Manage Yes Catalogue

How to cancel yes catalogue and protect your consumer rights in india

What is yes catalogue and why you might want to cancel

Yes Catalogue is a UK-based subscription service that helps businesses and individual consumers manage product catalogues online. The platform offers a Pro subscription tier with advanced features for organising, editing and sharing product information. If you've signed up for the Pro subscription or placed orders through their website, you have the right to cancel at any time, and Stopee is here to guide you through every step.

Who uses yes catalogue

Small and medium-sized businesses, catalogue managers and product teams commonly use Yes Catalogue to centralise their product information. The service also sells directly to consumers through a pay-as-you-go website ordering system. Whether you're a business user or a consumer who placed a single order, the cancellation process differs depending on which service you used.

Why consumers cancel yes catalogue

People cancel Yes Catalogue for several reasons: the Pro subscription no longer fits their workflow, they found a cheaper alternative, they want to switch to a different catalogue management tool, or they need to return a product ordered through the website. Whatever your reason, you have the legal right to cancel without penalty, and Stopee ensures you understand your options before you act.

Your consumer rights in india when cancelling yes catalogue

As an Indian consumer, you are protected by the Consumer Protection Act, 2019, which gives you specific rights regarding subscriptions, returns and refunds. Yes Catalogue operates from the United Kingdom, but your purchase agreement may specify Indian law or UK law as the governing jurisdiction; check your terms and conditions at purchase to confirm. Stopee recommends reviewing these carefully before you proceed with cancellation.

Key consumer protections you have

The Consumer Protection Act, 2019 protects you from unfair contract terms, hidden fees and non-disclosure of material information. You have the right to cancel a subscription within a reasonable timeframe if the service fails to meet the standards promised at purchase. For product orders placed through Yes Catalogue's website, you have a 14-day return period starting the day after delivery, during which you can return unused items in original packaging for a full refund. Keep all proof of purchase, cancellation confirmation messages and return tracking numbers; these are your evidence if a dispute arises.

Where to escalate if yes catalogue refuses to cancel

If Yes Catalogue declines your cancellation request or refuses to process a refund you believe you are entitled to, you can lodge a complaint with the National Consumer Helpline (India), which operates under the Consumer Protection Act, 2019. You may also approach your state's consumer commission or file a complaint with your bank if a refund was promised but not delivered. Stopee advises documenting all communication with Yes Catalogue before escalating, including dates, times and the names of any support representatives you spoke with.

Methods to cancel yes catalogue

Yes Catalogue offers different cancellation routes depending on whether you hold a Pro subscription or have placed website orders. The most straightforward method is through your account settings, but contacting support directly is also an option if you encounter problems.

Self-service cancellation via your account

The fastest and most transparent way to cancel is through your Yes Catalogue account on the web. Log in, navigate to your Pro subscription settings and click the cancellation button; the process is instant and free. This method leaves a digital record in your account history, which serves as proof of cancellation if you later need to dispute a charge.

Cancellation by contacting support

If you cannot locate the cancellation option in your account or if you are cancelling a website order before shipment, contact Yes Catalogue support directly. Support staff can cancel your subscription and process refunds on your behalf. Stopee recommends using this method if the self-service option is unclear or if you want to speak to a human to confirm your refund eligibility before you proceed.

How to cancel your yes catalogue pro subscription step by step

Follow these steps to cancel your Pro subscription quickly and securely through your account dashboard.

1. Open your web browser and navigate to the Yes Catalogue website or app.
2. Log in using your email address and password.
   • If you have forgotten your password, use the "Forgot Password" link to reset it.
3. Locate the "Account Settings" or "Subscription" section in your user menu.
   • This is typically found in the top-right corner of the dashboard.
4. Click on "Yes Catalogue Pro" or "Pro Subscription".
5. Look for a button or link that says "Cancel My Yes Catalogue Pro Subscription" or "Manage Subscription".
   • Pro tip: If you do not see a cancellation button, scroll down the page or check under "Billing" or "Payment Settings".
6. Click the cancellation option and confirm your choice when prompted.
   • Yes Catalogue may ask why you are cancelling; this feedback is optional but helpful for the company to improve.
7. Wait for the confirmation page to appear and take a screenshot or note the confirmation reference number.
   • Warning: Do not close the page or navigate away until you see a message confirming your cancellation is complete.
8. Check your email inbox (including spam and promotions folders) for a cancellation confirmation email within 2 hours.
   • This email is your receipt and proof of cancellation; keep it for your records.

