Manage Netboom

How to cancel Netboom in malaysia without losing money or game progress

What Netboom is and why you might want to cancel

Netboom is a cloud gaming subscription that streams PC games to your phone, tablet, or computer without making you download massive game files. For Malaysian players, this means you can play over 300 titles across Windows, macOS, Android, and iOS with just an internet connection. The catch: Netboom runs on recurring billing, and cancellation works differently depending on where you signed up.

The real cost of Netboom in malaysia

Netboom charges in US dollars, so your card or app store converts the amount to Ringgit. Monthly plans start at RM47 (USD 9.99), quarterly at RM132 (USD 27.99), and yearly at RM472 (USD 99.99). Some promotional tiers show RM24 per month or RM47 per year, but these vary by signup date and campaign. The important truth: you own access to the games, not the games themselves, and that access stops the moment your subscription lapses or you cancel.

Why cancelling Netboom matters right now

Most Malaysian players cancel because they hit one of three walls: the service doesn't save game progress reliably, new releases come slower than expected, or they simply found a better fit. Others cancel because they signed up on impulse during a promotion and forgot to turn off auto-renewal. Whatever your reason, Stopee is here to walk you through the exact steps so you don't accidentally pay for another month while thinking you've already quit.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 protects you against unfair contract terms, hidden charges, and misleading billing practices. If Netboom charged you after you cancelled, or if they made cancellation deliberately hard to find, you have legal ground to escalate.

What the consumer protection act 1999 guarantees you

You have the right to cancel a subscription service within a reasonable timeframe without penalty, provided you follow the cancellation method the provider publishes. If Netboom charges you again after you cancel, they must refund that charge within 14 days of your request. If they don't, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces consumer law across Malaysia.

The law also says Netboom must make cancellation as easy as signup. If the cancellation button is hidden, broken, or only reachable via a support email that goes unanswered for weeks, that violates fair trading rules. At Stopee, we've helped thousands of consumers cite this exact protection when a company dragged its heels on a refund.

How to escalate if Netboom won't refund you

If you cancel but Netboom keeps charging you, or if they refuse to process your cancellation request, contact the MDTCA Consumer Complaint Bureau. You'll need screenshots of your cancellation request, proof of payment (card statement or app store receipt), and the date you asked to cancel. The MDTCA has free mediation and can compel Netboom to refund you if they find the charge was unlawful.

Cancellation methods based on where you subscribed

Netboom works across multiple platforms, and the cancellation method depends entirely on where you first paid. This is the biggest trap: cancelling on the website does not cancel an App Store subscription, and vice versa.

How to cancel through the Netboom website

If you subscribed directly on Netboom's website using a credit card or debit card, follow these steps to cancel.

1. Visit netboom.com or m.netboom.com (mobile site) and sign in with your account email and password.
   • Use the same device and browser where you originally signed up if possible.
2. Navigate to your account settings or billing section.
   • Look for tabs labelled "Subscription", "Plans", "Billing", or "Account Management".
3. Find the active subscription and click Manage Subscription.
   • Pro tip: If you don't see this button on desktop, try the mobile site at m.netboom.com - some users find clearer menus there.
4. Review the plan details, next billing date, and renewal status.
   • Screenshot this page before proceeding.
5. Click Cancel Subscription or Unsubscribe.
   • Netboom may ask why you're cancelling - this is optional feedback, not a requirement to complete cancellation.
6. Confirm the cancellation and save the confirmation screen.
   • Warning: Do not close the page until you see a final confirmation message. Take a screenshot of the message that says "Your subscription has been cancelled" or similar text with the date.
7. Check your email (including spam folder) for a cancellation confirmation from Netboom within 24 hours.
   • If you don't receive one, reply to [email protected] asking for written proof of cancellation.

How to cancel an app store subscription (iOS)

If you subscribed through Apple's App Store on an iPhone or iPad, you must cancel there, not on Netboom's website.

1. Open the App Store app on your iPhone or iPad.
   • Do not open Netboom itself or go to Netboom's website.
2. Tap your profile icon (top right corner) and select Subscriptions.
   • You'll see a list of all active subscriptions tied to your Apple ID.
3. Find Netboom in the list and tap it.
   • Check the renewal date and plan name (Monthly, Quarterly, or Yearly).
4. Tap Cancel Subscription or Edit Subscription, then Cancel.
   • Pro tip: Apple will ask if you want to downgrade instead - ignore this unless you genuinely want to keep the service on a cheaper plan.
5. Confirm the cancellation.
   • Apple will show you the date your access ends (not immediately - you keep the service until the current billing period closes).
6. Take a screenshot of the cancellation confirmation.
   • Apple sends a confirmation email to the address tied to your Apple ID within minutes.

How to cancel a google play subscription (Android)

If you signed up through Google Play on an Android phone, cancel through Google Play, not Netboom's app.

