Manage Century Warranty Services

How to cancel Century Warranty Services and reclaim your money

Why malaysian drivers cancel Century Warranty Services

If you have purchased a Century Warranty Services contract for your car, you already know the price tag is real-plans typically range from RM9,440 to RM22,420 depending on your vehicle and coverage level. You are not alone if you now want out. Many Malaysian drivers cancel because they sell their vehicle, switch to a different warranty provider, discover cheaper alternatives, or simply realise the coverage does not match their needs. At Stopee, we help you navigate this process without getting trapped in lengthy contract disputes or losing money you are entitled to recover.

This guide walks you through exactly how to cancel, what refunds you may claim under Malaysian consumer law, and how to avoid the traps that leave drivers stuck in unwanted warranties. Your time and money matter-so does getting this right the first time.

What Century Warranty Services actually covers

Century Warranty Services sells vehicle extended warranty protection, typically sold as a one-time lump-sum purchase through car dealerships rather than a recurring monthly subscription. The service is designed to cover repair costs for major vehicle components after your manufacturer warranty expires. This is not a simple app cancellation-it is a vehicle contract tied to your car and your dealer paperwork.

The three main plan tiers linked to Century Warranty Services are Sentry Guard Max, Sentry Care, and Power Care. However, current pricing and coverage details are not clearly published online, which creates frustration when you try to understand what you are paying for or how to exit the agreement.

Why you might want to cancel

You may want to cancel if you have sold your vehicle, decided the coverage is too limited, found a better warranty deal elsewhere, or simply cannot afford the coverage anymore. Malaysian consumer protection law gives you rights in certain situations-especially if the contract was sold to you with misleading information or if you are within a cooling-off period. Stopee specialises in helping you identify which of these reasons applies to your situation and how to use it as leverage.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 is your strongest tool when dealing with warranty cancellation disputes. Understanding your rights prevents you from accepting unfair refusal letters from Century Warranty Services.

Cooling-off period and contract cancellation rights

Under the Consumer Protection Act 1999, you have the right to cancel certain distance contracts and off-premises contracts within 10 calendar days from the date you received the contract or agreement. If Century Warranty Services was sold to you at a car dealership (an off-premises transaction), this 10-day cooling-off period likely applies. You do not need to give a reason-you simply notify the company in writing and request your full refund.

Keep your notification letter and proof of delivery (registered mail or email with read receipt). This is your legal shield if Century Warranty Services later claims you did not cancel properly.

Unfair contract terms and misleading information

If the warranty was sold to you with misleading claims about coverage scope, refund terms, or cancellation processes, the Consumer Protection Act 1999 protects you. Similarly, if the contract contains unfair terms-such as extremely high penalty fees, unlimited cancellation waiting periods, or hidden exclusions-you have grounds to challenge them. Stopee has supported customers who discovered their warranty excluded exactly what they needed, making cancellation and full refund the only fair outcome.

The Malaysian Consumer Protection Bureau (CPB) and the Domestic Trade and Cost of Living Ministry support consumers in disputes with warranty providers. If Century Warranty Services refuses your legitimate claim, you can lodge a formal complaint with these authorities.

How to cancel Century Warranty Services step by step

Cancellation requires you to follow a manual process since Century Warranty Services does not offer self-service account cancellation online. Your success depends on clear communication, complete documentation, and knowing exactly what to say.

Gather your documents and contact details first

Before you contact anyone, collect every piece of evidence you have. This is your power in the cancellation process.

1. Locate your warranty agreement and note the contract number, vehicle registration number, and purchase date.
   • Check your email for welcome letters, purchase confirmations, or policy documents from the dealership.
   • Find your dealer invoice showing the amount you paid.
2. Take screenshots or photos of any online policy pages, membership cards, or plan summaries you received.
   • Save these to a folder on your phone and email them to yourself for backup.
3. Note whether your warranty is still active, expired, or if you have any open repair claims.
4. Calculate your expected refund based on unused coverage months (if applicable under your contract terms).

Pro tip: Create a one-page summary of your case before you call-include contract number, purchase date, amount paid, and your reason for cancellation. Read this summary aloud during your call so support staff have clear notes from the start.

Contact Century Warranty Services by phone

The primary support channels for Malaysian customers are managed through Century Battery Malaysia (the parent company managing local operations). Phone contact is your fastest path to a human decision-maker.

1. Call 0111-6666-800 during business hours (Monday to Friday, 9:00am to 6:00pm Malaysian time).
   • Have your contract number and vehicle details ready before you dial.
   • If you reach an automated system, select the option for "warranty" or "contract cancellation."
2. Explain clearly: "I want to cancel my Century Warranty Services contract. I have [contract number]. I am within the cooling-off period / I am selling my vehicle / [your reason]."
   • Keep your tone professional and factual-emotions may cause the agent to document your call inaccurately.
3. Ask the agent for their name, reference number, and the next steps in writing.
   • Request confirmation of the cancellation process, refund timeline, and any fees that apply.
4. Take notes of exactly what the agent says. Write down the date, time, agent name, and what they promised.

