Manage Eōs Fitness

How to cancel Eōs Fitness from malaysia: the complete guide to stopping charges

Understanding Eōs Fitness and why you might need to cancel

Eōs Fitness is a United States-based gym membership service that operates on month-to-month billing, not a one-time purchase. If you signed up while living in the U.S. or joined remotely, you may now find yourself paying charges from Malaysia with limited local support options. This guide walks you through cancelling safely, protecting your refund rights, and avoiding the common traps that catch members off guard.

How Eōs Fitness works and what you are paying for

Eōs Fitness operates a tiered membership model with monthly recurring charges. Members typically choose from three tiers: Will Do (around RM40 monthly), Will Crush (around RM100 monthly), and Will Power (around RM120 monthly). Each tier grants gym floor access, group fitness classes, and additional perks like pool access, sauna, massage chairs, and body composition scans depending on your level.

The critical detail for cancellation is this: your membership renews automatically every month unless you submit a cancellation request with at least 30 days' notice. This 30-day notice requirement catches many members because they expect cancellation to take effect immediately, but Eōs does not stop billing until the full notice period has passed.

Why Eōs Fitness operates only in the united states

Eōs Fitness currently has no physical locations, mailing address, or customer support office in Malaysia. The company operates exclusively in the United States, which means all support is handled through a U.S. member portal, a U.S. toll-free phone line at 1-866-992-8958, and email at [email protected]. This creates three practical challenges for Malaysian members: time zone delays (U.S. support hours do not align with Malaysian business hours), support primarily in English only, and no local escalation option if disputes arise.

If you relocated from the United States to Malaysia after signing up, you may also qualify for a pro-rated refund under Eōs's relocation policy. Members who move more than 25 miles from any Eōs location can request a refund for unused services if they provide proof of their new address. This becomes important if you have months remaining on a pre-paid plan or annual commitment.

Your consumer protection rights in malaysia

Malaysia's Consumer Protection Act 1999 and the Malaysian Communications and Multimedia Authority (MCMC) guidelines protect your right to cancel recurring subscriptions. Understanding these rights strengthens your position if Eōs refuses to honour your cancellation or continues charging after your request.

What the consumer protection act 1999 means for gym memberships

Under the Consumer Protection Act 1999, you have the right to cancel a service contract within a reasonable timeframe and without penalty, provided you follow the supplier's published cancellation process. For recurring charges billed to a Malaysian bank account or credit card, the act gives you the right to dispute charges through your financial institution if the provider fails to honour your cancellation request within 30 days.

Additionally, if Eōs Fitness continues to charge you after you have submitted a clear cancellation request, you can file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDN) or escalate through your bank's chargeback process. These protections apply regardless of where Eōs operates, because the charges hit your Malaysian payment method.

How to use your rights as a malaysian consumer

Document every step of your cancellation attempt. Save screenshots of your account dashboard, the cancellation request date, your membership agreement, and your billing history. If Eōs charges you after your cancellation notice, your bank can initiate a chargeback dispute, and KPDN can investigate your complaint if the company refuses to refund unauthorized charges.

Pro tip: Keep all email confirmations from Eōs, especially any confirmation number or reference code they provide after you submit your cancellation. This proof is essential when disputing charges with your bank or filing a formal complaint.

How to cancel Eōs Fitness step by step

Stopee has helped thousands of members navigate cancellation without getting stuck with surprise charges. Follow these exact steps to protect yourself and ensure your cancellation takes effect on time.

Prepare your account before you cancel

Before you submit any cancellation request, gather proof of your membership and billing details. This protects you if disputes arise later.

1. Log in to your Eōs Fitness account on the website
   • Navigate to your account dashboard
   • Take a full screenshot of your membership tier and status
2. Find your next billing date
   • Look for "My Agreements" or "Billing" section in your account menu
   • Note the exact date your next charge will occur
   • Write this date in your calendar plus 30 days (your cancellation deadline)
3. Save your agreement and payment method details
   • Screenshot the membership agreement page, including the start date
   • Capture the last four digits of your payment card
   • Download or screenshot your last two billing receipts
4. Check for active add-ons or tied subscriptions
   • Review whether you have personal training sessions paid separately
   • Confirm whether you subscribed to Eōs via an app (Apple App Store, Google Play) or directly through the website
   • If app-based, note this now because cancellation steps differ

Cancel through your Eōs online account (website members)

The official cancellation route for website members is through your member portal. This method creates a documented record of your request.