1. Open Google Play Store on your Android phone.
   • Tap your profile icon (top right) and select Manage your Google Account.
2. Go to the Payments and subscriptions tab.
   • Select Subscriptions from the menu.
3. Find Netboom and tap it.
   • Review the plan, price in RM, and next renewal date.
4. Tap Cancel subscription.
   • Google will ask for feedback - you can skip this or share why (optional).
5. Confirm the cancellation by tapping Yes, cancel.
   • You'll see a message: "Your subscription will end on [date]" - this means you keep access until that date.
6. Screenshot the confirmation and check your email for a Google Play receipt within 10 minutes.
   • Warning: If Google Play does not send a confirmation email, log back into Google Play and verify the subscription is marked as "Cancelled" (not "Active").

How to cancel by email if the website or app fails

If you cannot access the cancellation button online, or if you've already cancelled but Netboom charged you again, contact Netboom directly.

1. Draft an email to [email protected] with the subject line: "Cancellation Request - [Your Account Email]".
   • Include your registered email address, account username, and the date you want cancellation to take effect.
2. Attach proof of your subscription: a screenshot of your billing page or a receipt from App Store, Google Play, or your card statement.
   • Write: "I request cancellation of my Netboom subscription effective immediately. Please confirm cancellation in writing and confirm my current balance and next billing date."
3. Send the email and wait for a response within 5 business days.
   • Pro tip: Use a trackable email method (Gmail read receipt, or send a copy to yourself as proof of the original timestamp).
4. If Netboom doesn't reply within 7 days, follow up with a second email and copy [email protected] as well.
   • Reference your original email date and request a written confirmation of receipt.
5. Keep all email threads and screenshots.
   • You'll need these if you need to escalate to the MDTCA or your bank.

When your cancellation takes effect and what happens next

Understanding the timing between when you cancel and when you lose access is crucial - many players wrongly assume they lose access immediately.

The difference between cancellation and access end date

When you cancel a Netboom subscription, the company stops auto-renewing your plan on the next billing date. You do not lose access immediately. Instead, you keep full access to all games and features until your current billing period ends. For example, if you cancel on the 15th of the month and your next charge was due on the 20th, you can still play until the 20th. After the 20th, your account locks and you cannot log in.

Warning: If you cancel mid-billing period (e.g., you've paid for a monthly plan and cancel two weeks in), Netboom does not refund the unused portion of the month - the subscription industry standard is that you lose the remainder of that period. This is not unfair practice; it's standard across all app stores and SaaS companies.

What happens to your game saves after cancellation

Netboom's official terms state that cloud save functionality is under development. This means your in-game progress may or may not be preserved after cancellation. Some games are tied to your account permanently; others reset. Before you cancel, log into each game you've played and check whether the game has saved progress to an external account (like an Epic Games account, Steam account, or the game publisher's own cloud). If it has, your progress is safe even after Netboom cancels. If not, you may lose it.

Refunds and how to claim them

Netboom's refund policy is not always clear, so Stopee will explain exactly when you can claim money back.

When Netboom owes you a refund

You are entitled to a refund if Netboom charged you after you cancelled, or if they did not honour your cancellation request. You are also entitled to a refund if you cancelled within the first 14 days of subscription and the service was faulty, unavailable, or did not match the description at signup (under the Consumer Protection Act 1999).

You are not entitled to a refund for unused time in the current billing period if you cancel mid-cycle - this is the standard subscription model. However, if Netboom misled you about cancellation terms, or if the service was unavailable for most of your subscription period, you have grounds to request a partial refund via the MDTCA.

How to request a refund from Netboom

1. Gather all proof: screenshots of charges, cancellation confirmation, and your bank statement or app store receipt.
   • Make sure the dates match - the date you cancelled, the date of the disputed charge, and the date you first subscribed.
2. Email [email protected] with the subject: "Refund Request - [Your Account Email]".
   • State the exact amount in RM, the billing date, and the reason (e.g., "Charged after cancellation on 10 January 2024").
3. Attach all screenshots and receipts.
   • Be specific: "I cancelled on [date], but was charged RM47 on [date]. I request a full refund to my original payment method."
4. Wait for a reply within 14 days.
   • If Netboom approves, they will process the refund within 7-10 business days.
5. If Netboom refuses or ignores you, escalate to the MDTCA.
   • File a complaint at www.mdtca.gov.my with your email thread, screenshots, and bank statement as evidence.

Pricing table: monthly, quarterly, and yearly plans

Note: Exchange rates fluctuate daily. The RM amounts above are approximate and based on a rate of 1 USD = 4.70 RM. Your actual charge depends on your bank's conversion rate at the time of billing. Always screenshot the subscription page before paying to confirm the exact RM amount you'll be charged.

