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Cancel V380: The Right Way
How to cancel V380 cloud storage and stop unwanted charges in malaysia
What V380 is and why you might want to leave
V380 is a cloud storage and video recording service designed for IP security cameras. You may not have signed up consciously for the app itself - instead, you subscribed to a recurring cloud storage plan, usually through the app or your account dashboard, to store and playback surveillance footage remotely.
If you are reading this, frustration brought you here. Either the cancellation process is hidden, or a renewal charge appeared without warning. That feeling is valid, and you are not alone. Stopee has helped thousands of consumers navigate confusing cancellation workflows, and V380 is no exception.
The main paid features in V380
V380 charges you for cloud storage plans, not the camera app itself. The paid side revolves around storing video remotely instead of relying only on your camera's local memory card. Plans typically include 7-Day Storage, 30-Day Storage, and AI-powered recording options.
The subscription becomes useful only if you want cloud playback, extended retention periods, or AI-related recording features. If you use your camera for live view only or rely on local storage, you may be paying for something you no longer need.
How v380's business model works in malaysia
V380 operates on an auto-renewal system in Malaysia. Once you purchase a cloud storage plan through the app, it renews automatically at expiry. The company deducts your renewal fee 7 days before your plan expires and notifies you 3 days before the charge posts to your account.
You subscribed through one of three channels: the V380 app directly, Apple App Store, or Google Play. Payment continues through the same channel unless you cancel. No fixed commitment period binds you to the service, which works in your favour when cancelling.
V380 pricing and plan options in malaysia
Understanding the cost structure helps you decide whether to keep or cancel your plan.
| Plan name | Monthly price (USD) | Estimated MYR | Features |
|---|---|---|---|
| Trial Plan | $0.99 | RM5 approx. | Limited trial access |
| 7-Day Storage | $4.99 | RM24 approx. | 7-day cloud retention, standard features |
| 30-Day Storage | $6.99 | RM33 approx. | 30-day cloud retention, standard features |
| 7-Day AI Storage | $6.99 | RM33 approx. | 7-day retention plus AI recording detection |
| AI Cloud Recording | $9.99 | RM47 approx. | AI-powered detection and continuous recording |
Pricing shown in USD converts to ringgit at current exchange rates. Your actual charge depends on your payment method and your App Store or Google Play region settings. Most users opt for the 7-Day or 30-Day Storage plans.
How to cancel V380 without getting charged again
Stopee recommends acting before your renewal date to avoid unwanted charges.
Check your billing details before cancelling
The most important step comes before you cancel. You need to know your next renewal date and payment method.
- Screenshot your current plan name and renewal date from the app
- Note whether you subscribed via the V380 app, App Store, or Google Play
- Save any important cloud footage to local storage (V380 may delete recordings after cancellation)
- Check whether your plan is bound to any active camera devices
Warning: V380 processes renewal charges 7 days before expiry. If your renewal date is within a week, cancel immediately to prevent the charge. Stopee advises cancelling at least 10 days before renewal to give the system time to process your request.
Cancel directly through your V380 account
If you subscribed through the V380 app or website, this is the clearest path to cancellation.
- Open the V380 app and log in with your account credentials
- Tap your profile icon or go to Profile in the menu
- Select Personal Information
- Scroll down and tap Account Cancellation
- Review the cancellation notice and tap Apply for Cancellation
- Confirm your choice when prompted
- Screenshot the final confirmation page showing your cancellation is processed
Pro tip: Save screenshots of every step, especially the final confirmation. If the app crashes or the page does not load, try again from a web browser or different device.
Cancel your subscription through apple app store
If you subscribed on iPhone and paid through the App Store, cancel from your device settings, not the V380 app.
- Open Settings on your iPhone
- Tap your Apple ID at the top (your profile picture)
- Select Subscriptions
- Find V380 in the list
- Tap V380 and select Cancel Subscription
- Choose your reason (optional) and confirm
- Take a screenshot showing the cancellation is complete
Warning: You lose access at the end of your current billing cycle, but you will not be charged again. The App Store sends a confirmation email to your Apple ID email address.
Cancel your subscription through google play
If you subscribed on Android and paid through Google Play, follow this path.
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top right corner
- Select Payments and subscriptions
- Tap Subscriptions
- Find V380 and tap it
- Select Cancel subscription
- Follow the prompts to confirm cancellation
- Screenshot the confirmation
Google Play processes your cancellation immediately. You keep access until your current billing period ends. Google sends a confirmation to your registered Gmail address.
Your consumer rights and what they protect you
Malaysia's Consumer Protection Act 1999 gives you strong rights when cancelling recurring subscriptions.
What the consumer protection act 1999 says about subscriptions
Under the Consumer Protection Act 1999, any business charging for recurring services must give you a clear cancellation path. You have the right to cancel without penalty, and you cannot be locked into an automatic renewal without explicit consent.
The law also requires V380 to notify you before charging your renewal fee. If V380 charged you without proper notice or failed to provide a working cancellation method, you have grounds to dispute the charge through your bank or payment platform.
