Manage Percy

How to cancel percy and protect your software testing investment

What percy is and why teams use it

Percy is a visual testing and review platform designed for development and quality assurance teams who need to catch user interface changes before they reach production. It automatically compares screenshots across different builds, browsers, and devices to identify visual regressions that traditional automated tests often miss.

If you manage software projects in India and use Percy, you rely on it to integrate with your continuous integration pipelines and source control systems. Your team uploads builds, Percy captures screenshots, and you review visual changes in a collaborative interface. However, if your project needs have changed or you've found a better solution, cancelling Percy requires clarity on your data, billing cycle, and consumer protections under Indian law. Stopee is here to guide you through this process with precision and confidence.

How percy works in your development workflow

Percy stores your build history, tracks visual changes over time, and organizes cross-browser testing results in one dashboard. When you cancel, understanding what happens to your project data and screenshots is critical before you lose access.

Who typically cancels percy

Teams cancel Percy when they switch to competitor tools, reduce testing scope, consolidate vendors, or move visual testing in-house. Whatever your reason, Stopee helps you exit cleanly without losing important project artifacts.

Percy pricing plans in india

Percy offers tiered plans with Indian pricing in rupees, and understanding your current plan helps you decide whether to downgrade, switch providers, or cancel entirely.

Pro tip: overage charges apply if you exceed your plan's monthly screenshot limit. Review your usage in Percy's billing dashboard before cancelling to estimate any final charges.

Why indian consumers should understand their cancellation rights

Indian law protects you when you subscribe to digital services, and Percy cancellation falls under consumer protection frameworks that give you specific rights and remedies.

Consumer protection act protections for digital services

The Consumer Protection Act, 2019 covers unfair trade practices, defective services, and misleading billing claims. As a consumer in India, you have the right to expect clear cancellation options, fair refund policies, and transparent communication from Percy about what happens to your data.

If Percy makes cancellation difficult, hides terms, or charges you after you've requested cancellation, you can escalate this complaint to the consumer forum. Stopee emphasizes that you should never feel trapped by confusing cancellation processes or unclear policies.

Your escalation options if percy refuses to cancel

If Percy support does not respond or denies your cancellation request without a valid reason, you have formal remedies. File a complaint with the National Consumer Helpline (toll-free: 1800-11-4000) or approach your state consumer commission. Keep all evidence: screenshots of your cancellation request, email correspondence, billing records, and any confirmation numbers.

For payment disputes, contact your bank or card issuer immediately to request a chargeback or reversal if charges continue after cancellation.

How to cancel percy from your account

Stopping your Percy subscription requires you to access your account settings and confirm cancellation through the web app, or contact support if you cannot find the cancellation option yourself.

Step-by-step cancellation via the percy web app

1. Sign in to your Percy account using your email and password.
   • If you've forgotten your password, use the "Forgot password" link on the login page and check your inbox.
2. Navigate to your Organization or Project settings by clicking the settings icon (usually in the top right or left sidebar).
   • Look for a section labeled "Organization", "Account", "Settings", or your organization name.
3. Locate the Billing or Subscription section within settings.
   • This may be labeled "Billing", "Plans", "Subscription", or "Payment Methods".
4. Select the option to downgrade to the Free plan or cancel your subscription entirely.
   • Downgrading to Free is reversible; cancellation may be final depending on Percy's policy.
5. Follow on-screen prompts to confirm your choice. Read any warnings about data retention or access loss carefully.
   • Percy will ask why you're leaving; providing honest feedback helps improve the service.
6. Receive and save a confirmation email or confirmation number immediately after cancellation completes.
   • Warning: do not close your browser or navigate away until you see the final confirmation message.

Cancel through a third-party payment provider

If you subscribed via a credit card, debit card, or payment gateway (such as Stripe, Razorpay, or your bank's recurring payment portal), you can also cancel directly from the payment provider. This ensures the recurring billing instruction is stopped even if Percy's interface has a delay or technical issue.

1. Log in to your bank or card issuer's online portal or mobile app.
   • Navigate to "Recurring payments", "Subscriptions", "Mandates", or "Autopay" (terminology varies by bank).
2. Find the Percy subscription in your active recurring transactions list.
   • Search for "Percy" or the amount charged (₹8,217 or ₹16,517 for paid plans).
3. Select the transaction and choose "Cancel", "Stop", or "Revoke" to halt future charges.
   • Some banks require you to confirm via OTP or email verification.
4. Save the confirmation screen or email confirming the mandate has been cancelled.
   • This is your proof if a charge appears again unexpectedly.

Pro tip: cancelling at your bank's end does not automatically cancel your Percy account. Do both: cancel in the Percy app and revoke the payment mandate at your bank's portal. This prevents surprise charges and ensures your account access is also terminated.

What happens to your data and access after cancellation

Cancelling Percy means losing access to your build history, screenshots, and project comparisons. Understanding the timeline and data retention rules helps you plan exports and archiving.

Access timeline and account status

After you cancel, Percy typically allows you to access your account until the end of your current billing period. If you paid for an annual subscription and cancel mid-year, you retain access until the anniversary date of your subscription. However, some services revoke access immediately upon cancellation; Stopee recommends you ask Percy support for your specific access end date before you cancel.

