Manage My Time Rewards

How to cancel My Time Rewards in malaysia and avoid surprise charges

What is My Time Rewards and why malaysians are getting charged

My Time Rewards operates as a subscription-based platform for scheduling, client management, and business tools, but it does not maintain a clearly visible Malaysia-specific office or local support centre. The service connects to the broader MyTime ecosystem, which routes subscription payments through UK and Swiss holding companies. That lack of local presence is precisely why cancellation feels complicated and why many Malaysian users worry about repeat charges sliding through unnoticed.

When you cannot easily find a cancellation path, you naturally assume the service does not want you to leave. That anxiety is valid. My Time Rewards pricing ranges from RM784 per month for Essential plans up to RM1,831 per month for Premier, plus optional add-ons that can inflate your bill by hundreds of ringgit. One missed cancellation deadline means another full cycle of charges-sometimes in foreign currency converted by your bank at unfavourable rates.

Stopee exists to cut through that friction. We specialise in helping Malaysian consumers navigate cross-border subscriptions, understand their cancellation rights, and exit services without losing money to hidden billing cycles. This guide walks you through every step.

How My Time Rewards charges work in practice

My Time Rewards bills on a monthly recurring basis. Your subscription renews automatically unless you explicitly cancel before the next billing date. Because the service operates from overseas, your bank statement may show charges in USD (converted to MYR) or in a transferred amount from UK or Swiss payment processors, which makes tracking more difficult than local subscriptions.

The four main tiers are Essential (RM784/month), Complete (RM1,567/month), Premier (RM1,831/month), and Enterprise (custom pricing). On top of your base plan, you may have enabled add-ons such as Point of Sale (RM194/month per location), SMS confirmations (RM80/month), email and SMS marketing (RM189/month), loyalty programme tools (RM467/month), or leads management (RM231/month). Many users do not realise add-ons are active until they review their billing history after cancellation.

Pro tip: Log in to your account right now and check whether any add-ons are enabled. Take a screenshot of your full billing breakdown. That screenshot becomes your evidence if a charge disputes arises after cancellation.

Availability in malaysia and what it means for your billing records

The practical challenge is that My Time Rewards does not publish a Malaysian registered office, does not list local support hours, and does not offer live chat support in your timezone. That makes it a cross-border transaction under Malaysian consumer law. Customer service requests go to overseas email addresses, response times can stretch beyond 48 hours, and escalation is slow.

Your billing records-invoices, transaction confirmations, card statements-become your primary protection. If a charge appears after you cancel and the company denies receiving your request, your bank statement and screenshot evidence help you dispute the charge with your Malaysian bank. Stopee recommends keeping all records for at least six months after cancellation, especially for cross-border services.

My Time Rewards pricing breakdown and what you are actually paying

Understanding exactly what you pay helps you confirm that cancellation has actually worked.

Optional add-ons stack on top of your base plan:

If you signed up six months ago and never reviewed your billing, you might be paying RM1,831 plus RM467 plus RM189 equals RM2,487 per month. That is RM29,844 per year. Cancelling now stops that bleed immediately.

When you should cancel My Time Rewards

You have legitimate reasons to exit, and Stopee supports your choice entirely.

Cancel if the software no longer fits your business workflow, if you have found a cheaper or local alternative, if customer support is unresponsive (especially when billing issues arise), or if you are paying for add-ons you no longer use. Cancel also if you did not intentionally sign up-some users activate free trials that convert to paid subscriptions without clear confirmation.

Do not delay cancellation because you think you will use it again next month. That hesitation costs you money. If you cancel now and decide later that you need it, you can reactivate. But if you keep paying while you decide, you lose RM784, RM1,567, or RM1,831 per month with nothing to show for it.

Warning: Many subscription services charge on the date your account renews, not on the date you formally request cancellation. If your renewal date is tomorrow and you cancel today, you may still be charged today or overnight. Check your renewal date before you submit any cancellation request.

How to cancel My Time Rewards step by step

Stopee guides you through every platform and method, with clear checkpoints to confirm your cancellation worked.

Method 1: cancel through your online account

This is the fastest route if the menu path is clear in your account interface.