How to cancel a yes catalogue website order or return a product

If you placed an order through the Yes Catalogue website and want to cancel before it ships, act quickly and contact support immediately. If your item has already arrived, you can return it within 14 days for a full refund under India's consumer protection framework.

1. Log into your Yes Catalogue account on the website.
2. Navigate to "Orders" or "My Purchases" in your account menu.
3. Find the order you wish to cancel and check its status.
   • If the status shows "Processing" or "Pending", you may be able to cancel before it ships.
   • If the status shows "Shipped" or "Delivered", you must return the item instead.
4. For unshipped orders: click "Cancel Order" if the button is available, or contact support immediately with your order number.
   • Pro tip: Have your order confirmation email and payment receipt ready when you contact support.
5. For delivered items: initiate a return by clicking "Return Item" or "Request Return" in your order details.
   • The 14-day return window begins the day after you receive the item.
   • Package the item in original condition with all seals intact and include the return slip if provided.
   • Use a tracked delivery service to send the item back to Yes Catalogue.
6. Keep your return tracking number and submit it to Yes Catalogue support as proof of return.
   • Allow 5 to 10 working days for Yes Catalogue to receive, inspect and process your return.
7. Once approved, your refund will be issued to your original payment method within 5 working days of inspection.
   • Warning: Items that are opened, damaged or show signs of use are not eligible for a full refund under Yes Catalogue's policy; inspect your item before opening if you think you may wish to return it.

What happens after you cancel yes catalogue

Cancelling your Yes Catalogue subscription or returning an order triggers a series of changes to your account access and your refund timeline. Understanding what to expect helps you avoid confusion and plan your transition to an alternative service.

Immediate changes to your account

Once your Pro subscription is cancelled, your access to Pro features stops instantly. You lose the ability to use advanced catalogue editing tools, priority support and any other benefits tied to the Pro tier. Your account itself remains active unless you request deletion, so you can still view your data and log in; however, your paid features are gone. If you need to export your catalogue data before cancellation takes effect, do so immediately after clicking the cancellation button.

Automatic renewal and billing

Yes Catalogue will not charge you again after cancellation. Automatic renewal stops immediately, so no new billing cycle will begin. However, verify this by checking your account a few days later to confirm the next billing date has been removed.

Your data and catalogue

Cancelling a subscription does not automatically delete your account or your catalogue data. Your product information and account history remain stored unless you explicitly request deletion. If you want to preserve your data, export it from your account settings before you cancel. If you want your data deleted entirely, contact Yes Catalogue support in writing and request a full data deletion; save their confirmation email as proof.

Refunds and what you can expect

Yes Catalogue's refund policy covers both subscription cancellations and product returns, but the timelines and eligibility criteria differ between the two. Stopee guides you through what to expect and how to follow up if your refund is delayed.

Pro subscription refunds

If you cancel your Pro subscription and you are entitled to a refund for an unused portion of your billing cycle, Yes Catalogue will refund the prorated amount to your original payment method. The refund is processed within 5 working days of cancellation. Keep a copy of your cancellation confirmation email and monitor your bank account or credit card statement for the refund to appear. If the refund does not show after 5 working days, contact your bank to confirm the transaction is in progress, then follow up with Yes Catalogue support if there is a delay.

Product order refunds and returns

Yes Catalogue's return policy provides a 14-day window to return items for a full refund. The clock starts the day after you receive your item. To qualify for a full refund, your item must be unused, in original packaging with all seals intact. If you open the packaging or use the item, your refund may be reduced or refused. After you submit a return, Yes Catalogue has up to 10 working days to receive and inspect your item. Once approved, the refund is issued within 5 working days. In total, expect a refund to reach your account within 15 to 20 working days from the date you submit your return.

If your refund is delayed

If your refund has not appeared after 20 working days, contact Yes Catalogue support with your order number, return tracking number and cancellation reference. If support does not respond within 7 days or refuses to issue the refund without valid reason, file a complaint with the National Consumer Helpline or your state consumer commission. Stopee advises keeping all documentation, including email correspondence, bank statements showing the original charge and any return tracking receipts.

