Manage Quickpay

How to cancel Quickpay and reclaim control of your merchant account

What Quickpay is and why cancellation matters in malaysia

Quickpay is a payment gateway service used by merchants across Southeast Asia to accept online card payments and digital transactions. Unlike consumer apps with visible subscription buttons, Quickpay operates as a B2B payment processor, which means cancellation is not always straightforward. If you signed up as a merchant and now want to exit, you are not alone - many Malaysian business owners find the process confusing because Quickpay does not publish a clear, self-service cancellation path on its platform.

The service is based in Denmark (P.O. Pedersens Vej 2, 8200 Aarhus N), and while it serves international merchants including those in Malaysia, local support channels are limited. This guide from Stopee will walk you through every cancellation method, your consumer rights under Malaysian law, and the exact steps to ensure billing stops immediately.

Understanding quickpay's merchant model

Quickpay charges merchants a monthly subscription fee plus per-transaction costs. In European markets, pricing starts at approximately €7.00 (around RM35.77) monthly plus €0.10 (RM0.51) per transaction for standard plans. Enterprise plans are custom-quoted for high-volume merchants processing above €35,000 (RM178,850) monthly.

In Malaysia, Stopee recommends you confirm your exact contract terms before cancelling, because some merchants negotiate custom rates that may trigger early termination clauses. Your invoice or contract is your evidence - keep it.

Why malaysian merchants struggle to cancel

Quickpay's published terms of service do not contain a clear, step-by-step cancellation procedure. There is no dedicated "Cancel Account" button on the dashboard, no in-app unsubscribe flow, and no automated deactivation option. This gap forces you to contact support directly, which is why Stopee always advises merchants to document every step in writing.

Your legal rights as a malaysian consumer and merchant

Malaysia's Consumer Protection Act 1999 (CPA 1999) protects your right to cancel services and receive transparent billing information. Even though Quickpay is a B2B service, the Act applies to payment processing fees charged to your business account.

What the consumer protection act 1999 guarantees you

Under the CPA 1999, Quickpay must provide you with clear contract terms before activation. If the terms are vague or cancellation is deliberately hidden, you have grounds to escalate your complaint to the Ministry of Domestic Trade and Cost of Living (MDTCCL) or file a dispute with Bank Negara Malaysia if billing is incorrect.

Key protections include the right to terminate the contract if terms are breached, the right to a full refund of overpaid fees if cancellation is delayed, and the right to demand written proof that your account has been deactivated. Stopee recommends you invoke these rights in writing if Quickpay resists your cancellation request.

Escalation points if Quickpay refuses to cancel

If Quickpay does not respond to your cancellation request within 14 days, or if they refuse and cannot cite a valid contract clause, contact the MDTCCL Consumer Affairs Division at 03-8000-8000 or file a complaint online at www.kpdnkk.gov.my. You can also escalate to Bank Negara Malaysia's consumer complaints division if unauthorized charges continue after your cancellation request.

Stopee advises all merchants to keep copies of every email, invoice, and cancellation request. This paper trail is your protection and your leverage if disputes arise.

Methods to cancel Quickpay and when to use each one

Quickpay offers three cancellation routes: account settings (if visible), email support, or phone contact. Each has trade-offs in terms of speed and documentation.

Self-service cancellation through your account dashboard

Start here because it is fastest. Log into your Quickpay merchant account and look for cancellation options under Account Settings, Billing, Subscription, Merchant Settings, or Plan Management.

1. Log in to your Quickpay account using your merchant email and password
2. Navigate to Account or Settings (usually top-right menu)
3. Look for Billing, Subscription, Plan, or Merchant sections
4. Search for keywords like Close, Deactivate, Terminate, or Cancel Account
5. If you find a cancellation button, click it and follow the confirmation steps
6. Screenshot the confirmation page and save any reference number shown

Pro tip: Many payment gateways hide cancellation in secondary menus. If you do not find it within 5 minutes, move to email support immediately rather than spending an hour searching.