Warning: If the agent says "cancellation is not possible" or "you cannot get a refund," this is not always true under Malaysian law. Ask them to explain in writing why your contract cannot be cancelled. This forces them to justify their position, which often reveals weak reasoning.

Follow up with email to lock in your request

A phone call creates no permanent record. Email does. Send a formal cancellation email within 24 hours of your phone call to create documented evidence.

1. Email [email protected] with the subject: "Cancellation Request - Century Warranty Services - Contract [Your Contract Number]."
2. Include in the body:
   • Your full name and contact number.
   • Vehicle registration number and contract number.
   • Original purchase date and amount paid (e.g., "Purchased 15 March 2023 for RM12,000").
   • Clear reason for cancellation (e.g., "I wish to cancel this warranty within the cooling-off period" or "I have sold the vehicle").
   • Request date for cancellation to take effect (within 10 days if using cooling-off rights).
   • Request a written confirmation of cancellation and refund amount within 7 days.
3. Attach scanned copies of your contract, purchase invoice, and any previous correspondence.
4. Send via registered email or request a read receipt so you have proof of delivery.

Pro tip: Keep your email short and professional. Do not include emotional language or threats-let the facts speak. A calm, documented request is far more powerful than an angry one.

Escalate if you receive no response within 7 days

If Century Warranty Services does not respond or refuses your cancellation without a clear legal reason, you have escalation options.

1. Send a second email marked "URGENT: Follow-up to Cancellation Request" repeating your original request and noting the 7-day silence.
   • Give them another 5 business days to respond.
2. If still no response, file a formal complaint with the Malaysian Consumer Protection Bureau (CPB).
   • Visit the Ministry of Domestic Trade and Cost of Living website (miti.gov.my) for the official complaint form.
   • Attach all emails, phone call notes, and proof that you attempted to resolve this directly with Century Warranty Services.
3. State your complaint clearly: "Company failed to acknowledge cancellation request within 7 days" or "Company refused cancellation without legal justification."
4. Request either cancellation approval or a full refund to your original payment method.

At Stopee, we have seen complaints to the CPB resolved within 4 to 8 weeks, often resulting in the refund being approved when the company realises you have formal documentation.

Warranty refunds and what you can realistically expect

Refund amounts depend on your contract terms, how much coverage you have used, and how soon after purchase you cancel.

Cooling-off period refunds (within 10 days)

If you cancel within the 10-day cooling-off period, Malaysian law entitles you to a full refund of all amounts paid, minus only reasonable costs directly caused by your cancellation (which should be minimal or zero in most warranty cases). You should receive this refund within 30 days of submitting your cancellation request. There should be no penalty fee or "restocking" charge.

Post-cooling-off refunds (after 10 days)

Once the cooling-off period expires, your refund depends on what your contract says. Some warranties offer pro-rata refunds based on unused months of coverage. Others have fixed cancellation fees (e.g., RM500 or RM1,000). A small number have no refund option. Request your exact contract terms in writing from Century Warranty Services-do not rely on verbal promises.

Pro tip: If the contract is silent on refunds after the cooling-off period and you have a legitimate reason (vehicle sold, financial hardship, misleading sales information), you still have grounds to negotiate a partial refund as a goodwill gesture. Many companies settle rather than face a formal CPB complaint.

Refund processing timeline

Ask Century Warranty Services which method applies to your contract and request the refund in writing. If no refund timeline is stated, assume 30 days and follow up if it is not received by day 35.

What happens after you cancel

Cancellation is not truly complete until the refund clears your bank account and the company confirms your warranty coverage has stopped.

Monitor your refund status

After you submit your cancellation request, track the progress actively. Do not assume silence means the request went through.

1. Mark your calendar for 25 days after your cancellation email (5 days before the 30-day refund deadline).
2. Check your bank statement to confirm the refund has arrived.
   • Bank transfers can take 3 to 5 business days depending on your bank.
3. If the refund has not appeared by day 32, send a follow-up email asking for refund status and your bank reference number.
   • Ask Century Warranty Services for the date they initiated the transfer.
4. Keep the refund confirmation and bank statement as your final proof of cancellation.

Request written confirmation of cancellation

A refund is not proof that your warranty was actually cancelled. You need a letter stating that your policy is terminated and no longer active. This matters if you later buy a different warranty-you do not want overlapping coverage billing you twice.