1. Log in to your My Time Rewards account at your registered email address.
2. Navigate to Account, Settings, Billing, Subscription, or Plan (the label varies by account type).
   • If you see a sidebar menu on the left, look for "Billing" or "Subscription settings" there first.
   • If you see a top navigation bar, check under your profile name or a gear icon.
3. Look for a button or link that says Cancel subscription, Cancel plan, Downgrade, or Pause subscription.
   • Do not click "Pause"-pausing often extends your billing end date rather than cancelling immediately.
   • Do not click "Edit plan"-that takes you to an upgrade or downgrade flow, not cancellation.
4. Click Cancel subscription.
   • The system may ask why you are leaving. Select the reason that applies (cost, no longer needed, found alternative, etc.).
   • Do not leave this field empty-your feedback helps identify billing or UX problems that affect other Malaysian users.
5. Confirm the cancellation date.
   • The system will show your final billing date. If it says "You will be charged on [date], then your access ends", that is expected. You are paying for the current month, then the subscription stops.
   • If it says "You will be charged today", pause and contact support by email (see Method 2) instead-you may be able to cancel without an additional charge if you are early in your cycle.
6. Click Confirm cancellation or similar button.
   • Immediately take a screenshot showing the cancellation confirmation message.
   • Note the time and date of cancellation.
7. Check your email within 10 minutes for a cancellation confirmation email.
   • Save this email to a folder marked "Cancellations".
   • If no email arrives within 15 minutes, repeat steps 1-5 or move to Method 2 (email cancellation).

Pro tip: If the system does not show a cancel option in your account settings, the service may require email cancellation instead. Move directly to Method 2.

Method 2: cancel by email

Use this method if the account cancellation path is blocked or unclear, or if you want a written record for dispute purposes.

1. Compose a new email from the address associated with your My Time Rewards account.
2. Address it to [email protected] or [email protected].
   • If those addresses bounce, check your original activation email or invoice for the correct support email.
   • If you cannot find a support address, try [email protected] or [email protected].
3. Write a clear subject line: "Cancellation request for My Time Rewards account [your email]" or "Please cancel my subscription immediately".
4. In the email body, include:
   • Your full name as it appears on your account.
   • Your account email address.
   • Your current plan tier (Essential, Complete, Premier, or Enterprise).
   • Your request: "I request immediate cancellation of my My Time Rewards subscription effective [today's date or end of current billing cycle, whichever you prefer]. Please confirm cancellation in writing and provide a final invoice."
   • Your contact phone number (Malaysian number preferred for follow-up).
5. Send the email and wait for a response.
   • My Time Rewards support typically replies within 24-48 hours. If you do not hear back within 48 hours, send a follow-up email with the subject "Follow-up: Cancellation request [your email] - urgent".
   • Keep a copy of every email you send and receive. Do not delete them from your trash folder.
6. When support confirms cancellation, ask them to:
   • Specify the exact cancellation date.
   • Confirm whether you will be charged for any remaining days in your current cycle.
   • Send a written confirmation (email) that access will stop on the date specified.
   • Provide a final invoice for any charges up to that date.
7. Test your account access on the specified cancellation date.
   • Try to log in. You should see a message saying your subscription has ended or your access is no longer active.
   • If you can still access the account, reply to the confirmation email and ask why.

Warning: Do not assume cancellation is complete just because support says it is. Many overseas services confirm cancellation but still charge on the renewal date. You must verify by testing login access and checking your bank statement on the specified cancellation date.

Method 3: dispute the charge through your malaysian bank

Use this method only if My Time Rewards refuses to cancel or charges you after you have already cancelled.

1. Gather your evidence:
   • Screenshot of the cancellation confirmation from the account or email confirmation from support.
   • Copy of the cancellation email you sent (if applicable).
   • Copies of all replies from My Time Rewards support confirming the cancellation date.
   • Bank statement showing the unwanted charge.
   • Proof that you requested cancellation before the charge date.
2. Contact your Malaysian bank (Maybank, CIMB, Public Bank, Affin, etc.) by phone or online banking.
   • Tell them: "I have cancelled a subscription service, but the company charged me again. I have evidence of cancellation. I want to dispute this charge."
   • Many banks handle this as a "disputed transaction" or "chargeback" claim.
3. Submit your evidence to the bank in writing (email or through online banking) if asked.
   • The bank typically has 30-60 days to investigate and issue a decision.
   • Most banks will provisionally credit your account within 10 business days while investigating.
4. If the bank rules in your favour, the charge is reversed automatically.
   • Keep the bank's decision email for your records.