Email-based cancellation to Quickpay support

Email is your best route because it creates a dated record that proves you requested cancellation. Quickpay support is available at [email protected]. Send your request with all the details below.

1. Open your email client and compose a new message to [email protected]
2. Use the subject line: "Request to cancel Quickpay merchant account and cease all billing"
3. Include these details in the email body:
   • Your merchant account email address
   • Your merchant ID (if you have it)
   • The date you signed up
   • Your last charge date and amount
   • A clear statement: "I request immediate cancellation of this account and cessation of all recurring charges effective today"
   • A request for written confirmation of the cancellation date and confirmation that no further charges will be processed
4. Send the email and save a copy in a folder titled "Quickpay Cancellation"
5. Wait for a response (Stopee recommends following up after 7 days if you do not hear back)

Warning: Do not simply say "cancel my account." Use explicit language like "cease all billing" and "no further charges" so there is no ambiguity later.

Phone cancellation for urgent situations

If billing has continued past your cancellation date and you need immediate action, call Quickpay's support line at +45 77 34 86 42. Keep in mind this is a Denmark-based number, so call during European business hours (Monday to Friday, 08:00 to 17:00 CET).

1. Call +45 77 34 86 42 and wait for the support queue
2. Clearly state: "I want to cancel my merchant account immediately"
3. Provide your merchant email and account ID
4. Ask the representative to confirm the cancellation date and when billing will stop
5. After the call, send a follow-up email to [email protected] summarizing the call and requesting written confirmation

Stopee always recommends following phone calls with email because phone support alone leaves no proof if a dispute arises later.

Step-by-step cancellation process for malaysian merchants

This section walks you through the complete cancellation process from start to finish, with warnings at each stage.

Before you cancel: critical preparation steps

Rushing to cancel without preparation is one of the biggest mistakes merchants make. Take 15 minutes to gather information first.

1. Log into your Quickpay account and screenshot your current plan details, monthly fees, and billing date
2. Download your recent transaction history for the past 3 months (for tax and reconciliation records)
3. Check your latest bank statement or credit card bill and note the last charge from Quickpay, including date and amount
4. Locate your original contract or service agreement (usually in your email inbox or account documents)
5. Note any payment methods linked to your Quickpay account that you want to disconnect
6. If Quickpay is integrated with a payment processor, accounting software, or website, document those links before deactivating

Pro tip: Quickpay does not publish a data retention policy after cancellation. If transaction records are important for your business, export them now.

The cancellation request itself

Send your cancellation email or make your phone call using the exact methods described above. Stopee recommends email as the primary route because it creates an automatic timestamp and proof of delivery.

1. Compose your cancellation email to [email protected] with all required details
2. Use formal language: "I request the immediate cancellation of merchant account [your email] and the cessation of all recurring charges"
3. State the effective date you want cancellation to take place (today or a specific date)
4. Ask for three confirmations in return:
   • Confirmation of the account cancellation date
   • Confirmation that all recurring charges will stop on that date
   • Written confirmation that no charges will be processed after the cancellation date
5. Send the email and take a screenshot of the sent message
6. Save the email in a folder on your computer or cloud storage

Warning: Quickpay may respond asking you why you are cancelling or offering a discount to stay. This is normal. Firmly repeat your cancellation request if you are certain you want to exit.

Verifying cancellation and stopping continued charges

After you send your cancellation request, do not assume the account is closed immediately. Stopee advises you to monitor your next billing cycle.