Once the billing period ends, your account becomes read-only or inactive. You cannot create new builds, upload screenshots, or invite collaborators, but you may still view historical data for a grace period.

Data retention and export recommendations

Percy's retention policy depends on your plan and the settings your organization configured. The Free plan retains builds for 30 days; paid plans typically retain data for 1 year. After cancellation, these timelines may accelerate if you downgrade or your account is deleted.

Warning: export or download any critical artifacts, test baselines, or build comparisons before your cancellation takes effect. Percy does not guarantee post-cancellation exports, and losing this data could impact your team's ability to audit visual changes.

To export builds or comparisons:

• Use Percy's API (if available) to programmatically download build data before access is revoked.
• Take screenshots of important comparisons or test results using your browser's screenshot tool or a screen recording tool.
• Document build numbers, dates, and comparison summaries in a spreadsheet or wiki for future reference.

Refund eligibility and payment recovery

Refund entitlement for Percy depends on your billing cycle, payment method, and the reason for cancellation. Indian consumer law and payment networks provide specific protections for recurring charges.

Standard refund and pro-rata policies

Many software-as-a-service providers, including Percy, do not offer pro-rata refunds when you cancel mid-billing period. If you paid ₹16,517 for a month and cancel after 15 days, you typically do not receive ₹8,259 back. However, Stopee advises you to check Percy's terms directly, as some plans or payment scenarios allow exceptions.

If you prepaid an annual subscription and cancel, you may be entitled to a refund for unused months. Contact Percy support in writing (email preferred for documentation) and request a pro-rata refund, citing the number of remaining days or months on your subscription.

Billing errors and chargeback options

If Percy charged you multiple times, applied the wrong plan rate, or continued charging after you cancelled, you have remedies:

• Request a refund directly from Percy support by describing the error, providing invoice numbers, and indicating when the billing error occurred.
• If Percy does not refund within 15-30 days, contact your bank or card issuer and request a chargeback or reversal, citing unauthorized recurring charges.
• Under Indian banking regulations, your bank must investigate and typically reverses the charge within 30 days if you provide evidence (screenshots, invoices, cancellation proof).

Pro tip: for chargeback success, gather all evidence before contacting your bank: screenshots of the erroneous charges, your cancellation confirmation from Percy, communication attempts with support, and your billing statements showing the disputed amounts.

Common mistakes when cancelling percy

Cancelling a testing platform is frustrating when processes are unclear, and missteps can leave you charged or locked out of critical project data. Here are the pitfalls to avoid.

Mistake 1: cancelling only at the payment provider, not in the percy app

Stopping the recurring payment at your bank does not automatically close your Percy account. Your account remains active, your credentials stay valid, and you may be confused if you still see login access after you thought you cancelled. Stopee recommends you cancel in both places: the Percy web app AND your bank's recurring payment portal.

Mistake 2: not exporting data before the billing period ends

Once your subscription access expires, exporting builds, comparisons, or baselines becomes difficult or impossible. If you delay and lose access, recovering this data requires contacting Percy support and paying for data recovery (if available). Export proactively at least 48 hours before your expected access end date.

Mistake 3: ignoring overage charges before cancelling

If you exceeded your screenshot allowance during the current billing month, Percy charges an overage fee in addition to your plan cost. If you cancel immediately after a heavy testing sprint, you may owe unexpected overage charges on your final invoice. Review your usage dashboard before submitting your cancellation request so you know what to expect on your final bill.

Mistake 4: not keeping cancellation confirmation

Screenshots or printed copies of your cancellation confirmation are your evidence if Percy charges you again or claims you never cancelled. Save the confirmation email, screenshot the final confirmation page, or download the confirmation PDF if Percy offers one.

Refund checklist and recovery timeline

If you expect a refund after cancelling, follow this checklist to maximize your chances of success and speed up the process.

Comparison: keep percy vs. cancel and switch

Before you finalize cancellation, evaluate whether downgrading to the Free plan or switching to a competitor might better serve your team's needs and budget.

Many teams find downgrading to the Free tier a safer first step. This preserves your project data, keeps your account active for occasional testing, and allows you to re-upgrade later if needs change. Cancellation is permanent, so evaluate alternatives before finalizing.

Next steps and how stopee supports your cancellation

You now have a clear roadmap to cancel Percy confidently, protect your data, and recover refunds if entitled. Stopee has helped thousands of consumers cancel subscriptions across industries and geographies, and our mission is to ensure you exit services on your terms without financial loss or data disaster.

If Percy support becomes unresponsive or refuses to cancel, escalate to the National Consumer Helpline (1800-11-4000) or file a complaint via the consumer forum in your state. Stopee remains your trusted resource for navigating these processes and advocating for your rights as a consumer in India.

Document everything, cancel in writing, export your data today, and reach out to Stopee if you encounter obstacles. Your cancellation is your right, and Stopee is here to make it happen.

Percy contact and cancellation address

Percy support email: support@percy.io

Percy web app settings: Log in at www.percy.io and navigate to Organization or Project settings.

National Consumer Helpline (India): 1800-11-4000 (toll-free)

State consumer commission: Search for your state consumer commission online or contact your district consumer protection authority.

Stopee makes cancellation transparent, fair, and empowering for every consumer.