1. Email Century Warranty Services asking for a "Cancellation Confirmation Letter" showing:
   • Contract number.
   • Cancellation date.
   • Statement that all coverage has ended and no further charges will be made.
2. Keep this letter in your vehicle records for at least 3 years.

Warning: If you receive the refund but no cancellation letter, your warranty may still be technically "active" in their system. This can cause billing disputes months later. Stopee recommends getting the cancellation letter even if you have to ask three times.

Common mistakes that delay or block your cancellation

Cancellation delays are frustrating, and most of them are preventable. Here are the exact traps that catch Malaysian drivers.

Not acting within the cooling-off period

Your 10-day cooling-off window starts from the date you received the contract or the date the agreement became binding-not the date you signed it. If you wait 15 days, you lose automatic full-refund rights and move into negotiation territory. Count carefully from day one and cancel in writing by day 9 to be absolutely safe.

Calling without documentation

If you call Century Warranty Services without your contract number or purchase date handy, the agent will ask you to ring back. Each callback delays your case by 24 to 48 hours. You also lose the momentum of your first contact. Always gather documents first, then call.

Relying only on phone conversations

Phone calls create no written record. If the agent promises a refund verbally but it never arrives, you have no proof they agreed. Always follow up phone calls with an email that repeats what was discussed and what you are requesting. This email becomes your evidence if you later need to escalate to the CPB.

Accepting vague refusal reasons

If Century Warranty Services says "no refunds are allowed" without explaining why, do not accept this. Ask them to cite the specific clause in your contract that prevents refunds. If they cannot cite one, their refusal is likely illegal under Malaysian consumer law. Request this explanation in writing so you can challenge it with the CPB if needed.

Missing the CPB complaint deadline

If Century Warranty Services has not responded or refused your cancellation, you can file a CPB complaint. However, there are strict timeframes-generally you must file within 3 years of the transaction, but sooner is better (within 12 months is strongest). Do not wait passively. Act once you have evidence of non-response or unreasonable refusal.

Pricing, plans and when to cancel

Understanding what you paid helps you calculate your refund and decide whether cancellation is worth your time.

If you paid a large lump sum (RM15,000+), cancellation and refund recovery are worth your immediate effort. If you paid a smaller amount (under RM10,000), the effort may not justify a small pro-rata refund-but if you are within the cooling-off period, you should still cancel to get your full amount back.

Checklist before you contact Century Warranty Services

Use this checklist to ensure you have everything ready before you make your first cancellation contact.

1. Do you have your warranty agreement or contract (physical or email copy)?
2. Have you located your contract number?
3. Do you know your vehicle registration number and purchase date?
4. Do you have proof of payment (invoice, bank statement, email receipt)?
5. Have you calculated today's date minus purchase date to confirm whether you are within the 10-day cooling-off period?
6. Have you written down the phone number 0111-6666-800 and confirmed current business hours?
7. Have you prepared a one-sentence reason for cancellation (e.g., "I am cancelling within the cooling-off period" or "I have sold my vehicle")?
8. Have you set a reminder to follow up with email within 24 hours of your phone call?
9. Do you have the email address [email protected] saved?
10. Have you taken screenshots of any online policy pages or coverage details?

Pro tip: If you answer "no" to any of these, pause here and gather that information. Starting your cancellation process incomplete is the number one reason customers get stuck or lose negotiating power.

Why you should use stopee to guide your cancellation

Cancelling a car warranty in Malaysia involves layers of contract law, consumer protection rights, and company resistance that most drivers navigate alone for the first time. Stopee exists to flatten this curve. We have guided thousands of Malaysian consumers through exactly this scenario-dealing with Century Warranty Services, other warranty providers, and similar financial commitments where the company's first instinct is to refuse your cancellation request.

Stopee provides clear, step-by-step instructions without the legal jargon, helps you identify your exact rights under Malaysian law, and gives you the template language to use when contacting the company. We also help you recognise when you need to escalate to the CPB and how to build a complaint that gets results. Your cancellation matters-so does getting it right without months of back-and-forth email confusion.

Thousands of Malaysian drivers have used Stopee to cancel unwanted warranties, recover refunds they thought were lost, and understand their consumer rights. You can too. Start with this guide, gather your documents, make your first call armed with facts, and follow the steps above. If Century Warranty Services resists, escalate with confidence-Malaysian law is on your side.

Contact Century Warranty Services for cancellation

Phone: 0111-6666-800 (Monday to Friday, 9:00am to 6:00pm)

Email: [email protected]

Mailing address: Contact Century Battery Malaysia at their registered office (request this via email if not provided).

When you call, have your contract number ready and state clearly: "I want to cancel my Century Warranty Services agreement and request a full refund." Keep your tone professional, take notes, and follow up in writing within 24 hours. Stopee has supported consumers through thousands of similar cancellations-this process works when you follow it exactly.