Manage Yi Cloud

How to cancel Yi Cloud and stop unwanted camera storage charges

What is Yi Cloud and why malaysians cancel it

Yi Cloud is a cloud video storage subscription service designed to back up footage from YI Technology cameras. You pay monthly or quarterly to store motion-detected clips or continuous video recordings online, so your security footage survives even if your camera is stolen, damaged, or the SD card fails.

Many Malaysian users sign up because they need reliable off-site backup for home security or business surveillance. The subscription covers remote access, longer storage windows (typically 7 to 30 days), and the ability to manage multiple cameras under a single plan. However, the cancellation process is not clearly published, which is why you may feel trapped once the charges start.

Main plan types and what you pay

Yi Cloud offers two main plan families. The Standard Plan covers up to 5 cameras with 7-day motion-detected storage. The Premium Plan focuses on 1 camera and includes continuous 24/7 recording, available in 7-day or 30-day storage windows.

The key difference affects your cancellation decision. If you only monitor event clips, Standard may be sufficient. If you need round-the-clock recording for a shop entrance or driveway, Premium typically costs more and creates greater billing frustration when you decide to leave.

How the subscription model works in malaysia

Yi Cloud's published terms do not clearly explain the full cancellation flow, refund policy, cooling-off rights, or data retention rules. This lack of transparency is exactly why some users feel uneasy after subscribing and uncertain whether they can truly exit without penalty.

For your protection as a Malaysian consumer, assume the safest approach: cancel before the next billing date, save all proof of cancellation, and contact support in writing if the app or account page does not offer a visible cancel button. Stopee recommends documenting every step, because local support is limited-there is no published phone number or live chat, only email at [email protected] and a help centre at help.yitechnology.com.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 protects you when you cancel a subscription service. This section explains your legal standing if Yi Cloud refuses to cancel or continues billing after you request cancellation.

What the consumer protection act 1999 says

Under section 45 of the Consumer Protection Act 1999, you have the right to cancel a subscription contract within 14 days from the date you sign up, unless you have already used the service. This is your cooling-off period, and Yi Cloud must refund any charges made during this window if you exercise your right.

After the cooling-off period ends, Yi Cloud must still comply with the contract terms-which means they cannot charge you after you cancel unless their published policy explicitly states otherwise. If no cancellation process is published, Malaysian consumer law interprets this against the seller, meaning the burden falls on Yi Cloud to prove you owe further charges.

How to escalate if Yi Cloud refuses to cancel

If Yi Cloud ignores your cancellation request or continues billing after you cancel, file a complaint with the Federation of Malaysian Consumers Associations (FMCA) or contact the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). Both bodies have authority to investigate unfair contract terms and enforce refunds.

Stopee advises you to submit a formal written complaint via email to [email protected] stating the exact date you requested cancellation, the reference number (if any), and the dates of any unwanted charges. Request written confirmation with an effective cancellation date. Keep this email-it becomes your legal proof of request if you later file a complaint.

How to cancel Yi Cloud without getting billed again

Here is the practical step-by-step method to cancel Yi Cloud safely, whether you subscribed via the app, App Store, or the web.

Checks to do before you touch the subscription

Many Yi Cloud members feel frustrated because the cancellation path is not clearly signposted in the app or online account. The smart move is to do three checks before you cancel: identify your billing date, capture your current plan details, and download any footage you still need.

1. Open the YI app or your account dashboard and note the exact plan name (e.g., "Premium Monthly").
   • Screenshot the plan page, renewal date, and last charge amount.
   • Save this proof alongside the transaction email from your payment method.
   • This creates a paper trail if the charge reappears later.
2. Download or back up any footage you still need from your cameras.
   • Cloud footage may be deleted once the subscription expires (check Yi Cloud's data retention policy on help.yitechnology.com).
   • Use the YI app to export or save clips before you cancel.
3. Note the exact date of your next billing cycle.
   • You must cancel before this date to avoid the next charge.
   • If you have only a few days, contact support immediately by email.

Method 1: cancel via the YI app (Android or iPhone)

The YI app does not always display a visible cancel button, but some users report success navigating to the subscription section.

1. Open the YI app and sign in with your account email and password.
2. Tap the profile or account icon (usually in the top-right corner).
   • Look for menu options such as "Account," "Settings," "Subscriptions," "Billing," or "Cloud Service."
3. Search for "Manage subscription," "Cancel plan," or "Subscription details."
   • If you see a cancel or unsubscribe button, tap it and follow the on-screen prompts to confirm.
   • Screenshot the confirmation screen with the date and time visible.
4. If no cancel button appears, move to Method 2 (support email) immediately-do not waste days hoping the button will appear.

Method 2: cancel if you subscribed via app store (iPhone)

Warning: If your Yi Cloud charge appears under "App Store" or "Apple ID" in your bill, you must cancel through Apple's system, not through the Yi app. Cancelling only in the YI app will not stop the App Store subscription.