What happens after cancellation and what to watch for

Cancellation is rarely the end of the story-you need to monitor what happens next to make sure the service actually stops.

On your cancellation date, your account access should end. You may still be able to view invoices or download past data, depending on the service's retention policy. My Time Rewards does not clearly state how long it keeps your data after cancellation, so if you have business records or reports inside the account, export or download them before your cancellation date completes.

Check your bank statement carefully for the next 60 days. Look for any charges from My Time Rewards, MyTime, or any related merchant name. Cross-border services sometimes use multiple merchant names or process charges through third-party payment processors, so a charge might appear under a different company name than you expect.

If an unwanted charge appears after your confirmed cancellation date, do not hesitate to dispute it with your bank. You have already cancelled in writing; any charge after that date is a billing error or unauthorized charge, both of which your bank will investigate on your behalf.

Pro tip: Set a phone calendar reminder for 30 days after cancellation to review your bank statement. That five-minute check prevents costly surprises.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 protects you when you cancel a subscription service, especially one that operates cross-border.

Under the Act, a supplier must:

• Provide clear terms and conditions before you agree to pay. If My Time Rewards did not clearly explain billing cycles or cancellation terms, that is a breach.
• Process your cancellation request and refund any unauthorized charges within 30 days (for most disputes). If they refuse or delay, you have legal grounds to escalate.
• Not charge you for services after you cancel. If they do, that is an unauthorized charge, and you can dispute it.
• Provide transparent billing. If charges appear under a different merchant name or in a foreign currency without your agreement, that is also a breach.

If My Time Rewards refuses to cancel or continues charging after cancellation, you can file a complaint with the Federation of Malaysian Consumers Associations (FMCA) or escalate to the Ministry of Domestic Trade and Cost of Living (MDTCCL). Both organisations investigate subscription service disputes, especially those involving foreign companies.

Stopee has helped thousands of Malaysian consumers recover refunds and cancellation confirmations by citing the Consumer Protection Act. When you have the law on your side and clear evidence, companies typically reverse charges rather than defend them in writing.

Common cancellation mistakes and how to avoid them

Many Malaysian users trip up at the final step-even after they think they have cancelled, they lose money to phantom charges or discover their account is still active.

Mistake 1: Cancelling your payment method instead of the subscription. If you simply delete your credit card from the account or ask your bank to block the merchant, My Time Rewards will mark your account as delinquent and may attempt to charge you again later or pass your account to a debt collector. Always cancel the subscription itself through the account or by email, not by blocking the card.

Mistake 2: Assuming cancellation is complete without confirmation. A cancellation button press does not guarantee the subscription ended. You must receive a written confirmation email from support. If that email does not arrive, contact them again.

Mistake 3: Not checking the exact cancellation date. Some services offer two options: "Cancel immediately" (you lose access today but are not charged for the remaining cycle) and "Cancel at the end of this billing cycle" (you keep access until the next renewal date). If you choose the second option by accident, you are charged again. Always confirm which date applies to your cancellation.

Mistake 4: Forgetting to check for active add-ons. If you paid for Point of Sale, SMS confirmations, or loyalty tools, those may renew separately from your main plan. Cancelling the main plan does not always cancel add-ons. Log in before you cancel and disable any add-ons individually.

Mistake 5: Not keeping records of the cancellation. Screenshots, emails, and bank statements are your only proof if a charge dispute arises. Without them, your bank cannot defend you. Take a screenshot of every cancellation confirmation you receive.

Refund eligibility and timeline

Whether you get a refund depends on when you cancel and what My Time Rewards terms actually say.

If you cancel before your next billing date, most subscriptions refund the unused portion of your current cycle. That means if you paid RM1,831 for a 30-day cycle and you cancel on day 10, you should be refunded for the remaining 20 days (approximately RM1,220). However, My Time Rewards does not clearly publish this refund policy, so you must ask support in your cancellation email: "Am I eligible for a pro-rata refund for the unused portion of my current billing cycle?"