1. Wait 5 business days for Quickpay to respond to your email
2. If you do not receive a response, send a follow-up email with the subject "Follow-up: Cancellation request for merchant account [your email]"
3. Check your bank statement or credit card around your normal billing date to ensure no charge appears
4. If an unauthorized charge appears after your cancellation date, immediately contact your bank or credit card issuer and request a chargeback or dispute
5. Save all evidence: your cancellation email, Quickpay's response (if any), your statement showing the unauthorized charge, and your bank dispute receipt

If Quickpay refuses to respond or continues billing after your cancellation request, this is a breach of Malaysian consumer law. Contact the MDTCCL at 03-8000-8000 or Bank Negara Malaysia to file a formal complaint.

Refunds and billing credits after cancellation

Whether you receive a refund depends on how your contract is worded and how quickly you cancel relative to your billing cycle.

Refund eligibility for malaysian merchants

If you cancel mid-month, Quickpay may not refund the monthly fee already charged. However, if you cancel within 14 days of a charge and have not yet used the service, you are entitled to a refund under the CPA 1999. Stopee recommends you explicitly request this in your cancellation email.

How to request a refund from Quickpay

Include a specific refund request in your cancellation email. State the charge date, amount, and reason (late cancellation, service not used, etc.). If Quickpay refuses, Stopee advises you to escalate through your bank's dispute process.

1. In your cancellation email, add this line: "I also request a refund of [amount] charged on [date] as I am cancelling within [number] days of signup"
2. Wait 10 business days for Quickpay to respond
3. If they deny the refund without cause, contact your bank or card issuer and file a chargeback dispute
4. Provide your bank with your cancellation email and Quickpay's refusal response as evidence

Under the CPA 1999, you have the right to a refund if the service was not provided as promised or if Quickpay breached its contract terms. Stopee has helped thousands of merchants recover unauthorized charges by using this leverage.

Common mistakes that delay or block cancellation

We understand cancellation can feel stressful, especially if you are paying for a service you do not use. Here are the pitfalls Stopee sees most often.

Mistake 1: using vague language in your cancellation request

Saying "I want to stop" or "Can you pause my account?" leaves room for Quickpay to misunderstand or delay. Always use explicit words: "I request immediate cancellation" and "cease all recurring charges."

Mistake 2: cancelling only through the account dashboard without backup communication

If you click a cancellation button in your account but do not receive written confirmation, Quickpay can claim the account is still active. Always follow dashboard cancellation with an email to [email protected] restating your request in writing.

Mistake 3: not checking your statement after cancellation

Many merchants assume cancellation is instant. In reality, charges can take 5 to 7 business days to stop. Monitor your next billing cycle and challenge any unauthorized charges immediately.

Mistake 4: failing to download transaction records before cancellation

Once your account is deactivated, accessing historical data becomes difficult or impossible. Export your transaction history before you cancel.

Mistake 5: not keeping copies of all cancellation correspondence

If a dispute arises later, your cancellation email is your only proof. Save every message, screenshot, and reference number.

After cancellation: what happens to your merchant account

Cancellation can feel anticlimactic, but it is important to understand what happens next so you are not surprised.

Timeline and what to expect

After you send your cancellation request, Quickpay typically responds within 5 to 10 business days. Your account is usually deactivated within 24 to 48 hours of confirmation. However, billing systems can be slow, so do not trust that charges have stopped until you see your next statement.

1. Day 1: Send your cancellation email
2. Days 2 to 5: Quickpay processes your request and sends confirmation (or asks clarifying questions)
3. Days 6 to 7: Your merchant account is deactivated on Quickpay's backend
4. Days 8 to 14: Your next billing cycle should pass with no charge
5. Day 15+: If a charge still appears, immediately contact your bank to dispute it

What you need to do after account closure

Cancellation is not the end of the process. Stopee recommends these follow-up steps.

1. Disconnect Quickpay from any integrated systems (e-commerce platform, accounting software, invoicing tools)
2. Update your website or point-of-sale system to use an alternative payment gateway if needed
3. Keep your cancellation confirmation email and all related documents for at least 2 years (for tax and legal purposes)
4. Confirm no charges appear on your next billing cycle
5. Delete any payment methods linked to the Quickpay account from your bank account, if possible

Pro tip: If you plan to switch to another payment gateway, Stopee recommends you set up the new system before cancelling Quickpay to avoid gaps in your ability to accept payments.