1. Open the Settings app on your iPhone.
2. Tap your name (Apple ID) at the top.
   • Select "Subscriptions."
3. Find "YI Cloud" in the list of active subscriptions.
4. Tap "Yi Cloud" and then tap "Cancel Subscription."
   • Apple will ask you to confirm. Tap "Confirm Cancellation."
   • Take a screenshot showing the cancellation confirmation and date.
5. Apple will email you a cancellation confirmation to your Apple ID email address.
   • Save this email as proof.
   • Your access will end at the end of the current billing cycle.

Method 3: cancel via google play store (Android)

Warning: Similar to App Store, if your Yi Cloud charge appears under "Google Play" in your bill, cancel through Google Play, not the YI app.

1. Open Google Play on your Android device.
2. Tap the profile icon in the top-right corner.
   • Select "Payments and subscriptions."
3. Tap "Subscriptions."
4. Find "Yi Cloud" and tap it.
   • Select "Cancel subscription."
5. Google will ask you to confirm and may offer a discount to stay. Select "Cancel subscription" again to proceed.
   • Screenshot the confirmation screen with the date.
6. Google will email a cancellation notice to your Google account email.
   • Your subscription ends at the end of the current billing period.

Method 4: cancel by email to YI technology support

Pro tip: This method creates a written record and is often the only guaranteed way to cancel if the app does not cooperate. Use this if Methods 1, 2, or 3 do not work or if you need urgent cancellation.

1. Compose a new email to [email protected] with the subject line: "Yi Cloud subscription cancellation request."
2. Include the following information in the email body:
   • Your full name and account email address.
   • Your Yi Cloud plan name (e.g., "Premium Monthly") and number of cameras.
   • Your next billing date and last charge amount (RM amount).
   • The date you submit the request.
   • A clear statement: "I request to cancel my Yi Cloud subscription effective immediately and before [next billing date]."
   • Request a written confirmation with the effective cancellation date and any refund details.
3. Send the email and wait for a response.
   • Stopee recommends you send this email at least 5 business days before your next billing date.
   • If you receive no reply within 3 business days, send a follow-up with the subject "Follow-up: Yi Cloud cancellation request (urgent)."
4. Save the support response email as proof of cancellation.
   • Forward it to your personal email account as a backup.

What happens to your footage and data after cancellation

After you cancel Yi Cloud, your cloud storage access ends, but what happens to your existing footage depends on Yi Cloud's data retention rules, which are not clearly published. This section explains what you should expect and how to protect your data.

When you lose access to stored footage

Once your subscription ends (usually at the end of the current billing cycle), you will no longer be able to view or download footage stored in Yi Cloud. Warning: Do not assume Yi Cloud retains your footage indefinitely for free after cancellation. Many cloud services delete all data within 30 to 90 days of subscription expiry.

Before you cancel, log into the YI app and download or export any clips you want to keep. Store these files on your phone, computer, or external drive. Stopee recommends you complete this step at least one week before your cancellation takes effect, in case the app disconnects early.

Refund eligibility after cancellation

If you cancel within 14 days of your original purchase date, you qualify for a refund under the Consumer Protection Act 1999. However, if you cancel after 14 days, refund eligibility depends on Yi Cloud's refund policy, which is not clearly stated on their website.

Send a separate email to [email protected] asking: "Am I eligible for a pro-rata refund for unused days in the current billing cycle?" Save the response. If Yi Cloud refuses to refund but you cancelled before the next charge was incurred, escalate to KPDNHEP or FMCA with evidence that no clear refund policy was published at the time you subscribed.

Common mistakes to avoid when cancelling Yi Cloud

Cancelling a cloud service feels uncertain because you cannot see what is happening behind the scenes. Here are the pitfalls that trap most users and how to sidestep them.

Mistake 1: cancelling only in the app, not at the payment source

Many Yi Cloud users cancel in the YI app, only to find that the charge still appears on their App Store or Google Play bill. The app cancellation does not always sync with the payment processor.

Always cancel at both places: first in the YI app (if possible), then in your App Store, Google Play, or credit card payment settings. Do not rely on just one method. Stopee has seen users charged multiple times because they missed this critical step.

Mistake 2: cancelling too close to the billing date

If you cancel on the same day as your renewal, the system may process the charge before your cancellation takes effect. Always cancel at least 5 business days before your renewal date.

If you have fewer than 5 days left, contact support by email immediately and request cancellation "effective immediately" or "before [specific date]." Include your next billing date in the email so there is no ambiguity.

Mistake 3: not saving proof of cancellation

If a charge appears after you cancel, you need evidence that you requested cancellation. Screenshot the app confirmation, save the support response email, and keep the App Store or Google Play cancellation notice.

If Yi Cloud charges you after you cancel, reply to their support email with the subject "Dispute: Charge after cancellation request" and attach your cancellation proof. Reference your original cancellation email date and demand an immediate refund.

Mistake 4: assuming data is deleted immediately

Some users panic and think their footage vanishes the moment the subscription expires. In reality, Yi Cloud typically allows a grace period (often 30 days) before deleting data. Download your footage before this window closes, but do not rush-you likely have time.