Yes catalogue pricing and plan options

Yes Catalogue does not publish standard pricing on its website for Indian customers; instead, the company encourages users to request a custom quote. The table below summarises the available plans and pricing information as of the current date.

To request current pricing, log into your Yes Catalogue account and navigate to the Pro subscription section, or contact support directly via your account messaging feature. Stopee recommends asking for pricing in Indian Rupees (INR) to avoid currency conversion confusion.

Common mistakes when cancelling yes catalogue

Many consumers cancel their subscriptions without understanding the full implications, and small oversights can delay refunds or leave you without proof of cancellation. Here are the pitfalls Stopee has seen most often, and how to avoid them.

Mistake 1: not screenshotting your cancellation confirmation

After you click "Cancel", a confirmation message appears on screen, but this disappears once you close or refresh the page. If you do not screenshot or note the confirmation reference number, you have no proof of when you cancelled. Always capture a screenshot of the final confirmation page and note the date and time; this becomes critical if Yes Catalogue continues to charge you or if a refund is delayed.

Mistake 2: ignoring the cancellation email

Yes Catalogue sends a confirmation email within a few hours of cancellation. If you do not check your email or if this email lands in your spam folder, you may miss important details like your refund timeline or any action you need to take. Check all email folders (including Promotions, Updates and Spam) within 24 hours of cancelling and move the confirmation email to your inbox so you can find it easily later.

Mistake 3: cancelling your payment method before confirming the refund

Some consumers cancel their credit card or close their bank account shortly after cancelling a subscription, assuming the refund has already been processed. If you do this, the refund cannot be delivered to a card or account that no longer exists. Wait at least 20 working days after cancellation before closing or changing your payment method, and confirm that the refund has appeared in your account first.

Mistake 4: not acting quickly to cancel or return orders

If you want to cancel an order before it ships, contact support immediately; delays can result in the order being dispatched, after which you must wait for delivery and then return it. If you want to return a delivered item, the 14-day window is tight; do not assume you have more time. Calculate your deadline from the day after delivery and initiate your return well before the deadline passes.

Mistake 5: returning opened or damaged items

Yes Catalogue will refuse to refund items that are opened, damaged or show any signs of use. Before you unbox your order, take a moment to confirm you want to keep it. If you are unsure, open the package carefully and inspect the item without removing it fully; if you decide to return it, you can re-seal the packaging and send it back. This is the safest approach when you are on the fence about a purchase.

Checklist before you cancel yes catalogue

Use this checklist to ensure you have completed every step and have all the documentation you need to protect yourself.

When to contact support and how to reach yes catalogue

If you encounter problems during cancellation, need to cancel an order before shipment or want to confirm your refund status, contact Yes Catalogue support. The company maintains two addresses for correspondence: one for general enquiries and one specifically for complaints and cancellations. Stopee recommends using the complaints address if your cancellation has been denied or if a refund is overdue.

Yes catalogue contact addresses

For general enquiries and account support:
Retford Enterprise, Retford, United Kingdom
Contact via your account messaging system on the Yes Catalogue website for fastest response.

For complaints, cancellations and refund disputes:
Telford, United Kingdom
Send written correspondence to this address if you need to formally lodge a cancellation request or dispute a refund.

Additionally, if you are an Indian consumer and Yes Catalogue's support team does not resolve your complaint within 30 days, you can escalate to the National Consumer Helpline or your state consumer commission. Stopee has helped thousands of consumers navigate complex cancellations by ensuring they have both the right information and a clear escalation path if the company does not cooperate.

Take control of your yes catalogue cancellation today

Cancelling Yes Catalogue is straightforward when you follow the steps outlined in this guide, but the key to a hassle-free experience is documentation and speed. Screenshot your confirmation, save your emails, monitor your refund and reach out to support immediately if anything goes wrong. Your consumer rights in India are strong, and you have multiple avenues for recourse if Yes Catalogue refuses to cancel or refund you. Stopee is committed to empowering you with clear, actionable advice so you can cancel with confidence and move forward to a service that better meets your needs.