1. Log in to your Eōs Fitness account at eosfitness.com
   • Use the same email and password you signed up with
2. Navigate to "My Agreements"
   • This option typically appears in the account menu or settings
   • If you do not see it, select "Account" or "Billing"
3. Locate your active membership agreement
   • If you have multiple agreements, select only the one you want to cancel
   • Verify the membership tier (Will Do, Will Crush, or Will Power) matches your current plan
4. Select the cancellation option
   • Look for a "Cancel" or "Cancel Membership" button next to your agreement
   • Click it to start the cancellation process
5. Complete the exit survey (optional but recommended)
   • Eōs may ask why you are leaving
   • You can skip this, but selecting a specific reason creates additional documentation of your intent
6. Confirm your cancellation request
   • Read the confirmation screen carefully
   • Verify the cancellation date matches your next billing date or shortly after
   • Screenshot the confirmation page
7. Save your confirmation number or reference code
   • Eōs should display a confirmation number on screen or send one via email to [email protected]
   • Write this number down and save all emails

Cancel via phone if the website method fails

If you cannot access the online portal or the cancellation button does not work, phone support is your backup. Expect a time difference because Eōs operates U.S. hours only.

1. Prepare your account details before calling
   • Have your membership email, account number, and next billing date ready
   • Use a recording app (if legal in your location) or take detailed notes during the call
2. Call Eōs member services at 1-866-992-8958
   • This is a U.S. toll-free number, which you can dial from Malaysia
   • Be prepared for a 12-14 hour time difference (adjust for U.S. Central or Eastern time)
   • Call during U.S. business hours: 7 a.m. to 10 p.m. U.S. Central Time
3. Confirm you are speaking with a member services agent
   • Explain you are calling from Malaysia and need to cancel your membership
   • Provide your account email and membership tier
4. Request a cancellation confirmation number
   • Ask the agent to confirm your cancellation effective date
   • Request they email a cancellation confirmation to your registered email
   • Get the agent's name and the call time for your records
5. Follow up with email
   • After the call, email [email protected] with the date and time you called, the agent's name, and your cancellation request
   • Attach a screenshot of your account showing your membership tier and next billing date

Cancel an app-based subscription (Apple app store or google play)

If you subscribed to Eōs through an app rather than the website, you must cancel through the app store, not through Eōs's website. App Store and Google Play handle the billing, not Eōs directly.

1. For Apple App Store subscriptions
   • On your iPhone or Mac, open the Settings app
   • Tap your name at the top, then select "Subscriptions"
   • Find the Eōs Fitness app in your active subscriptions list
   • Tap "Eōs Fitness" and select "Cancel Subscription"
   • Confirm the cancellation and screenshot the confirmation
2. For Google Play subscriptions
   • Open the Google Play Store app on your Android device
   • Tap your profile icon in the top right corner
   • Select "Manage subscriptions"
   • Tap the Eōs Fitness subscription
   • Select "Cancel subscription" and confirm
   • Screenshot the cancellation confirmation
3. Alert Eōs separately via email
   • Even though the app store handles cancellation, email [email protected] stating you have cancelled your app-based subscription through the app store
   • Include your account email and the app store cancellation date
   • This creates a paper trail in case Eōs's system does not sync with the app store immediately

Understanding Eōs Fitness pricing and whether you should cancel

Stopee recommends reviewing your membership cost against your actual usage before you decide to cancel. Sometimes a lower tier or pause option costs less than cancellation with penalties.

Warning: If you are cancelling because you no longer use the gym, consider whether a pause option or downgrade to Will Do might be cheaper than paying a final month. Contact Eōs before cancelling to ask about membership suspension or temporary holds, which may preserve your member status without monthly charges.

Timeline and refund expectations after you cancel

Understanding what happens after you submit your cancellation request prevents frustration and helps you spot problems early.

What to expect in the first 30 days after cancellation

Eōs's 30-day cancellation notice period means your membership does not end immediately. Your final charge will process on your next scheduled billing date, and then your membership access should stop shortly after.

1. Day 1: You submit cancellation through the website or phone
2. Days 1-3: Eōs sends you a cancellation confirmation email (if submitted online) or via follow-up email (if submitted by phone)
3. Day 30 (approximately): Your next billing cycle occurs, and Eōs charges one final month
4. Days 30-35: Your gym access terminates and you can no longer check in to Eōs locations
5. Days 30-45: If you are owed a refund (pro-rated balance or relocation), Eōs processes this to your original payment method

When you are entitled to a refund

Stopee advises checking whether you qualify for any refund before accepting your cancellation as final. You may be entitled to a pro-rated refund in two scenarios.

Relocation refund: If you moved more than 25 miles from all Eōs locations (which applies to all Malaysian members), you can claim a pro-rated refund. Submit proof of your new address (Malaysia address) to [email protected] along with your cancellation request. Eōs should refund the unused portion of your current billing cycle.

Billing error refund: If Eōs charged you after your confirmed cancellation date, or if you were charged twice in one month, contact member services immediately and request a chargeback through your bank if Eōs does not refund within 7 days.

Refunds are processed to your original payment method (credit card or debit card). Allow 5-10 business days for the refund to appear in your account after Eōs processes it.

Common mistakes that cost you money

Cancellation confusion happens because Eōs's 30-day notice period and recurring billing create a window for mistakes. Protect yourself by avoiding these traps.