Check the help centre (help.yitechnology.com) for the exact data retention timeline, and email support if it is not stated. Keep this answer in writing.

Pricing breakdown and when to cancel

Understanding what you pay and when charges occur helps you decide whether cancellation is the right move and when to time your exit.

Pro tip: If you are unhappy with Yi Cloud within 14 days of the first charge, cancel immediately and request a full refund under your cooling-off right. Do not wait-the 14-day window is fixed and non-negotiable under Malaysian law.

Checklist: steps to take before and after cancellation

Use this checklist to ensure you do not miss any critical step when cancelling Yi Cloud.

Before you cancel

• Note your exact next billing date and plan name.
• Screenshot your account page showing plan, renewal date, and last charge amount.
• Save the transaction email from your payment method (App Store, Google Play, or credit card statement).
• Download or export all footage you want to keep from the YI app.
• Check the help centre (help.yitechnology.com) for the data retention policy after subscription ends.
• If you are within 14 days of the original purchase, note the date to claim a refund.

During cancellation

• Try the in-app cancel button first (Method 1).
• If no button appears, cancel at the payment source (App Store or Google Play) simultaneously.
• If both fail, send a formal email to [email protected] at least 5 business days before your next billing date.
• Include your account email, plan name, renewal date, and a clear cancellation request in the email.
• Screenshot or save the cancellation confirmation screen or email.

After cancellation

• Wait 24 to 48 hours, then check your account to confirm the subscription shows as "cancelled" or "expired."
• On your next billing date, verify that no charge appeared on your payment method.
• If an unwanted charge appears, reply to your cancellation email with proof and request an immediate refund.
• Keep all cancellation proof emails and screenshots for at least 6 months.
• If Yi Cloud refuses to refund after your deadline, file a complaint with KPDNHEP or FMCA with all documentation.

Customer reviews and common reasons users cancel

Real users share why they leave Yi Cloud, which may help you decide if cancellation is right for you.

Why users cancel Yi Cloud

Unclear billing and auto-renewal: Many Malaysian users say Yi Cloud's terms do not clearly explain auto-renewal or how to stop it. They feel blindsided by recurring charges and frustrated that cancellation is not obvious in the app.

Lack of local support: Users report difficulty reaching YI Technology by phone. Email support is slow, and no live chat exists. This makes cancellation feel like a dead-end for users who want quick answers.

High cost for limited storage: Some users find the Premium Plan expensive (RM 47-128 per month) for just one camera and limited storage days. They switch to cheaper alternatives or switch to local storage only.

Better alternatives available: Users migrate to cloud storage services like Google Photos (free tier available), Amazon Photos, or local NVR (network video recorder) systems that do not require ongoing subscriptions.

Camera no longer in use: If the YI camera fails, is stolen, or the user no longer needs it, they cancel Yi Cloud because the subscription becomes pointless without the device.

How stopee helps you cancel Yi Cloud safely

Cancelling any subscription can feel risky when the company makes the process unclear. Stopee is a consumer advocacy platform dedicated to helping Malaysians cancel unwanted subscriptions without getting stuck with hidden charges or missing refund deadlines.

Stopee specialises in subscription cancellation, providing step-by-step guides for cloud storage services, streaming platforms, and business tools across Malaysia. Our advice is based on actual consumer law (like the Consumer Protection Act 1999) and real user experiences, not company marketing.

When you use Stopee, you access guides that show you the exact email templates to send, the legal rights you have, the escalation paths if a company refuses to cancel, and the refund deadlines you must meet. Stopee has helped thousands of consumers cancel Yi Cloud and similar services without paying unwanted charges or losing their data.

Visit Stopee.com to explore guides for other subscriptions you may want to cancel, or use our customer service templates to contact Yi Cloud with confidence. Stopee empowers you with the information and proof you need to exit any subscription on your own terms.

Summary and next steps

Cancelling Yi Cloud is straightforward once you know the steps and have the right documentation. Malaysian consumer law protects you-you have a 14-day cooling-off period and the right to cancel any subscription that does not deliver clear terms.

Your next step right now

If you have decided to cancel Yi Cloud, do this today:

1. Note your next billing date and screenshot your current plan page.
2. Try the in-app cancellation method first (it is fastest).
3. If the button does not exist, cancel at your payment source (App Store or Google Play) immediately.
4. If both fail, send the email template to [email protected] today-do not wait until the last day.
5. Save all confirmations and monitor your payment method on the next billing date.

Remember: Stopee is here to support you at every step. If Yi Cloud charges you after cancellation or refuses to refund, return to Stopee.com for escalation templates and links to consumer authorities in Malaysia. Stopee has helped thousands of consumers cancel subscriptions like Yi Cloud and recover unwanted charges. You are not alone in this process.

Contact Yi Cloud support

Email: [email protected]

Help centre: help.yitechnology.com

Escalation (Malaysia): Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) or Federation of Malaysian Consumers Associations (FMCA)

You have the right to cancel, the law on your side, and now the clear steps to do it. Cancel with confidence.