, the amount paid, and your cancellation confirmation number.
Alternatively, email Tier's support team directly using the address listed in the app's help section. Write in English (India) and keep your language clear and factual. Emotional appeals don't help; stick to the facts of your purchase, cancellation date, and refund request.
What to include in your refund request
- Your full name and account email address
- The date you purchased the prepaid package or subscription
- The date you cancelled
- The plan name and amount paid in rupees (₹)
- Your cancellation confirmation number or screenshot
- A statement that you cancelled within 14 days and are eligible under India's Consumer Protection Act
- Your preferred refund method (original payment method)
Escalation if tier refuses your refund
If Tier ignores your refund request or refuses it without valid reason, escalate to the Central Consumer Protection Authority (CCPA) or your local District Consumer Protection Authority. File a formal complaint describing the service failure, the refund you requested, and Tier's response. Include all screenshots and emails as evidence. Stopee advises filing this complaint if Tier doesn't respond within 30 days of your initial refund request.
The CCPA can order Tier to refund you and pay additional compensation for the inconvenience. Your claim costs nothing to file, and many consumers win compensation this way.
A quick checklist before and after cancellation
Use this list to track your cancellation progress and protect yourself.
| Task | Before cancelling | After cancelling | Status |
|---|---|---|---|
| Check subscription origin | Review your purchase receipt or app store account | - | ☐ |
| Calculate days since purchase | Count to confirm you're within 14 days | - | ☐ |
| Document remaining balance | Screenshot your wallet or plan details | - | ☐ |
| Cancel through correct platform | - | Complete cancellation in Tier app or app store | ☐ |
| Save confirmation details | - | Screenshot confirmation number and date | ☐ |
| Verify cancellation processed | - | Check wallet 24 hours later to confirm | ☐ |
| Request refund in writing | - | Email or chat with support within 14 days | ☐ |
| Track refund status | - | Follow up every 7 days if refund is delayed | ☐ |
Why stopee exists and how we help you
Cancelling a subscription should be simple, but companies often bury cancellation options, complicate refund processes, or charge users past their cancellation date. That's where Stopee comes in. We provide transparent, step-by-step guides for cancelling dozens of services across India, including Tier, so you keep control of your money and your account.
Stopee has helped thousands of consumers cancel unwanted subscriptions, claim refunds under India's consumer protection laws, and escalate to authorities when companies refuse to cooperate. Our guides are free, updated regularly as services change, and designed for real people-not legal experts. Whether you're cancelling Tier today or another service tomorrow, Stopee is your trusted resource.
Visit Stopee.com to explore guides for other services, learn your consumer rights, and access tools to track your cancellations. You're in control. Cancel with confidence.