Mistake 1: expecting cancellation to take effect immediately

The single biggest error members make is assuming that clicking "cancel" stops charges right away. It does not. Eōs requires 30 days' notice, so your final charge will still process on your next billing date. If you cancel on day 15 of your cycle, you will still pay for the full month, not just 15 days.

Fix: Note your next billing date before you cancel. Verify your cancellation confirmation states the date charges will stop. If you need immediate access termination without paying for the full month, call member services and ask for an early termination option (though this may incur a penalty).

Mistake 2: cancelling only through the app store but not telling Eōs

If you subscribed via Apple App Store or Google Play, cancelling only through the app store can leave your Eōs account active in their system. Eōs may send reminder notices or attempt to re-enable billing if they believe you are still an active member.

Fix: Always send a follow-up email to [email protected] confirming you have cancelled your app-based subscription. Include the date and app store name (Apple App Store or Google Play) so Eōs can mark your account as cancelled in their records.

Mistake 3: not saving cancellation confirmation

If Eōs disputes your cancellation later and claims you never requested it, you have no proof if you did not screenshot the confirmation. This becomes critical if Eōs continues charging after your cancellation date.

Fix: Screenshot every cancellation confirmation screen, save all emails from Eōs, and note the date and time you submitted your request. Store these in a separate folder on your phone or computer for at least 90 days after cancellation.

Mistake 4: forgetting to cancel add-on subscriptions

If you paid separately for personal training sessions, online coaching, or app upgrades, cancelling your gym membership does not automatically cancel these services. You may continue paying for add-ons even after gym access ends.

Fix: Before you cancel your main membership, log in and review your "My Agreements" section carefully. Cancel any add-on subscriptions first, then cancel your main membership.

What to do after your cancellation takes effect

Cancellation does not end your responsibility to monitor your account. Stay vigilant for the first 60 days to catch any billing errors early.

Monitor your bank account for surprise charges

Even after your cancellation date, check your bank or credit card statement weekly for 60 days to confirm no further Eōs charges appear. If an unexpected charge shows up, contact your bank immediately to dispute it.

Request a final confirmation from Eōs

Seven days after your cancellation date, email [email protected] asking for written confirmation that your account is closed and no further charges will be billed. Eōs should respond within 2-3 business days. Keep this email as proof.

If charges continue after cancellation

If Eōs continues charging you after your confirmed cancellation date, take these steps in order:

1. Email [email protected] with your cancellation confirmation number and request an immediate refund of the unauthorized charge
2. Allow 5 business days for a response
3. If Eōs does not refund, contact your bank's dispute department and initiate a chargeback claim, providing your cancellation confirmation as evidence
4. File a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDN) if the dispute remains unresolved

Pro tip: Keep all documentation (cancellation confirmation, emails, bank statements showing charges) together in one place. If you escalate to your bank or KPDN, you will need to provide this entire file as evidence.

Your step-by-step cancellation checklist

Use this checklist to ensure you have completed every step and protected your rights as a consumer.

Key takeaways and when to cancel versus when to stay

Stopee helps thousands of members make the right decision about their subscriptions. Before you finalize your cancellation, consider whether any alternative makes sense for your situation.

Contacting Eōs Fitness support if you need help

If you encounter issues during cancellation, you can reach Eōs member services through these channels. Note that all support is U.S.-based and operates on U.S. hours.

Primary contact methods

Email: [email protected] (recommended for documentation purposes; allow 2-3 business days for response)

Phone: 1-866-992-8958 (U.S. toll-free number, available 7 a.m. to 10 p.m. U.S. Central Time; account for Malaysia time difference)

Online member portal: eosfitness.com (log in to your account to access "My Agreements" for direct cancellation)

Time zone note: Malaysia is 13-14 hours ahead of U.S. Central Time. To reach Eōs during their business hours, call in the early morning (7 a.m. to 9 a.m. Malaysia time on weekdays) or email and wait 48-72 hours for a response.

If Eōs refuses to honour your cancellation

You have legal recourse under the Consumer Protection Act 1999. Escalate through these channels if Eōs denies your cancellation request or continues charging after your notice period.

1. File a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDN) at www.kpdn.gov.my or call 1-800-886-800 (within Malaysia)
2. Contact your bank's dispute department and initiate a chargeback for any unauthorized charges after your cancellation date
3. If you paid via a payment platform like Stripe or PayPal, report the merchant to the payment processor
4. Document every communication and keep all supporting evidence (screenshots, emails, bank statements)

Stopee recognizes that navigating cancellation across time zones and borders creates real stress. By following these steps carefully and documenting every interaction, you protect yourself from the billing traps that catch most members who cancel without guidance. Stopee has helped thousands of consumers cancel recurring subscriptions safely and recover unauthorized charges. Your commitment to clarity now prevents headaches and unwanted bills later.