How to escalate if V380 refuses to refund
If V380 ignores your cancellation request or refuses a refund you believe you deserve, Stopee recommends escalating through Malaysia's consumer authority.
- Bank or payment processor: Contact your bank or App Store/Google Play support and file a dispute. Most will reverse charges if you provide evidence that V380 charged you after cancellation.
- Malaysian Competition Commission (MyCC): File a complaint at mycc.gov.my if V380 breaches consumer protection standards.
- Domestic Trade, Cooperatives and Consumerism Ministry (KPDNKK): Lodge a formal complaint if you believe your rights were violated.
Pro tip: Keep all screenshots, emails, and transaction records. Your payment provider needs evidence that you cancelled and were still charged. Stopee has seen users successfully dispute charges by providing clear proof of cancellation attempts.
What happens after you cancel V380
Cancellation does not happen instantly, and knowing what to expect prevents panic.
Access and data retention after cancellation
You retain full access to the V380 app and your camera until your current billing period ends. Once your subscription expires, you lose cloud recording and playback. Any footage stored in the cloud becomes inaccessible.
V380 does not clearly publish how long it retains your footage after cancellation. Stopee recommends downloading or saving important clips before your access ends. Local storage on your camera (if available) continues to work independently of your subscription.
Can you get a refund
Refund eligibility depends on your subscription status and payment method.
| Scenario | Refund chance | Action |
|---|---|---|
| Cancelled before renewal charge posts | Very high | No refund needed; charge should not appear |
| Charged after you cancelled | High | Dispute through your payment method; escalate to MyCC |
| Plan unused or barely used | Medium to high | Contact V380 support or your payment provider |
| Plan fully used throughout billing cycle | Low | Refund unlikely unless charged after cancellation |
App Store and Google Play allow refunds within 15 to 48 hours of purchase if you request them immediately. If you subscribed directly through V380, request a refund by contacting support, though refund policies are not clearly published.
Common mistakes people make when cancelling V380
Cancelling a subscription feels stressful, especially when charges are automatic. You are not careless if you made these mistakes - they are design traps many services use.
Mistakes that cost you money
- Cancelling in the app instead of through App Store or Google Play. If you paid through an app store, you must cancel there, not in the V380 app. Cancelling in the app alone does not stop your subscription.
- Waiting until your renewal date. V380 charges 7 days before expiry. If you wait too long, you pay again. Cancel at least 10 days before renewal.
- Not saving your footage first. After cancellation, your cloud recordings disappear. Download anything you need before access ends.
- Assuming cancellation is instant. Processing takes 1 to 3 business days. Check your account again after a few days to confirm status.
- Not taking screenshots. Without proof you cancelled, disputing charges becomes much harder. Screenshot every confirmation.
Pro tip: Stopee recommends cancelling 10 to 14 days before your renewal date and then checking your account again after 3 days to confirm the system processed your request.
When you should keep or cancel V380
Not every user needs to cancel. Deciding depends on how you actually use your camera.
| Keep V380 if you: | Cancel V380 if you: |
|---|---|
| Want cloud playback of old footage | Only watch live view |
| Need AI-powered motion detection | Rely solely on local storage |
| Want footage retention beyond 7 days | Never review recorded clips |
| Use the camera actively for security | No longer use the camera |
| Budget allows the monthly charge | Cannot afford recurring fees |
| Need backup storage for critical footage | Have sufficient local backup already |
If you keep your camera but do not need cloud features, switching to local-only storage (via your camera's memory card) costs nothing. You sacrifice cloud playback but keep the camera functioning.
Cancellation checklist for V380
Use this step-by-step checklist to ensure you cancel correctly and avoid charges.
- Check your renewal date and note it
- Identify your payment method (V380 app, App Store, or Google Play)
- Download or save important cloud footage to local storage
- Open the correct cancellation path for your payment method
- Complete cancellation steps and screenshot the final confirmation
- Wait 3 business days and log back in to verify cancellation status
- Check your account or email 3 days before your original renewal date to ensure no charge posts
- If a charge appears anyway, contact your payment provider immediately with your screenshots
- Save all confirmation emails and screenshots for 90 days
Get help cancelling V380 and stop unwanted charges
Stopee has guided thousands of Malaysian consumers through subscription cancellations, including V380 and similar recurring services. If V380's cancellation process confuses you or you face charges after cancelling, you have options.
Contact your bank or App Store support immediately with your screenshots and cancellation confirmation. Use your consumer rights under the Consumer Protection Act 1999 to dispute any charges that appear after you have cancelled. Escalate to the Malaysian Competition Commission if V380 refuses to cooperate.
Stopee remains committed to helping you regain control of your subscriptions and protect your wallet. Whether you cancel today or need ongoing support managing recurring charges, know that you have clear legal protections and practical tools. Visit Stopee.com to explore guides for cancelling other services in Malaysia or to report your experience with V380.
Your decision to cancel is valid. You are not locked in, and you deserve transparent service and simple cancellation. Stopee believes every consumer deserves clarity and control.