Pricing breakdown and whether Quickpay is worth your money

Understanding what you pay helps you decide if cancellation is the right move. Here is what typical Quickpay fees look like in Malaysian context.

If you process fewer than 50 transactions per month, your total cost is roughly RM35.77 plus transaction fees. If Quickpay is not integrated with your sales strategy or if you use a cheaper alternative, cancellation makes financial sense. Stopee recommends comparing Quickpay against local Malaysian payment processors before deciding.

Comparison: Quickpay versus other payment gateways in malaysia

If you are cancelling Quickpay, you may be looking for an alternative. Here is how it compares to common Malaysian options.

Most Malaysian payment gateways charge no monthly fee and instead take a percentage of each transaction. This may be cheaper than Quickpay if your transaction volume is low. Stopee recommends calculating your actual monthly spend (monthly fee plus transaction costs) before switching.

Checklist: ensure your cancellation is complete and protected

Use this checklist to confirm you have cancelled Quickpay correctly and have all necessary documentation.

1. I have downloaded and saved my Quickpay transaction history and account statements
2. I have sent a formal cancellation email to [email protected] with explicit language requesting cancellation and billing cessation
3. I have saved a copy of my cancellation email and any confirmation response from Quickpay
4. I have confirmed Quickpay's response includes a cancellation date and confirmation that no further charges will be processed
5. I have disconnected Quickpay from any integrated business systems (website, invoicing software, etc.)
6. I have monitored my next billing cycle and confirmed no unauthorized charge appeared
7. If a refund was owed, I have requested it in writing and followed up if not received within 14 days
8. I have kept all cancellation and refund correspondence in a dedicated folder for 2 years
9. If Quickpay continues billing after my cancellation date, I have filed a chargeback dispute with my bank
10. If Quickpay refuses to cancel or refund, I have filed a complaint with the MDTCCL at 03-8000-8000 or www.kpdnkk.gov.my

Quickpay contact information and escalation points

Use these official channels to cancel or escalate your complaint if Quickpay does not cooperate.

Quickpay support channels

Email: [email protected]

Phone: +45 77 34 86 42 (Monday to Friday, 08:00 to 17:00 CET)

Help desk: https://quickpay.net/helpdesk/quickpay-account/

Registered office: P.O. Pedersons Vej 2, 8200 Aarhus N, Denmark

Malaysian consumer escalation channels if Quickpay refuses

Ministry of Domestic Trade and Cost of Living (MDTCCL):

• Phone: 03-8000-8000
• Website: www.kpdnkk.gov.my
• Online complaint form: Available on MDTCCL website

Bank Negara Malaysia (if unauthorized charges continue):

• Consumer complaints: 1-300-88-5465
• Website: www.bnm.gov.my

Your bank or credit card issuer:

• File a chargeback dispute if Quickpay continues billing after your cancellation date
• Provide your bank with your cancellation email and Quickpay's response as evidence

Summary: take control of your Quickpay cancellation today

Cancelling Quickpay requires patience and documentation, but it is entirely within your power. Start by sending a formal, explicit cancellation email to [email protected], then monitor your next billing cycle to confirm charges have stopped. If Quickpay resists, escalate to the MDTCCL or your bank.

Stopee has helped thousands of consumers and merchants cancel unwanted services and recover unauthorized charges. The same tools are available to you: your email as evidence, the CPA 1999 as your legal shield, and consumer authorities in Malaysia as your backup escalation point.

Do not let payment gateway fees drain your business account any longer. Follow the step-by-step process in this guide, keep all correspondence, and escalate if Quickpay refuses to cooperate. You have rights as a Malaysian consumer, and Stopee (stopee.com) is here to empower you to use them.