If they refuse a refund, ask why. Write down their reason. Then escalate to your bank. Under the Consumer Protection Act 1999, if you cancelled a subscription service and the company refuses to refund the unused portion, your bank can investigate it as an unauthorized charge.

Refunds typically take 5-10 business days to appear in your account after the company processes them. If you do not see a refund within 10 days of cancellation, contact support with a copy of the cancellation confirmation and ask for a refund status update.

Pricing comparison: is My Time Rewards worth the cost?

Before you finalize cancellation, consider whether another tool might serve you better at a lower cost.

If you are cancelling My Time Rewards because of cost, Calendly or Setmore deliver similar scheduling features at a fraction of the price. Both offer free tiers, so you can test-drive them before committing. That way, you have a clear alternative before you exit.

Checklist before and after you cancel

Use this checklist to ensure you do not miss a step.

Before you cancel:

• Take a screenshot of your current plan name, monthly cost, and renewal date.
• Log in and check for active add-ons. Note each one.
• Export or download any invoices, reports, or business data you need from the account.
• Check your email for the original sign-up confirmation or most recent invoice.
• Note your billing history for the last six months (for dispute reference if needed).
• Identify the correct cancellation method for your account type (web or email).

During cancellation:

• Complete the cancellation through your account or send a cancellation email from your registered address.
• Take a screenshot of the confirmation screen or cancellation email received.
• Note the exact cancellation date shown by the system.
• Save the confirmation email to a dedicated folder.
• Ask support in writing for a final invoice and confirmation of no further charges.

After cancellation:

• Test your account login on the cancellation date to confirm access has stopped.
• Check your bank statement on the scheduled cancellation date and for 30 days after.
• Look for any charges from My Time Rewards, MyTime, or related merchant names.
• If an unwanted charge appears, contact your bank and submit your evidence within 30 days.
• Keep all cancellation records (screenshots, emails, statements) for at least six months.

Why stopee is your advantage in cancelling cross-border subscriptions

Cancelling My Time Rewards feels uniquely frustrating because the company operates from overseas, support is slow, and billing trails are hard to track. Stopee specializes in exactly this scenario. We have helped thousands of Malaysian consumers navigate overseas subscriptions, recover unwanted charges, and exit services without losing a month's fees to a missed deadline.

Our advantage is simple: we know the loopholes (add-ons that renew separately, merchant names that change between cycles, auto-renewal defaults) and we know the law (Consumer Protection Act 1999, your bank's chargeback rights, FMCA escalation paths). When a company refuses to cancel or continues charging, Stopee helps you assemble the evidence and the legal argument to recover your money.

If you are stuck at any step of this cancellation process, Stopee is your next call. We guide you through email templates, bank dispute procedures, and regulatory escalation to the FMCA. Your cancellation should be straightforward-and at Stopee, we make sure it is.

Final checklist and contact information

Before you close this guide, take one final action: confirm your next billing date and set a calendar reminder for two days before. That reminder gives you a 48-hour window to complete your cancellation before the next charge hits. Missing that deadline costs you RM784 to RM1,831 or more.

My Time Rewards cancellation contact details:

• Email support: [email protected], [email protected], or [email protected]
• Postal address (UK): MyTime Limited, PO Box 69, Lancing, West Sussex BN15 8FY, United Kingdom (note: response times are slow for postal mail)
• Postal address (Switzerland): Webloyalty Sàrl, Rue Numa-Droz 3, 1201 Geneva, Switzerland (alternative address only; email is faster)
• Account cancellation: Log in to your account and navigate to Billing or Subscription settings

Malaysian consumer authorities you can escalate to if My Time Rewards refuses to cancel or continue billing after cancellation:

• Federation of Malaysian Consumers Associations (FMCA): File a complaint at www.fmca.org.my or call 03-7723 0724
• Ministry of Domestic Trade and Cost of Living (MDTCCL): Report violations at www.kpdnkk.gov.my or call 1-800-886-800
• Your Malaysian bank (card issuer): File a disputed transaction claim within 30 days of the unwanted charge

Stopee has helped thousands of consumers cancel subscriptions just like yours and recover refunds when companies refused to cooperate. The steps in this guide work. Your next step is to pick your cancellation method (account or email), follow the numbered instructions, and keep your records. Cancellation is your right-use it.