Common mistakes people make when cancelling Netboom

Cancelling a game service feels straightforward, but it's easy to slip up and end up paying for another month by accident - or lose proof that you ever tried to cancel at all.

Mistake 1: cancelling in the wrong place

The single biggest mistake is cancelling on Netboom's website when you subscribed through Apple App Store, or trying to cancel in the Netboom app when you paid via Google Play. Each system - Netboom direct, App Store, and Google Play - manages subscriptions separately. If you cancel in the wrong place, your real subscription keeps auto-renewing and you get charged again.

Fix: Always cancel where you paid. If you don't remember, check your latest receipt: it will say "Netboom.com", "Apple", or "Google" at the top. Then cancel in that exact place.

Mistake 2: not taking a screenshot of the confirmation

Many players see the "cancellation successful" message, close the app, and assume they're done. Two weeks later, a charge appears on their card and they have no proof they ever cancelled. At Stopee, we've seen this trap dozens of times.

Fix: Screenshot every step: the plan details before cancellation, the cancellation button, and the final confirmation page. If Netboom emails you, keep that email. You'll need these screenshots if you have to claim a refund.

Mistake 3: cancelling too late and not realizing you've been charged again

Players often cancel just after they've been charged, thinking they're stopping the next charge. But they've already paid for this month - next month's charge is inevitable unless they cancel before the next billing date. Many don't realize until a second charge hits.

Fix: Cancel as soon as you decide to quit, not when you notice the next charge. Check your next billing date on the subscription page and cancel at least 3 days before that date to be safe. Set a phone reminder if your billing date is more than a week away.

Mistake 4: assuming you lose access immediately

Some players cancel and panic because they expect to lose access to Netboom right away. They actually still have access until the current billing period ends, but they don't realize this and think something is broken.

Fix: When you cancel, Netboom should show you the exact date your access ends. Write this down or screenshot it. You keep playing until that date arrives. This is not a failure; it's how subscriptions work.

After cancellation: what to check and when

Cancellation is not truly complete until you've verified that no more charges appear on your card and your access is blocked on the stated end date.

Verification steps in the 24 hours after cancellation

• Check your email (including spam) for a cancellation confirmation from Netboom or the app store within 24 hours.
• Log into the Netboom website or app and verify your subscription status now shows "Cancelled" or "Inactive".
• If you cancelled via App Store or Google Play, open that app and confirm the subscription no longer appears under "Active Subscriptions".
• Take a fresh screenshot of your account status as proof.

Verification steps on your billing date

• On the day Netboom says your access ends, try to log into the service. You should be locked out or see a message asking you to resubscribe.
• Check your card statement 5 business days after the access end date. There should be no new charge from Netboom, Apple, or Google for this service.
• If a charge appears, contact your bank immediately and dispute it, then email [email protected] asking why you were charged after cancellation.

Long-term monitoring

Keep monitoring your card for 3 months after cancellation to catch any hidden charges or reactivations. Occasionally, subscription services accidentally re-bill if a player logs back in or if a technical glitch occurs. If this happens, Stopee recommends you report it to your bank as an unauthorized charge and demand a refund.

Keep or cancel comparison table

Contact information and escalation address for Netboom

Netboom does not maintain a published physical address or phone line in Malaysia. All support goes through digital channels.

Official support channels

• Email (primary): [email protected] or [email protected]
• Website account: netboom.com or m.netboom.com (sign in to your account and use the in-app chat or support ticket if available)
• Corporate address (Singapore): Check Netboom's terms of service for their registered entity details, though Malaysian users are not served by a local office

If Netboom doesn't resolve your refund request

Escalate to Malaysia's consumer authority:

• Ministry of Domestic Trade and Consumer Affairs (MDTCA): www.mdtca.gov.my
• Consumer Complaint Bureau: File online at the MDTCA website or call their hotline for guidance
• What to submit: Copy of all emails to Netboom, cancellation screenshots, bank statements showing the disputed charge, and a timeline of events

Final summary: take action today

Cancelling Netboom is painless if you follow the right steps for your subscription type and keep proof of everything you do. The most important rule: cancel where you subscribed (App Store, Google Play, or web), and screenshot the confirmation immediately. Set a reminder to check your card on the access end date. If Netboom charges you after cancellation, don't assume it's your fault - use the Consumer Protection Act 1999 and escalate to the MDTCA.

At Stopee, we've built our reputation helping thousands of consumers like you navigate subscription cancellations, refunds, and disputes with companies that make quitting deliberately difficult. Stopee is your free guide to understanding your rights and reclaiming control of your digital subscriptions. Whether you're cancelling Netboom today or protecting yourself against hidden charges tomorrow, Stopee empowers you with the exact steps, the law on your side, and the confidence to push back when a company tries to keep charging you unfairly. Take the first step: follow the cancellation method that matches your subscription type, screenshot your confirmation, and monitor your next billing date. Your wallet will thank you.